Information & Management最新文献_第2页

Too good to be true? The impact of distinction badges on patient satisfaction with online healthcare services 好得令人难以置信？区分徽章对在线医疗保健服务患者满意度的影响

IF 8.2 2区管理学

Information & Management Pub Date : 2025-07-09 DOI: 10.1016/j.im.2025.104209

Hualong Yang , Le Wang , Xin (Robert) Luo , Jiahui Mo , Dan Li

{"title":"Too good to be true? The impact of distinction badges on patient satisfaction with online healthcare services","authors":"Hualong Yang , Le Wang , Xin (Robert) Luo , Jiahui Mo , Dan Li","doi":"10.1016/j.im.2025.104209","DOIUrl":"10.1016/j.im.2025.104209","url":null,"abstract":"<div><div>Online healthcare services are increasingly recognized as a crucial element in the innovation of medical service delivery. However, these services are still in a nascent stage. The supply of doctors’ services is crucial for the survival and development of online healthcare platforms. Especially, how to motivate the service supply of doctors effectively has always been a challenge faced by online healthcare platforms. Gamification, such as distinction badges, is touted as a potential remedy for these issues. Despite the widespread implementation of distinction badges in healthcare management to motivate doctors’ behavior, their effects on patient satisfaction are not yet well-established. To explore these questions, we formulated four hypotheses based on the expectation confirmation theory and tested them through an econometric analysis and a controlled laboratory experiment. Our research revealed that distinction badges did not enhance patient satisfaction; instead, they led to a decrease. Our empirical findings suggest that doctors with high-ranking titles and those from key hospitals experienced a less negative impact from distinction badges. Conversely, doctors without such titles and from non-key hospitals faced a more pronounced negative effect. Additionally, the adverse impact of distinction badges was more significant for doctors who were more active contributors online. Our study not only contributes to the literature on decision-making for online healthcare services and gamification but also offers valuable practical recommendations for gamification designers and platform decision-makers seeking to improve patient satisfaction.</div></div>","PeriodicalId":56291,"journal":{"name":"Information & Management","volume":"62 8","pages":"Article 104209"},"PeriodicalIF":8.2,"publicationDate":"2025-07-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144663449","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The dark side of virtual status systems: Exploring the impact of status loss on user engagement 虚拟状态系统的阴暗面：探索状态丢失对用户粘性的影响

IF 8.2 2区管理学

Information & Management Pub Date : 2025-07-08 DOI: 10.1016/j.im.2025.104208

Ruonan Zhang , Zhaoyang Yu

{"title":"The dark side of virtual status systems: Exploring the impact of status loss on user engagement","authors":"Ruonan Zhang , Zhaoyang Yu","doi":"10.1016/j.im.2025.104208","DOIUrl":"10.1016/j.im.2025.104208","url":null,"abstract":"<div><div>In the contemporary landscape of online platforms, virtual status systems, represented by badges, titles, and ranks, play a crucial role in user identification and engagement. Prior research highlights the positive impacts of virtual status awards on user engagement. However, the potential negative effects of status loss remain underexplored. This study addresses this gap by examining the detrimental impact of virtual status loss on user engagement, emphasizing the varying intensity of the impact across multiple successive time points during users’ subsequent engagements. Utilizing reinforcement theory and accountability theory, it investigates how status loss affects user engagement. The findings suggest that status loss reduces the frequency of user engagement significantly and results in a stronger short-term shock that gradually diminishes. This effect is more intense for users with newly gained status, while those who have gained status multiple times experience weaker shocks. Additionally, losing status leads to a decline in the effort and quality of users’ contributions, with stronger negative impacts on engagement dimensions that users previously valued more. This study provides a nuanced understanding of the dual nature of virtual status systems, offering insights to optimize status-related user engagement strategies and enhance the development of online platforms.</div></div>","PeriodicalId":56291,"journal":{"name":"Information & Management","volume":"62 7","pages":"Article 104208"},"PeriodicalIF":8.2,"publicationDate":"2025-07-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144604115","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

In-game content purchase motivations (IGCPMs): Conceptualization, scale development, and validation 游戏内置内容购买动机（igcpm）：概念化、规模开发和验证

IF 8.2 2区管理学

Information & Management Pub Date : 2025-07-07 DOI: 10.1016/j.im.2025.104207

Ali Hussain , Linda D. Hollebeek , Ben Marder , Ding Hooi Ting

{"title":"In-game content purchase motivations (IGCPMs): Conceptualization, scale development, and validation","authors":"Ali Hussain , Linda D. Hollebeek , Ben Marder , Ding Hooi Ting","doi":"10.1016/j.im.2025.104207","DOIUrl":"10.1016/j.im.2025.104207","url":null,"abstract":"<div><div>Despite the rapid growth of virtual content purchases in online games, understanding of how to measure gamers’ motivations to purchase such in-game content lags behind to date, exposing an important gap in the literature. Addressing this gap, we take a self-determination theory perspective to conceptualize <em>in-game content purchase motivations</em> (IGCPMs) as a player’s drive for autonomy, competence, and relatedness in online games that leads the individual to purchase in-game virtual content. Following established scale development procedures, we conceptualize, develop, and validate an eight-dimensional, 30-item IGCPM scale. As a formative higher-order construct, IGCPMs comprise three second-order factors (i.e., autonomy, competence, and relatedness motivations), which are each composed of particular facets: (i) players’ autonomy motivation comprises creativity, choice, and uniqueness, (ii) their competence motivation includes dominance, achievement, and skillfulness, and (iii) their relatedness motivation comprises social interaction and social affiliation. The findings generate pertinent implications for gaming researchers (e.g., by applying the proposed scale) and developers, manufacturers, and marketers (e.g., by allowing them to deduce players’ key IGCPMs).</div></div>","PeriodicalId":56291,"journal":{"name":"Information & Management","volume":"62 7","pages":"Article 104207"},"PeriodicalIF":8.2,"publicationDate":"2025-07-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144604114","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Unveiling the paradox of NFT digital scarcity: Impacts of digital scarcity on online trading and social behaviors NFT数字稀缺性悖论的揭示：数字稀缺性对网络交易和社会行为的影响

IF 8.2 2区管理学

Information & Management Pub Date : 2025-07-06 DOI: 10.1016/j.im.2025.104205

Hua Lu , Xin (Robert) Luo , Shuang (Sara) Ma , Runyu Chen

引用次数: 0

Good becomes better? Temporarily acquired virtual badges and the signaling effects on online healthcare platforms 好变得更好？临时获得的虚拟徽章及其在在线医疗平台上的信号效应

IF 8.2 2区管理学

Information & Management Pub Date : 2025-07-06 DOI: 10.1016/j.im.2025.104204

Yunting Wang , Ran (Alan) Zhang , Min Zhang , Xitong Guo

引用次数: 0

Momentum effects in crowdsourcing contest platforms 众包竞赛平台的动量效应

IF 8.2 2区管理学

Information & Management Pub Date : 2025-07-05 DOI: 10.1016/j.im.2025.104206

Tengjian Zou , Zike Cao

{"title":"Momentum effects in crowdsourcing contest platforms","authors":"Tengjian Zou , Zike Cao","doi":"10.1016/j.im.2025.104206","DOIUrl":"10.1016/j.im.2025.104206","url":null,"abstract":"<div><div>Members of a crowdsourcing contest platform usually participate in multiple contests over time. Their performance in these contests can create a performance trajectory, producing positive or negative momentum. Although such momentum is a pervasive phenomenon in practice, it has largely been overlooked in the crowdsourcing contest literature. The broader literature on momentum posits that it can affect individuals’ cognition and change their behavior. We leverage insights from this literature to investigate how momentum influences contestants’ performance and the underlying mechanisms. We show that contestants’ momentum is positively associated with their contest performance by motivating contestants to engage in more learning activities (including learning from others and learning from own experience) between contests and exert more effort during contests. By adopting momentum theory as a novel theoretical lens, our study enriches the crowdsourcing contest literature by showing that momentum is a novel and impactful determinant of individuals’ contestant performance. Besides, whereas classical momentum theory asserts that motivation explains the positive relationship between momentum and performance, we extend the boundary of momentum theory by showing that contestants’ motivation manifests in their learning activities and effort in the context of crowdsourcing contest platforms. Taken together, our study offers important practical implications for the design and governance of crowdsourcing contest platforms.</div></div>","PeriodicalId":56291,"journal":{"name":"Information & Management","volume":"62 7","pages":"Article 104206"},"PeriodicalIF":8.2,"publicationDate":"2025-07-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144595641","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

How social crowding impacts mobile shopping: A perspective from information processing 社交拥挤如何影响移动购物：信息处理视角

IF 8.2 2区管理学

Information & Management Pub Date : 2025-06-18 DOI: 10.1016/j.im.2025.104197

Jia Jin , Qingsong Liu , Yufeng Yang , Baojun Ma , Yu Pan

引用次数: 0

Within- and cross-group spillover effects in influencer marketing: The heterogeneity between micro- and macro-influencers 影响者营销中的群体内和跨群体溢出效应：微观和宏观影响者之间的异质性

IF 8.2 2区管理学

Information & Management Pub Date : 2025-06-16 DOI: 10.1016/j.im.2025.104202

Li Ji , Xingyu Chen , Ling Jiang , Justin T. Huang

引用次数: 0

Toward multilevel research on private information disclosure: A systematic review and future agenda 私人信息披露的多层次研究：系统回顾与未来展望

IF 8.2 2区管理学

Information & Management Pub Date : 2025-06-15 DOI: 10.1016/j.im.2025.104201

Mingxin Zhang, Reeva Lederman, Ofir Turel

引用次数: 0

Stop it or not? Effect of platform’s governance on firms’ online review manipulation 住手还是不住手？平台治理对企业在线评论操纵的影响

IF 8.2 2区管理学

Information & Management Pub Date : 2025-06-12 DOI: 10.1016/j.im.2025.104200

Wen Zhang , Xuan Zhang , Qiang Wang , Jian Li , Zhenzhong Ma

{"title":"Stop it or not? Effect of platform’s governance on firms’ online review manipulation","authors":"Wen Zhang , Xuan Zhang , Qiang Wang , Jian Li , Zhenzhong Ma","doi":"10.1016/j.im.2025.104200","DOIUrl":"10.1016/j.im.2025.104200","url":null,"abstract":"<div><div>E-commerce firms engaged in online review manipulation mislead online consumers in their purchasing decision-making and undermine the credibility of the platform they are using. Although researchers have proposed various measures to combat review manipulation, few studies have considered platforms’ revenues from an economic perspective and explored how platforms affect the review manipulation of two asymmetrical firms. To fill this research gap, this paper develops a three-player game model to systematically explore the impact of review manipulation governance imposed by a platform on itself and on two asymmetrical firms offering substitutable commodities on the same platform. The results reveal that governance helps firms avoid situations in which they should engage in manipulation due to competitive pressures. Furthermore, even in the presence of governance, both firms may become trapped in a prisoner’s dilemma. Even if the platform imposes review manipulation governance, both firms and the platform can benefit from manipulation. We also consider the temporal effects of governance on the platform’s revenue and validate whether it is beneficial for the platform to impose review manipulation governance in the long run. Quantitative analysis is conducted to elucidate the benefits that can be attained by the three parties under different circumstances. This analysis holds practical significance for e-commerce platforms and firms seeking to impose appropriate measures pertaining to review manipulation.</div></div>","PeriodicalId":56291,"journal":{"name":"Information & Management","volume":"62 7","pages":"Article 104200"},"PeriodicalIF":8.2,"publicationDate":"2025-06-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144338542","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0