Information Systems Journal最新文献

{"title":"Building professional holding environments for crowd work job crafting through online communities","authors":"Kim Simon Strunk,&nbsp;Franz Strich","doi":"10.1111/isj.12451","DOIUrl":"10.1111/isj.12451","url":null,"abstract":"<p>Work is increasingly being organised via online platforms outside guiding organisational structures. Instead of having colleagues at work, crowd workers connect in online communities. We investigate how crowd workers build professional holding environments in online communities to compensate for the lack of organisational structures and we consider how they craft their crowd work activities to enhance their work experience and reduce its long-term precarity. Following a qualitative research design, this paper uses 675 forum interactions collected across six online communities. Based on our findings, we propose the concept of professional holding environments and provide a model for building such holding environments and job crafting in online communities. We thereby expand previous research on holding environments comprised of family members and friends by revealing the impact of professional online communities and their role in professionalisation and crafting supportive social structures in online crowd work.</p>","PeriodicalId":48049,"journal":{"name":"Information Systems Journal","volume":null,"pages":null},"PeriodicalIF":6.4,"publicationDate":"2023-06-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/isj.12451","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41416616","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Mitigating information asymmetry to acquire venture capital financing for digital startups in China: The role of weak and strong signals","authors":"Yuxue Yang,&nbsp;Yulin Fang,&nbsp;Nianxin Wang,&nbsp;Xiang Su","doi":"10.1111/isj.12452","DOIUrl":"10.1111/isj.12452","url":null,"abstract":"<p>This paper addresses how weak and strong signals affect venture capital funding acquired by digital startups at their early stage in various industries of China. We also articulate the interaction mechanism of these strong and weak signals by demonstrating their complementary or substitutive effects in alleviating information asymmetry on startup quality, which can help digital startups secure venture capital financing. Drawing on signalling theory and institutional legitimacy theory, we introduce application (app) downloads as a novel strong signal that can reduce market legitimacy concerns, and previous-round venture capitalist reputation as a traditional strong signal that mitigates regulatory legitimacy concerns. We treat founders' startup and IT experience as weak signals, as they provide rhetorical and indirect information indicating a startup's potential to establish regulatory and market legitimacy. The study empirically investigates our hypotheses using data of 163 digital startups in various industries of China. Results confirm the positive relationships between strong signals and venture capital funding secured by a digital startup. Furthermore, signals of similar strength are found to complement each other's effects in certain situations, while strong signals can reduce the effects of weak signals on a digital startup's financing performance under specific conditions that create these mixed effects. Implications for digital startup research and practice as well as limitations and suggestions for future research are discussed.</p>","PeriodicalId":48049,"journal":{"name":"Information Systems Journal","volume":null,"pages":null},"PeriodicalIF":6.4,"publicationDate":"2023-06-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47404680","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The spillover effects of online tourism platforms on sustainable development","authors":"Yuting Chen,&nbsp;Nan Zhang,&nbsp;Xiaokang Cheng","doi":"10.1111/isj.12448","DOIUrl":"10.1111/isj.12448","url":null,"abstract":"<p>In recent years, the proliferation of self-established and third-party online tourism platforms has impacted the visitor economy and social welfare sustainably. Tourism enterprises face the key decision of whether to join third-party platforms or sell tourism services/products directly to consumers. Some researchers have addressed issues about online tourism platforms, but none analyse the internal mechanism and operational management, or the impact of the online tourism platform on sustainable economic growth and social welfare. To fill this gap, we establish an analytical model to explore the optimal tourism marketing and operational management of online tourism platforms for non-profit tourist attractions and for-profit tourism enterprises, which can help guide the decisions of managers. We construct a game-theoretical model in which competing tourism attractions can choose only solo or dual online tourism platform promotion. When competition on a third-party platform is intense, for-profit tourism enterprises benefit from dual platforms. We further illustrate that with high competition, non-profit tourist attractions provide higher social welfare when offering tourism products/services on both self-established and third-party tourism channels. However, with lower competition, third-party tourism platforms harm social welfare if the tourism service/product quality is extremely high or low. Under a decentralised structure, we find that related tourism enterprises prefer to follow and collaborate with their tourist attractions' channel selection when competition in the third-party platform is not fierce. This result indicates that a third-party tourism platform improves the visitor economy and social welfare if the tourist attraction collaborates with its tourism-related enterprises through the online tourism platform.</p>","PeriodicalId":48049,"journal":{"name":"Information Systems Journal","volume":null,"pages":null},"PeriodicalIF":6.4,"publicationDate":"2023-05-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49223474","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Peering through the lens of high-reliability theory: A competencies driven security culture model of high-reliability organisations","authors":"Farkhondeh Hassandoust,&nbsp;Allen C. Johnston","doi":"10.1111/isj.12441","DOIUrl":"10.1111/isj.12441","url":null,"abstract":"<p>To improve organisational safety and enhance security efficiency, organisations seek to establish a culture of security that provides a foundation for how employees should approach security. There are several frameworks and models that provide a set of requirements for forming security cultures; however, for many organisations, the requirements of the frameworks are difficult to meet, if not impossible. In this research, we take a different perspective and focus on the core underlying competencies that high-reliability organisations (HROs) have shown to be effective in achieving levels of risk tolerance consistent with the goals of a security culture. In doing so we draw on high-reliability theory to develop a Security Culture Model that explains how a firm's supportive and practical competencies form its organisational security culture. To refine and test the model, we conducted a developmental mixed-method study using interviews and survey data with professional managers involved in the information security (InfoSec) programs within their respective HROs. Our findings emphasise the importance of an organisation's supportive and practical competencies for developing a culture of security. Our results suggest that organisations' security cultures are a product of their InfoSec practices and that organisational mindfulness, top management involvement and organisational structure are key to the development of those practices.</p>","PeriodicalId":48049,"journal":{"name":"Information Systems Journal","volume":null,"pages":null},"PeriodicalIF":6.4,"publicationDate":"2023-05-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/isj.12441","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42588090","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Satisfaction or gratitude? Exploring the disparate effects of physicians' knowledge sharing on patients' service evaluation in online medical consultations","authors":"Hongying Tan,&nbsp;Xiaofei Zhang,&nbsp;Yefei Yang","doi":"10.1111/isj.12440","DOIUrl":"10.1111/isj.12440","url":null,"abstract":"<p>The influence of physicians' knowledge sharing on patient satisfaction in online medical consultations (OMCs) has received extensive attention in recent years. However, patient gratitude in OMCs, another crucial outcome for physicians' knowledge sharing, has largely been overlooked. To address this gap, this study attempts to distinguish patient satisfaction from gratitude in OMCs and elucidate the relationship between the sharing process and outcomes. Drawing on the affect theory of social exchange, this study proposes a model that investigates the relative effects of physicians' informational and emotional support during the knowledge-sharing process on patient satisfaction and gratitude, as well as the contingent roles of physicians' professional seniority and patients' disease severity. The research model is tested by using data from a well-known online health platform in China. The results indicate that patient gratitude is associated with a more favourable service evaluation than satisfaction in OMCs. Physicians' informational support has a greater effect on patient satisfaction than emotional support, while emotional support has a greater effect on patient gratitude than informational support. Moreover, professional seniority and disease severity positively and negatively moderate the relationship between emotional support and patient gratitude, respectively. A survey-based experiment is also adopted to validate the research model with self-reported perceptual measures. This study contributes to the literature on patient gratitude, online healthcare service evaluation, knowledge sharing, and the affect theory of social exchange.</p>","PeriodicalId":48049,"journal":{"name":"Information Systems Journal","volume":null,"pages":null},"PeriodicalIF":6.4,"publicationDate":"2023-05-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45770696","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Theorising moderation in the configurational approach: A guide for identifying and interpreting moderating influences in QCA","authors":"Teng Ma,&nbsp;Yue Cheng,&nbsp;Zhengzhi Guan,&nbsp;Boying Li,&nbsp;Fangfang Hou,&nbsp;Eric Tze Kuan Lim","doi":"10.1111/isj.12439","DOIUrl":"10.1111/isj.12439","url":null,"abstract":"<p>Given the multifaceted nature of digital phenomena, theorising has shifted from the correlational view toward the configurational approach, which embraces equifinality and seeks to identify conjunctural causal conditions culminating in a given outcome. Despite growing scholarly interest in the configurational approach, little is known about how moderation functions in conjunctural causation. Although there is a growing urgency for elucidating the boundary conditions of conjunctural causation to bolster the precision of theoretical explanations, a systematic approach to theorising, identifying, and interpreting moderation in configurational theories is missing. To bridge this knowledge gap, we first establish the theoretical grounding for moderation in the configurational approach. We then articulate the theoretical mechanism underlying how the interdependence of causal factors in a causal recipe is altered by the presence of a moderator. We also offer guidance on how to validate and interpret moderation in the configurational approach based on Qualitative Comparative Analysis (QCA). We conduct an illustrative study in the context of technostress to showcase the utility of our proposed guidelines and their value in aiding theory development. Our study hence contributes to extant literature by attesting to the significance of moderation in the configurational approach and offering recommendations for theorising such moderations. Insights from this study can be harnessed to guide future theory development by identifying and validating moderated configurational relationships, which in turn can further enhance our understanding of nuances in multifaceted digital phenomena.</p>","PeriodicalId":48049,"journal":{"name":"Information Systems Journal","volume":null,"pages":null},"PeriodicalIF":6.4,"publicationDate":"2023-04-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44820680","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Sustaining complementor engagement in digital platform ecosystems: Antecedents, behaviours and engagement trajectories","authors":"Martin Engert,&nbsp;Julia Evers,&nbsp;Andreas Hein,&nbsp;Helmut Krcmar","doi":"10.1111/isj.12438","DOIUrl":"10.1111/isj.12438","url":null,"abstract":"<p>Digital platform ecosystems increasingly dominate the enterprise software domain, and the persistence of platforms depends on the sustained engagement of complementors. However, there is a limited understanding of its antecedents, complementors' evaluation of antecedents and the manifestations and dynamic changes of complementors' engagement. Therefore, we investigate complementors' engagement within platform ecosystems over time. We draw on actor and stakeholder engagement from service research to conceptualise complementor engagement (CE) and create an integrated empirical understanding of CE and its dynamics in digital platform ecosystems. Our embedded case study builds on 30 interviews with complementors in Anubis and Osiris enterprise software platform ecosystems. Inductive data analysis reveals five CE antecedents: platform resources and rules, platform value proposition, platform agents, customer needs and other complementors' value propositions. The antecedents are associated with three CE behaviours: generating, networking and synchronising. Further analysis of CE over time resulted in 26 different sequences representing stable and changing engagement trajectories, the latter comprising selective, growing and abating engagement as subcategories. We show how complementors' evaluations of antecedents lead to behaviour changes, providing a novel perspective on the dynamics underlying CE. Finally, we link complementors' evaluation outcomes to their (dis)satisfaction, contributing to the discussion on what drives and impedes CE. The findings implicate the debate on dynamic platform governance and inform platform owners about using cooperative and competitive approaches in the short and long term.</p>","PeriodicalId":48049,"journal":{"name":"Information Systems Journal","volume":null,"pages":null},"PeriodicalIF":6.4,"publicationDate":"2023-04-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/isj.12438","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42182559","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Workarounds as generative mechanisms for bottom-up process innovation—Insights from a multiple case study","authors":"Christian Bartelheimer,&nbsp;Verena Wolf,&nbsp;Daniel Beverungen","doi":"10.1111/isj.12435","DOIUrl":"10.1111/isj.12435","url":null,"abstract":"<p>Workarounds are goal-driven deviations from the standard operating procedures performed to overcome obstacles constraining day-to-day work. Despite starting as temporary fixes, they can become established across an organisation and trigger the innovation of processes and IT artefacts that can resolve misfits permanently. Although prior research has elicited antecedents and types of workarounds, it is not known how workarounds diffuse in an organisation and, thereby, innovating co-workers' activities, IT artefacts, and organisational structures. The results of our multiple two-year case study provide unique empirical insights into the diffusion of workarounds and how they can act as generative mechanisms for bottom-up process innovation.</p>","PeriodicalId":48049,"journal":{"name":"Information Systems Journal","volume":null,"pages":null},"PeriodicalIF":6.4,"publicationDate":"2023-04-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/isj.12435","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44046504","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The importance of theory at the Information Systems Journal","authors":"Antonio Díaz Andrade,&nbsp;Monideepa Tarafdar,&nbsp;Robert M. Davison,&nbsp;Andrew Hardin,&nbsp;Angsana A. Techatassanasoontorn,&nbsp;Paul Benjamin Lowry,&nbsp;Sutirtha Chatterjee,&nbsp;Gerhard Schwabe","doi":"10.1111/isj.12437","DOIUrl":"10.1111/isj.12437","url":null,"abstract":"<p>Theory is a crucial aspect of the information systems (IS) discipline. Authors draw from articles on how to develop theory and from the theories themselves to anchor knowledge contributions. Editors and reviewers expect to see novel theoretical insights in conjunction with empirical rigour and sophistication (cf. Hardin et al., <span>2022</span>). The thinking of PhD students is shaped by discussions on the importance of theory through formal coursework and research seminars, as well as socialisation with peers, supervisors and senior scholars in the field. Journals often solicit submissions to special issues that champion particular kinds of theory or theories on specific topics, for example indigenous theory (Davison, <span>2021</span>). Advice is given to authors in different ways that they can theorise (Hassan et al., <span>2022</span>; Hong et al., <span>2014</span>; Sandberg &amp; Alvesson, <span>2021</span>; Weick, <span>1989</span>). The peer review process emphasises the importance of theory and tends to reject research articles that lack substantial theoretical contribution.</p><p>However, assessing theoretical contributions is often a challenging task. IS scholars research a variety of topics with a pluralistic set of methods and epistemological approaches (Tarafdar et al., <span>2022</span>), which have several implications for our engagement with theory. Traditionally, reference disciplines have informed the diversity of topics IS scholars investigate. The IS field is at a point in its disciplinary evolution where we are seeing an even greater ambit of the application and use of IS, which fosters new topics being investigated from different epistemological and methodological viewpoints as well as new types of contributions (Tarafdar &amp; Davison, <span>2018</span>). Consequently, IS theories take on different roles for different types of epistemologies and methods, and not understanding or respecting these differences can lead to unreasonable or unbalanced evaluation of papers.</p><p>In addition to the diversity of theoretical approaches, we also perceive differences in the nature of engagement with theory. For example, papers that analyse large amounts of secondary data (textual and numerical, structured and unstructured) often focus on complex empirical techniques to analyse such datasets, often engaging minimally with theory (Miranda et al., <span>2022</span>). We believe that sophisticated data analysis does not relieve IS researchers from the obligation to make a theoretical contribution. In this context, we believe, that we should take heed of the advice by Gurbaxani and Mendelson (<span>1994</span>) who warned, almost 30 years ago, about ‘the risks of ignoring the guidance of theory’ and recommended that IS researchers refrain from tinkering with ‘atheoretical “black box” extrapolation techniques’ (p. 180).</p><p>In an earlier editorial in this journal, Davison and Tarafdar (<span>2018</span>) noted how baselines for what ","PeriodicalId":48049,"journal":{"name":"Information Systems Journal","volume":null,"pages":null},"PeriodicalIF":6.4,"publicationDate":"2023-04-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/isj.12437","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49628206","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Digital sustainable business models: Using digital technology to integrate ecological sustainability into the core of business models","authors":"Timo Phillip Böttcher,&nbsp;Sarah Empelmann,&nbsp;Jörg Weking,&nbsp;Andreas Hein,&nbsp;Helmut Krcmar","doi":"10.1111/isj.12436","DOIUrl":"10.1111/isj.12436","url":null,"abstract":"<p>When presented with the latest statistics on global warming, it becomes evident that ecological sustainability will be equally important as economic sustainability for companies. A new wave of start-ups shows that ecological sustainability can be integral to a business model (BM) without compromising economic success. Like start-ups that designed their BMs to be ecologically and economically sustainable, incumbents also need to undergo two fundamental transformations in parallel: digital and sustainable BM transformation. While each transformation alone is considered demanding, we examined 31 start-ups to develop a taxonomy of digital sustainable BMs to understand how companies can master these complementary challenges and provide guidelines on achieving ecological and economic sustainability by implementing digital BMs. We use this taxonomy to derive four distinct archetypes of how sustainability can be an integral part of the BM: <i>Sustainable Software Solutions</i>, <i>Sustainable Product-Service Systems</i>, <i>Sustainability Intelligence</i>, and <i>Digital Sustainable Platforms</i>. For each archetype, we reveal the role of digital technology in creating ecological BMs and how these BMs create sustainable value from an ecological, economic, and technological perspective. Therefore, we go beyond using digital technology to optimise production or logistics or enable remote work and implement sustainability as an integral part of the core logic of the organisation and its identity. For practice, our strategy guidelines contribute to creating a sustainable reality based on digital technology implemented in the BMs.</p>","PeriodicalId":48049,"journal":{"name":"Information Systems Journal","volume":null,"pages":null},"PeriodicalIF":6.4,"publicationDate":"2023-04-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/isj.12436","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47643846","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}