Information & Management最新文献_第3页

Stop it or not? Effect of platform’s governance on firms’ online review manipulation 住手还是不住手？平台治理对企业在线评论操纵的影响

IF 8.2 2区管理学

Information & Management Pub Date : 2025-06-12 DOI: 10.1016/j.im.2025.104200

Wen Zhang , Xuan Zhang , Qiang Wang , Jian Li , Zhenzhong Ma

{"title":"Stop it or not? Effect of platform’s governance on firms’ online review manipulation","authors":"Wen Zhang , Xuan Zhang , Qiang Wang , Jian Li , Zhenzhong Ma","doi":"10.1016/j.im.2025.104200","DOIUrl":"10.1016/j.im.2025.104200","url":null,"abstract":"<div><div>E-commerce firms engaged in online review manipulation mislead online consumers in their purchasing decision-making and undermine the credibility of the platform they are using. Although researchers have proposed various measures to combat review manipulation, few studies have considered platforms’ revenues from an economic perspective and explored how platforms affect the review manipulation of two asymmetrical firms. To fill this research gap, this paper develops a three-player game model to systematically explore the impact of review manipulation governance imposed by a platform on itself and on two asymmetrical firms offering substitutable commodities on the same platform. The results reveal that governance helps firms avoid situations in which they should engage in manipulation due to competitive pressures. Furthermore, even in the presence of governance, both firms may become trapped in a prisoner’s dilemma. Even if the platform imposes review manipulation governance, both firms and the platform can benefit from manipulation. We also consider the temporal effects of governance on the platform’s revenue and validate whether it is beneficial for the platform to impose review manipulation governance in the long run. Quantitative analysis is conducted to elucidate the benefits that can be attained by the three parties under different circumstances. This analysis holds practical significance for e-commerce platforms and firms seeking to impose appropriate measures pertaining to review manipulation.</div></div>","PeriodicalId":56291,"journal":{"name":"Information & Management","volume":"62 7","pages":"Article 104200"},"PeriodicalIF":8.2,"publicationDate":"2025-06-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144338542","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Optimal revenue model for Q&A platforms: Paid or free viewership? 问答平台的最佳盈利模式：付费还是免费？

IF 8.2 2区管理学

Information & Management Pub Date : 2025-06-11 DOI: 10.1016/j.im.2025.104198

Haiyang Feng , Muzi Li , Wenfan Zhao , Nan Feng

引用次数: 0

How Do IT Service Vendors Build Organizational Resilience in Response to Major Exogenous Shocks? IT服务供应商如何构建组织弹性以应对重大外部冲击？

IF 8.2 2区管理学

Information & Management Pub Date : 2025-06-10 DOI: 10.1016/j.im.2025.104196

Fang Su , Ji-Ye Mao , Bing Wang

{"title":"How Do IT Service Vendors Build Organizational Resilience in Response to Major Exogenous Shocks?","authors":"Fang Su , Ji-Ye Mao , Bing Wang","doi":"10.1016/j.im.2025.104196","DOIUrl":"10.1016/j.im.2025.104196","url":null,"abstract":"<div><div>Organizational resilience is crucial for information technology (IT) service vendors, as they are highly vulnerable to major exogenous shocks. Extant resilience studies in the information systems (IS) field focus on the resilience of IS or the resilience of organizations that utilize IS. However, neither perspective adequately addresses how IT service vendors build organizational resilience in response to exogenous shocks. Using the feedback loop, this study investigates how IT service vendors interact with their environment to build resilience. Through an in-depth case study of two Chinese IT offshoring vendors, we found that IT service vendors can build organizational resilience through outside-in and inside-out processes to form a new stable state after experiencing major exogenous shocks: (1) In the outside-in process, vendors absorb external resources to build new capabilities. The combination of developing resilient IT portfolios with the collective interpretation of business domains facilitates the process. (2) In the inside-out process, vendors establish and improve client relationships by demonstrating their solutions and experiences. Our findings unpack the resilience development process, enrich the understanding of resilience in IS research, and extend the literature on IT service vendors’ risk management and organizational resilience.</div></div>","PeriodicalId":56291,"journal":{"name":"Information & Management","volume":"62 7","pages":"Article 104196"},"PeriodicalIF":8.2,"publicationDate":"2025-06-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144291176","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Digitalization and financial performance: A supply chain perspective 数字化与财务绩效：供应链视角

IF 8.2 2区管理学

Information & Management Pub Date : 2025-06-10 DOI: 10.1016/j.im.2025.104199

Yinan Qi , Kexin Hou , Min Zhang , Tianlong Pu , Hangfei Guo

引用次数: 0

From emotion to reflection: leveraging EmotionPrompt strategy to empower self-determination in decision-making with generative artificial intelligence 从情感到反思：利用EmotionPrompt策略，通过生成式人工智能赋予决策自主权

IF 8.2 2区管理学

Information & Management Pub Date : 2025-06-02 DOI: 10.1016/j.im.2025.104194

Xusen Cheng , Lu Gao , Xin (Robert) Luo

{"title":"From emotion to reflection: leveraging EmotionPrompt strategy to empower self-determination in decision-making with generative artificial intelligence","authors":"Xusen Cheng , Lu Gao , Xin (Robert) Luo","doi":"10.1016/j.im.2025.104194","DOIUrl":"10.1016/j.im.2025.104194","url":null,"abstract":"<div><div>Communication and reflection abilities are critical in managing strategic cooperation between humans and Generative Artificial Intelligence (GAI), especially when facing conflict in decision-making. This study introduces two variations of EmotionPrompt strategies, drawing on regulatory focus theory, to explore both individuals' perceptions of GAI ability and their empowerment in self-competence when handling disagreements. An experiment between humans and GAI chatbots in determining product promotion strategy showed that emotional prompts impact individuals' reappraisals of both chatbots and their own performance profoundly, cultivating self-determination in the final decision. Importantly, EmotionPrompt with promotion orientation can increase the perceived flexibility of chatbot decision-makers, facilitating individual self-enhancement and trust in GAI competence. In contrast, the prevention-oriented EmotionPrompt appears to constrain individuals' judgments and decision-making processes, as evidenced by the increased occurrence of inhibit words and anxiety emotions in their reflections. These findings provide novel perspectives on implementing specific regulatory-oriented EmotionPrompt strategies in GAI to address opinion conflicts in decision-making with humans.</div></div>","PeriodicalId":56291,"journal":{"name":"Information & Management","volume":"62 7","pages":"Article 104194"},"PeriodicalIF":8.2,"publicationDate":"2025-06-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144231514","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Heterogeneous cross-side network effects on peer-to-peer platforms: Implications of nonprofessional suppliers and professional suppliers 点对点平台的异构横向网络效应：非专业供应商和专业供应商的影响

IF 8.2 2区管理学

Information & Management Pub Date : 2025-06-01 DOI: 10.1016/j.im.2025.104195

Wenyu Yang, Peijian Song, Yinglin Ruan

{"title":"Heterogeneous cross-side network effects on peer-to-peer platforms: Implications of nonprofessional suppliers and professional suppliers","authors":"Wenyu Yang, Peijian Song, Yinglin Ruan","doi":"10.1016/j.im.2025.104195","DOIUrl":"10.1016/j.im.2025.104195","url":null,"abstract":"<div><div>Cross-side network effects (CNEs) have been widely acknowledged in platform literature for their central role in shaping platform growth and governance. While growing literature focuses on the relative strengths of CNEs driven by suppliers and consumers, most studies assume that suppliers are homogeneous and thereby overlook the potential heterogeneity of CNEs driven by different suppliers. This study contributes by further distinguishing between nonprofessional and professional suppliers on P2P platforms. Using panel-vector-auto-regression (PVAR) analysis, we examine whether the strengths of CNEs between suppliers and consumers are heterogeneous across these two types of suppliers. The empirical results suggest that regarding supplier-to-consumer CNEs, both the quantity and quality of nonprofessional suppliers (vs. professional suppliers) have stronger CNEs on consumer size. In turn, regarding consumer-to-supplier CNEs, consumer size has stronger CNEs on the quantity of nonprofessional suppliers (vs. professional suppliers) but has weaker CNEs on the quality of nonprofessional suppliers (vs. professional suppliers). These findings contribute to the theoretical understanding of the dynamic nature of CNEs and practical strategies for platform governance in coordinating with nonprofessional and professional suppliers.</div></div>","PeriodicalId":56291,"journal":{"name":"Information & Management","volume":"62 7","pages":"Article 104195"},"PeriodicalIF":8.2,"publicationDate":"2025-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144240513","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

What makes video gaming productive or addictive? Differential effect of self-determined motivation and need frustration on adolescents’ video gaming 是什么让电子游戏富有成效或令人上瘾？自主动机与需求挫折对青少年电子游戏行为的差异影响

IF 8.2 2区管理学

Information & Management Pub Date : 2025-05-28 DOI: 10.1016/j.im.2025.104186

Hoon S. Choi , Eui Jun Jeong , Dan J. Kim

引用次数: 0

The effect of the realism degree of avatars in social virtual worlds: The perspective of self-presentation 社交虚拟世界中虚拟角色的现实程度影响：自我呈现的视角

IF 8.2 2区管理学

Information & Management Pub Date : 2025-05-27 DOI: 10.1016/j.im.2025.104185

Jiahui Huang , Minxue Huang , Mengmeng Zhan , Dawei Guan

引用次数: 0

Corrigendum to “Does the industrial big data environment matter? An evaluation of its effect on the production performance” [Information & Management 62 (2025) 104159] 《工业大数据环境重要吗？》其对生产绩效影响的评价”[信息与管理62 (2025)104159]