Information Systems Journal最新文献

{"title":"Chatbot interactions: How consumption values and disruptive situations influence customers' willingness to interact","authors":"Marco Meier,&nbsp;Christian Maier,&nbsp;Jason B. Thatcher,&nbsp;Tim Weitzel","doi":"10.1111/isj.12507","DOIUrl":"10.1111/isj.12507","url":null,"abstract":"<p>Chatbots offer customers access to personalised services and reduce costs for organisations. While some customers initially resisted interacting with chatbots, the COVID-19 outbreak caused them to reconsider. Motivated by this observation, we explore how disruptive situations, such as the COVID-19 outbreak, stimulate customers' willingness to interact with chatbots. Drawing on the theory of consumption values, we employed interviews to identify emotional, epistemic, functional, and social values that potentially shape willingness to interact with chatbots. Findings point to six values and suggest that disruptive situations stimulate how the values influence WTI with chatbots. Following theoretical insights that values collectively contribute to behaviour, we set up a scenario-based study and employed a fuzzy set qualitative comparative analysis. We show that customers who experience all values are willing to interact with chatbots, and those who experience none are not, irrespective of disruptive situations. We show that disruptive situations stimulate the willingness to interact with chatbots among customers with configurations of values that would otherwise not have been sufficient. We complement the picture of relevant values for technology interaction by highlighting the epistemic value of curiosity as an important driver of willingness to interact with chatbots. In doing so, we offer a configurational perspective that explains how disruptive situations stimulate technology interaction.</p>","PeriodicalId":48049,"journal":{"name":"Information Systems Journal","volume":"34 5","pages":"1579-1625"},"PeriodicalIF":6.5,"publicationDate":"2024-01-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/isj.12507","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140483428","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Bridging the gap between work- and nonwork-related knowledge contributions on enterprise social media: The role of the employee–employer relationship","authors":"Nabila Boukef,&nbsp;Mohamed Hédi Charki,&nbsp;Mustapha Cheikh-Ammar","doi":"10.1111/isj.12500","DOIUrl":"10.1111/isj.12500","url":null,"abstract":"<p>Knowledge is an invaluable resource and a key to organisational success. To leverage this resource adequately, organisations must encourage their employees to share what they know with their peers. Enterprise social media (ESM) has emerged as an ideal venue for achieving this goal, and numerous studies have examined the drivers of work-related knowledge contributions on these platforms. The present study contributes to this body of research by examining a prevalent yet underexplored form of knowledge sharing that often occurs on ESM: nonwork-related knowledge contributions. We argue that contrary to a commonly held belief, this presumably hedonic employee behaviour can benefit organisations through its spillover effect on the work domain. In other words, we argue that nonwork-related knowledge contributions on ESM can foster work-related ones. Building on social exchange theory and on the associative–propositional evaluation model in social psychology, we also show that the employee–employer (EE) relationship—conceptualised in terms of perceived organisational support and perceived employee psychological safety—moderates the relationship between the two forms of knowledge contributions. The analysis of field data collected from 269 employees of a French e-commerce company confirmed that nonwork-related knowledge contributions are positively associated with work-related ones and that this positive association is moderated by the EE relationship. We discuss the theoretical contributions of our results and explain key managerial implications for organisations hoping to reap the benefits of ESM in a sustainable way.</p>","PeriodicalId":48049,"journal":{"name":"Information Systems Journal","volume":"34 5","pages":"1538-1578"},"PeriodicalIF":6.5,"publicationDate":"2024-01-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/isj.12500","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139596529","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Article production changes at the ISJ and their consequences","authors":"Robert M. Davison","doi":"10.1111/isj.12505","DOIUrl":"10.1111/isj.12505","url":null,"abstract":"&lt;p&gt;In late 2023, Wiley, the publisher of the ISJ, informed the editor in chief that from volume 34 no. 3 (May 2024) onwards, changes would be introduced to the way accepted papers are assigned to an issue. Prior to May 2024, the editor in chief selected articles to be included in an issue and communicated this information to a production editor, who then compiled the issue and published it. The editor would also write up an editorial introduction to that issue, with a commentary on a topic relevant to the IS community and an introduction to the articles published in that issue. Although it was common practice for the articles that had been accepted longer ago (and that had therefore been in Early View for a longer time) to be published first, articles accepted for special issues were generally held back until all articles for that special issue had been accepted. The time lag between the acceptance of the first article accepted for a special issue and the last article for the same special issue could be quite considerable, in the order of 12–24 months. Such held back articles would still be visible in Early View, with their own DOI, which meant that they could be cited accurately.&lt;/p&gt;&lt;p&gt;Starting from May 2024, a new arrangement is in place. First, control over which articles are included in which issue is transferred from the editor in chief to the production editor. The production editor will still select the articles that have been in Early View longest, but will not hold back articles accepted for special issues. Instead, these special issue articles will appear in regular issues, mixed in with other regular articles. Since, at the time of writing, there is a considerable backlog of special issue articles in Early View, I expect that the first couple of issues to appear following this change will consist entirely of special issue articles, but from multiple special issues. In order to preserve the integrity of the special issue, a new feature called a virtual issue will be created. Virtual issues, which will be accessible via the standard menu on the journal's home page, will then capture all the articles accepted for the special issue. Virtual issues will also have an editorial introduction, created by the guest editors of the special issue. This editorial introduction will have its own DOI and so will be citable in its own right. Indeed, it will also be possible to curate accepted articles that were not published as part of a special issue into a new virtual issue on the basis of their collective contribution to a particular part of the discourse in IS research. This may bring together articles published many years apart.&lt;/p&gt;&lt;p&gt;Given the above changes to the management of issue production, the institution of writing an editorial to introduce the articles published in each regular issue will cease and the nature of an editorial at the ISJ will also change. Although we will no longer use editorials to introduce the articles published in an iss","PeriodicalId":48049,"journal":{"name":"Information Systems Journal","volume":"34 3","pages":"585"},"PeriodicalIF":6.4,"publicationDate":"2024-01-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/isj.12505","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139603007","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The ethics of using generative AI for qualitative data analysis","authors":"Robert M. Davison,&nbsp;Hameed Chughtai,&nbsp;Petter Nielsen,&nbsp;Marco Marabelli,&nbsp;Federico Iannacci,&nbsp;Marjolein van Offenbeek,&nbsp;Monideepa Tarafdar,&nbsp;Manuel Trenz,&nbsp;Angsana A. Techatassanasoontorn,&nbsp;Antonio Díaz Andrade,&nbsp;Niki Panteli","doi":"10.1111/isj.12504","DOIUrl":"10.1111/isj.12504","url":null,"abstract":"&lt;p&gt;It is important to note that the text of this editorial is entirely written by humans without any Generative Artificial Intelligence (GAI) contribution or assistance. The Editor of the ISJ (Robert M. Davison) was contacted by one of the ISJ's Associate Editors (AE) (Marjolein van Offenbeek) who explained that the qualitative data analysis software ATLAS.ti was offering a free-of-charge analysis of research data if the researcher shared the same data with ATLAS.ti for training purposes for their GAI1 analysis tool. Marjolein believed that this spawned an ethical dilemma. Robert forwarded Marjolein's email to the ISJ's Senior Editors (SEs) and Associate Editors (AEs) and invited their comments. Nine of the SEs and AEs replied with feedback. We (the 11 contributing authors) then engaged in a couple of rounds of brainstorming before amalgamating the text in a shared document. This was initially created by Hameed Chughtai, but then commented on and edited by all the members of the team. The final version constitutes the shared opinion of the 11 members of the team, after several rounds of discussion. It is important to emphasise that the 11 authors have contrasting views about whether GAI should be used in qualitative data analysis, but we have reached broad agreement about the ethical issues associated with this use of GAI. Although many other topics related to the use of GAI in research could be discussed, for example, how GAI could be effectively used for qualitative analysis, we believe that ethical concerns overarch many of these other topics. Thus, in this editorial we exclusively focus on the ethics associated with using GAI for qualitative data analysis.&lt;/p&gt;&lt;p&gt;The emergence and ready availability of GAI has profound implications for research. This powerful technology, capable of generating human-like text, has the potential to create many opportunities for researchers in all disciplines. However, the technology brings ethical challenges and risks. We unearth and comment on many facets of qualitative data-related ethics. Our goal is to engage with and inform the many stakeholders of the ISJ, including other editors, (prospective) authors, reviewers and readers.&lt;/p&gt;&lt;p&gt;We intend that this discussion serves as a starting point for a broader conversation on how we can responsibly navigate the evolving landscape of GAI in research. It is important to point out that we are not advocating for or against the use of GAI in research, nor are we attempting to find ways to make it easier (or harder) for researchers to incorporate GAI in their research designs and practices. Our focus relates to the ethical issues associated with GAI use in analysing qualitative data that scholars, in the conduct of their academic research, may encounter and should consider.&lt;/p&gt;&lt;p&gt;One of the allures of GAI lies in its capability to discover patterns to produce new codes in a data corpus faster and more comprehensively than humans, by drawing from its trained data. This c","PeriodicalId":48049,"journal":{"name":"Information Systems Journal","volume":"34 5","pages":"1433-1439"},"PeriodicalIF":6.5,"publicationDate":"2024-01-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/isj.12504","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139610256","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The global politics of artificial intelligence By Maurizio Tinnirello, Boca Raton London, New York: CRC Press Tylor & Francis Group. 2022. ISBN: 978-0-429-44667-2 (hbk), ISBN: 978-1-138-31457-3 (pbk), ISBN: 978-0-429-44672-6 (ebk)","authors":"Irfan Walhidayah,&nbsp;Ahmad Rizaldi","doi":"10.1111/isj.12506","DOIUrl":"10.1111/isj.12506","url":null,"abstract":"","PeriodicalId":48049,"journal":{"name":"Information Systems Journal","volume":"34 5","pages":"1536-1537"},"PeriodicalIF":6.5,"publicationDate":"2024-01-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139612594","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Digital nomadism as a new part of the visitor economy: The case of the “digital nomad capital” Chiang Mai, Thailand","authors":"Angtyasti Jiwasiddi,&nbsp;Daniel Schlagwein,&nbsp;Michael Cahalane,&nbsp;Dubravka Cecez-Kecmanovic,&nbsp;Carmen Leong,&nbsp;Peter Ractham","doi":"10.1111/isj.12496","DOIUrl":"10.1111/isj.12496","url":null,"abstract":"<p>Digital nomadism allows individuals to travel worldwide while using various forms of information technology (IT) to work digitally. Places like Chiang Mai, Thailand, and Canggu, Bali/Indonesia, have gained popularity among digital nomads in the past decade. In contributing to the economies of local communities, these nomads, with their unique characteristics, are an interesting, new visitor type. Governments worldwide are starting to recognise the potential of digital nomadism to improve local visitor economies. However, the impacts of digital nomadism on local communities, their culture and economies, are not without challenges and require further understanding. Almost all existing studies on digital nomadism focus on the nomads themselves, while, in this study, we take the perspective of the locals visited by digital nomads. Using the case study of Chiang Mai, the “digital nomad capital”, we answer the following research questions: What are the impacts of digital nomadism on local communities? How do digital nomads compare to other visitor types within the visitor economy of a local community? Our findings reveal diverse socio-cultural, economic and technological impacts and how locals in Chiang Mai evaluate digital nomads differently compared to other types of visitors. This research, grounded in an in-depth case study, contributes to a better understanding of digital nomadism by offering new knowledge about its ambivalent impacts on local communities. We also discuss contributions to the wider literature and implications for policy.</p>","PeriodicalId":48049,"journal":{"name":"Information Systems Journal","volume":"34 5","pages":"1493-1535"},"PeriodicalIF":6.5,"publicationDate":"2024-01-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/isj.12496","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139615885","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Empowering organisational commitment through digital transformation capabilities: The role of digital leadership and a continuous learning environment","authors":"Jessica Braojos,&nbsp;Pauline Weritz,&nbsp;Jorge Matute","doi":"10.1111/isj.12501","DOIUrl":"10.1111/isj.12501","url":null,"abstract":"<p>Although research has shown that leveraging technologies and creating a new organisational identity are critical to staying competitive in a digital business environment, these assumptions have focused mainly on operational performance and exclude the impact on the workplace and employees. The challenge of attracting employees in the context of digital transformation is leading organisations to explore drivers of commitment. Further research is needed into the key factors that bind employees to an organisation. This study seeks to advance knowledge on this individual frontier by proposing a model in which digital leadership and a continuous learning environment mediate the impact of digital transformation capabilities on organisational commitment. Testing our model through an empirical study from Spain shows an effect of both mediators. The paper thus contributes to the IS literature by identifying two mediators and their role in achieving organisational commitment. These results also suggest a new way to approach research in digital transformation by opening a new frontier on the individual level and charting a path for future study. Moreover, the results have great practical value, generating implications for organisations and new avenues of future research to explore the boundary conditions of the individual frontier.</p>","PeriodicalId":48049,"journal":{"name":"Information Systems Journal","volume":"34 5","pages":"1466-1492"},"PeriodicalIF":6.5,"publicationDate":"2024-01-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/isj.12501","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139618739","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Organising and managing digital platform renewal: The role of framing and overflowing","authors":"Rune Thorbjørn Clausen,&nbsp;Jeppe Agger Nielsen,&nbsp;Lars Mathiassen","doi":"10.1111/isj.12502","DOIUrl":"10.1111/isj.12502","url":null,"abstract":"<p>Renewing digital platforms is increasingly vital to ensure organisational performance and competitiveness. Managing such renewal is challenging, however, because it requires organisations to remove their exiting digital platform while at the same time building on the practises that depend on it in order to implement a new platform. Unfortunately, the literature offers little guidance on how to launch and manage this inherently complex process. Against this backdrop, we conducted a three-year case study of how a local government organisation organised and managed the renewal of its digital platform, which 4000 health professionals in eldercare use on a daily basis. We use two concepts—framing and overflowing—to reflect the complexity of the process and to describe how it unfolded. Initially, managers used persuasive language to carefully frame a vision of the change and prepare platform users for the renewal process. Despite these framing efforts, however, unexpected events led to overflow situations in which events rendered the framing untenable and threatened successful renewal. This, in turn, led to a decision to postpone the new platform's go-live date. While the postponement did defuse the situation, new overflows emerged, and management was forced to initiate further framing activities to move the platform renewal forward. Based on our insights into these events and extant literature, we present a conceptual model of framing and overflowing in organising and managing digital platform renewal that unpacks how framing–overflowing dynamics play out over time in response to the complexity of the process.</p>","PeriodicalId":48049,"journal":{"name":"Information Systems Journal","volume":"34 5","pages":"1440-1465"},"PeriodicalIF":6.5,"publicationDate":"2024-01-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/isj.12502","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139529461","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Perceived algorithmic fairness: An empirical study of transparency and anthropomorphism in algorithmic recruiting","authors":"Jessica Ochmann,&nbsp;Leonard Michels,&nbsp;Verena Tiefenbeck,&nbsp;Christian Maier,&nbsp;Sven Laumer","doi":"10.1111/isj.12482","DOIUrl":"10.1111/isj.12482","url":null,"abstract":"<p>Despite constant efforts of organisations to ensure a fair and transparent personnel selection process, hiring is still characterised by systematic inequality. The potential of algorithms to produce fair and objective decision outcomes has attracted the attention of academic scholars and practitioners as a conceivable alternative to human decision-making. However, applicants do not necessarily consider an objective algorithm as fairer than a human decision maker. This study examines the conditions under which applicants perceive algorithms as fair and establishes a theoretical foundation of algorithmic fairness perceptions. We further propose and investigate transparency and anthropomorphism interventions as strategies to actively shape these fairness perceptions. In an online application scenario with eight experimental groups (<i>N</i> = 801), we analyse determinants for algorithmic fairness perceptions and the impact of the proposed interventions. Embedded in a stimulus-organism-response framework and drawing from organisational justice theory, our study reveals four justice dimensions (procedural, distributive, interpersonal, informational justice) that determine algorithmic fairness perceptions. The results further show that transparency and anthropomorphism interventions mainly affect dimensions of interpersonal and informational justice, highlighting the importance of algorithmic fairness perceptions as critical determinants for individual choices.</p>","PeriodicalId":48049,"journal":{"name":"Information Systems Journal","volume":"34 2","pages":"384-414"},"PeriodicalIF":6.4,"publicationDate":"2024-01-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/isj.12482","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139621942","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Information systems-enabled sustainability transformation: A study of an energy self-sufficient village in Germany","authors":"Linna Xu,&nbsp;Wenyu (Derek) Du,&nbsp;Shan L. Pan,&nbsp;Hendrik Send,&nbsp;Matti Grosse","doi":"10.1111/isj.12489","DOIUrl":"10.1111/isj.12489","url":null,"abstract":"<p>Information systems (IS) play an important role in helping organisations attain environmental sustainability targets, and how to use IS for sustainability transformation is attracting research attention. However, extant studies have mainly focused on such transformation of business enterprises, overlooking it of communities. Our study intends to fill this gap by conducting an in-depth case study at Feldheim, a small village in Germany that has successfully built a renewable energy system using IS and achieved energy self-sufficiency. Guided by the belief-action-outcome (BAO) framework, our study unveiled a process model of antecedents, belief and action formation, and outcomes specific to community-based sustainability transformation. The model also reveals three roles that IS assume in such transformation: participation objects, connectivity enablement, and fluctuation mitigation. Our study contributes to the literature on IS-enabled sustainability transformation by extending it from the business enterprise context to the community context. It also provides communities with guidelines for conducting IS-enabled sustainability transformation.</p>","PeriodicalId":48049,"journal":{"name":"Information Systems Journal","volume":"34 4","pages":"1402-1424"},"PeriodicalIF":6.4,"publicationDate":"2024-01-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139626801","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}