Journal of Contingencies and Crisis Management最新文献_第10页

Audience engagement in outrage factors embedded in COVID-19 news: A content analysis of South Korean news articles and reader comments 受众参与 COVID-19 新闻中的愤怒因素：对韩国新闻文章和读者评论的内容分析

IF 3.1 3区管理学

Journal of Contingencies and Crisis Management Pub Date : 2024-04-15 DOI: 10.1111/1468-5973.12567

Youngkee Ju

{"title":"Audience engagement in outrage factors embedded in COVID-19 news: A content analysis of South Korean news articles and reader comments","authors":"Youngkee Ju","doi":"10.1111/1468-5973.12567","DOIUrl":"https://doi.org/10.1111/1468-5973.12567","url":null,"abstract":"The risk perception of lay people is believed to be guided by qualitative characteristics of risk they perceive. Outrage factors refer to perceived characteristics of risk that arouse emotional responses and thereby influence risk perception. Conducting a content analysis of coronavirus disease 2019 online news coverage, we identified outrage factors embedded in news stories to determine how those factors are associated with audience engagement, measured by counting news consumer comments and clicks on emotional expressions on each news story. As a result, the average outrage score for a news story was significantly associated with the number of clicks on emotional expressions and comments. When it comes to individual outrage factors, a news story covering a case of violation against social distancing or other governmental guidelines was found to be accompanied by more comments and more emotional expressions, indicating the strongest power of moral nature. The outrage factor of voluntariness, human origin, accident history and controllability were also associated with one or both types of the audience responses. The news stories of business owners who involuntarily shut down their businesses or those comparing the current pandemic to Middle East respiratory syndrome that broke out in 2015 in the nation showed a similar pattern of audience engagement. Furthermore, liberal media were more likely to convey outrage factors than media with a less liberal orientation, which was manifested in the outrage score for each story. We discuss the potential of outrage factors as a new content-based factor for audience engagement in online risk communication.","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"32 2","pages":""},"PeriodicalIF":3.1,"publicationDate":"2024-04-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140553021","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

COVID-19 pandemic as a crisis for higher education institutions? Challenges and turning points based on teachers' perspectives COVID-19 大流行是高等教育机构的危机？基于教师观点的挑战和转折点

IF 3.1 3区管理学

Journal of Contingencies and Crisis Management Pub Date : 2024-04-14 DOI: 10.1111/1468-5973.12566

Patricia M. Schütte, Saskia Kretschmer, Gert Van der Sypt

{"title":"COVID-19 pandemic as a crisis for higher education institutions? Challenges and turning points based on teachers' perspectives","authors":"Patricia M. Schütte, Saskia Kretschmer, Gert Van der Sypt","doi":"10.1111/1468-5973.12566","DOIUrl":"https://doi.org/10.1111/1468-5973.12566","url":null,"abstract":"During COVID-19 pandemic, higher education institutions (HEIs) implemented new types of working, teaching and communicating quickly. Thereby, faculty staff faced multiple challenges in professional regards. They were in a ‘sandwich position’ between the HEIs and the students and they presumably took on the role of ‘on site’ crisis managers who often had to embed the situation communicatively. Against this background, this article addresses the questions: What challenges for HEIs revealed during the COVID-19 pandemic from the teachers’ perspective? And: To what extent can assumptions about turning points in the higher education (HE) system be derived from this? Answers are based on the triangulation of a literature review and data from an online survey. The results point to human, organizational and technical challenges, and opportunities in terms of communication, teaching, resilience and crisis management. At the end, some assumptions are derived that can be used for further research.","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"32 2","pages":""},"PeriodicalIF":3.1,"publicationDate":"2024-04-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1468-5973.12566","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140552968","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Organizational ambidexterity: A reconceptualization and research agenda for the VUCA international context 组织的灵活性：针对 VUCA 国际背景的概念重构和研究议程

IF 3.1 3区管理学

Journal of Contingencies and Crisis Management Pub Date : 2024-04-13 DOI: 10.1111/1468-5973.12565

Susana Fernández-Pérez de la Lastra, Gonzalo Sánchez-Gardey

{"title":"Organizational ambidexterity: A reconceptualization and research agenda for the VUCA international context","authors":"Susana Fernández-Pérez de la Lastra, Gonzalo Sánchez-Gardey","doi":"10.1111/1468-5973.12565","DOIUrl":"https://doi.org/10.1111/1468-5973.12565","url":null,"abstract":"The literature confirms that organizational ambidexterity (OA) is the key to increasing an organization's prospects for survival and success in an increasingly volatile, uncertain, complex, ambiguous (VUCA) international environment. A critical review of this literature reveals that the conceptualization of OA is disorganized and ambiguous when it establishes and labels relevant aspects of this construct, such as its development and implementation. This study provides a conceptual framework for OA and its dimensions and explains the mechanisms for building and implementing OA. The most important contribution resides in providing research guidelines to improve the consistency and rigour of OA conceptualization in the VUCA international context. To develop this research agenda, we use the VUCA framework, which allows us to identify possible future research and the application of theories and methodologies not previously used. Thus, in general terms, to respond to volatility, studies must be carried out on the agility of organizations. For uncertainty, the topics of knowledge and information management are interesting. To respond to the complexity, topics on restructuring are interesting. And to avoid ambiguity, studies on experimentation would be ideal. Based on this generality, this study proposes multiple future lines of research.","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"32 2","pages":""},"PeriodicalIF":3.1,"publicationDate":"2024-04-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140550057","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Building tourism SMEs' business resilience through adaptive capability, supply chain collaboration and strategic human resource 通过适应能力、供应链合作和战略性人力资源，增强旅游业中小型企业的业务复原力

IF 3.1 3区管理学

Journal of Contingencies and Crisis Management Pub Date : 2024-04-08 DOI: 10.1111/1468-5973.12564

Ai Na Seow, Yuen Onn Choong, Mei Peng Low, Nur Hafizah Ismail, Chee Keong Choong

{"title":"Building tourism SMEs' business resilience through adaptive capability, supply chain collaboration and strategic human resource","authors":"Ai Na Seow, Yuen Onn Choong, Mei Peng Low, Nur Hafizah Ismail, Chee Keong Choong","doi":"10.1111/1468-5973.12564","DOIUrl":"https://doi.org/10.1111/1468-5973.12564","url":null,"abstract":"Small- and medium-sized enterprises (SMEs) play a significant role in the global economy, particularly, in tourism and hospitality. However, they face challenges due to their vulnerability to external disruptions. A research model was proposed to enhance SME resilience in tourism through supply chain collaboration, strategic human resource and adaptive capability. Drawing on Dynamic Capability Theory, a total of seven hypotheses were presented. The data collection were conducted in Malaysia. There were 210 SME owners/managers participated in the survey. Data were analysed using Smart PLS software version 4. Results suggest that addressing business collaboration and human resource development are critical factors in developing capabilities that foster business resilience in tourism SMEs. The study addresses the dearth of theoretical and practical research on tourism SMEs. While calling SMEs for more attention to developing resilient businesses, this study serves as insights for disaster planning to withstand potential future shocks.","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"32 2","pages":""},"PeriodicalIF":3.1,"publicationDate":"2024-04-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140537902","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Expanding victim-centred postcrisis communication through memorials: A case study of Lufthansa's communication efforts following the 2015 Germanwings plane crash 通过纪念馆扩大以受害者为中心的危机后传播：汉莎航空在 2015 年德国之翼空难后的传播案例研究

IF 3.1 3区管理学

Journal of Contingencies and Crisis Management Pub Date : 2024-03-28 DOI: 10.1111/1468-5973.12561

Elina R. Tachkova

引用次数: 0

Sudden crisis events and firms' stock price fluctuations: A multidimensional heterogeneity perspective 突发危机事件与公司股价波动：多维异质性视角

IF 3.1 3区管理学

Journal of Contingencies and Crisis Management Pub Date : 2024-03-25 DOI: 10.1111/1468-5973.12560

Meng Tian, Xinyi Wang, Jiaxin Xie, Wei Huang

引用次数: 0

We are sidekicks! Concretizing the antecedents and outcomes of communal coping in the COVID-19 crisis renewal 我们是跟班！在 COVID-19 危机复兴中将社区应对的前因后果具体化

IF 3.1 3区管理学

Journal of Contingencies and Crisis Management Pub Date : 2024-03-21 DOI: 10.1111/1468-5973.12557

Yang Yi, Dongqing Xu, Weiting Tao, Yeunjae Lee

引用次数: 0

Headline risk: Forging a crisis communication keystone 标题风险：打造危机公关基石

IF 3.1 3区管理学

Journal of Contingencies and Crisis Management Pub Date : 2024-03-21 DOI: 10.1111/1468-5973.12559

Jim Pierpoint

{"title":"Headline risk: Forging a crisis communication keystone","authors":"Jim Pierpoint","doi":"10.1111/1468-5973.12559","DOIUrl":"https://doi.org/10.1111/1468-5973.12559","url":null,"abstract":"In March 2023, headlines about a single ill-conceived press release amplified in the social media triggered a one-day, $42 billion bank run that threatened to destabilise the US financial system. The Silicon Valley Bank collapse represents an extreme example of headline risk, the potential for breaking news to trigger a PR crisis and corresponding brand and business shocks. This paper presents the results of exploratory research supporting the creation of risk management frameworks for measuring, monitoring, managing and ultimately mitigating financially material headline risk. Based on brand tracking data for 24 major companies covered by the news media queried and visualised using an AI-enabled analytics tool, the study confirms that news corresponds to tail risk—defined in this study as low-probability, high-impact events that major companies and national brands would term crises. Time-series data tracking the volatility of consumer attention and the valence of media buzz support an architecture for constructing rigorous communication research and headline risk management frameworks. Crisis communication emerges as the initial phase in managing exogenous, idiosyncratic shocks marked by significant negative shifts in brand perceptions and consumer purchase consideration.","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"32 1","pages":""},"PeriodicalIF":3.1,"publicationDate":"2024-03-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1468-5973.12559","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140181677","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

How Norwegian homecare managers tackled COVID-19 and displayed resilience-in-action: Multiple perspectives of frontline-staff 挪威家庭护理管理者如何应对 COVID-19 并在行动中展现韧性：前线工作人员的多重视角

IF 3.1 3区管理学

Journal of Contingencies and Crisis Management Pub Date : 2024-03-19 DOI: 10.1111/1468-5973.12558

Camilla Seljemo, Siri Wiig, Olav Røise, Louise A. Ellis, Jeffrey Braithwaite, Eline Ree

{"title":"How Norwegian homecare managers tackled COVID-19 and displayed resilience-in-action: Multiple perspectives of frontline-staff","authors":"Camilla Seljemo, Siri Wiig, Olav Røise, Louise A. Ellis, Jeffrey Braithwaite, Eline Ree","doi":"10.1111/1468-5973.12558","DOIUrl":"https://doi.org/10.1111/1468-5973.12558","url":null,"abstract":"A resilient healthcare system is key to responding to sudden crises, such as the coronavirus disease 2019 (COVID-19) pandemic. Homecare services have been an important platform of healthcare delivery during the pandemic, and healthcare staff on the frontlines of homecare have been confronted with major challenges requiring adaptation to sustain high quality healthcare services. Managers' capacities to adapt to disruptions and challenges are important for an adequate response to challenges on the frontlines. To explore healthcare staff's perspectives on managers at different managerial levels (meso-level) handling of the COVID-19 pandemic in Norwegian homecare services. A qualitative multiple case study was designed including four cases. A case was defined as a homecare service within a Norwegian municipality (public organization). Data were collected through 16 interviews with healthcare staff. Interviews were conducted by using a semi-structured interview guide. Healthcare staff reported their managers as proactive, prepared and responded quickly. Present and supportive managers that provided effective and targeted information, and involved staff in decision-making were key to handling the pandemic in Norwegian homecare services. Our results underscore the interaction between healthcare staff and managers at different managerial levels as essential for quickly react, adapt, and resiliently respond to disruptions like the COVID-19 pandemic. Organizations need to have the flexibility to interact across levels and encourage managers to apply strategies for collaboration and staff involvement, especially during a crisis.","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"32 1","pages":""},"PeriodicalIF":3.1,"publicationDate":"2024-03-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1468-5973.12558","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140164442","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Attitude in a crisis: A new keystone concept in crisis communication leadership 危机中的态度：危机传播领导力的新基石概念

IF 3.1 3区管理学

Journal of Contingencies and Crisis Management Pub Date : 2024-03-16 DOI: 10.1111/1468-5973.12552

Jonathan Graffeo, Yan Jin

引用次数: 0