Journal of Contingencies and Crisis Management最新文献_第3页

Anger expressions of social media users following different crisis response strategies towards health emergency 社交媒体用户在采取不同危机应对策略后对突发卫生事件的愤怒表达

IF 2.6 3区管理学

Journal of Contingencies and Crisis Management Pub Date : 2024-09-14 DOI: 10.1111/1468-5973.12615

Zhijin Zhong, Zhiyi Luo, Yiling Chen, Lifang Li

{"title":"Anger expressions of social media users following different crisis response strategies towards health emergency","authors":"Zhijin Zhong, Zhiyi Luo, Yiling Chen, Lifang Li","doi":"10.1111/1468-5973.12615","DOIUrl":"https://doi.org/10.1111/1468-5973.12615","url":null,"abstract":"Although studies have argued the relationship of anger expressions with the satisfaction of crisis response strategies in traditional studies, fewer studies had integrated large-scale user-generated social media data to characterize public's dynamic anger expressions in multiple crisis stages following different response strategies. Drawing on the Situational Crisis Communication Theory and text mining techniques, this study analyzed the anger expressions in Weibo posts using Linguistic Inquiry and Word Count (LIWC, 2015), and the statistical comparison results suggested that the number of anger words after the involved company conducted deny strategy was significantly larger than the number of anger words when diminish and rebuild strategies were applied. Furthermore, using Biterm Topic Model, we observed dynamic changes of anger-related posts' themes following different crisis response strategies. Our research serves as an impetus for authorities to systematically examine the manifestations of anger exhibited by individual users on social media platforms, thereby enabling an assessment of public sentiments pertaining to diverse strategies. This also empowers practitioners to enhance the precision and efficacy of crisis phase-specific responses within the domain of crisis communication.","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":null,"pages":null},"PeriodicalIF":2.6,"publicationDate":"2024-09-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142233224","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Volunteer onboarding in times of crisis: Utah's experience during COVID-19 危机时期的志愿者入职：犹他州在 COVID-19 期间的经验

IF 2.6 3区管理学

Journal of Contingencies and Crisis Management Pub Date : 2024-09-11 DOI: 10.1111/1468-5973.12617

Matthew Fifolt, Sean McMahon, Katie H. Lewis, Andrea Skewes

引用次数: 0

Insights into decision-maker's perceptions of good versus bad decisions in emergency services—A modified Delphi study 洞察决策者对应急服务决策好坏的看法--改良德尔菲研究

IF 2.6 3区管理学

Journal of Contingencies and Crisis Management Pub Date : 2024-09-03 DOI: 10.1111/1468-5973.12613

Greg Penney, David Launder, Tudor Codreanu, Matthew B. Thompson

{"title":"Insights into decision-maker's perceptions of good versus bad decisions in emergency services—A modified Delphi study","authors":"Greg Penney, David Launder, Tudor Codreanu, Matthew B. Thompson","doi":"10.1111/1468-5973.12613","DOIUrl":"https://doi.org/10.1111/1468-5973.12613","url":null,"abstract":"Decision-making in emergency situations, such as those faced by fire, police, and health service personnel, presents unique challenges due to the high-stakes and time-pressured environment. Here we aim to better understand what emergency responders regard as constituting ‘good’ and ‘bad’ decisions in emergency situations. We administered a modified Delphi study, eliciting opinions from decision-makers across all these sectors towards consensus around the key elements of good and bad decision-making. Participants were first asked to define what makes a ‘good’ and a ‘bad’ decision, and subsequently to identify the top five most important elements of each. While consensus was not found, important insights were identified that can assist improve the standard of decision making at all levels of emergency response and management. We observed (i) a lack of a common understanding between participants of what a decision is, and how a decision differs from pre-decision and postdecision components; (ii) responses varied according to whether a free text description or the identification of separate elements was requested; (iii) respondents valued ‘goodness’ across different and at times unrelated components a scaled measure of decision quality as opposed to a binary evaluation of ‘rightness’; and (iv) pre- and postdecision elements are considered more important than the decision itself when determining the quality of a decision. To address the issues highlighted by the study we recommend improvements in training, and improvements to organization doctrine related to decision making, risk tolerance, assessment of decision quality and development of intent-based or principle-based operational guidance. Ultimately, incident controllers from all services must remain cognizant that they will face considerable scrutiny if they cannot explain how they arrived at the decision they made.","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":null,"pages":null},"PeriodicalIF":2.6,"publicationDate":"2024-09-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1468-5973.12613","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142130371","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Collective response capacity: Developing crisis leadership in organisations 集体应对能力：培养组织的危机领导能力

IF 2.6 3区管理学

Journal of Contingencies and Crisis Management Pub Date : 2024-08-31 DOI: 10.1111/1468-5973.12612

Synnøve Nesse, Vidar Schei, Ian Mitroff

{"title":"Collective response capacity: Developing crisis leadership in organisations","authors":"Synnøve Nesse, Vidar Schei, Ian Mitroff","doi":"10.1111/1468-5973.12612","DOIUrl":"https://doi.org/10.1111/1468-5973.12612","url":null,"abstract":"How can crisis leadership be developed before an organisational crisis occurs? This article addresses this important question by reviewing three individual-level leadership perspectives (leader personality traits, leadership styles, and functional leadership) and three organisational level perspectives (leadership as contextual, leadership as collective, and leadership as dynamic), on how to develop crisis leadership with regard to recruitment, selection, and training. While crisis leadership is often perceived as something individual “leaders are born with” or as a variant of general leadership abilities, such an understanding leaves much to chance in terms of who will be effective leaders in a crisis, as well as the development of leadership capacity in organisations before a crisis actually occurs. This passive approach not only contradicts research on what constitutes effective crisis leadership but also is perceived to be unethical in terms of the potential consequences ineffective leadership can have in a crisis. This article provides an integrative overview of current and hitherto dispersed crisis leadership development research, showing how recruitment, selection and training to achieve collective crisis leadership capacity encompasses switching between organisational and individual level perspectives. We suggest implications for theory and future research as well as for practitioners responsible for developing crisis leadership in organisations.","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":null,"pages":null},"PeriodicalIF":2.6,"publicationDate":"2024-08-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1468-5973.12612","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142100427","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Compound crisis communication and household preparedness: Examining the effects of evidence type and crisis message fatigue 复合危机传播与家庭准备：研究证据类型和危机信息疲劳的影响

IF 2.6 3区管理学

Journal of Contingencies and Crisis Management Pub Date : 2024-08-15 DOI: 10.1111/1468-5973.12609

Khairul Islam, Pradeep Sopory, Matthew W. Seeger

{"title":"Compound crisis communication and household preparedness: Examining the effects of evidence type and crisis message fatigue","authors":"Khairul Islam, Pradeep Sopory, Matthew W. Seeger","doi":"10.1111/1468-5973.12609","DOIUrl":"https://doi.org/10.1111/1468-5973.12609","url":null,"abstract":"While existing crisis management research primarily approaches crisis communication from a single-event perspective, this study provides initial evidence for communication about compound crises. To this purpose, we conducted a nationally representative survey experiment among U.S. residents (N = 670) to examine the effects of communication about compound crisis events on message fatigue and household preparedness. The study did not find support for the negative effects of communication about compound crises on message-induced crisis fatigue and household preparedness intention. An additional analysis revealed that effects of the messages about compound crisis events are contingent upon the participants' level of past crisis experience, past crisis preparedness, accumulated fatigue from previous crises, and the type of evidence presented. Our findings revealed that individuals with higher past crisis experience exhibited higher crisis message fatigue and greater household preparedness intention. However, caution is warranted when interpreting these findings. The respondents' perceived distinction between compound and single crisis preparedness lacked conceptual clarity, possibly due to the ongoing influence of the COVID-19 pandemic.","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":null,"pages":null},"PeriodicalIF":2.6,"publicationDate":"2024-08-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141991611","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Leveraging NLP for crisis communication management: A case study of news media analysis of the COVID-19 pandemic in two Nordic countries 利用 NLP 进行危机传播管理：对两个北欧国家 COVID-19 大流行病新闻媒体分析的案例研究

IF 2.6 3区管理学

Journal of Contingencies and Crisis Management Pub Date : 2024-08-13 DOI: 10.1111/1468-5973.12611

Markus Mykkänen, Anri Patron, Mark Badham, Chiara Valentini

{"title":"Leveraging NLP for crisis communication management: A case study of news media analysis of the COVID-19 pandemic in two Nordic countries","authors":"Markus Mykkänen, Anri Patron, Mark Badham, Chiara Valentini","doi":"10.1111/1468-5973.12611","DOIUrl":"https://doi.org/10.1111/1468-5973.12611","url":null,"abstract":"The news media plays a vital role in influencing public perceptions about topics, issues and crises. They also act as important intermediaries between organizations and public, enabling organizations to shape how people think about crisis topics and actors. Monitoring news coverage and assessing the news media's agenda-setting role in a crisis can help organizations respond more effectively to emerging situations. When crises are prolonged and affect many countries, media analysis can become a tedious task for crisis managers. This study demonstrates how natural language processing (NLP) methods can be utilized in news media analysis of crisis situations, such as an extended cross-national pandemic. Specifically, it demonstrates the possibilities of using NLP to identify and compare the salience of diverse crisis topics and how the media treat these topics and crisis actors (first- and second-level agenda-setting) across countries, news outlets, and time. The COVID-19 pandemic serves as an illustrative case study to showcase the application of NLP techniques to provide insights into public perceptions of a major health crisis shaped by the news media in two Nordic countries (Finland and Sweden). Findings show the suitability of NLP methods to detect nuanced differences in news media coverage and offer relevant knowledge of how public perceptions and responsibility attribution fluctuate across time and countries.","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":null,"pages":null},"PeriodicalIF":2.6,"publicationDate":"2024-08-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1468-5973.12611","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141980388","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The impact of crisis leadership on the performance in public sector: The mediation role of trust and knowledge sharing 危机领导对公共部门绩效的影响：信任和知识共享的中介作用

IF 2.6 3区管理学

Journal of Contingencies and Crisis Management Pub Date : 2024-08-11 DOI: 10.1111/1468-5973.12610

Qingduo Mao, Cong Fan, Xueying Wang

{"title":"The impact of crisis leadership on the performance in public sector: The mediation role of trust and knowledge sharing","authors":"Qingduo Mao, Cong Fan, Xueying Wang","doi":"10.1111/1468-5973.12610","DOIUrl":"https://doi.org/10.1111/1468-5973.12610","url":null,"abstract":"In crisis scenarios, trust and knowledge sharing are rare and crucial for moderating the relationship between leadership and performance. This paper examines how leadership influences the performance of civil servants during crises in the public sector, mediated by trust and knowledge sharing. The authors develop a theoretical model and empirically test it with survey data from 346 civil servants in the public sector related to epidemic response in China. A structural equation model is used to examine the paths through which leadership affects performance. This research indicates that crisis leadership can directly enhance contextual performance but does not directly impact task performance. However, both explicit and tacit knowledge-sharing behaviour can exert significant mediating effects. Furthermore, cognition-based trust can indirectly influence task performance through a chain mediation effect involving explicit knowledge sharing. This research underscores the multifaceted impact of crisis leadership and elucidates how leaders can effectively navigate crises through different types of trust and knowledge-sharing strategies.","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":null,"pages":null},"PeriodicalIF":2.6,"publicationDate":"2024-08-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141967880","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Safety first, but how? Examining the impact of safety leadership in frontline healthcare workers' safety performance during health crisis 安全第一，但如何安全？研究安全领导力对医疗危机期间一线医护人员安全绩效的影响

IF 2.6 3区管理学

Journal of Contingencies and Crisis Management Pub Date : 2024-08-08 DOI: 10.1111/1468-5973.12608

Francisca Arboh, Baozhen Dai, Prince Ewudzie Quansah, Samuel Atingabilli, Emmanuel Kwateng Drokow, Stephen Addai-Dansoh

{"title":"Safety first, but how? Examining the impact of safety leadership in frontline healthcare workers' safety performance during health crisis","authors":"Francisca Arboh, Baozhen Dai, Prince Ewudzie Quansah, Samuel Atingabilli, Emmanuel Kwateng Drokow, Stephen Addai-Dansoh","doi":"10.1111/1468-5973.12608","DOIUrl":"10.1111/1468-5973.12608","url":null,"abstract":"With the high rates of health workers' mortality and morbidity during health crises such as the COVID-19 pandemic, this study examined how safety leadership style could improve health workers safety performance with a mediating role of safety consciousness (SCC), and a moderating role of communication transparency (CT). Survey data from 582 health workers in Ghana's Greater Accra and Ashanti regions were gathered and analysed using structural equation modelling in SMART PLS 4. The findings show that safety leadership positively impacts safety performance. Additionally, safety leadership had a positive impact on affected consciousness. Again, SCC had a positive effect on performance. Furthermore, SCC mediated the positive relationship between safety leadership and safety performance. Finally, the SCC-safety compliance was negatively moderated by CT, though it did not moderate the SCC-safety participation relationship. This paper holds significance as it offers strategies to enhance the safety performance of frontline healthcare workers during health emergencies such as pandemics. The measures provided in the study potentially mitigate the risks of virus contraction and health workers during health emergencies.","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":null,"pages":null},"PeriodicalIF":2.6,"publicationDate":"2024-08-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141927230","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The wet stuff: An exploration of the UK's water rescue community from the middle 湿漉漉的东西从中世纪探索英国水上救援界

IF 2.6 3区管理学

Journal of Contingencies and Crisis Management Pub Date : 2024-07-27 DOI: 10.1111/1468-5973.12606

Craig J. R. Collie, David Pritchard, Richard Teeuw, Phil Crook, Michael Tipton, Karen Shalev, Naomi Morris

{"title":"The wet stuff: An exploration of the UK's water rescue community from the middle","authors":"Craig J. R. Collie, David Pritchard, Richard Teeuw, Phil Crook, Michael Tipton, Karen Shalev, Naomi Morris","doi":"10.1111/1468-5973.12606","DOIUrl":"10.1111/1468-5973.12606","url":null,"abstract":"This article seeks to explore the way in which key, specifically situated actors within the UK water rescue community understand and perceive challenges relating to navigating policy and practical challenges inherent to their role. Utilizing Lipsky's notion of the ‘street level bureaucrat’, focus groups and interviews were undertaken with water rescue practitioners who bridge the gap between high-level strategy implementers and ground-level operational personnel. Utilizing a grounded theory approach, the research uncovered how these operators conceptualize the boundaries in relation to their work, the role of knowledge and knowledge exchange, the nature of the obligation, especially with regard to differences between statutory and voluntary agencies, and in relation to ever-changing public attitudes towards risk and expectations of a right to be rescued. This was underscored by consistent reference to challenges posed by funding, resourcing and the contingent nature of both political will and public interest in their work. The findings, drawing on these uniquely situated actors, emphasized the importance of practitioners interacting with and knowing one another, in addition to having a shared understanding of the water environment on the coast and inland, as being a key means to navigate the ‘bureaucracy’ of water rescue. The ways in which Lipsky's model can complement contemporary discussions regarding social identity within the emergency response to promote both vertical and horizontal cohesion and clarity are examined.","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":null,"pages":null},"PeriodicalIF":2.6,"publicationDate":"2024-07-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141770425","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

From plan to practice: Interorganizational crisis response networks from governmental guidelines and real-world collaborations during hurricane events 从计划到实践：从政府指导方针和飓风事件中的实际合作看组织间危机应对网络

IF 2.6 3区管理学

Journal of Contingencies and Crisis Management Pub Date : 2024-07-27 DOI: 10.1111/1468-5973.12601

Ly Dinh, Pingjing Yang, Jana Diesner

{"title":"From plan to practice: Interorganizational crisis response networks from governmental guidelines and real-world collaborations during hurricane events","authors":"Ly Dinh, Pingjing Yang, Jana Diesner","doi":"10.1111/1468-5973.12601","DOIUrl":"10.1111/1468-5973.12601","url":null,"abstract":"Crisis response involves extensive planning and coordination within and across a multitude of agencies and organisations. This study explores how on-the-ground crisis response efforts align with crisis response guidelines. These guidelines are key to the effectiveness of crisis response. To this end, we construct, analyse and compare emergency response networks by using network analysis and natural language processing methods. Differences between plans and practice, that is, false positives (actions delivered but not prescribed) and false negatives (actions prescribed but not delivered), can impact response evaluation and policy revisions. We investigate collaboration networks at the federal, state and local level extracted from official documents (prescribed networks) and empirical data (observed networks) in the form of situational reports (n = 109) and tweets (n = 28,050) from responses to major hurricanes that made landfall in the United States. Our analyses reveal meaningful differences between prescribed and observed collaboration networks (mean node overlap ~9.94%, edge overlap ~3.94%). The observed networks most closely resemble federal-level networks in terms of node and edge overlap, highlighting the prioritisation of federal response guidelines. We also observed a high ratio of false positives, that is, nongovernmental, nonprofit and volunteer organizations, that play a critical role in crisis response and are not mentioned in response plans. These findings enable us to evaluate the current best practices for response and inform emergency response policy planning.","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":null,"pages":null},"PeriodicalIF":2.6,"publicationDate":"2024-07-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141770426","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0