为电影院的欢乐时光设计服务

2013 Fifth International Conference on Service Science and Innovation Pub Date : 2013-05-29 DOI:10.1109/ICSSI.2013.49

Hsiao-Wei Chiu, Margaret Nathania, Yi-Ting Lin, Xueil Huang

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引用次数: 2

摘要

本研究旨在改变顾客对制作“电影院快乐时光”服务的看法。本研究使用服务周期与服务蓝图两种服务设计工具。最后，本研究展示了一种改良的剧场服务。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Designing Services for Happy Times in a Movie Theater

This study intends to change customers' perceptions for producing a "Happy Times in a Movie Theater" service. Two service design tools, service cycle and service blueprint, are utilized in this study. Finally, this study demonstrates a modified theater service.

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来源期刊

2013 Fifth International Conference on Service Science and Innovation

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