Not all innovations are the same: Exploring employees’ ambidextrous innovation behavior in enterprise collaboration platforms

Abstract

This study employs a mixed-methods approach to investigate how the interactive features of enterprise collaboration platforms influence employees' ambidextrous innovation behavior, with a specific focus on analyzing their underlying mechanisms through the theoretical lens of job characteristics. Qualitative and quantitative studies were conducted in sequence to collect data. The results show that the track of workflow, integrated information exchange, and instant connection enhance ambidextrous innovation through the mediation of perceived job autonomy and perceived job feedback. The research findings contribute to the IS literature by conceptualizing the technology features of enterprise collaboration platforms and elucidating the mechanism through which they influence ambidextrous innovation.