Information Systems Journal最新文献

{"title":"A silver lining for the excluded: Exploring experiences that micro-task crowdsourcing affords workers with impaired work access","authors":"Anne-Sophie Mayer,&nbsp;Andreas Ihl,&nbsp;Susanne Grabl,&nbsp;Kim Strunk,&nbsp;Marina Fiedler","doi":"10.1111/isj.12511","DOIUrl":"10.1111/isj.12511","url":null,"abstract":"<p>Micro-task crowdsourcing (MTCS) platforms offer alternative work settings outside traditional work boundaries and thus increasingly attract crowdworkers who face exclusion from access to other work. However, we know little about these crowdworkers' perspective on MTCS and its implications for their personal life. Building on insights from three qualitative surveys with responses from 538 crowdworkers and 576 forum posts in total, we show that despite the often challenging work conditions, MTCS platforms provide these crowdworkers with a work environment in which they can participate in paid work activities without feeling excluded due to their personal circumstances. As a result, MTCS platform work provides these crowdworkers with a set of positive experiences that were not possible before. These afforded experiences go beyond work-related experiences but relate directly to crowdworkers' personal situation and life. Our research yields implications for the literature on MTCS and also for policy makers and stakeholders concerned with the creation of more inclusive work settings.</p>","PeriodicalId":48049,"journal":{"name":"Information Systems Journal","volume":"34 6","pages":"1838-1870"},"PeriodicalIF":6.5,"publicationDate":"2024-03-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/isj.12511","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140267246","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Micro-level dynamics in digital transformation: Understanding work-life role transitions","authors":"Milad Mirbabaie,&nbsp;Julian Marx","doi":"10.1111/isj.12514","DOIUrl":"10.1111/isj.12514","url":null,"abstract":"<p>The transitions individuals make between roles are critical for navigating professional and private life domains. These role transitions involve physical and psychological movements between positions and statuses in social structures. Today, digital technologies are becoming increasingly pivotal in these transitions. However, neither existing theory on role transitions nor recent contributions to the digital transformation literature have unpacked the connection between digital technologies and role transitioning. Based on a qualitative inquiry involving knowledge workers from the Global South, we develop the concepts of <i>role emancipation</i>, <i>role confinement</i>, and <i>role conflation</i> and examine how these types of role transitioning relate to the capabilities of digital technologies. We find that digital technologies can introduce levels of rigidity or flexibility that, in turn, either solidify or soften the domain boundaries influencing work-life role transitions in the context of digital transformation. We abstract these ideas into a theoretical model and chart a course for consolidating a ‘micro-level of analysis frontier’ within digital transformation research.</p>","PeriodicalId":48049,"journal":{"name":"Information Systems Journal","volume":"34 5","pages":"1810-1832"},"PeriodicalIF":6.5,"publicationDate":"2024-02-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/isj.12514","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140424192","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Sustainable affordances of information systems for cultural tourism: An organisational aesthetics perspective","authors":"Wenyu (Derek) Du,&nbsp;Majid Ghorbani,&nbsp;Zebo Ni,&nbsp;Shan L. Pan","doi":"10.1111/isj.12498","DOIUrl":"10.1111/isj.12498","url":null,"abstract":"<p>Although information systems (IS) are increasingly used to provide sustainable solutions for tourism, our understanding of the social mechanisms whereby IS contribute to a sustainable visitor economy is limited. This paper fills the gap by investigating how organisations enact the affordances of IS in preserving intangible cultural heritage (ICH) to contribute to a sustainable visitor economy. Using an organisational aesthetics perspective, we explore the mechanisms through an in-depth case study of an ICH-based company in Jingdezhen, a famous historical porcelain city in China. Through the effective use of IS tools, the case organisation has successfully transformed from a ceramic manufacturing plant to a popular tourist attraction. Our study unveils six sustainable affordances of IS in three dimensions, wherein ICH aesthetics act as direct stimuli, knowledge tools and experiences. Affordances emerge from the processes of both creating and managing aesthetics. By enacting these affordances, the case organisation builds a more profound engagement with online audiences, attracts more ICH visitors and transfers ICH knowledge to potential inheritors of the tradition, creating a sustainable visitor economy. Our findings, summarised into a sustainable affordances model, contribute to the IS for sustainable tourism literature by shedding light on the black box of the social mechanisms of IS-enabled ICH preservation. The sustainable affordances model can also help ICH-based organisations reflect on how to build a sustainable visitor economy using IS.</p>","PeriodicalId":48049,"journal":{"name":"Information Systems Journal","volume":"34 5","pages":"1787-1809"},"PeriodicalIF":6.5,"publicationDate":"2024-02-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140435673","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"A configurational theory of digital disruption","authors":"Sha Huang,&nbsp;Andrew Burton-Jones,&nbsp;Dongming Xu","doi":"10.1111/isj.12510","DOIUrl":"10.1111/isj.12510","url":null,"abstract":"<p>Digital Disruption (DD) has become a hot topic in recent years, yet detailed research is surprisingly lacking. The literature offers almost no insights into how DD occurs at the industry level and what industry factors influence it. This paper advances knowledge of DD by developing and testing a configurational theory. Using a multi-method research design, we identify two types of DD and four industry factors (downstream DD, digitally enabled structural conflict, transferability of core competitive elements, and industry player size) that contingently lead to the different types of DD. We integrate those findings into a configurational theory that describes causal recipes of how these factors or conditions combine to produce the outcome of transformational DD and destructive DD. The theory offers important implications for researchers and practitioners. The research also contributes methodologically by demonstrating the merits of combining grounded theory with qualitative comparative analysis (QCA) to expand the theory-building potential of QCA.</p>","PeriodicalId":48049,"journal":{"name":"Information Systems Journal","volume":"34 5","pages":"1737-1786"},"PeriodicalIF":6.5,"publicationDate":"2024-02-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/isj.12510","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140452626","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Evolving editorial boards","authors":"Robert M. Davison","doi":"10.1111/isj.12512","DOIUrl":"10.1111/isj.12512","url":null,"abstract":"&lt;p&gt;The Editorial Advisory Board (EAB) is a prominent feature of some academic journals. Ostensibly it serves as a collection of people who are given honorary appointments with the remit of providing advice to the Editor in Chief and the journal more generally. Some might see an EAB as a collection of ‘the great and the good’, that is, some of the senior (if not actually senile) and hopefully benevolent academics in the field where the journal is situated. Their presence on the EAB confers some form of respectability, and perhaps the journal is able to borrow or leverage their authority and thus strengthen its own position vis-à-vis its many stakeholders. For instance, potential authors who recognise some of the members of the EAB may be encouraged to submit simply by their presence, that is, ‘if these people choose to be associated with this journal, then the journal must be respectable’.&lt;/p&gt;&lt;p&gt;In practice, the members of EABs are rarely asked for advice, and even when asked do not always provide it. Over the last dozen years or so, I have only asked the Information Systems Journal's (ISJ) EAB for advice on a handful of occasions. As a member of other journals' EABs, I have similarly infrequently been asked myself. When the ISJ was established in 1990, an EAB was created and its composition barely changed over the next 20 years. The original 25 members of the ISJ's EAB were dominated by white male European academics (there was only one female and no other ethnicities), many working at institutions that no longer exist, supplemented with a few white male practitioners. Nineteen of the 25 were in the UK, and two each in Australia, Sweden and the USA. Of the 25, I think that only two are still (more or less) in active harness: the vast majority have retired or, sadly, passed away.&lt;/p&gt;&lt;p&gt;When I was appointed as co-Editor of the ISJ (with Philip Powell and Eileen Trauth), in 2012, we took steps to revitalise the EAB, and further changes took place when I assumed sole Editor-in-Chiefship in 2017. We wanted to see a better gender and ethnic balance. We also attempted to persuade some of the longer-serving but no longer active members to step down, yet several steadfastly refused to do so. In the end, the grim reaper of time took its toll and when these people passed away so they stepped down. The newly constituted EAB had 38 members, with 17 Female and 21 Male, 28 White, 2 Black, 8 Asian (including Burmese, Chinese, Indian, and Korean), working in USA (14), Australia (6), United Kingdom (3), Canada (2), Finland (2), and one each in China, Germany, Ireland, Italy, the Netherlands, New Zealand, Norway, Singapore, South Africa and South Korea. Unfortunately, there were no practitioner members of the new EAB.&lt;/p&gt;&lt;p&gt;However, as a journal comes into its maturity, I suggest that the instrumental need for and the value of an EAB steadily diminishes. When it can stand on its own feet it really does not need a senior board of benevolent scholars to prop it up or ","PeriodicalId":48049,"journal":{"name":"Information Systems Journal","volume":"34 5","pages":"1833-1834"},"PeriodicalIF":6.5,"publicationDate":"2024-02-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/isj.12512","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139838357","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"How do consumers make behavioural decisions on social commerce platforms? The interaction effect between behaviour visibility and social needs","authors":"Yanli Jia,&nbsp;Libo Liu,&nbsp;Paul Benjamin Lowry","doi":"10.1111/isj.12508","DOIUrl":"10.1111/isj.12508","url":null,"abstract":"<p>The online phenomenon of social commerce (i.e., <i>s-commerce</i>) platforms has emerged as a combination of online social networking and e-commerce. On s-commerce platforms, consumers can observe others' behavioural decisions and can distinguish those made by their friends from those made by their <i>followees</i> (i.e., the people a focal consumer follows but who do not follow that consumer back). Given this distinction, our study examines how consumers' behavioural decisions—regarding, for example, purchases, ratings, or “likes”—are made on s-commerce platforms, with a focus on how they are influenced by prior decisions of friends and followees. Combining panel data from a large s-commerce platform and two controlled experiments, we identify a strong normative social influence pattern in which consumers tend to follow others' prior decisions to gain social approval. Because the occurrence of normative social influence depends on both consumer behaviours with high public visibility and strong consumer needs to establish social ties, the unique information concerning behaviour visibility and consumers' social needs in the panel data allows us to identify normative social influence and to distinguish it from informational confounding mechanisms. Our panel data results show that on a <i>friend network</i>, where consumers' behavioural decisions are visible, females exhibit a greater tendency to follow others' prior decisions than males. We attribute this result to the stronger social needs of females. However, on a <i>followee network</i>, where behavioural decisions are invisible, these differences become less evident. Moreover, the two experiments demonstrate that making decision contexts private or activating social needs via a priming procedure can thwart (or even turn off) normative social influence. Our findings challenge prior research that identifies informational social influence as the predominant driver of conformity behaviours and thus have important implications for practice related to normative social influence, such as the development of techniques for satisfying consumers' different social needs depending on their gender or any other situational factors on s-commerce platforms.</p>","PeriodicalId":48049,"journal":{"name":"Information Systems Journal","volume":"34 5","pages":"1703-1736"},"PeriodicalIF":6.5,"publicationDate":"2024-02-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/isj.12508","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139793849","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Understanding the careers of freelancers on digital labor platforms: The case of IT work","authors":"Lisa Gussek,&nbsp;Manuel Wiesche","doi":"10.1111/isj.12509","DOIUrl":"10.1111/isj.12509","url":null,"abstract":"<p>Online freelancing, an alternative form of work where independent workers offer services on digital labor platforms, gains increasing importance in IS research. While the general understanding of this form of work is growing, research lacks understanding careers on digital labor platforms. However, these differ from careers in offline labor markets due to volatility, global matching and platform mediation, the digital and temporary nature of work, and algorithmic management as particular platform working conditions. Therefore, to understand how working conditions on digital labor platforms influence the dynamic career paths of freelancers, we conduct an exploratory analysis using 35 interviews with freelancers and clients on digital labor platforms. We thus contribute to the body of knowledge on alternative forms of work on digital labor platforms by developing a long-term freelancing career model and outlining the dynamics of advancement, decline, and exit within platform careers. We also illustrate mechanisms between career phases in terms of platform lock-in effects, which arise from the career advancement dynamics and career exit dynamics.</p>","PeriodicalId":48049,"journal":{"name":"Information Systems Journal","volume":"34 5","pages":"1664-1702"},"PeriodicalIF":6.5,"publicationDate":"2024-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/isj.12509","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139799494","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"A person-centred view of citizen participation in civic crowdfunding platforms: A mixed-methods study of civic backers","authors":"Mohammad Soltani Delgosha,&nbsp;Nastaran Hajiheydari,&nbsp;Hossein Olya","doi":"10.1111/isj.12503","DOIUrl":"10.1111/isj.12503","url":null,"abstract":"<p>Crowdfunding platforms have emerged as a promising contemporary means for mobilising collective civic actions to address local or social issues, improve community cohesion and develop the public good. This empirical study taps into the understudied civic crowdfunding platforms (CCP) developed to facilitate such actions, proposing, supporting and funding public-interest projects through crowdsourcing and microfinancing. Previous studies have shown that individuals' characteristics affect their level of civic engagement with social issues. Considering the diversity of contributor motivations, we aim to shed light on the dynamics of emergent subpopulations of citizens who participate in CCPs. To this end, we use a sequential mixed-methods approach to integrate our fuzzy set Qualitative Comparative Analysis (fsQCA) findings with the results of an in-depth qualitative study, to gain rich and robust inferences and meta-inferences. In Study 1 (<i>n</i> = 316), we used fsQCA to explore five distinctive configural profiles that display the heterogeneity of civic backers' motivations, including <i>civic champions</i>, <i>prosocial advocates</i>, <i>normative supporters</i>, <i>reward seekers</i> and <i>regret-averse contributors</i>. In Study 2, we corroborated and complemented our fsQCA inferences through an extreme-case study and identified four boundary conditions. Taken together, our inferences and meta-inferences address the heterogeneity of motivations for participating in CCPs, by understanding and theorising about diverse profiles of citizen backers. Finally, we offer practical implications for successful civic crowdfunding initiatives.</p>","PeriodicalId":48049,"journal":{"name":"Information Systems Journal","volume":"34 5","pages":"1626-1663"},"PeriodicalIF":6.5,"publicationDate":"2024-02-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/isj.12503","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139862720","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Chatbot interactions: How consumption values and disruptive situations influence customers' willingness to interact","authors":"Marco Meier,&nbsp;Christian Maier,&nbsp;Jason B. Thatcher,&nbsp;Tim Weitzel","doi":"10.1111/isj.12507","DOIUrl":"10.1111/isj.12507","url":null,"abstract":"<p>Chatbots offer customers access to personalised services and reduce costs for organisations. While some customers initially resisted interacting with chatbots, the COVID-19 outbreak caused them to reconsider. Motivated by this observation, we explore how disruptive situations, such as the COVID-19 outbreak, stimulate customers' willingness to interact with chatbots. Drawing on the theory of consumption values, we employed interviews to identify emotional, epistemic, functional, and social values that potentially shape willingness to interact with chatbots. Findings point to six values and suggest that disruptive situations stimulate how the values influence WTI with chatbots. Following theoretical insights that values collectively contribute to behaviour, we set up a scenario-based study and employed a fuzzy set qualitative comparative analysis. We show that customers who experience all values are willing to interact with chatbots, and those who experience none are not, irrespective of disruptive situations. We show that disruptive situations stimulate the willingness to interact with chatbots among customers with configurations of values that would otherwise not have been sufficient. We complement the picture of relevant values for technology interaction by highlighting the epistemic value of curiosity as an important driver of willingness to interact with chatbots. In doing so, we offer a configurational perspective that explains how disruptive situations stimulate technology interaction.</p>","PeriodicalId":48049,"journal":{"name":"Information Systems Journal","volume":"34 5","pages":"1579-1625"},"PeriodicalIF":6.5,"publicationDate":"2024-01-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/isj.12507","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140483428","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Bridging the gap between work- and nonwork-related knowledge contributions on enterprise social media: The role of the employee–employer relationship","authors":"Nabila Boukef,&nbsp;Mohamed Hédi Charki,&nbsp;Mustapha Cheikh-Ammar","doi":"10.1111/isj.12500","DOIUrl":"10.1111/isj.12500","url":null,"abstract":"<p>Knowledge is an invaluable resource and a key to organisational success. To leverage this resource adequately, organisations must encourage their employees to share what they know with their peers. Enterprise social media (ESM) has emerged as an ideal venue for achieving this goal, and numerous studies have examined the drivers of work-related knowledge contributions on these platforms. The present study contributes to this body of research by examining a prevalent yet underexplored form of knowledge sharing that often occurs on ESM: nonwork-related knowledge contributions. We argue that contrary to a commonly held belief, this presumably hedonic employee behaviour can benefit organisations through its spillover effect on the work domain. In other words, we argue that nonwork-related knowledge contributions on ESM can foster work-related ones. Building on social exchange theory and on the associative–propositional evaluation model in social psychology, we also show that the employee–employer (EE) relationship—conceptualised in terms of perceived organisational support and perceived employee psychological safety—moderates the relationship between the two forms of knowledge contributions. The analysis of field data collected from 269 employees of a French e-commerce company confirmed that nonwork-related knowledge contributions are positively associated with work-related ones and that this positive association is moderated by the EE relationship. We discuss the theoretical contributions of our results and explain key managerial implications for organisations hoping to reap the benefits of ESM in a sustainable way.</p>","PeriodicalId":48049,"journal":{"name":"Information Systems Journal","volume":"34 5","pages":"1538-1578"},"PeriodicalIF":6.5,"publicationDate":"2024-01-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/isj.12500","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139596529","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}