Organizations & Markets: Policies & Processes eJournal最新文献_第7页

Organizational Attractiveness Dimensions and Workplace Authenticity Relationship 组织吸引力维度与工作场所真实性关系

Organizations & Markets: Policies & Processes eJournal Pub Date : 2020-07-29 DOI: 10.31014/aior.1992.03.03.258

T. Baş, Ece Ertan

{"title":"Organizational Attractiveness Dimensions and Workplace Authenticity Relationship","authors":"T. Baş, Ece Ertan","doi":"10.31014/aior.1992.03.03.258","DOIUrl":"https://doi.org/10.31014/aior.1992.03.03.258","url":null,"abstract":"Organizational attractiveness is an important subject of employer branding and has five main factors that listed social, market, application, brand and economic value. These are mainly common factors about that which criteria can be more effective on employees. Authenticity at work can be generally defined that being your true self and acting like that. Authenticity is also an important issue for people’s physiological needs at work. Therefore, workplace authenticity and organizational attractiveness dimensions could be related with each other and may authenticity could be a new factor of attractiveness. Because, workplace authenticity affects work engagement and satisfaction in a positive way. In Turkey, there has been no study in this area to provide any empirical evidence about that authenticity is one of the effective factors of organizational attractiveness. This research has focused on to investigate authenticity with its importance level of employees’ perspective. The relevant studies and literature review on organizational attractiveness and workplace authenticity are critically reviewed and analyzed. 235 professionals participated in an online survey from top three big cities which are Istanbul, Ankara and Izmir in Turkey. From the age of 22 to 55, in many different sectors and hierarchical level of professionals were participated in this survey. The results showed that authenticity could be an effective dimension of organizational attractiveness as perceived by professionals. Therefore, authenticity may be a beneficial factor and can be used in employer branding strategies.","PeriodicalId":105736,"journal":{"name":"Organizations & Markets: Policies & Processes eJournal","volume":"148 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-07-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133006859","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Trust in Islamic Business-to-Business Relationships: Evidence from Indonesia 对伊斯兰企业对企业关系的信任:来自印度尼西亚的证据

Organizations & Markets: Policies & Processes eJournal Pub Date : 2020-07-27 DOI: 10.2139/ssrn.3661822

I. Wijaya, Andrea Moro, Yacine Belghitar

引用次数: 3

There is No 'I' in Team: Career Concerns, Risk-taking Incentives and Team Outcomes 团队中没有“我”:职业关注、冒险激励和团队成果

Organizations & Markets: Policies & Processes eJournal Pub Date : 2020-07-22 DOI: 10.2139/ssrn.2514802

P. Ngo, Steven Roberts

引用次数: 1

Call Center Service Level: A Customer Experience Model From Bench-Marking and Multivariate Analysis 呼叫中心服务水平:基于基准和多元分析的客户体验模型

Organizations & Markets: Policies & Processes eJournal Pub Date : 2020-07-20 DOI: 10.7200/esicm.167.0513.1

Marco Colin

{"title":"Call Center Service Level: A Customer Experience Model From Bench-Marking and Multivariate Analysis","authors":"Marco Colin","doi":"10.7200/esicm.167.0513.1","DOIUrl":"https://doi.org/10.7200/esicm.167.0513.1","url":null,"abstract":"Objective: This paper aims to study the experience of call center service customers the academic and corporate perspectives; it proposes a management model focused on looking after the customer’s experience during a phone interaction.\u0000\u0000Methodology: The methodology of this article adopts the internal Benchmarking process as a diagnostic tool and describes the user’s perceptive of internal corporate operations and key performance indicators established in a call center’s balanced scorecard. It uses an exploratory factor analysis to reduce dimensions and a confirmatory analysis to validate the statistical model proposed.\u0000\u0000Results: The results determine the existence of gaps between the key performance indicators implemented to assess the customer’s experience and satisfaction, they show organizational opportunities characterized for the necessity of transforming production methods into simple processes, aimed to give solutions to the customers within the timeframes specified in just one phone interaction.\u0000\u0000Limitations: The constructs used are limited by the instrument and metrics implemented by the company under study for evaluating the quality of customer interaction when a customer reaches a customer service’s call center.\u0000\u0000Practical implications: This study is useful in the marketing, marketing relationships, and customer service areas, since it allows the establishment of an inflection point that proposes an integrated balanced scorecard construction the customer’s experience analysis.","PeriodicalId":105736,"journal":{"name":"Organizations & Markets: Policies & Processes eJournal","volume":"53 1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-07-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124883269","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 4

Fostering Knowledge Sharing Behavior in Educational Institutes of Thailand 促进泰国教育机构的知识共享行为

Organizations & Markets: Policies & Processes eJournal Pub Date : 2020-07-01 DOI: 10.2139/ssrn.3898426

Sudarat Rodboonsong, Aksorn Sawasdee

{"title":"Fostering Knowledge Sharing Behavior in Educational Institutes of Thailand","authors":"Sudarat Rodboonsong, Aksorn Sawasdee","doi":"10.2139/ssrn.3898426","DOIUrl":"https://doi.org/10.2139/ssrn.3898426","url":null,"abstract":"There are number of factors that may affect the knowledge sharing behavior of employees at the workplace. Following this, the purpose of the study is to determine the effect of CSR and EL on KSB including the mediating effect of cognitive meaningfulness and positive affective tone. This study is based on the cross-sectional and quantitative design. Data collection was done through random sampling technique. The population was taken from the faculty members of higher education institutes situated in Thailand. Sample size was 300 faculty members. The findings of the study show that the role of EL and CSR is very important in facilitating the employee’s knowledge sharing behavior. Moreover, the culture of CSR enables the employees to crave for job meaningfulness at the workplace. Likewise, ethical leadership arouses positive emotion among the employees which eventually make their belief stronger on the leadership decisions. Thus, CSR by ensuring positive affective tone foster the knowledge sharing behavior of the Thai academic staff and on the other hand ethical leadership via strengthening the workers cognitive meaningfulness makes certain the sharing of knowledge and information among the employees the Thai higher educational institutes. This study was conducted on single industry -the education industry. Secondly, this study has covered only the educational institutes of Thailand.","PeriodicalId":105736,"journal":{"name":"Organizations & Markets: Policies & Processes eJournal","volume":"57 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"120985131","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 2

The Pandemic and Rhetoric of Organization 组织的流行与修辞

Organizations & Markets: Policies & Processes eJournal Pub Date : 2020-07-01 DOI: 10.2139/ssrn.3655751

Arta Musaraj

引用次数: 4

Balanced Scorecard: Key Tool for Strategic Learning and Strengthening in Business Organizations 平衡计分卡:商业组织战略学习和强化的关键工具

Organizations & Markets: Policies & Processes eJournal Pub Date : 2020-06-30 DOI: 10.2139/ssrn.3639486

D. Mendoza

引用次数: 1

Job Satisfaction and Employee Performance in Selected Bakeries in Anambra State 阿南布拉州选定面包店的工作满意度与员工绩效

Organizations & Markets: Policies & Processes eJournal Pub Date : 2020-06-30 DOI: 10.2139/ssrn.3639280

M. Okeke

{"title":"Job Satisfaction and Employee Performance in Selected Bakeries in Anambra State","authors":"M. Okeke","doi":"10.2139/ssrn.3639280","DOIUrl":"https://doi.org/10.2139/ssrn.3639280","url":null,"abstract":"This study investigated the effect of job satisfaction on employee productivity in Small and Medium Enterprises using selected bakeries in Anambra State as case study. It adopted survey design. Data were mainly from primary source using structured questionnaire developed on five point likert scale. The population of the study was 986 and complete enumeration was adopted. 750 copies of the questionnaire distributed were correctly filled, returned and used for the analysis. Four hypotheses were tested with ordinary least square (OLS) regression. The R-Squared which is the co-efficient of determination tested the explanatory power of the independent variables in the regression model and was 0.330802 indicating that about 33% of changes in employee productivity can be explained by changes in the predictor variables of job satisfaction. The f-statistics measures the overall significance of the explanatory variables in the model. The calculated value of the f-statistics was 6.372001; its probability value was 0.000048 which is less than 0.05 which showed that there is significant effect between the variables. It was observed that ORGCOM had the highest positive significant contribution to employee productivity because any increase in it will cause a significant increase in employee productivity. ORGSTR was positively insignificant at 5% level. TALDEV and REWREC were negatively insignificant at 5%. The result showed that three out of the predicator variables- talent development, reward and recognition and organisational structure were insignificant to employee productivity while organisational commitment was positively significant. It is recommended that organisations should constantly improve on those three predictor variables with insignificant relationship to employee productivity and effectively explore organisational commitment as a major variable for employee productivity.<br><br>","PeriodicalId":105736,"journal":{"name":"Organizations & Markets: Policies & Processes eJournal","volume":"37 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-06-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125034567","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 3

Crises in Prosperous Societies: Are they Inevitable? 繁荣社会中的危机:不可避免吗?

Organizations & Markets: Policies & Processes eJournal Pub Date : 2020-06-20 DOI: 10.2139/ssrn.3632403

Y. Kirsh

{"title":"Crises in Prosperous Societies: Are they Inevitable?","authors":"Y. Kirsh","doi":"10.2139/ssrn.3632403","DOIUrl":"https://doi.org/10.2139/ssrn.3632403","url":null,"abstract":"Crises are integral part of economic history. Analysis of economic crises, from the tulip mania in the 17th century to the 2008 crisis, reveals that in prosperous societies most of the crises are associated not with a shortage of resources but rather with abundance. These crises are instigated by processes inherent to the free market, which allows phenomena such as hazardous investments, reckless bank lending policies and the formation of speculative bubbles. The 2008 crisis, for example, involved irresponsible behavior of major financial institutions as well as failure of the regulators to prevent this behavior by confronting the institutions they were entrusted to oversee. The debate between fiscalists and monetarists is less relevant today, while the cooperation between the government, the central bank, and the financial sector becomes a key factor. In countries where this cooperation was successful, the 2008 crisis was less harmful. E.g., in Australia, where the banks had accumulated fewer bad debts than in other countries and the government and the Reserve Bank were quick to act, the crisis was hardly noticed. Another class of economic crises are those triggered by an external cause, such as a natural disaster or an epidemic. In the COVID-19 event, where handling the crisis demanded a combination of health and economic measures, the importance of the private sectors was proven as well. For example, in South Korea, where the government acted quickly and private companies were summoned to participate in developing tests for the virus, the epidemic was blocked earlier and with fewer deaths than in other countries. <br><br>","PeriodicalId":105736,"journal":{"name":"Organizations & Markets: Policies & Processes eJournal","volume":"11 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-06-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130660540","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The OCAI Textual Measure of Organizational Culture 组织文化的OCAI文本测量

Organizations & Markets: Policies & Processes eJournal Pub Date : 2020-06-12 DOI: 10.2139/ssrn.3625894

P. Andreou, Terry Harris, Dennis Philip, WenRu. Zhang

引用次数: 2