Information Systems Journal最新文献

{"title":"Digital transformation in Latin America: Challenges and opportunities","authors":"Luiz A. Joia, Sutirtha (Suti) Chatterjee, Guillermo Rodriguez Abitia, Alexandre Reis Graeml","doi":"10.1111/isj.12528","DOIUrl":"https://doi.org/10.1111/isj.12528","url":null,"abstract":"<p>Over the last decade, the rapid pace of adoption of technological innovations has affected not only incumbent business models but also socio-economic scenarios, leading to digital transformation initiatives in various sectors of the economy (Sebastian et al., <span>2017</span>; Wanasinghe et al., <span>2020</span>). These digital transformation initiatives have led to a deep and accelerated revamping of activities, processes, competencies and business models, which has enabled changes and opportunities both in the business world and in society as a whole (Demirkan et al., <span>2016</span>). In fact, the growing need to rethink the value creation of organisations through Information and Communication Technology (ICT) seems to be at the heart of digital transformation initiatives in companies (Mergel et al., <span>2019</span>; Muehlburger et al., <span>2019</span>).</p><p>The notion of digital transformation has now become ubiquitous and is most often understood as a change in the way an organisation employs digital technologies to develop a new digital business model that helps it generate more value (Lanzolla et al., <span>2020</span>). Thus, digital transformation is considered to be both an imperative and a complex requirement that must be met by organisations as they strive to remain competitive in the digital world (Vial, <span>2019</span>).</p><p>Recent surveys show that Latin America is home to approximately 10% of the world's population and possesses nearly 10% of its wealth. This information alone should be enough to justify the socioeconomic importance of the region. However, nearly 50% of the inhabitants of Latin America live in dire poverty, without access to clean water, adequate housing and education. In other words, they are unable to satisfy their basic human needs and, worse still, they don't even have the opportunity and freedom to make choices in their own lives (Joia, <span>2024</span>).</p><p>In fact, Latin America has grown at a steady pace, progress is being made on alleviating poverty levels, and higher incomes have fuelled demand for technology, which in turn can have additional benefits that will eradicate some of the challenges listed above. In fact, there is a growing interest in ICTs and their positive impacts on the economy, government and society. The region is well-positioned to take advantage of ICT to enhance productivity, reach higher levels of competitiveness at the global level, improve government services, and provide educational opportunities for its population. Latin America thus provides a unique context from which examples about the adoption of ICT in a variety of regional, cultural, and economic contexts can be elicited (Joia, <span>2024</span>).</p><p>However, as most countries in Latin America are developing economies, their trajectory of ICT-enablement and digital infusion are likely to be different from those experienced in developed economies, not least because the rules of competition of the dig","PeriodicalId":48049,"journal":{"name":"Information Systems Journal","volume":null,"pages":null},"PeriodicalIF":6.5,"publicationDate":"2024-04-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/isj.12528","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142430204","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Assessing digital capabilities for digital transformation—The MIND framework","authors":"Abayomi Baiyere, H. Salmela, Harri Nieminen, Tomi Kankainen","doi":"10.1111/isj.12519","DOIUrl":"https://doi.org/10.1111/isj.12519","url":null,"abstract":"With the rise in the advances and adoption of digital technologies and evolving business dynamics, we live in an era where many organisations are embarking on digital transformation. To stay relevant, however, organisations struggle to comprehensively outline the digital capabilities they have or need in relation to the digital transformation objectives they aim for. This struggle stems from the paucity of knowledge and practical guidance on how to assess the digital capabilities of organisations relative to their desired digital transformation goals. This paper presents a framework (MIND Framework) for assessing digital capabilities in four critical areas – Management (M), Infrastructure (I), Networking/Sourcing (N), and Development (D) – abstracted from prior literature. The framework assesses digital capability status in each area in relation to the organisation's stated digital transformation goals. MIND, which is an outcome of a multi‐year design science research project, helps organisations assess their current capability status and create a pathway for navigating from their current status to the desired transformation state. In this article, we describe an in‐depth application of the MIND framework in assessing the digital capabilities of an incumbent company in the digital transformation process. Based on this, we illustrate how the framework can provide valuable insights and attitudinal shifts in an organisation's digital transformation efforts. We further abstract from the case to demonstrate how the assessment of an organisation's digital capabilities can provide valuable insights and critical input for any organisation embarking on a digital transformation journey. We conclude with a detailed guideline on how organisations can apply the MIND framework in their transformation journey.","PeriodicalId":48049,"journal":{"name":"Information Systems Journal","volume":null,"pages":null},"PeriodicalIF":6.4,"publicationDate":"2024-04-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140667385","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"How do unintended consequences emerge from EHR implementation? An affordance perspective","authors":"Cristina Trocin, Gwanhoo Lee, Roberta Bernardi, Suprateek Sarker","doi":"10.1111/isj.12526","DOIUrl":"https://doi.org/10.1111/isj.12526","url":null,"abstract":"Drawing upon an affordance‐actualisation perspective, we aim to advance our knowledge of the emergence of unintended consequences from the implementation of Electronic Health Record (EHR) systems. Prior research has not yet deeply understood how these unintended consequences unfold. We investigate how the (non‐)actualisation of affordances produces unintended consequences. Our exploratory case study of an EHR system implemented in Italy reveals four types of actions (flexing, bypassing, avoiding, and reorganising) through which different types of unintended consequences occur with the (non‐)actualisation of affordances. We explain and theorise how interactions among technology features and psychosocial and organisational constraints/enablers contribute to users' perception of affordances and technological constraints. This, in turn, influences different types of user actions, leading to unintended consequences. Our findings and insights contribute to the literature on unintended consequences and help organisations better manage implementing new systems.","PeriodicalId":48049,"journal":{"name":"Information Systems Journal","volume":null,"pages":null},"PeriodicalIF":6.4,"publicationDate":"2024-04-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140666307","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Examining formation and alleviation of information security fatigue by using job demands–resources theory","authors":"Jack Shih-Chieh Hsu,&nbsp;Yu Wen Hung,&nbsp;Pei-Jung Hsieh,&nbsp;Chao-Min Chiu","doi":"10.1111/isj.12524","DOIUrl":"10.1111/isj.12524","url":null,"abstract":"<p>The implementation and reinforcement of information security policies (ISPs) can lead to information security fatigue (hereafter security fatigue), which can drive employees to engage in unwanted behaviours. Thus, managers must reduce the likelihood of security fatigue. Therefore, in the present study, we employed job demands–resources theory and hypothesized that security-related demands would result in security fatigue. Furthermore, we identified resources that may alleviate such fatigue. The research model was tested with data collected from 386 employees of organisations with ISPs. The findings indicate that job and personal resources can reduce the occurrence of security fatigue and engagement in opportunistic security behaviours by enhancing engagement. In addition, the effect of security fatigue on opportunistic security behaviours can be suppressed through the implementation of behavioural evaluations. Our study contributes to the formulation of methods for relieving security fatigue and ameliorating its negative effects.</p>","PeriodicalId":48049,"journal":{"name":"Information Systems Journal","volume":null,"pages":null},"PeriodicalIF":6.5,"publicationDate":"2024-04-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140693364","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Techno-eustress creators: Conceptualization and empirical validation","authors":"Monideepa Tarafdar,&nbsp;Jean-François Stich,&nbsp;Christian Maier,&nbsp;Sven Laumer","doi":"10.1111/isj.12515","DOIUrl":"10.1111/isj.12515","url":null,"abstract":"<p>Technostress is an inevitable part of work life. This paper takes a step toward mastering it by focusing on positive stress that Information Systems (IS) creates for IS users, known as techno-eustress. Factors that create techno-eustress are known as techno-eustress creators, which we conceptualise as cognitions experienced by IS users, that IS positively challenges and motivates them to enhance their work. They are important to study because they represent foundational opportunities for professional achievement and growth emanating from IS use. Drawing from theories of psychological eustress, self-determination and proactive work, this paper theorises and validates an instrument to measure techno-eustress creators. We establish the construct's validity and examine its nomological relationships based on data collected from working professionals who used IT for their work. We draw on data from two qualitative studies (<i>N</i> = 35) and three quantitative surveys (<i>N</i> = 980) conducted at different points in time. We validate techno-eustress creators as a second-order reflective construct having four dimensions: techno-mastery, techno-autonomy, techno-enrichment and techno-relatedness. We examine its nomological relationships with factors that create techno-distress, IT strain, and user satisfaction. We contribute to the literature by theorising and validating four ways in which IS users are challenged and motivated by IS to enhance their work. We inform to managerial practice by drawing attention to how organisations can strengthen the different ways employees experience the creators of the ‘good’ stress that use of IS generates.</p>","PeriodicalId":48049,"journal":{"name":"Information Systems Journal","volume":null,"pages":null},"PeriodicalIF":6.5,"publicationDate":"2024-04-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/isj.12515","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140697990","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Social media-induced polarisation","authors":"Israr Qureshi,&nbsp;Babita Bhatt","doi":"10.1111/isj.12525","DOIUrl":"10.1111/isj.12525","url":null,"abstract":"<p>In contemporary discourse, a discernible surge in socio-cultural fragmentation, political schism and right-wing hate speech has emerged, exacerbated by the proliferation of extremist ideologies and discriminatory rhetoric (Das &amp; Schroeder, <span>2021</span>; Ghasiya &amp; Sasahara, <span>2022</span>; Hameleers, <span>2022</span>; Risius et al., <span>2024</span>). This phenomenon is starkly evident in online harassment, the dissemination of misinformation and the normalisation of confrontational dialogue, indicating a pressing demand for the cultivation of inclusive digital environments. Over the past two decades, the evolution of social media platforms has significantly contributed to this trend by employing algorithmic curation and engendering personalised information bubbles that foster heightened polarisation and the segregation of content consumption. While these platforms offer societal benefits such as timely access to news, they concurrently erode trust and facilitate the dissemination of extreme viewpoints and conspiracy theories (Abdalla Mikhaeil &amp; Baskerville, <span>2024</span>). Consequently, they have led to cyberbalkanisation, amplifying societal divides along the faultlines of ethnicity, religion, ideologies and sexual orientation. Compounded by a decline in trust in both institutions and fellow citizens, this expansion of communication avenues has provided fertile ground for the proliferation of extreme opinions, accompanied by challenges such as the dissemination of misinformation and the propagation of toxic headlines. Thus, an imminent imperative exists for scholarly inquiry aimed at comprehending the theoretical foundations of social media-induced polarisation and devising effective interventions to mitigate its deleterious societal impacts.</p><p>In the context of contemporary democracies, public deliberation, which is fundamental for societal progress, faces formidable barriers such as escalating incivility, the propagation of misinformation and polarisation across political, environmental and social spectra (French et al., <span>2024</span>; Miller et al., <span>2024</span>; Weismueller et al., <span>2024</span>). Despite serving as hubs for diverse interactions, social media platforms concurrently foster echo chambers, potentially obstructing the possibility of bridging divides. The complex interplay between social media and polarisation remains a contentious subject, with divergent perspectives on its role in shaping online discourse (Qureshi et al., <span>2020</span>). However, the ramifications of social media extend far beyond political domains, influencing environmental activism, public health responses and business marketing strategies. Moreover, the algorithmic curation utilised by these platforms poses formidable challenges, as it may exacerbate echo chambers and impede the exchange of diverse viewpoints (cf. Miller et al., <span>2024</span>). These platforms play a pivotal role in shaping societal dynam","PeriodicalId":48049,"journal":{"name":"Information Systems Journal","volume":null,"pages":null},"PeriodicalIF":6.4,"publicationDate":"2024-04-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/isj.12525","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140696011","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Contextually balanced engagement: Navigating paradoxes of localisation and cultural embedding in rural health information systems implementation","authors":"Israr Qureshi,&nbsp;Dhirendra Mani Shukla,&nbsp;Babita Bhatt,&nbsp;Pradeep Hota,&nbsp;Ruonan Sun","doi":"10.1111/isj.12522","DOIUrl":"10.1111/isj.12522","url":null,"abstract":"<p>Although health information systems (HIS) play an important role in elevating health standards, a comprehensive understanding of how to effectively implement HIS in rural areas is lacking. This issue becomes more significant when considering that globally a majority of the approximately 1.5 million deaths of children under the age of five in 2019 that were attributable to vaccine-preventable diseases occurred in rural areas. Accordingly, we ask two questions. How does rurality influence the implementation of information and communication technology for development (ICT4D) projects? How do organisations navigate challenges associated with rurality during the implementation of these projects? Our findings, derived from an in-depth case study of a social enterprise in rural India, reveal two paradoxes that pose challenges to the effective implementation of HIS in rural settings: the localisation paradox and the cultural embedding paradox. We found that contextually balanced engagement was comprised of four organisational responses—prioritising; localising; cultural adjustment; and engaging stakeholders—that help navigate the challenges posed by the localisation and cultural embedding paradoxes. Synthesising these findings, we develop a process model that shows how the implementation of HIS in rural areas is shaped by the descriptive and sociocultural characteristics of rurality. Further, organisations require a dynamic approach, engaging in multiple responses over time to navigate the paradoxes inherent in HIS implementation. We suggest that organisational responses to paradoxical tensions stemming from the descriptive and sociocultural characteristics of rurality lead to the development of HIS <b>e</b>nabled for rurality. Our findings contribute the understanding of ICT4D projects implementation.</p>","PeriodicalId":48049,"journal":{"name":"Information Systems Journal","volume":null,"pages":null},"PeriodicalIF":6.5,"publicationDate":"2024-04-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/isj.12522","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140717378","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The effects of bribery on the digitization of small and medium enterprises in Latin America","authors":"Mariana Giovanna Andrade-Rojas,&nbsp;Michael A. Erskine","doi":"10.1111/isj.12523","DOIUrl":"10.1111/isj.12523","url":null,"abstract":"<p>In this study, we examine the effects of bribery on the digitization of small and medium enterprises (SMEs) within Latin America. We apply neo-institutional theory as the overarching theoretical framework to establish that bribery negatively influences digitization. We propose that firm characteristics (i.e., managerial experience and firm size) affect the firm-level relationship between bribery and digitization. We also examine how the perceived tax burden mediates the effect of bribery on digitization. Our study is both theoretically and practically relevant. Theoretically, we are among the first to explicate the direct relationship between bribery and digitization. This novel perspective extends the information systems literature to explain digitization challenges in Latin America. For managers and policymakers, we present a path towards essential digitization for Latin American SMEs. Our empirical analysis uses secondary data from a World Bank survey of 1549 Latin American SMEs conducted over three years in six countries. Our findings show that bribery negatively influences digitization while SME characteristics positively moderate this relationship. In addition, we show that the perceived tax burden mediates the effects of bribery on digitization.</p>","PeriodicalId":48049,"journal":{"name":"Information Systems Journal","volume":null,"pages":null},"PeriodicalIF":6.5,"publicationDate":"2024-04-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140719672","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Sustainable energy consumption behaviour with smart meters: The role of relative performance and evaluative standards","authors":"Charlotte Wendt,&nbsp;Dominick Kosin,&nbsp;Martin Adam,&nbsp;Alexander Benlian","doi":"10.1111/isj.12520","DOIUrl":"10.1111/isj.12520","url":null,"abstract":"<p>The growing adoption of smart meters enables the measurement of households' energy consumption, influenced not solely by building characteristics such as thermal insulation but also by residents' behavioural patterns, such as heating and ventilation practices. To motivate residents to adopt more sustainable behaviours, user interfaces on smartphones and laptops are increasingly using consumption data from households' smart meters to enable effective goal-setting. In contrast to previous research largely focusing on goal-setting in isolation, this study examines the role of specific social comparison-related design features that future research and practitioners can consider along with goal-setting to stimulate sustainable behaviours. Specifically, we look into the influence of residents' perception of their <i>relative performance</i> (i.e., whether their behaviour was better or worse than a reference group) on their ambition to act (i.e., targeted improvement goal) and their actual energy consumption behaviour. Moreover, we investigate the influence of a goal's <i>evaluative standard</i> (i.e., whether the goal refers to one's own or other's performance) on the relationship between relative performance, ambition to act, and energy consumption behaviour. Drawing on social comparison theory, we conducted a framed field experiment with 152 households. We find that a goal's evaluative standard influences residents' awareness of their relative performance, affecting their ambition to act and, ultimately, their energy consumption behaviour. More specifically, we find that whereas other- (vs. self-) referencing goals encourage residents from worse-than-average performing households more strongly to improve their energy consumption behaviour, they discourage better-than-average ones. Overall, our study provides novel insights into the interplay between relative performance and evaluative standards as a means of fostering social comparison in smart meter-facilitated goal-setting, highlighting their crucial role in effectively supporting sustainable behaviours.</p>","PeriodicalId":48049,"journal":{"name":"Information Systems Journal","volume":null,"pages":null},"PeriodicalIF":6.5,"publicationDate":"2024-03-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/isj.12520","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140380694","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Does location matter in IS research? A developing country perspective from India","authors":"Priya Seetharaman,&nbsp;Saji K. Mathew,&nbsp;Rahul De'","doi":"10.1111/isj.12521","DOIUrl":"https://doi.org/10.1111/isj.12521","url":null,"abstract":"<p>This paper examines the question of doing information systems (IS) research from a location, particularly from a developing country like India. Our analysis reveals that IS publications from India are relatively few in number, though increasing in recent years; hardly focussed on context-specific issues and concerns; and are largely in lower-ranked journals. Using neo-institutional theory, we show that the reasons are dominantly coercive (measuring up to rankings and accreditation agencies) and mimetic (following leaders). Normative (influence of professional bodies) forces appear to counterbalance this by necessitating continuous improvement in research outputs and emphasising location-specific, impactful research. Institutional responses to these forces manifest in policies and mechanisms to operationalise them, such as resource availability, balancing teaching load with research expectations, promotion and tenure policies amongst others. We examine the paths by which more rigorous and relevant research, responsible to a location can be achieved, based on the insights from a series of talks given by eminent IS scholars. We opine that there is a need to consciously seek out such paths, perhaps by actively seeking collaboration with other disciplines and practitioners; establishing programmes of research; and building contextualised theories. We conclude with a relook at the underlying dynamics of the various institutional responses, recommended paths and some policy implications of our findings.</p>","PeriodicalId":48049,"journal":{"name":"Information Systems Journal","volume":null,"pages":null},"PeriodicalIF":6.5,"publicationDate":"2024-03-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142430092","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}