AMS ReviewPub Date : 2022-12-06DOI: 10.1007/s13162-022-00242-2
Anders Gustafsson, Tohid Ghanbarpour
{"title":"Challenging the troubled status of the marketing discipline","authors":"Anders Gustafsson, Tohid Ghanbarpour","doi":"10.1007/s13162-022-00242-2","DOIUrl":"10.1007/s13162-022-00242-2","url":null,"abstract":"<div><p>Marketing is a central discipline across all contexts that involve customers as stakeholders. The purpose of the academic discipline of marketing is to develop theoretically informed but practical advice for organizations to help them better navigate the constantly evolving markets. We argue that although marketing as a discipline does have some challenges, it is essentially in a good position to add value to society and organizations due to its focus on understanding customers and transforming this information into action. However, to improve as a discipline, we need to create a better balance between; rigor and relevance, research and education, and across sub-disciplines (strategy, modeling, and consumer behavior).</p></div>","PeriodicalId":7786,"journal":{"name":"AMS Review","volume":"12 3-4","pages":"184 - 187"},"PeriodicalIF":0.0,"publicationDate":"2022-12-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://link.springer.com/content/pdf/10.1007/s13162-022-00242-2.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50010651","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
AMS ReviewPub Date : 2022-12-02DOI: 10.1007/s13162-022-00240-4
Aric Rindfleisch, Nobuyuki Fukawa, Naoto Onzo
{"title":"Robots in retail: Rolling out the Whiz","authors":"Aric Rindfleisch, Nobuyuki Fukawa, Naoto Onzo","doi":"10.1007/s13162-022-00240-4","DOIUrl":"10.1007/s13162-022-00240-4","url":null,"abstract":"<div><p>Robots are increasingly being employed in retail settings to accomplish a wide variety of tasks. In the years ahead, it is expected that most retailers will employ robots in some capacity and that these robots will alter the role of employees and change the nature of customer experience. However, since this revolution is in its early stages, scholarship in this domain is largely forward looking in nature and focused on the future rather than the present. Our research seeks to enrich and extend this literature by examining a recent robot deployment (i.e., the Whiz) across a large Japanese retail chain (i.e., Daiei). Specifically, we report an interview with executives from both Daiei as well as Softbank Robotics (the manufacturer of the Whiz). This interview touches upon a number of interesting topics including, how this robot is currently being deployed, how employees and customers are responding to this robot, and how it impacts store operations and retailer performance. We then reflect upon this interview to offer a set of future research directions. Our article is also accompanied by a commentary by Guha and Grewal (2022, in this issue) that offers additional insights into robots in retail.</p></div>","PeriodicalId":7786,"journal":{"name":"AMS Review","volume":"12 3-4","pages":"238 - 244"},"PeriodicalIF":0.0,"publicationDate":"2022-12-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50007145","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
AMS ReviewPub Date : 2022-12-02DOI: 10.1007/s13162-022-00241-3
Abhijit Guha, Dhruv Grewal
{"title":"How robots will affect the future of retailing","authors":"Abhijit Guha, Dhruv Grewal","doi":"10.1007/s13162-022-00241-3","DOIUrl":"10.1007/s13162-022-00241-3","url":null,"abstract":"<div><p>To predict how robots will affect the future of retailing, the authors begin this article with a brief review of recent deployments of robots in the retail and service sectors, along with relevant research pertaining to their uses. Next, they focus on two crucial dimensions, reflecting whether the robots (1) are customer facing or not and (2) intend to augment or substitute for retail associates. These two dimensions suggest four strategic quadrants relating to future robot deployments; some quadrants are attractive in the near term, and others attractive in the years beyond. In closing, the authors also suggest an agenda for continued research.</p></div>","PeriodicalId":7786,"journal":{"name":"AMS Review","volume":"12 3-4","pages":"245 - 252"},"PeriodicalIF":0.0,"publicationDate":"2022-12-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50001006","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
AMS ReviewPub Date : 2022-11-18DOI: 10.1007/s13162-022-00239-x
Terry Clark, Thomas Martin Key, Carol Azab
{"title":"Marketing as an emergent discipline: Commentary on Shelby Hunt’s final contribution to our field","authors":"Terry Clark, Thomas Martin Key, Carol Azab","doi":"10.1007/s13162-022-00239-x","DOIUrl":"10.1007/s13162-022-00239-x","url":null,"abstract":"<div><p>In this commentary, the authors take a thoughtful look at Shelby Hunt’s final submission to <i>AMS Review.</i> Building on Hunt, Madhavaram, and Hatifield’s (2022, in this issue) suggestions of how Marketing’s Era V can be re-centered on more viable and long-lasting ground as a discipline, the present authors propose that the field of marketing is, and always has been, an <i>emergent</i> discipline that is better served by the “invisible hand” of self-organization rather than an attempt at holistic acceptance and adoption of a central focus. Moreover, the paper drills down into one of Hunt’s recurring critiques of marketing, its doctoral programs, and makes suggestions of how this is a significant point of focus to heal our ailing discipline.</p></div>","PeriodicalId":7786,"journal":{"name":"AMS Review","volume":"12 3-4","pages":"157 - 161"},"PeriodicalIF":0.0,"publicationDate":"2022-11-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50036404","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
AMS ReviewPub Date : 2022-11-05DOI: 10.1007/s13162-022-00237-z
Natalia Rogova, Shashi Matta
{"title":"The role of identity in digital consumer behavior: A conceptual model and research propositions based on gender","authors":"Natalia Rogova, Shashi Matta","doi":"10.1007/s13162-022-00237-z","DOIUrl":"10.1007/s13162-022-00237-z","url":null,"abstract":"<div><p>Nowadays consumers can express their identities not only through their possessions and buying behavior, but also using social media and digital networks. This article aims to understand these digital consumer behaviors by focusing on identity strength and the identity signaling phenomenon. We develop a conceptual model that combines internal and external factors to explain the intensity and content of digital identity-related behaviors. We use the example of gender identity to build our research propositions, as gender is one of the most frequently and intensely debated identities in online consumer discussions. Further, we propose how digital and offline identity signaling behaviors are intertwined, and discuss the online behaviors of trans consumers. In doing so, our conceptual work highlights the unique features of digital identity signaling behaviors as well as the complexity of identities, including gender, and provides useful insights for researchers and marketers.</p></div>","PeriodicalId":7786,"journal":{"name":"AMS Review","volume":"13 1-2","pages":"55 - 70"},"PeriodicalIF":0.0,"publicationDate":"2022-11-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://link.springer.com/content/pdf/10.1007/s13162-022-00237-z.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50010402","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
AMS ReviewPub Date : 2022-10-13DOI: 10.1007/s13162-022-00238-y
Shelby D. Hunt, Sreedhar Madhavaram, Hunter N. Hatfield
{"title":"The marketing discipline’s troubled trajectory: The manifesto conversation, candidates for central focus, and prognosis for renewal","authors":"Shelby D. Hunt, Sreedhar Madhavaram, Hunter N. Hatfield","doi":"10.1007/s13162-022-00238-y","DOIUrl":"10.1007/s13162-022-00238-y","url":null,"abstract":"<div><p>Numerous commentators note that marketing is entering its fifth era of evolutionary development as a troubled discipline. Marketing’s troubled evolutionary trajectory has led to what this article labels “the manifesto conversation.” Using the sociology of academic disciplines as a theoretical foundation, this article contributes to the manifesto conversation by (1) showing how each of the discipline’s stages of evolutionary development was shaped by one key question, (2) developing an analysis of the discipline’s stakeholders in each era, (3) identifying four key evolutionary developments in Era IV (1980–2020) that led to the discipline’s troubled trajectory, (4) showing the importance of a discipline’s mainstream central focus for developing a discipline’s sense of academic community, (5) identifying the manifesto conversation’s three major candidates for a central focus, (6) discussing whether the discipline can renew itself in Era V (2020-?), and (7) providing a tentative prognosis for such a renewal.\u0000</p></div>","PeriodicalId":7786,"journal":{"name":"AMS Review","volume":"12 3-4","pages":"139 - 156"},"PeriodicalIF":0.0,"publicationDate":"2022-10-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50024640","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
AMS ReviewPub Date : 2022-09-12DOI: 10.1007/s13162-022-00235-1
Aksel I. Rokkan
{"title":"Market orientation (once again): Challenges and a suggested solution","authors":"Aksel I. Rokkan","doi":"10.1007/s13162-022-00235-1","DOIUrl":"10.1007/s13162-022-00235-1","url":null,"abstract":"<div><p>Previous research shows almost unequivocally that market orientation (MO) has positive performance consequences for companies. However, research conceptualizes MO as (potentially) too abstract and broad. Consequently, detecting negative performance implications from it is difficult. In this article, I propose to deconstruct MO. First, rather than operating MO as an integrated construct, I suggest treating MO as a class of orientations that share certain properties but differ on important others. I detail the competitive logic of and main risks related to alternative MOs and, drawing from literature on marketing, economics, and strategy, suggest contingencies for alternative MOs to perform well. Second, I propose measuring each individual MO (e.g., customer-centric) as a product of the two forms of orientations (strategy/plan and information) embedded within it. This suggested measurement approach enables further scrutiny of the association between MO and company performance. I conclude with a discussion of the potential implications for research and marketing management which could result from treating MO as a construct class.</p></div>","PeriodicalId":7786,"journal":{"name":"AMS Review","volume":"13 1-2","pages":"71 - 91"},"PeriodicalIF":0.0,"publicationDate":"2022-09-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://link.springer.com/content/pdf/10.1007/s13162-022-00235-1.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50046380","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
AMS ReviewPub Date : 2022-09-01DOI: 10.1007/s13162-022-00236-0
Vikram Kapoor, Russell Belk
{"title":"‘Pressure creates diamonds’/‘fire refines gold’: Conceptualizing coping capital","authors":"Vikram Kapoor, Russell Belk","doi":"10.1007/s13162-022-00236-0","DOIUrl":"10.1007/s13162-022-00236-0","url":null,"abstract":"<div><p>While many consumer behavior studies have investigated consumer coping, few have considered it as a source of positive benefits in addition to being a matter of necessity. In this paper, we draw on Bourdieu’s notion of capital to introduce the concept of coping capital—the intentional or unintentional accumulation of resources, such as emotional and epistemic-competencies and skills resulting from coping with adversity, that <i>may</i> thereafter exist in an embodied state in the form of mental and physical dispositions—dispositions that later provide benefits in life. We suggest that the benefits of coping capital may be determined using either a prospective or a retrospective approach. These benefits may be anticipated or unanticipated when intentionally coping with adversity, while the benefits are predominantly unanticipated when unintentionally coping. By conceptualizing coping capital, our study makes a domain-level conceptual contribution to research on consumer coping. In addition the concept of coping capital may have broader implications outside of the domain of consumption.</p></div>","PeriodicalId":7786,"journal":{"name":"AMS Review","volume":"12 3-4","pages":"196 - 215"},"PeriodicalIF":0.0,"publicationDate":"2022-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://link.springer.com/content/pdf/10.1007/s13162-022-00236-0.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50001767","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
AMS ReviewPub Date : 2022-07-02DOI: 10.1007/s13162-022-00234-2
J. Joseph Cronin Jr.
{"title":"Correction to: Marketing’s new myopia: Expanding the social responsibilities of marketing managers","authors":"J. Joseph Cronin Jr.","doi":"10.1007/s13162-022-00234-2","DOIUrl":"10.1007/s13162-022-00234-2","url":null,"abstract":"","PeriodicalId":7786,"journal":{"name":"AMS Review","volume":"12 3-4","pages":"253 - 253"},"PeriodicalIF":0.0,"publicationDate":"2022-07-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50004128","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
AMS ReviewPub Date : 2022-07-02DOI: 10.1007/s13162-022-00233-3
Zeynep Müge Güzel, Aysegul Ozsomer
{"title":"Cleansing the doors of perception: Perceptual inaccuracy in marketing relationships","authors":"Zeynep Müge Güzel, Aysegul Ozsomer","doi":"10.1007/s13162-022-00233-3","DOIUrl":"10.1007/s13162-022-00233-3","url":null,"abstract":"<div><p>We present an integrative and critical review of the current knowledge about perceptual inaccuracies in marketing relationships. We analyze antecedents of these inaccuracies, identify misperceived constructs and related downstream consequences and moderators. With a focus on salesperson-customer dyads, we provide a synthesis of existing research, develop an emergent conceptual framework and identify several research gaps. Drawing from various theories such as relationship lifecycle, social perception, and the behavioral decision theory, we suggest ways of reconciling inconsistent findings and develop propositions that could guide future perceptual inaccuracy research. We bring confidence into perceptual inaccuracy research to extend the current knowledge base. The perceptual inaccuracy lens can generate new insights to inspire and guide marketing researchers and practitioners.</p></div>","PeriodicalId":7786,"journal":{"name":"AMS Review","volume":"12 3-4","pages":"216 - 237"},"PeriodicalIF":0.0,"publicationDate":"2022-07-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50002623","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}