Information Systems Journal最新文献

{"title":"Governance Processes and Technologies for Cyber Resilience in the Financial Sector: The Italian Scenario","authors":"Federico Rajola,&nbsp;Paolo Gatelli,&nbsp;Valentina Iacopino","doi":"10.1111/isj.70023","DOIUrl":"https://doi.org/10.1111/isj.70023","url":null,"abstract":"<div>\u0000 \u0000 <p>As prominent targets of cyber-attacks, financial institutions are progressively adopting advanced security practices to prevent and defend against threats while remaining functional. In doing so, they recognise that defensive measures alone are not sufficient. Instead, a holistic approach to cybersecurity is essential to ensure business and operational continuity. A comprehensive approach integrating people, technology and processes helps mitigate financial losses and reputational risks. In addition, legal frameworks and regulators play a pivotal role in managing cyber threats, promoting information sharing and enhancing a new model of collective defence. This study explores cyber resilience practices in the Italian financial sector, analysing people, technology and processes, based on qualitative interviews and consultations with cybersecurity experts from the Italian Cyber Security Research Hub. Findings reveal a shift from purely preventive measures to proactive response and recovery strategies, emphasising communication, board engagement and third-party risk management. The study offers practical insights for enhancing resilience beyond regulatory requirements. Policy recommendations propose a governance-driven framework that integrates compliance with adaptive and effective security practices.</p>\u0000 </div>","PeriodicalId":48049,"journal":{"name":"Information Systems Journal","volume":"36 4","pages":"582-596"},"PeriodicalIF":6.3,"publicationDate":"2026-06-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148215078","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Building a Digital Health Innovation Ecosystem: Tech-Push, Demand-Pull, and Government Policy","authors":"Denis Dennehy,&nbsp;Thomas James,&nbsp;Daniel Rees,&nbsp;Roderick Thomas,&nbsp;M. N. Ravishankar","doi":"10.1111/isj.70024","DOIUrl":"https://doi.org/10.1111/isj.70024","url":null,"abstract":"<p>Health and social care are at a pivotal point, encountering complex and multifaceted systemic and workforce-related challenges. Governments have identified the need to redefine health and social care services to address the evolving needs of both patients and service providers. Yet, there is a struggle to balance the interrelatedness of the social and technical aspects of sector-wide change initiatives, and little is known about the dynamics of the technology-push and demand-pull nexus when scaling effective healthcare initiatives beyond the incremental pilot phase, to national levels. This paper addresses this knowledge deficit by drawing on insights gained through the formation and launch of the Health and Social Care Innovation Wales ecosystem. It introduces an innovation impact matrix to support public policy advisors and innovation strategists in understanding how interactions between economic value and healthcare value can impact the ecosystem. The paper provides policy makers, innovation leads, and health and social care managers with a set of recommendations to mitigate the strategic and operational challenges of orchestrating and scaling a digital health innovation ecosystem.</p>","PeriodicalId":48049,"journal":{"name":"Information Systems Journal","volume":"36 4","pages":"500-515"},"PeriodicalIF":6.3,"publicationDate":"2026-06-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/isj.70024","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148215158","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Coalition Formation for Sustainable Blockchain Governance: Insights From the Hedera Case","authors":"Christophe Viguerie,&nbsp;Horst Treiblmaier","doi":"10.1111/isj.70021","DOIUrl":"https://doi.org/10.1111/isj.70021","url":null,"abstract":"<p>Sustainable governance is essential for blockchain networks to achieve widespread adoption and deliver long-term business value. Prior blockchain initiatives indicate that inadequate governance structures often lead to limited adoption or eventual project failure, underscoring the importance of decentralised governance for building resilient blockchain networks. In this paper, we investigate this topic through a detailed analysis of Hedera's first 10 years—from the initial concept to a maturing coalition-based governance structure—illustrating how a thoughtful coalition formation can guide effective governance development over time. We also critically examine Hedera's limitations to derive further practical insights. Building on this empirical foundation, we contribute to the governance discourse by defining blockchain coalition formation as a dynamic, multi-phase strategic process for aligning interests, distributing authority, and achieving operational coherence within blockchain networks. We introduce the Virtuous Cycle for Sustainable Blockchain Coalitions to illustrate how effective coalition-based governance reinforces stakeholder trust, drives platform adoption, and sustains long-term collaboration. Finally, we provide specific recommendations that offer practitioners actionable guidance for achieving decentralised governance and sustaining lasting ecosystem value.</p>","PeriodicalId":48049,"journal":{"name":"Information Systems Journal","volume":"36 4","pages":"485-499"},"PeriodicalIF":6.3,"publicationDate":"2026-06-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/isj.70021","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148215081","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"ICTs and Rural E-Governance: From Digital Design to Public Policy","authors":"Ning Su,&nbsp;Fu Jia,&nbsp;Jeff,&nbsp;Shan L. Pan,&nbsp;Carol Hsu","doi":"10.1111/isj.70012","DOIUrl":"https://doi.org/10.1111/isj.70012","url":null,"abstract":"&lt;p&gt;Over the past three decades, information and communication technologies (ICTs) have significantly shaped the emergence and evolution of public organisations and public policies worldwide. The rapid advancement of ICTs has contributed to e-governance, which broadly comprises the use of ICTs for government administration, public services, stakeholder engagement and other activities. According to the United Nations' E-Government Survey in 2024, diverse regions around the world have been increasingly leveraging ICTs to enhance government services, whereas ‘[t]he rapid digitalization of services, the shift towards remote work, the integration of artificial intelligence (AI), the emphasis on digital identity and data management, and the increased use of data and emerging technologies for policymaking are key global megatrends’ (United Nations &lt;span&gt;2024&lt;/span&gt;, xxi).&lt;/p&gt;&lt;p&gt;Despite the adoption of ICTs in the public sector and advancement in e-governance, rural communities remain underserved in today's digital age (United Nations &lt;span&gt;2024&lt;/span&gt;) and to some extent understudied in the e-governance literature. Today, over 40% of the world's population lives in rural areas (United Nations &lt;span&gt;2018&lt;/span&gt;; World Bank &lt;span&gt;2024&lt;/span&gt;), including regions with limited resources and insufficient infrastructure, potentially posing significant challenges for public service and socioeconomic development. ICTs present unique value propositions and promises, as well as risks and challenges. The opportunities are especially salient in areas such as the expansion of rural communities' access to digital infrastructure, innovation in agriculture and enhancement of food security, deployment of healthcare applications and services, contribution to gender equality, reduction of inequality including the digital divide, promotion of education and employment, sustainable development and protection of endangered animals (ITU &lt;span&gt;2021&lt;/span&gt;).&lt;/p&gt;&lt;p&gt;Reflecting the multifaceted and complex nature of e-governance, research from multiple fields, including public policy, rural studies, development sociology, development economics and information systems (IS), has explored related topics (e.g., Banerjee et al. &lt;span&gt;2020&lt;/span&gt;; Dawes &lt;span&gt;2008&lt;/span&gt;; Salemink et al. &lt;span&gt;2017&lt;/span&gt;; Slavova and Metiu &lt;span&gt;2022&lt;/span&gt;; Xiao et al. &lt;span&gt;2013&lt;/span&gt;). Among these fields, IS, with its focus on technology, is potentially uniquely positioned to generate nuanced and valuable insights into the role of ICTs in enabling and improving public services. The findings from the IS literature have demonstrated and detailed how different forms of ICTs, from established technologies, such as mainframes, desktops, the Internet and cellular services, to emerging technologies, such as cloud, mobile applications, Internet of Things, blockchain, metaverse and AI, have increasingly been operating as an occasion for interaction among governments, public-sector organisations, individuals, f","PeriodicalId":48049,"journal":{"name":"Information Systems Journal","volume":"36 3","pages":"350-363"},"PeriodicalIF":6.3,"publicationDate":"2026-04-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/isj.70012","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"147696394","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Digital Identity Wallets: A Guide to the EU’s New Identity Model","authors":"Andre Kudra,&nbsp;Alexander Rieger,&nbsp;Johannes Sedlmeir,&nbsp;Tamara Roth,&nbsp;Gilbert Fridgen,&nbsp;Amber Young","doi":"10.1111/isj.70009","DOIUrl":"https://doi.org/10.1111/isj.70009","url":null,"abstract":"<p>By 2026, the European Union will introduce digital identity wallets to its citizens, residents, and organisations. These wallets will have far-reaching implications for how public and private sector organisations interact with their users—some evident, others less. In this paper, we synthesise several years of pioneering experience with the wallet-based model to understand its opportunities and challenges. We discuss how the model can not only streamline organisational identity and access management but also generate broader value for organisational processes. We then unpack the challenges that come with its implementation and navigating the emerging wallet ecosystem. We conclude with a step-by-step guide for successfully implementing the wallet-based model.</p>","PeriodicalId":48049,"journal":{"name":"Information Systems Journal","volume":"36 3","pages":"340-349"},"PeriodicalIF":6.3,"publicationDate":"2026-04-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/isj.70009","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"147696370","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"How Rural Information Systems Initiatives for Institutional Change Can Aggravate Inequalities: An Affordance-Based Institutional Logics Perspective","authors":"Pragyan Thapa,&nbsp;Devinder Thapa,&nbsp;Øystein Sæbø","doi":"10.1111/isj.70018","DOIUrl":"https://doi.org/10.1111/isj.70018","url":null,"abstract":"<div>\u0000 \u0000 <p>Rural information systems initiatives (RISIs) are ICT-based projects intended to drive institutional change and reduce inequalities in rural communities. However, the extant information systems literature shows that many such initiatives paradoxically aggravate inequalities in other domains, but the literature provides little theoretical explanation of the mechanisms involved. This study addresses this gap from an affordance-based institutional logics perspective. Specifically, it conceptualizes a RISI as an institution that embodies a dominant institutional logic, which shapes how technology affordances are perceived and enacted. This lens is applied to an interpretive case study of an e-governance initiative implemented in village municipalities (i.e., village councils) in Nepal aimed at reducing knowledge inequalities in the municipalities. The initiative introduced a self-assessment logic for evaluating local development work, which amplified existing knowledge and power inequalities over time. The case study surfaced two mechanisms through which RISIs may aggravate inequalities: (1) by impeding logic hybridization and (2) by activating discriminatory logics. These findings contribute to the theoretical understanding of RISIs and provide critical insights into the design and governance of ICT-based initiatives in rural contexts.</p>\u0000 </div>","PeriodicalId":48049,"journal":{"name":"Information Systems Journal","volume":"36 3","pages":"457-483"},"PeriodicalIF":6.3,"publicationDate":"2026-04-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"147696245","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The Culture Clash of AI Adoption in Lean Quality Management. Resolving the Tensions at Siemens Electronics Works Amberg","authors":"Benjamin van Giffen,&nbsp;Gunter Beitinger,&nbsp;Helmuth Ludwig,&nbsp;Bill Schiano,&nbsp;Konstantin Schmidt,&nbsp;Jan vom Brocke","doi":"10.1111/isj.70006","DOIUrl":"https://doi.org/10.1111/isj.70006","url":null,"abstract":"<p>Artificial intelligence (AI) brings great potential for manufacturers, but clashes with the established culture due to the unexplainable and opaque nature of the solutions it provides. Having little experience in AI and machine learning (ML), most manufacturing leaders experience barriers implementing AI. This is especially true in lean environments, since these are often nearly perfected and hence intolerant of failure. Cultural barriers to adoption abound, even if the quality of the AI is assured. Deeply grounded in the case of Siemens' Digital Industries division, this 5-year practitioner research investigates AI adoption in lean quality management. Collaborating with key executives involved in the case and fellow researchers, we investigate the challenges and solutions of AI adoption in lean quality management. We identify three distinct paradoxes: (1) Human-driven versus AI-driven analysis, decisions and actions, (2) transparency versus opacity and (3) specification-driven versus discovery-driven processes to achieve quality. Rooted in Siemens' experience, we derive four strategies for overcoming these paradoxes. Our findings have important implications for practice, as we present clear and realistic steps and guidance for effective AI integration into lean quality management environments. Our results contribute to the discourse on AI adoption, pointing to the importance of recognising potential cultural clashes as well as strategies for overcoming these which go beyond the technology itself.</p>","PeriodicalId":48049,"journal":{"name":"Information Systems Journal","volume":"36 3","pages":"315-339"},"PeriodicalIF":6.3,"publicationDate":"2026-04-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/isj.70006","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"147696309","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Certification of Open Source Software Compliance: Insights From a Conjoint Experiment","authors":"Michael A. Zaggl,&nbsp;Jörn Block,&nbsp;Juliane Wissel","doi":"10.1111/isj.70014","DOIUrl":"https://doi.org/10.1111/isj.70014","url":null,"abstract":"<p>Open source software (OSS) is becoming increasingly crucial for companies as they use OSS components in a wide range of products, including cars, smart-home equipment, and many more, as well as in their internal processes. However, OSS comes with regulations and licensing conditions with which companies need to comply. This complicates the company's software acquisition and hinders the broader diffusion of OSS. In this paper, we study a novel approach that could reduce or overcome barriers to software acquisition in business-to-business transactions: the certification of software suppliers for OSS compliance based on the ISO 5230 regulatory standard. This standard specifies OSS compliance and, in addition to third-party certification involving an auditor, allows suppliers to self-certify. Building on institution-based trust and signalling theory, we hypothesise that a supplier's OSS compliance certification is a critical selection criterion for companies acquiring software. Specifically, we expect that self-certification constitutes a valuable signal influencing the selection decision, although we expect it to be weaker than third-party certification. We further hypothesise that the acquirer's awareness of the standard strengthens the effect of self-certification and that their perceived OSS procurement risk strengthens the impact of third-party certification. Using a discrete choice-based conjoint experiment, we find evidence supporting our hypotheses and demonstrate that self-certification can be a viable substitute for third-party certification. Our study contributes to the understanding of the diffusion and adoption of OSS, extends signalling theory by comparing self-certification with third-party certification, and extends the information systems literature on institution-based trust.</p>","PeriodicalId":48049,"journal":{"name":"Information Systems Journal","volume":"36 3","pages":"386-409"},"PeriodicalIF":6.3,"publicationDate":"2026-04-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/isj.70014","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"147696345","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The Art of Crafting an Enticing Opening Gambit","authors":"Robert M. Davison","doi":"10.1111/isj.70033","DOIUrl":"https://doi.org/10.1111/isj.70033","url":null,"abstract":"&lt;p&gt;Although its origins lie in the Italian verb &lt;i&gt;gambetto&lt;/i&gt; (to trip someone up) and its more common usage in chess refers to making a sacrifice in order to gain an advantage, the metaphorical use of gambit, specifically an opening gambit, refers to the opening sentences of a document, and perhaps also the title, which are intended to ‘hook’ the reader. Such hooking is important because it provides the author with the opportunity to engage the audience. I hope that my opening sentence has similarly hooked your attention!&lt;/p&gt;&lt;p&gt;The range of genres of such gambits is broad, varying from the trivial or mundane (‘previous research has shown that’) through the descriptive (‘in this paper, we …’), to the bibliographical (‘over the last twenty years, huge volumes of research have been published on …’). A gambit could pose a problem, identify an apparent contradiction that the author plans to explore, ask a question, or speculate about the future. Some of these genres are more creative: they seem designed to jolt the reader out of the customary comfort zone and into a new realm where a more sophisticated understanding of a situation can be gleaned. Opening gambits thus have, at least potentially, immense epistemic power, but quite what the impact of that application of power will be is never entirely certain. Indeed, different readers may interpret your opening sentence(s) in very different ways. Thus, you may capture the imagination of some readers who instantly want to know more. However, you may simultaneously annoy other readers irredeemably, for instance, if they find your style rebarbative, and still others may wander in a limbo between ‘Ah, that's an intriguing idea but, …’, ‘Hmm, who cares’ and ‘No, I don't think so’.&lt;/p&gt;&lt;p&gt;Since the very first readers of a paper are the editors and reviewers, if they are unimpressed by your opening gambit, they may request or insist that you change it. As Gerhard Schwabe relates,&lt;sup&gt;1&lt;/sup&gt; ‘The most difficult genre for me has been curious or provocative questions. Although I liked them, none of them survived the reviewing. … The reviewers asked me to adhere to the norms of scientific writing’. Thus, the open-mindedness of editors and reviewers, and perhaps the cultural values of the journal, also determine the extent to which opening gambits can transcend the mundane, or the putative norms of ‘scientific writing’, whatever that is.&lt;/p&gt;&lt;p&gt;I suggest that creating the opening gambit, and getting it just right so that it entices but does not alienate, is very much an art. In an earlier editorial (Davison &lt;span&gt;2023&lt;/span&gt;), I examined a similar art, that of title crafting, and have also alluded to it in editorials on iconoclasm (Davison &lt;span&gt;2020&lt;/span&gt;), and storytelling (Davison &lt;span&gt;2016&lt;/span&gt;), among others. As Schwabe et al. (&lt;span&gt;2019&lt;/span&gt;) observe in an editorial to introduce a special issue of this journal on storytelling, ‘stories can be used to connect people, persuade and inform them’. I sugge","PeriodicalId":48049,"journal":{"name":"Information Systems Journal","volume":"36 3","pages":"313-314"},"PeriodicalIF":6.3,"publicationDate":"2026-04-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/isj.70033","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"147687026","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Building Trust in Decision-Support Artificial Intelligence: A Boundary Spanning Perspective","authors":"Miao Cui,&nbsp;Wanling Li,&nbsp;Ken Kamoche","doi":"10.1111/isj.70015","DOIUrl":"https://doi.org/10.1111/isj.70015","url":null,"abstract":"<div>\u0000 \u0000 <p>Decision-support artificial intelligence (AI) has become an essential technology for firms aiming to increase their business development by optimising strategic decisions. However, unlike other information technologies, decision-support AI often operates as a ‘black box’, which can erode trust. The current understanding of information technology trust faces challenges when attempting to explain the role of trust in decision-support AI when formulating business strategies. This study explores how firms can develop trust in decision-support AI for the formulation of business strategies. By adopting a boundary-spanning perspective, the research introduces a three-stage model that outlines specific strategies, processes, and outcomes at each stage to nurture trust in decision-support AI. This study contributes to the existing literature on AI trust by proposing an approach for building organisational trust in decision-support AI and to technology trust theory by emphasising the iterative and concurrent dynamics of trust and usage within the realm of decision-support AI, as well as the interactive capability of organisations with decision-support AI. Additionally, it enriches the boundary-spanning literature by offering a planned view on decision-support AI trust development.</p>\u0000 </div>","PeriodicalId":48049,"journal":{"name":"Information Systems Journal","volume":"36 3","pages":"435-456"},"PeriodicalIF":6.3,"publicationDate":"2026-04-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"147696310","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}