Information Systems Journal最新文献_第3页

Navigating Flexibility and Standardisation in Low-Code/No-Code Development 低代码/无代码开发中的灵活性和标准化导航

IF 6.3 2区管理学

Information Systems Journal Pub Date : 2025-06-17 DOI: 10.1111/isj.70001

Altus Viljoen, Benedikt Stelzl, Maoying Yang, John Nguyen, Andreas Hein, Edona Elshan, Helmut Krcmar

{"title":"Navigating Flexibility and Standardisation in Low-Code/No-Code Development","authors":"Altus Viljoen, Benedikt Stelzl, Maoying Yang, John Nguyen, Andreas Hein, Edona Elshan, Helmut Krcmar","doi":"10.1111/isj.70001","DOIUrl":"https://doi.org/10.1111/isj.70001","url":null,"abstract":"Low-code/no-code (LCNC) platforms, such as ServiceNow and Microsoft Power Platform, enable employees without formal IT training to build applications and automate workflows, thus driving agility and reducing dependence on traditional IT teams. However, LCNC platforms also pose a persistent challenge for organisations: while they offer flexibility and freedom by enabling decentralised development, they also require standardisation and control to manage risks that can be exacerbated by these platforms, such as shadow IT and technical debt. Striking the right balance is difficult—too much flexibility can compromise stability, while too much standardisation can stifle the autonomy and creativity that make LCNC platforms valuable in the first place. This study explores flexibility–standardisation tensions in LCNC development through an investigation of two multinational technology firms with differing LCNC maturity levels, both using ServiceNow. Drawing from 57 interviews, we identify three types of flexibility-standardisation tensions shaped by three key elements of LCNC development: the platform itself, the people using the platform and the organisational processes targeted for improvement. We derive six guidelines used to navigate flexibility–standardisation tensions and demonstrate how these are applied across different stages of LCNC maturity. Building on these insights, we provide concrete, context-sensitive recommendations to help organisations adapt the guidelines to their specific environments. We conclude with forward-looking reflections on how firms can dynamically make sense of these tensions as LCNC platforms and practices evolve. Overall, our findings show that effective LCNC governance requires a dynamic approach—one that balances flexibility and standardisation simultaneously rather than treating them as opposing choices.","PeriodicalId":48049,"journal":{"name":"Information Systems Journal","volume":"36 1","pages":"95-109"},"PeriodicalIF":6.3,"publicationDate":"2025-06-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/isj.70001","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145706288","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The Prosumption Flywheel: How Short-Video Platforms Reduce the Digital Production Divide 消费飞轮：短视频平台如何缩小数字生产鸿沟

IF 6.3 2区管理学

Information Systems Journal Pub Date : 2025-06-12 DOI: 10.1111/isj.12604

Ankita Singh, Agam Gupta, Stan Karanasios, Divya Sharma, Jang Bahadur Singh

{"title":"The Prosumption Flywheel: How Short-Video Platforms Reduce the Digital Production Divide","authors":"Ankita Singh, Agam Gupta, Stan Karanasios, Divya Sharma, Jang Bahadur Singh","doi":"10.1111/isj.12604","DOIUrl":"https://doi.org/10.1111/isj.12604","url":null,"abstract":"<div>\u0000 \u0000 Most studies on the digital divide have focused on access to digital technology and individual capability to use ICT, thus treating users primarily as consumers of information. In this study, we focus on content production and examine how information technology (IT) can reduce the digital production divide for digitally disadvantaged groups. Despite the literature suggesting that content production skills are more advanced than content consumption, short-video platforms have gained popularity worldwide, offering previously underrepresented communities in digital production an unprecedented medium for self-expression. Using an interpretive case study approach and adaptive structuration theory (AST) as a conceptual framework, we analyse data from platform managers and users of a short-video platform in India. We explore the change in users' practices toward content creation and highlight the role played by technology in more inclusive content production. We find that content consumption and production are interdependent and that various aspects of the IT artefact, such as technical objects, symbolic expressions, functional affordances and spirit, reduce different levels of the digital production divide. We contribute to the research on digital production divide by identifying three mechanisms that illustrate how the appropriation and sense-making of the IT artefacts reduce the skill gap and enable better outcomes for users by minimising the influence of their offline resources.\u0000 </div>","PeriodicalId":48049,"journal":{"name":"Information Systems Journal","volume":"36 1","pages":"52-94"},"PeriodicalIF":6.3,"publicationDate":"2025-06-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145706430","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The Human-GenAI Value Loop in Human-Centered Innovation: Beyond the Magical Narrative 以人为中心的创新中的人-基因价值循环：超越魔幻叙事

IF 6.3 2区管理学

Information Systems Journal Pub Date : 2025-05-28 DOI: 10.1111/isj.12602

Camille Grange, Théophile Demazure, Mickael Ringeval, Simon Bourdeau, Cédric Martineau

{"title":"The Human-GenAI Value Loop in Human-Centered Innovation: Beyond the Magical Narrative","authors":"Camille Grange, Théophile Demazure, Mickael Ringeval, Simon Bourdeau, Cédric Martineau","doi":"10.1111/isj.12602","DOIUrl":"https://doi.org/10.1111/isj.12602","url":null,"abstract":"Organisations across various industries are still exploring the potential of Generative Artificial Intelligence (GenAI) to automate a variety of knowledge work processes, including managing innovation. While innovation is often viewed as a product of individual creativity, it more commonly unfolds through a collaborative process where creativity intertwines with knowledge. However, the extent and effectiveness of GenAI in supporting this process remain open questions. Our study investigates this issue using a collaborative practice research approach focused on three GenAI-enabled innovation projects conducted within different organisations. We explored how, why, and when GenAI could effectively be integrated into design sprints—a highly structured, collaborative process enabling human-centred innovation. Our research identified challenges and opportunities in synchronising AI capabilities with human intelligence and creativity. To translate these insights into practical strategies, we propose four recommendations for organisations eager to leverage GenAI to both streamline and bring more value to their innovation processes: (1) establish a collaborative intelligence value loop with GenAI; (2) build trust in GenAI; (3) develop robust data collection and curation workflows; and (4) embrace a craftsman's discipline.","PeriodicalId":48049,"journal":{"name":"Information Systems Journal","volume":"36 1","pages":"29-51"},"PeriodicalIF":6.3,"publicationDate":"2025-05-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/isj.12602","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145706374","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The Dignity Lens: Advancing Human-Centred Protective and Proactive Algorithmic Responsibility 尊严镜头：推进以人为本的保护和主动算法责任

IF 6.3 2区管理学

Information Systems Journal Pub Date : 2025-05-27 DOI: 10.1111/isj.12601

Lorenn P. Ruster, Paola Oliva-Altamirano, Katherine A. Daniell

{"title":"The Dignity Lens: Advancing Human-Centred Protective and Proactive Algorithmic Responsibility","authors":"Lorenn P. Ruster, Paola Oliva-Altamirano, Katherine A. Daniell","doi":"10.1111/isj.12601","DOIUrl":"https://doi.org/10.1111/isj.12601","url":null,"abstract":"Practically exercising responsibility when developing algorithms is a non-trivial activity. The plethora of perspectives on responsible AI often leaves practitioners overwhelmed and confused about how to start and how to ensure efforts are embedded in ongoing practice, not just one-off activities. Further, leaders who are concerned about the role of human-centred values, like dignity, are often disappointed about a lack of guidance to practically make this prioritisation a reality in technology development. This paper presents a framework—the Dignity Lens—for reflecting on how technologies developed and/or implemented impact (human) relationships. The Dignity Lens is the outcome of multi-year design science research undertaken in three organisational contexts. In this article, we describe the journey of the Dignity Lens from inception to now and an in-depth application of the Dignity Lens in the most recent organisational context within which it was developed. We illustrate how this organisation has begun to embed the Dignity Lens into their everyday practices and the benefits of doing so. We argue that the Dignity Lens offers a unique way for practitioners to exercise protective and proactive responsibility and tangibly engage with concepts of dignity while building algorithms, offering space for constructive reflection, innovation and accountability in line with human-centred commitments.","PeriodicalId":48049,"journal":{"name":"Information Systems Journal","volume":"36 1","pages":"5-28"},"PeriodicalIF":6.3,"publicationDate":"2025-05-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/isj.12601","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145706603","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Materialising Design Fictions: Exploring Music Memorabilia in a Metaverse Environment 物质化设计小说：在虚拟环境中探索音乐纪念品

IF 6.3 2区管理学

Information Systems Journal Pub Date : 2025-05-25 DOI: 10.1111/isj.12600

M. Lycett, M. Cundle, L. Grasso, K. Meechao, A. Reppel

{"title":"Materialising Design Fictions: Exploring Music Memorabilia in a Metaverse Environment","authors":"M. Lycett, M. Cundle, L. Grasso, K. Meechao, A. Reppel","doi":"10.1111/isj.12600","DOIUrl":"https://doi.org/10.1111/isj.12600","url":null,"abstract":"This paper addresses the challenge posed by the high cost and extensive time commitment required for Metaverse platform development by proposing an innovative, process-centric methodology. Traditional approaches to creating such platforms are hindered by both limited expertise and significant resource investments, exposing substantial development risks. Here we use Design Fictions to construct a low-cost, low-effort Minimum Viable Product for archives, record labels, publishers, and private collections. In identifying our key learnings, our research advances a coherent four-stage process model comprising of conceptualisation, realisation, materialisation, and evaluation. The model delineates the critical activities required at each stage, offering practitioners a structured yet flexible framework that bridges the gap between initial concept development and full-scale system implementation. By prioritising Design Fictions as a means of early-stage prototyping, we encourage a more agile and responsive exploration of ‘provocations of the future’, thus minimising risks while refining the understanding of business and user needs alongside technological possibilities and constraints. In doing so, we expedite the identification of vital design insights and provide practical guidance for those striving to harness the potential of emerging Metaverse technologies within a sustainable and economically viable framework.","PeriodicalId":48049,"journal":{"name":"Information Systems Journal","volume":"35 6","pages":"1662-1678"},"PeriodicalIF":6.3,"publicationDate":"2025-05-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/isj.12600","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145272861","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Essential Validation Criteria for Rigorous Covariance-Based Structural Equation Modelling 基于协方差的结构方程模型的基本验证准则

IF 6.3 2区管理学

Information Systems Journal Pub Date : 2025-05-15 DOI: 10.1111/isj.12598

James E. Gaskin, Paul Benjamin Lowry, Warren Rosengren, P. Thomas Fife

{"title":"Essential Validation Criteria for Rigorous Covariance-Based Structural Equation Modelling","authors":"James E. Gaskin, Paul Benjamin Lowry, Warren Rosengren, P. Thomas Fife","doi":"10.1111/isj.12598","DOIUrl":"https://doi.org/10.1111/isj.12598","url":null,"abstract":"Covariance-based structural equation modelling (CB-SEM) is a robust analytical technique for validating complex measurements and theoretical models. Despite criticisms regarding overfitting, misspecification and sample size limitations, SEM remains invaluable for rigorous theoretical model testing when applied correctly. This Methods Article aims to streamline the extensive SEM criteria into essential considerations segmented across three critical stages: data preparation, measurement validation and structural modelling. This provides scholars with a comprehensive guide tailored to meet the stringent requirements of top-tier scientific journals. We outline data design considerations, progress through key SEM processes, and conclude with guidelines for testing specific hypotheses. We also illuminate relevant validation criteria for each stage, forming a foundational framework for rigorous SEM analysis. Neglecting any of these criteria can trigger irreversible analytical errors. We provide examples of how missing some criteria can drastically change results. We also demonstrate an ongoing issue with inadequate reporting of these criteria in IS journals, exacerbating these issues. Currently, SEM instruction is dispersed across numerous books and articles across different fields and decades, often with complex explanations. Our principal contribution is consolidating a comprehensive set of validation criteria into an articulated guide for scholars not yet proficient in SEM. However, this is not a step-by-step walkthrough for advanced SEM users. We advocate for a structured, transparent reporting system for these criteria, shifting the responsibility for methodological clarity onto the author and facilitating a more precise understanding for readers. Our recommendations aim to enhance the integrity of SEM applications in research by elevating reporting standards.","PeriodicalId":48049,"journal":{"name":"Information Systems Journal","volume":"35 6","pages":"1630-1661"},"PeriodicalIF":6.3,"publicationDate":"2025-05-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/isj.12598","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145272980","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

An AI-Assisted Framework for Improving Innovativeness in Small Businesses: A Human–AI Collaboration Perspective 提高小企业创新能力的人工智能辅助框架：人类与人工智能协作的视角

IF 6.3 2区管理学

Information Systems Journal Pub Date : 2025-05-14 DOI: 10.1111/isj.12597

Kristijan Mirkovski, Pete Williams, Libo Liu, Hao Liu, Marta Indulska

{"title":"An AI-Assisted Framework for Improving Innovativeness in Small Businesses: A Human–AI Collaboration Perspective","authors":"Kristijan Mirkovski, Pete Williams, Libo Liu, Hao Liu, Marta Indulska","doi":"10.1111/isj.12597","DOIUrl":"https://doi.org/10.1111/isj.12597","url":null,"abstract":"\u0000 Innovation is crucial for small businesses to remain competitive and adaptable in dynamic markets. Recent advancements in AI, particularly machine learning and natural language processing, offer promising tools for enhancing product innovation. However, small businesses often face significant challenges in adopting AI due to limited financial resources, data infrastructure, technical expertise, operational and cultural barriers. This paper presents a novel and holistic human–AI-assisted product innovation (HAIAPI) framework designed to address these challenges by integrating an advanced large language model approach across four key stages of the product innovation process: (1) AI-augmented problem articulation, (2) human expert problem selection, (3) AI-augmented solution generation and (4) human expert solution selection. Through an in-depth case study of an Australian e-retailer, this paper provides practical insights into how AI can enhance problem articulation and solution generation, while human expertise ensures relevant problem and solution selection. The detailed instructions on implementing this framework, including Generative Pre-Trained Transformers prompts, for small businesses are supported by a comprehensive resource toolkit and checklist detailing necessary financial, technical and human resources. Last, three key principles of human–AI collaboration are synthesised, offering further actionable strategies for small business managers/owners looking to effectively integrate AI into their product innovation processes.","PeriodicalId":48049,"journal":{"name":"Information Systems Journal","volume":"35 6","pages":"1603-1629"},"PeriodicalIF":6.3,"publicationDate":"2025-05-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/isj.12597","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145272639","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

In Pursuit of Agility: How to Transform Your Organisation's IT Project Selection Process 追求敏捷：如何改变组织的IT项目选择过程

IF 6.3 2区管理学

Information Systems Journal Pub Date : 2025-05-13 DOI: 10.1111/isj.12599

Adrian van Raay, Vanessa Cooper, Rohan Sharp, Sophia Duan, Martin Dick

{"title":"In Pursuit of Agility: How to Transform Your Organisation's IT Project Selection Process","authors":"Adrian van Raay, Vanessa Cooper, Rohan Sharp, Sophia Duan, Martin Dick","doi":"10.1111/isj.12599","DOIUrl":"https://doi.org/10.1111/isj.12599","url":null,"abstract":"To remain competitive, many organisations are undertaking agile transformations in pursuit of agility. Information technology (IT) plays a pivotal role in supporting organisational agility; thus, it is essential that organisations select the right IT projects in a timely manner to deliver. In practice, though, organisations have struggled with effective decision-making in the IT planning process, especially in competitive environments where there is a need for agile decisions. To guide organisations on how they can transform their IT project selection (ITPS) process to become more agile, we examine two large and well-established Australian organisations and their digital-only subsidiaries launched as agile organisations in start-up style. We explain how the parent companies conduct ITPS and contrast this with the digital-only subsidiaries, highlighting the strengths and challenges each approach presents for agility. We provide an ITPS agility framework that identifies five dimensions that can enable or inhibit agility. These are: ITPS funding approach, number of ITPS decision-makers, granularity of ITPS work-packages, frequency of ITPS process and duration of ITPS process. Our findings indicate that the traditional approach that the parent organisations have taken with these ITPS dimensions has inhibited agility, whereas the ITPS dimensions have been configured to enable agility in their digital-only subsidiaries. We recommend that those responsible for agile transformations of ITPS within their organisations fund teams instead of projects, delegate ITPS decision-making authority, make faster and more frequent ITPS decisions about work-packages that are smaller in scope, and use agility in the right places, as ITPS does not always need to be agile.","PeriodicalId":48049,"journal":{"name":"Information Systems Journal","volume":"35 6","pages":"1582-1602"},"PeriodicalIF":6.3,"publicationDate":"2025-05-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/isj.12599","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145272969","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Accelerating Digital Service Innovation in a Post-COVID Era: Key Recommendations for Healthcare Managers 在后covid时代加速数字服务创新：对医疗保健管理人员的关键建议

IF 6.3 2区管理学

Information Systems Journal Pub Date : 2025-05-07 DOI: 10.1111/isj.12596

Kirsti Askedal, Geir Inge Hausvik, Arve Vesterfjell

{"title":"Accelerating Digital Service Innovation in a Post-COVID Era: Key Recommendations for Healthcare Managers","authors":"Kirsti Askedal, Geir Inge Hausvik, Arve Vesterfjell","doi":"10.1111/isj.12596","DOIUrl":"https://doi.org/10.1111/isj.12596","url":null,"abstract":"<div>\u0000 \u0000 Healthcare organisations stand at a critical juncture, facing pressing challenges such as constrained budgets, growing demands, workforce shortages and heightened public expectations. Now, more than ever, there is a dire need for innovative solutions. Digital service innovation holds immense promise, offering the potential to improve health outcomes, reduce costs, enhance service quality and elevate patient experiences. However, the adoption of these innovations has been slow. The COVID-19 pandemic served as a catalyst, dramatically accelerating the implementation of digital innovations in healthcare organisations. This rapid transformation was a necessary response to unprecedented conditions. However, there are concerns that the momentum gained during the pandemic is waning, with innovation rates slipping back to pre-pandemic levels. This paper argues that we must harness the lessons learned from the pandemic to sustain and increase the pace of innovation, addressing healthcare organisations' urgent challenges. It aims to provide practical insights for healthcare managers at various organisational levels, drawing from a compelling case study of digital service innovation during the COVID-19 pandemic at a Norwegian hospital. Here, practitioners will find six actionable recommendations designed to inspire and empower them to drive innovation in a post-pandemic era. By embracing these insights, healthcare managers can lead their organisations toward a more resilient, efficient and patient-centric future. Now is the time to build on the strides made during the pandemic and transform the healthcare landscape for the better.\u0000 </div>","PeriodicalId":48049,"journal":{"name":"Information Systems Journal","volume":"35 6","pages":"1565-1581"},"PeriodicalIF":6.3,"publicationDate":"2025-05-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145271976","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Unpacking the Regulatory Ambiguity Mechanism: Implications for Industry-Level Digital Transformation 解读监管模糊机制：对行业数字化转型的启示

IF 6.3 2区管理学

Information Systems Journal Pub Date : 2025-04-15 DOI: 10.1111/isj.12595

Karin Väyrynen, Arto Lanamäki, Sari Laari-Salmela, Netta Iivari, Marianne Kinnula

{"title":"Unpacking the Regulatory Ambiguity Mechanism: Implications for Industry-Level Digital Transformation","authors":"Karin Väyrynen, Arto Lanamäki, Sari Laari-Salmela, Netta Iivari, Marianne Kinnula","doi":"10.1111/isj.12595","DOIUrl":"https://doi.org/10.1111/isj.12595","url":null,"abstract":"The relationship between digital transformation and regulation is complex and bidirectional: regulation both drives and responds to changes in the technology landscape. Moreover, regulatory efforts to shape industry-level digital transformation often produce unwanted outcomes. Existing theories are insufficient for examining this complex relationship between regulation and digital transformation. Our case study of the Finnish taxi industry illustrates these complexities. The industry underwent a legal reform intended to legalise Uber-type solutions while restricting certain other solutions. By drawing on the notion of regulatory ambiguity and mechanism-based explanation, we show how ambiguity arises from the imprecise regulation in connection with conflicting regulation and technological uncertainties. We model the regulatory ambiguity mechanism consisting of the interconnected elements that, by affecting each other and working together, drive unintended changes in the technology landscape. We theorise regulatory ambiguity as a condition that emerges when regulations are imprecise, inconsistent, or evolving. This ambiguity shapes the technology landscape and related industry-specific practices, impacting digital transformation. Our research contributes to the literature on digital transformation and on the regulation of technology. We identify and analyse the regulatory ambiguity mechanism, providing information systems (IS) researchers with a novel framework to examine the role of regulation in digital transformation. We also conceptualise regulatory impact as a lens for future IS research.","PeriodicalId":48049,"journal":{"name":"Information Systems Journal","volume":"35 6","pages":"1528-1564"},"PeriodicalIF":6.3,"publicationDate":"2025-04-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/isj.12595","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145272668","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0