{"title":"Self-disclosure in online social networks: The needs-affordances-features perspective","authors":"Zhenxin Xiao , Xiang Gong , Christy M.K. Cheung","doi":"10.1016/j.im.2025.104102","DOIUrl":"10.1016/j.im.2025.104102","url":null,"abstract":"<div><div>Drawing on affordance theory and the needs–affordances–features (NAF) perspective, this paper examines the impacts of online social network (OSN) affordances and psychological ownership on users’ self-disclosure. Through the analysis of data collected from a field survey and a scenario-based experiment, we found that accessibility, information retrieval, editability, and association affordances positively affect psychological ownership, which further determines users’ self-disclosure on OSNs. This paper not only advances the understanding of OSN self-disclosure by emphasizing the significance of OSN affordances and psychological ownership but also offers practical insights for OSN providers to enhance self-disclosure by designing effective affordances.</div></div>","PeriodicalId":56291,"journal":{"name":"Information & Management","volume":"62 2","pages":"Article 104102"},"PeriodicalIF":8.2,"publicationDate":"2025-01-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143139280","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The double-edged sword effect of algorithmic transparency: An empirical study of gig workers’ work disengagement under algorithmic management","authors":"Yuni Li , Ling Zhao , Cuicui Cao , Dongshan Yang","doi":"10.1016/j.im.2025.104100","DOIUrl":"10.1016/j.im.2025.104100","url":null,"abstract":"<div><div>To mitigate algorithmic management's negative impacts on gig workers, gig economy platforms have begun to make their algorithms transparent. Prior studies have mostly focused on how the intensity of algorithmic management influences workers’ job outcomes while have neglected algorithms’ transparency features. To fill this gap, our study draws on the job demands–resources (JD-R) model by viewing algorithmic management as a job demand and conceptualizing purpose and process transparency as different job resources. The empirical findings show the direct positive effects of algorithmic management, purpose and process transparency on challenge appraisal, which in turn alleviate gig workers’ work disengagement. Interestingly, empirical results demonstrated that purpose and process transparency exert different moderating effects on the relationship between algorithmic management and challenge appraisal: While purpose transparency strengthens the positive relationship, process transparency weakens it. Our results enrich prior information systems research on algorithmic management and transparency as well as on the JD-R model.</div></div>","PeriodicalId":56291,"journal":{"name":"Information & Management","volume":"62 2","pages":"Article 104100"},"PeriodicalIF":8.2,"publicationDate":"2025-01-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143139278","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Wenting Wang , Rick D. Hackett , Norm Archer , Zhengchuan Xu , Yufei Yuan
{"title":"Will AI-enabled conversational agents acting as digital employees enhance employee job identity?","authors":"Wenting Wang , Rick D. Hackett , Norm Archer , Zhengchuan Xu , Yufei Yuan","doi":"10.1016/j.im.2025.104099","DOIUrl":"10.1016/j.im.2025.104099","url":null,"abstract":"<div><div>Artificial Intelligence (AI)-enabled conversational agents (CAs) increasingly transform online customer service by acting as frontline workers. Understanding employees' attitudes toward these digital colleagues is crucial, as CAs blur the boundaries between human and machine roles. However, existing research often views CAs merely as tools rather than digital employees, neglecting their impact on employees' psychological drivers, such as job identity. This study introduces the perception of CAs as digital employees and develops a Job Identity Enhancement model to examine how human employees' job identity is influenced by their experience working with intelligent CAs. Empirical validation through a survey of frontline service workers reveals that the employees' perceptions of CA autonomy and learning capabilities enhance their job variety and job control, ultimately boosting their job identity and organizational commitment.</div></div>","PeriodicalId":56291,"journal":{"name":"Information & Management","volume":"62 2","pages":"Article 104099"},"PeriodicalIF":8.2,"publicationDate":"2025-01-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143139302","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Indika Dissanayake , Sridhar P. Nerur , Roman Lukyanenko , Minoo Modaresnezhad
{"title":"The state-of-the-art of crowdsourcing systems: A computational literature review and future research agenda using a text analytics approach","authors":"Indika Dissanayake , Sridhar P. Nerur , Roman Lukyanenko , Minoo Modaresnezhad","doi":"10.1016/j.im.2025.104098","DOIUrl":"10.1016/j.im.2025.104098","url":null,"abstract":"<div><div>Crowdsourcing effectively harnesses diverse skills and perspectives of crowds beyond organizational, geographical, and cultural boundaries. Organizations are gaining invaluable insights through crowdsourcing across diverse domains. This study reviews the growing academic literature on crowdsourcing using advanced topic modeling, an approach to unraveling key themes latent in the literature. Following a systems approach, we adopted inter- and intra-systems perspectives to identify distinct crowdsourcing models and their interrelated components based on a text analysis of the crowdsourcing literature. The paper elucidates the intellectual foundations of crowdsourcing as represented in the literature and offers suggestions for pursuing research that will extend its conceptual boundaries.</div></div>","PeriodicalId":56291,"journal":{"name":"Information & Management","volume":"62 2","pages":"Article 104098"},"PeriodicalIF":8.2,"publicationDate":"2025-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142925063","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Yuting Jiang , Mengyao Fu , Jie Fang , Matti Rossi , Yuting Wang , Chee-Wee Tan
{"title":"Advancing an LDA-GMM-CorEx topic model with prior domain knowledge in information systems research","authors":"Yuting Jiang , Mengyao Fu , Jie Fang , Matti Rossi , Yuting Wang , Chee-Wee Tan","doi":"10.1016/j.im.2024.104097","DOIUrl":"10.1016/j.im.2024.104097","url":null,"abstract":"<div><div>Embedding topic models with domain knowledge is deemed to be effective in bolstering the models’ interpretability. Nevertheless, contemporary topic modeling techniques introduced in past studies lack consideration for circumstances in which prior domain knowledge either does not exist or becomes obsolete quickly. Combining the latent Dirichlet allocation (LDA) with the Gaussian mixture model (GMM) and the anchor correlation explanation (CorEx) topic model, we advanced a novel LDA-GMM-CorEx topic modeling approach to enhance the domain knowledge model's adaptability and improve the interpretability of topic modeling. We further verified the effectiveness of our proposed topic modeling approach on two separate datasets from different domains, thereby attesting to its general applicability.</div></div>","PeriodicalId":56291,"journal":{"name":"Information & Management","volume":"62 2","pages":"Article 104097"},"PeriodicalIF":8.2,"publicationDate":"2024-12-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143139282","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Online creators’ strategic cooperation in two-sided synchronous UGC market: Empirical evidence from a livestreaming platform","authors":"Bingyi Wu , Charles Zhechao Liu , Hongyi Zhu","doi":"10.1016/j.im.2024.104095","DOIUrl":"10.1016/j.im.2024.104095","url":null,"abstract":"<div><div>This study explores widespread cooperation among live content creators on synchronous user-generated content (UGC) platforms. It introduces a typology of online cooperation – hyping, peering, and spreading – based on creators’ relative popularity statuses and proposes a framework exploring resource-based cooperative strategies and the economic impacts of the three cooperation types. The study reveals varying effects of homophily-based and reciprocity-based strategies on the three cooperation types. The findings also highlight the network effects arising from cooperation and identify conflicting impacts of hyping on creator and platform growth. These findings offer essential insights for managing platform growth in the synchronous UGC market.</div></div>","PeriodicalId":56291,"journal":{"name":"Information & Management","volume":"62 2","pages":"Article 104095"},"PeriodicalIF":8.2,"publicationDate":"2024-12-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143139281","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Ping Qiu , Zhao Cai , Xiangtianrui Kong , Hing Kai Chan , Ye Shi
{"title":"Disentangling the impact of bidding price on advertising performance in E-commerce search advertising: The moderating role of product competitiveness","authors":"Ping Qiu , Zhao Cai , Xiangtianrui Kong , Hing Kai Chan , Ye Shi","doi":"10.1016/j.im.2024.104096","DOIUrl":"10.1016/j.im.2024.104096","url":null,"abstract":"<div><div>Though E-commerce search advertising has become an increasingly prevalent approach for online retailers to promote their products, it is nontrivial for online retailers to use search advertising effectively, particularly without a comprehensive understanding of the effect of bidding price. This research investigates the effect of bidding price on product click-through rate and conversion rate, with a focus on the moderating role of product competitiveness. We collected data consisting of 10,734 search advertising records of 421 advertised stock keeping units and 206 keywords from a retailer operating on a leading e-commerce platform. This dataset was matched with data of 39,066 rival products to construct the indexes of product competitiveness in terms of mouth and product competitiveness in terms of sale price. Contradictory to the wisdom that there is a monotone relationship between bidding price and click-through/conversion rate, our result reveals an inverted U-shaped relationship between bidding price and click-through/conversion rate. Moreover, product competitiveness in terms of word-of-mouth weakens the inverted U-shaped relationship between bidding price and click-through/conversion rate, while product competitiveness in terms of sale price only weakens the inverted U-shaped relationship between bidding price and click-through rate, but not conversion rate. This research enriches the literature on search advertising by untangling the impact of bidding price and the moderating role of product competitiveness.</div></div>","PeriodicalId":56291,"journal":{"name":"Information & Management","volume":"62 2","pages":"Article 104096"},"PeriodicalIF":8.2,"publicationDate":"2024-12-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143139287","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Xixi Li , Qian Wang , Xinlin Yao , Xiangbin Yan , Ruihao Li
{"title":"How do influencers’ impression management tactics affect purchase intention in live commerce? – Trust transfer and gender differences","authors":"Xixi Li , Qian Wang , Xinlin Yao , Xiangbin Yan , Ruihao Li","doi":"10.1016/j.im.2024.104094","DOIUrl":"10.1016/j.im.2024.104094","url":null,"abstract":"<div><div>Influencers in live commerce play a pivotal role in guiding consumers’ purchase decisions. Prior studies have explored how influencers’ different characteristics impact consumers’ purchase intention in live commerce. Nevertheless, the role of influencers’ impression management strategies in this context remains a largely unexplored terrain. We draw on the impression management lens and integrate the stimulus-organism-response framework together with social role theory to examine a comprehensive research model regarding how influencers’ different impression management tactics (i.e., self-focused, consumer-focused, and product-focused impression management tactics) affect trust perceptions, which further contribute to female and male consumers’ purchase intention in live commerce. We first conducted a qualitative interview (N = 71) to validate the existence of influencers’ three impression management tactics, and then designed a scenario-based survey (N = 241) to test the research model. Our study enriches the understanding of impression management tactics in the live commerce context, extends social role theory to explain the different decision pathways of female and male consumers during live shopping, and also offers practical insights for influencers and managers of live commerce platforms.</div></div>","PeriodicalId":56291,"journal":{"name":"Information & Management","volume":"62 2","pages":"Article 104094"},"PeriodicalIF":8.2,"publicationDate":"2024-12-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143139303","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"GAI identity threat: When and why do individuals feel threatened?","authors":"Jing Zhou , Yaobin Lu , Qian Chen","doi":"10.1016/j.im.2024.104093","DOIUrl":"10.1016/j.im.2024.104093","url":null,"abstract":"<div><div>The widespread application of generative artificial intelligence (GAI) and its ability to perform various tasks have raised concerns about identity threats. This study aims to investigate antecedents, behavioral consequences, and boundary conditions of GAI identity threat. We conduct a two-phase study using a mixed-methods approach. The qualitative phase aims to identify the critical factors that influence GAI identity threat. After coding 30 semi-structured interview transcripts, we find that GAI's high intelligence and human-like abilities facilitate three kinds of affordance that influence GAI identity threat: creative affordance, analysis affordance, and communication affordance. The quantitative phase, based on IT identity threat theory, constructs a research model to examine how the three types of affordance influence GAI identity threat, as well as identifying the behavioral consequences. An examination of survey data from 405 users indicates that GAI's creative affordance, analysis affordance, and communication affordance are associated with GAI identity threat, which may lead to users’ resistance behavior. Furthermore, GAI autonomy and user self-identity moderate the relationship between GAI affordances and GAI identity threat, respectively. This study identifies users’ negative psychological mechanisms when using AI, develops IT identity threat theory in the context of GAI, and provides implications for practitioners to reduce identity threats.</div></div>","PeriodicalId":56291,"journal":{"name":"Information & Management","volume":"62 2","pages":"Article 104093"},"PeriodicalIF":8.2,"publicationDate":"2024-12-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142867441","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Maarif Sohail , Fang Wang , Norm Archer , Wenting Wang , Yufei Yuan
{"title":"Corrigendum to “Lower than expected but still willing to use: User acceptance toward current intelligent conversational agents” [Information & Management Volume 61 issue 8(2024) 104033]","authors":"Maarif Sohail , Fang Wang , Norm Archer , Wenting Wang , Yufei Yuan","doi":"10.1016/j.im.2024.104081","DOIUrl":"10.1016/j.im.2024.104081","url":null,"abstract":"","PeriodicalId":56291,"journal":{"name":"Information & Management","volume":"62 2","pages":"Article 104081"},"PeriodicalIF":8.2,"publicationDate":"2024-12-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143351011","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}