Information Systems Journal最新文献

{"title":"Heeding the Messenger: The Influence of Sender Characteristics on Security Message Compliance Intentions","authors":"Sebastian Walter Schuetz,&nbsp;Gaurav Bansal,&nbsp;Qin Weng,&nbsp;Paul Benjamin Lowry,&nbsp;Jason Bennett Thatcher","doi":"10.1111/isj.70013","DOIUrl":"https://doi.org/10.1111/isj.70013","url":null,"abstract":"<div>\u0000 \u0000 <p>How security messages can be used to motivate information technology (IT) users' security behaviour has been of keen interest to IS research. To that end, studies have focused on the content of security messages; however, few studies have examined the influence of message senders. In this article, we build on social influence theory and integrate it with the concept of inferences of manipulative intent (IMI) to develop a model that examines how perceptions of sender characteristics—cybersecurity expertise, coercive power, and similarity—can yield positive and negative influence on message outcomes, captured in recipients' message compliance intentions. We test our model in four different studies using field and scenario experiments across three target populations: the general public, students, and employees. Perceived expertise, power, and similarity had similar effects among the general public and students: Perceived expertise was positively associated with message outcomes, but perceived power and similarity were negatively associated. In contrast, employees reacted differently from the general public and students in that they responded positively to perceived power, with perceived expertise and similarity having negligible effects. Across these three target populations, we found that participants reacted to senders high in perceived power and similarity with IMI, which reduced their message compliance intentions. Our results suggest that senders must be chosen carefully, depending on the target population, because selecting the wrong sender can increase the likelihood of a message being rejected.</p>\u0000 </div>","PeriodicalId":48049,"journal":{"name":"Information Systems Journal","volume":"36 3","pages":"410-434"},"PeriodicalIF":6.3,"publicationDate":"2026-04-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"147696271","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Compassionate Digital Innovation: A Pluralistic Perspective and Research Agenda","authors":"Raffaele F. Ciriello,&nbsp;Lars Mathiassen,&nbsp;Marten Risius,&nbsp;Marc Cheong,&nbsp;Helana Scheepers,&nbsp;Emmanuelle Vaast","doi":"10.1111/isj.70003","DOIUrl":"https://doi.org/10.1111/isj.70003","url":null,"abstract":"<p>Digital innovation offers significant societal, economic and environmental benefits but is also a source of profound harms. Prior information systems (IS) research has often overlooked the ethical tensions involved, framing harms as ‘unintended consequences’ rather than symptoms of deeper systemic problems. In response, this paper presents a problematization review that critiques and revises three widely held assumptions about digital innovations: (1) that they generate net benefits that outweigh the associated harm; (2) that their ethicality can be calculated through utility and (3) that their harms can be mitigated through technological, corporate or regulatory intervention. We argue that compassion provides a pluralistic ethical foundation that integrates the strengths of consequentialism, deontology, and virtue ethics. This framework prioritises serving <i>all</i> stakeholders, especially the most vulnerable, while avoiding harm. It sets a research agenda focused on addressing structural dysfunctions, amplifying marginalised voices, and fostering sustainable systems. By reimagining digital innovation as a force for the common good, this paper contributes to a more just and equitable digital future for all.</p>","PeriodicalId":48049,"journal":{"name":"Information Systems Journal","volume":"36 3","pages":"364-385"},"PeriodicalIF":6.3,"publicationDate":"2026-04-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/isj.70003","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"147696369","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Generative AI Is Neither Just Another IT Artefact nor a Colleague: Methodological Guidance for IS Scholarship","authors":"Kai Riemer,&nbsp;Sandra Peter,&nbsp;Gerhard Schwabe,&nbsp;Sutirtha Chatterjee,&nbsp;Martin Adam,&nbsp;Robert M. Davison","doi":"10.1111/isj.70027","DOIUrl":"https://doi.org/10.1111/isj.70027","url":null,"abstract":"&lt;p&gt;There is immense hype around the use and application of generative AI (GenAI) technologies. Following the public release of ChatGPT in late 2022, and the subsequent proliferation of new technologies based on large language models (LLMs), we have witnessed an explosion of interest in how these technologies might transform organisations, work practices and society at large. Not surprisingly, we are seeing increasing numbers of submissions that study the application of this technology, in contexts as diverse as customer service, knowledge work, creative industries, healthcare and education. While the breadth of application domains is remarkable, the depth of engagement with the technology under study unfortunately often tends to be superficial.&lt;/p&gt;&lt;p&gt;Many submissions to Information Systems (IS) journals suffer simultaneously from a range of common misconceptions about generative AI technologies, and relatedly from a lack of specific background about how this technology works. Without clearly articulating the specific conceptualisation of the particular technology under study, for example, what makes it distinct from other IT artefacts, any conclusions drawn from the research and any associated theorising risk being built on shaky foundations. When the IT artefact at the centre of the study remains vaguely defined (e.g., ‘this paper studies AI’) or is treated as a black box, it becomes difficult to assess whether the findings are genuinely novel, whether they might apply to other AI or technologies, or whether the theoretical contributions are as significant as claimed, or even whether the paper has a true connection to IS.&lt;/p&gt;&lt;p&gt;We see a number of misconceptions about generative AI in submitted manuscripts. These generally fall into one of two camps, each making a category error that undermines the research's potential contribution.&lt;/p&gt;&lt;p&gt;To understand why these misconceptions are problematic, and to appreciate what is genuinely novel about GenAI, we should establish some foundational understanding of how the technology actually works.&lt;/p&gt;&lt;p&gt;At the heart of a GenAI technology is the AI model, a large language model or foundation model (Feuerriegel et al. &lt;span&gt;2023&lt;/span&gt;; Schneider et al. &lt;span&gt;2023&lt;/span&gt;), that is based on a deep neural network, typically using the transformer architecture (Vaswani et al. &lt;span&gt;2017&lt;/span&gt;). The AI model is derived from a training process with large amounts of training data, whereby patterns contained in the data are encoded into a numeric structure, called the latent space (Asperti and Tonelli &lt;span&gt;2023&lt;/span&gt;). This latent space can be thought of as a probability distribution over all the relationships between all possible words, which encodes any possible, nuanced language patterns present in the training data.&lt;/p&gt;&lt;p&gt;Importantly, any output is generated from these patterns; no information or data in any conventional sense (akin to a database) is stored in the model. This contrasts markedly with conventiona","PeriodicalId":48049,"journal":{"name":"Information Systems Journal","volume":"36 2","pages":"161-165"},"PeriodicalIF":6.3,"publicationDate":"2025-12-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/isj.70027","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146155111","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Information Systems in and for Practice","authors":"Robert M. Davison,&nbsp;Marco Marabelli,&nbsp;Yenni Tim","doi":"10.1111/isj.70016","DOIUrl":"https://doi.org/10.1111/isj.70016","url":null,"abstract":"&lt;p&gt;The Information Systems (IS) discipline traces its origins to issues that were central to the interests of practitioners, but in recent years the practitioner perspective has often been neglected. Nevertheless, there is increasing recognition that the practitioner's perspective is still important and that the research we undertake can (or should) have implications for practitioners. In consequence, new IS journals that target a practitioner audience have been created, while some of the existing journals have demonstrated that they are open to practitioner-oriented submissions. In particular, the Information Systems Journal (ISJ) has for several years championed the publication of Practitioner Papers (PP). PPs can contribute to knowledge in a number of different ways, but our key objective in promoting PPs is to further the dialogue between academia and practice. Beyond this, PPs at the ISJ should (1) provide insights into the practitioner's perspective of IS in a particular context and (2) lay out specific, prescriptive, and actionable recommendations for practice. Recommendations for practice may include delivering insights that address a specific problem, offering a thorough exploration of a phenomenon and identifying specific practitioner problems. Prior to 2022, we found that submissions in the PP genre were sporadic and of varying quality. In order to encourage the undertaking of practitioner-oriented research, we initiated a special issue focused exclusively on practice.&lt;/p&gt;&lt;p&gt;We envisaged that the range of topics that contributing authors might address would be wide. We decided that any topic area in IS that is of relevance to practitioners (and not only practitioner managers) should be in the scope of PP submissions. In line with a previous ISJ editorial (Davison et al. &lt;span&gt;2023&lt;/span&gt;), we are interested in learning what works and what kind of impact can be achieved at both the local and the global scale.&lt;/p&gt;&lt;p&gt;We required at least one of the authors to be a current practitioner. This can include practitioners who hold adjunct positions in universities, but we expect that their full-time role is as a practitioner. Some papers were desk rejected because of a failure to meet this requirement. We also expected that the practitioner authors should be involved in some aspect of the writing of the paper, i.e., they should not simply provide access to data from their organisation, nor should they be nominal authors who made no contribution at all, yet were listed so as to satisfy the submission requirements. We also made sure to prevent academic authors from submitting manuscripts previously rejected at other journals because of a lack of theory. In order to assess the extent to which the practitioner authors were really involved, we asked the submitting author to submit an additional form in which they indicated the role played by each author. The completion and submission of this form has now become mandatory for all PP submissions at th","PeriodicalId":48049,"journal":{"name":"Information Systems Journal","volume":"36 1","pages":"1-4"},"PeriodicalIF":6.3,"publicationDate":"2025-10-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/isj.70016","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145706415","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Steering Digital Transformation: An Iterative Landscape Approach","authors":"Léon-Paul de Rouw,&nbsp;Carol Ou,&nbsp;David Wodak,&nbsp;Henk Akkermans","doi":"10.1111/isj.70000","DOIUrl":"https://doi.org/10.1111/isj.70000","url":null,"abstract":"<p>Digital transformation (DT) is in the limelight of organisations and society. However, it is challenging to steer a DT endeavour, which is also difficult to assess because of its complex nature. Instead of focusing solely on the typical end result of DT, we propose using a DT landscape approach. This approach considers the dynamic equilibrium of five dimensions—DT objectives, technology implementation, DT key matrices, DT complexity, and DT overall maturity—in a synergistic and iterative way, allowing organisations to effectively navigate the DT journey. Considering changes in one dimension create ripple effects on the others, steering a long journey of transformation requires iterative use of the DT landscape. Via a showcase, we demonstrate that overseeing the landscape and assessing the organisation's position in the DT trajectory helps management determine whether the organisation is ready to take the next steps. These five dimensions in conjunction assist top leadership steering the DT journey in their organisations. Key findings, implications, and conclusions are provided according to this perspective of DT landscape.</p>","PeriodicalId":48049,"journal":{"name":"Information Systems Journal","volume":"36 2","pages":"299-312"},"PeriodicalIF":6.3,"publicationDate":"2025-08-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/isj.70000","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146154644","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Can Digital Technology Use Stimulate User Potential Creativity to Enhance Digital Product Innovation Performance?","authors":"Zhenghao Michael Xia,&nbsp;Xiaodong Marcus Li,&nbsp;Kang Xie,&nbsp;Jinghua Xiao","doi":"10.1111/isj.70011","DOIUrl":"https://doi.org/10.1111/isj.70011","url":null,"abstract":"<div>\u0000 \u0000 <p>As digital technologies continue to shape various industries, firms face the challenge of incentivising user participation in innovation through technology use in digital platforms. This study adopts a problematisation approach to challenge dominant assumptions in digital innovation and information systems (IS) literature. Based on this, we integrate the Awareness-Motivation-Capability (AMC) theory and Regulatory Focus Theory (RFT), investigating how ambidextrous use of digital technology (AUDT) impacts digital product innovation through unleashing user potential creativity. Drawing on a dataset of 79 682 users from Thingiverse, our empirical findings reveal that AUDT significantly enhances innovation performance. Yet, a tension within user potential creativity emerges: while AUDT strengthens lead userness and thereby improves innovation outcomes, it concurrently diminishes intrinsic motivation, which negatively impacts performance. Furthermore, user regulatory focus moderates these effects: promotion focus exerts two-sided effects—positively/negatively moderating the relationships between AUDT, intrinsic motivation/lead userness, and innovation performance. Prevention focus consistently attenuates these effects. This study offers several contributions to IS and digital innovation literature. First, we extend the conceptualisation of AUDT as a mechanism for balancing efficiency and exploration in digital platforms. Second, we uncover the tension between lead userness and intrinsic motivation within user potential creativity. Third, by examining the mediating/moderating role of user potential creativity/regulatory focus, we advance a more nuanced understanding of how digital technology use, individual traits and psychological orientations interact. These insights offer valuable theoretical and practical implications for IS and digital innovation management.</p>\u0000 </div>","PeriodicalId":48049,"journal":{"name":"Information Systems Journal","volume":"36 2","pages":"247-298"},"PeriodicalIF":6.3,"publicationDate":"2025-07-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146155120","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The Missing Link in Digital Transformation Leadership: Unpacking the Role of Knowledge","authors":"Malmi Amadoru,&nbsp;Wietske Van Osch,&nbsp;Luc Gosselin","doi":"10.1111/isj.70010","DOIUrl":"https://doi.org/10.1111/isj.70010","url":null,"abstract":"<p>Leading digital transformation (DT) is challenging due to the unforeseen hurdles that arise through the novelty of digital technologies and the broad scope of organisational change. Even those with a wealth of experience and skills may struggle to respond adequately to inherently novel situations. While skills and experience are necessary for leading DT, continuously acquiring technology and business knowledge is equally important for navigating unfamiliar situations that DT often presents. As such, knowledge represents the missing link that warrants equal attention in driving successful DT. We examined the different knowledge types that digital leaders require to effectively navigate DT. Drawing on the IT innovation and DT literatures, we developed the DT knowledge framework with six knowledge types. We analysed these knowledge types in 138 interview excerpts of chief technology officers (CTOs), chief information officers (CIOs) and chief digital officers (CDOs) leading DT taken from 128 industry articles. We find that <i>technology know-what</i>—that is, <i>knowing what technologies are available and their capabilities</i>—and <i>business know-how</i>—that is, <i>knowing how to execute organisational change needed for DT,</i> are the two most important knowledge types. We further unpacked the dimensions of each of these knowledge types and offered recommendations for practitioners through our novel knowledge perspective on DT leadership. We also discuss the implications of our knowledge perspective for advancing DT scholarship.</p>","PeriodicalId":48049,"journal":{"name":"Information Systems Journal","volume":"36 2","pages":"230-246"},"PeriodicalIF":6.3,"publicationDate":"2025-07-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/isj.70010","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146155102","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Evolving Digital Transformation in SMEs: Transitioning From Outsourcing to Internal Integration","authors":"Luis Jordan-de-Urries,&nbsp;Jaime Peinado-García,&nbsp;Jerónimo García-Fernández,&nbsp;Gabriel Cepeda-Carrión","doi":"10.1111/isj.70008","DOIUrl":"https://doi.org/10.1111/isj.70008","url":null,"abstract":"<p>Organisations across various industries continually strive to implement digital transformation (DT) to enhance customer experience and generate new revenue streams. Successful DT journeys require adopting new technologies alongside a comprehensive set of organisational capabilities and skills, heightening the challenge for small and medium enterprises (SMEs). Shifting from its original emphasis on efficiency and cost savings, information technology outsourcing (ITO) is evolving into a tool for SMEs to aid their technology assimilation process; however, engaging IT services while pursuing innovation has often been perceived as a paradox that necessitates careful management. This practitioner paper examines the case study of product and platform-based DT at Fuertafit, a prominent digital health and fitness SME with a social media reach of approximately 9 million people. The company helps individuals adopt sustainable, healthy behaviours related to physical activity, nutrition, and mental well-being. Our research aims to understand how SMEs can leverage ITO to support the launch of new products and digital platforms while smoothly transitioning to an in-house operating model. The case study highlights the benefits of initially leveraging ITO in areas with limited IT skills and resources, identifies several challenges to consider, and provides practical guidelines in the form of five principles for successful product and platform DT in the SME context: (1) make a holistic strategic DT decision including ‘what’ and ‘how’; (2) set up a cross-functional agile team from the outset; (3) allocate sufficient time and resources to select ITO partners carefully; (4) establish a transparent working methodology and governance; and (5) execute a phased approach to transitioning to internal capabilities.</p>","PeriodicalId":48049,"journal":{"name":"Information Systems Journal","volume":"36 2","pages":"199-213"},"PeriodicalIF":6.3,"publicationDate":"2025-07-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/isj.70008","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146162571","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Nurturing Digital Government Reform: Nuggets of Wisdom From a Global Frontrunner","authors":"Ulrik B. U. Roehl,&nbsp;Andreas Berggreen","doi":"10.1111/isj.70007","DOIUrl":"https://doi.org/10.1111/isj.70007","url":null,"abstract":"<p>Government reform initiatives increasingly incorporate significant digital elements. This article builds on successful, long-term Danish experiences with digital government reform and offers “nuggets of wisdom” to policymakers, organisations, and countries wishing to advance such reform. In international surveys, Denmark is consistently ranked as a global frontrunner in digital government. This article builds on a longitudinal case study of digital development paths in two digitally mature Danish policy domains: Civil registry administration and illness benefit reimbursement administration. Across the cases, we find that the development is characterised by multiple actors, as well as complex, non-linear and partly unpredictable paths. In both cases, technology arrangements are characterised by a long lifespan, producing a pattern of “cumulative complexity” where business processes, data, and technology become increasingly intertwined. This severely complicates effective strategic planning by policymakers. Taking these “real-life” experiences into consideration, we formulate six policy-making implications elaborated in several practitioner guidelines that represent best-practice recommendations for policymakers wishing to nurture possible roads to digitally mature government.</p>","PeriodicalId":48049,"journal":{"name":"Information Systems Journal","volume":"36 2","pages":"214-229"},"PeriodicalIF":6.3,"publicationDate":"2025-07-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/isj.70007","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146162679","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Managing Technostress Across the Organisation: A Practical Framework for Business and IT Leaders","authors":"Maximilian Valta,&nbsp;Christian Maier,&nbsp;Katharina Pflügner,&nbsp;Tim Weitzel","doi":"10.1111/isj.70005","DOIUrl":"https://doi.org/10.1111/isj.70005","url":null,"abstract":"<div>\u0000 \u0000 <p>Technostress puts the health of employees and the success of organisations at risk. The increasing reliance on information and communication technologies (ICTs) heightens the pressure on employees to continuously learn, adapt and manage these tools, which leads to technostress. Despite various strategies to reduce technostress, business and IT leaders lack clarity on effective measures, the optimal implementation and the potential for unintended consequences. This paper presents a case study of a medium-sized organisation that identified key technostressors and implemented six targeted measures. As a result, employee sick days dropped by 22% and project outcomes increased. Based on these insights, we propose a seven-step framework that supports business and IT leaders in reducing technostress across departments, thereby enhancing individual effectiveness and employee health, as well as driving overall organisational performance.</p>\u0000 </div>","PeriodicalId":48049,"journal":{"name":"Information Systems Journal","volume":"36 2","pages":"183-198"},"PeriodicalIF":6.3,"publicationDate":"2025-07-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146155185","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}