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A new exploration of signaling theory in social commerce facilitated cross-border retailing: A four-stage approach
IF 8.2 2区 管理学
Information & Management Pub Date : 2025-04-15 DOI: 10.1016/j.im.2025.104154
Xiao-Yu Xu , Qing-Dan Jia
{"title":"A new exploration of signaling theory in social commerce facilitated cross-border retailing: A four-stage approach","authors":"Xiao-Yu Xu ,&nbsp;Qing-Dan Jia","doi":"10.1016/j.im.2025.104154","DOIUrl":"10.1016/j.im.2025.104154","url":null,"abstract":"<div><div>This study offers a holistic interpretation of signaling theory by demonstrating a four-stage research rationale innovatively to unveil the mechanism of five signaling elements in resolving the information asymmetry in social commerce-facilitated cross-border e-commerce. Using different data sources and methods, stages 1 and 2 cross-validate the significance of the signaling elements that are deconstructed as second-order constructs and mirror the dual routes in the elaborated likelihood model. The artificial neural networking analysis in stage 4 reveals the importance ranks of the information factors in three consumer segments that are identified via unobserved heterogeneity analysis regarding the receiver's moderating role in stage 3.</div></div>","PeriodicalId":56291,"journal":{"name":"Information & Management","volume":"62 5","pages":"Article 104154"},"PeriodicalIF":8.2,"publicationDate":"2025-04-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143833563","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Resilience through an online platform: Evidence from airbnb and hotels
IF 8.2 2区 管理学
Information & Management Pub Date : 2025-04-11 DOI: 10.1016/j.im.2025.104157
Jooho Kim , Joohun (Justin) Lee , Hyun Jong (Henry) Na
{"title":"Resilience through an online platform: Evidence from airbnb and hotels","authors":"Jooho Kim ,&nbsp;Joohun (Justin) Lee ,&nbsp;Hyun Jong (Henry) Na","doi":"10.1016/j.im.2025.104157","DOIUrl":"10.1016/j.im.2025.104157","url":null,"abstract":"<div><div>This paper examines how online platforms enhance the resilience of affiliated properties during crises, using the COVID-19 pandemic as a natural experiment. Employing difference-in-differences approach, we compare the performance of platform-listed hotels and their non-listed counterparts in New York City before and after the pandemic's onset. Our findings reveal that platform-affiliated hotels achieved significantly higher booking rates during the pandemic by leveraging operational adaptability and building trust at a greater scale. These results are robust to various specifications, including propensity score matching, synthetic difference-in-differences, and several sensitivity analyses. By identifying the unique role of platforms in fostering resilience, this study extends the literature on digital resilience and offers actionable insights for traditional businesses navigating external shocks.</div></div>","PeriodicalId":56291,"journal":{"name":"Information & Management","volume":"62 5","pages":"Article 104157"},"PeriodicalIF":8.2,"publicationDate":"2025-04-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143833446","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Why pill becomes poison? Examining the damaging effect of increased information technology use on internal control process failures
IF 8.2 2区 管理学
Information & Management Pub Date : 2025-04-04 DOI: 10.1016/j.im.2025.104144
Chaitanya Sambhara , Arun Rai , Sean Xin Xu
{"title":"Why pill becomes poison? Examining the damaging effect of increased information technology use on internal control process failures","authors":"Chaitanya Sambhara ,&nbsp;Arun Rai ,&nbsp;Sean Xin Xu","doi":"10.1016/j.im.2025.104144","DOIUrl":"10.1016/j.im.2025.104144","url":null,"abstract":"<div><div>We examine how the impact of accounting and finance enterprise systems (AFES) use on internal control process failures is influenced by the competence (or lack thereof) of internal controls. We draw on resource- and knowledge-based theories to motivate our hypotheses. We test our model using a six-year multisource panel dataset for 143 firms. We find that when firms lack requisite competence for internal controls, AFES use has a damaging effect on internal control processes, widening the scope of process failures. Our findings show that inopportune pursuit of information technology use initiatives can have far-reaching adverse impacts on firms.</div></div>","PeriodicalId":56291,"journal":{"name":"Information & Management","volume":"62 5","pages":"Article 104144"},"PeriodicalIF":8.2,"publicationDate":"2025-04-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143769275","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Corrigendum to ‘Disentangling the impact of vendor in-role and extra-role performance on client citizenship behavior in enterprise system projects: A response surface analysis’ [Information & Management 62/2 (2025) 104104]
IF 8.2 2区 管理学
Information & Management Pub Date : 2025-04-04 DOI: 10.1016/j.im.2025.104140
Yuting Wang , Jie Fang , Bojue Xu , Shuning Zheng , Zhao Cai
{"title":"Corrigendum to ‘Disentangling the impact of vendor in-role and extra-role performance on client citizenship behavior in enterprise system projects: A response surface analysis’ [Information & Management 62/2 (2025) 104104]","authors":"Yuting Wang ,&nbsp;Jie Fang ,&nbsp;Bojue Xu ,&nbsp;Shuning Zheng ,&nbsp;Zhao Cai","doi":"10.1016/j.im.2025.104140","DOIUrl":"10.1016/j.im.2025.104140","url":null,"abstract":"","PeriodicalId":56291,"journal":{"name":"Information & Management","volume":"62 4","pages":"Article 104140"},"PeriodicalIF":8.2,"publicationDate":"2025-04-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143807115","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Speciesism toward AI: The mechanism of AI affection expression on user satisfaction
IF 8.2 2区 管理学
Information & Management Pub Date : 2025-04-02 DOI: 10.1016/j.im.2025.104145
Aihui Chen , Yunshuang Yu , Yaobin Lu
{"title":"Speciesism toward AI: The mechanism of AI affection expression on user satisfaction","authors":"Aihui Chen ,&nbsp;Yunshuang Yu ,&nbsp;Yaobin Lu","doi":"10.1016/j.im.2025.104145","DOIUrl":"10.1016/j.im.2025.104145","url":null,"abstract":"<div><div>Evaluations of AI services may be adversely influenced by speciesism due to AI's distinctiveness from humans. We conducted four studies to investigate the impact of speciesism on AI evaluations. Our findings suggest that AI's capacity for affection expression (AE) increases people's satisfaction with AI services by reducing their speciesism toward AI. Additionally, we found that the influence of speciesism on AI satisfaction is moderated by the type of task. This study offers novel recommendations for AI service providers and designers.</div></div>","PeriodicalId":56291,"journal":{"name":"Information & Management","volume":"62 5","pages":"Article 104145"},"PeriodicalIF":8.2,"publicationDate":"2025-04-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143830298","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Psychological safety, job crafting, and future work self: The moderating effect of techno-stressors
IF 8.2 2区 管理学
Information & Management Pub Date : 2025-03-29 DOI: 10.1016/j.im.2025.104143
Vivien K.G. Lim , Jing Xi Ng , Thompson S.H. Teo
{"title":"Psychological safety, job crafting, and future work self: The moderating effect of techno-stressors","authors":"Vivien K.G. Lim ,&nbsp;Jing Xi Ng ,&nbsp;Thompson S.H. Teo","doi":"10.1016/j.im.2025.104143","DOIUrl":"10.1016/j.im.2025.104143","url":null,"abstract":"<div><div>This study examines how employees utilize resources in a psychologically safe environment, as well as how the presence of techno-stressors affects resource conservation. Drawing on the conservation of resources (COR) theory, we developed and tested a model for how techno-stressors moderate the relationships between psychological safety and both psychological (i.e., future work self) and behavioral (i.e., social and structural job crafting) outcomes. Results indicated that psychological safety was positively related to social job crafting. Techno-invasion moderated the relationship between psychological safety and future work self, while techno-overload moderated the relationship between psychological safety and structural job crafting. Post hoc analyses unveiled a three-way interaction effect on social job crafting that involved psychological safety, techno-overload, and gender. The findings offer insights into how employees manage techno-stressors in resource-rich environments, providing implications for both research and practice in organizational settings.</div></div>","PeriodicalId":56291,"journal":{"name":"Information & Management","volume":"62 5","pages":"Article 104143"},"PeriodicalIF":8.2,"publicationDate":"2025-03-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143777565","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
E-participation and corruption: Unravelling the role of power dynamics and disinformation
IF 8.2 2区 管理学
Information & Management Pub Date : 2025-03-29 DOI: 10.1016/j.im.2025.104139
Pramukh Nanjundaswamy Vasist , Satish Krishnan , Thompson S.H. Teo , Nasreen Azad
{"title":"E-participation and corruption: Unravelling the role of power dynamics and disinformation","authors":"Pramukh Nanjundaswamy Vasist ,&nbsp;Satish Krishnan ,&nbsp;Thompson S.H. Teo ,&nbsp;Nasreen Azad","doi":"10.1016/j.im.2025.104139","DOIUrl":"10.1016/j.im.2025.104139","url":null,"abstract":"<div><div>E-participation initiatives help combat corruption in nations, but variations in urban–rural distribution of political power and the spread of social media disinformation by governments threaten their effectiveness. Through a cross-country analysis spanning 141 countries, we demonstrate the importance of a pro-rural approach in boosting the impact of e-participation initiatives on reducing corruption. Furthermore, we show that increased transparency and accountability from e-participation discourage governments from engaging in social media disinformation campaigns, ultimately lowering corruption levels. A configurational perspective shows that tackling corruption requires a multifaceted approach, with control of disinformation playing a key role. This study advances our understanding of general deterrence and urban bias theories, emphasizes the need for a multi-pronged approach to fight corruption, and identifies potential obstacles in fully realizing the benefits of e-participation initiatives.</div></div>","PeriodicalId":56291,"journal":{"name":"Information & Management","volume":"62 5","pages":"Article 104139"},"PeriodicalIF":8.2,"publicationDate":"2025-03-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143783081","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
A real bargain: Understanding the impacts of short-term price discounts on physicians’ health service sales on online health platforms
IF 8.2 2区 管理学
Information & Management Pub Date : 2025-03-27 DOI: 10.1016/j.im.2025.104142
Zihao Deng , Zhaohua Deng , Xixi Li , Guorui Fan
{"title":"A real bargain: Understanding the impacts of short-term price discounts on physicians’ health service sales on online health platforms","authors":"Zihao Deng ,&nbsp;Zhaohua Deng ,&nbsp;Xixi Li ,&nbsp;Guorui Fan","doi":"10.1016/j.im.2025.104142","DOIUrl":"10.1016/j.im.2025.104142","url":null,"abstract":"<div><div>Short-term price discounts of online health services have become a key promotional strategy for increasing user engagement and consumption on online health platforms (OHPs). While these discounts offer patients greater affordability and accessibility, their impacts on physicians’ online health service sales remain unclear. This study takes a physician-centric view to evaluate the effectiveness of discounted online health services and identify discounted pricing features contributing to physicians’ online health service sales. Using quasi-natural experiments involving 540 physicians who first launched or terminated short-term price discounts over three consecutive months in 2022, we confirm that price discounts significantly increase physicians’ online health service sales. Further regression analysis of 38,444 online health service sessions from 1202 physicians reveals that the price differences from the original price and peer physicians’ service prices have inverted U-shaped effects on online health service sales. A post hoc heterogeneity analysis underscores the role of physicians’ online and offline capital in shaping this relationship. These findings provide actionable insights for physicians, managers, and platform designers of OHPs, offering guidance on optimizing pricing strategies to maximize online health service sales.</div></div>","PeriodicalId":56291,"journal":{"name":"Information & Management","volume":"62 5","pages":"Article 104142"},"PeriodicalIF":8.2,"publicationDate":"2025-03-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143791147","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Bias in online reviews: The roles played by consumers and products in reviewing online games
IF 8.2 2区 管理学
Information & Management Pub Date : 2025-03-27 DOI: 10.1016/j.im.2025.104141
Pranay Jinna , InduShobha Chengalur-Smith
{"title":"Bias in online reviews: The roles played by consumers and products in reviewing online games","authors":"Pranay Jinna ,&nbsp;InduShobha Chengalur-Smith","doi":"10.1016/j.im.2025.104141","DOIUrl":"10.1016/j.im.2025.104141","url":null,"abstract":"<div><div>Prior research on online reviews has focused on investigating either the bias inherent in providing these reviews or the characteristics of users or products that lead to positive reviews. This study is different in that it controls for self-selection bias and incorporates both consumer and product characteristics, thereby providing a more realistic and holistic view of their impact on both the volume and the valence of reviews. We explore these issues in the context of a rapidly growing industry—online games—and use an uncensored dataset of game purchasers from a large online gaming platform. We examine consumer characteristics including friendship, ownership, and usage and product characteristics such as age, atypicality, and price. We draw on theories from information systems, marketing, and sociology to explain review and rating behaviors and create consumer segments by using the product's atypicality attributes to calculate consumers’ atypicality and variety-seeking levels. By distinguishing between review propensity (volume) and likelihood of a positive review (valence), we conclude that controlling for the propensity to review changes the previously held orthodoxy regarding the likelihood of a positive review. By exploring a more complete set of explanatory factors and testing our hypotheses on a large, uncensored dataset, our work provides a clearer picture of the intermingled influence of consumer and product characteristics on the provision of online reviews and their valence.</div></div>","PeriodicalId":56291,"journal":{"name":"Information & Management","volume":"62 5","pages":"Article 104141"},"PeriodicalIF":8.2,"publicationDate":"2025-03-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143783082","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The Goldilocks question: How optimal length and answerer match boost reader payments on paid Q&A platforms
IF 8.2 2区 管理学
Information & Management Pub Date : 2025-03-18 DOI: 10.1016/j.im.2025.104138
Huigang Liang, Xinzhe Niu
{"title":"The Goldilocks question: How optimal length and answerer match boost reader payments on paid Q&A platforms","authors":"Huigang Liang,&nbsp;Xinzhe Niu","doi":"10.1016/j.im.2025.104138","DOIUrl":"10.1016/j.im.2025.104138","url":null,"abstract":"<div><div>Paid Question &amp; Answer platforms make profits by charging readers a small fee for each answer they read. Because readers decide whether to pay for reading the answer only after reading the question, it is imperative to understand how question traits affect readers’ paying behavior. Drawing upon signaling theory and the Elaboration Likelihood Model, we examine how question length and the answerer-question match affect the number of paying readers. Based on 17,351 observations from Weibo, a large Chinese Q&amp;A platform, we find that the inverted U-shaped impact of the question length on the sales of questions is moderated by the answerer-question match. By showing this conditional curvilinear relationship, this paper illustrates theoretical nuances behind the effects of question length and answerer-question match and offers practical implications regarding how to foster users’ willingness to pay for answers and make Q&amp;A platforms sustainable.</div></div>","PeriodicalId":56291,"journal":{"name":"Information & Management","volume":"62 5","pages":"Article 104138"},"PeriodicalIF":8.2,"publicationDate":"2025-03-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143697770","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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