Journal of Contingencies and Crisis Management最新文献_第10页

Becoming crisis-ready: A systematic literature review on corporate crisis readiness and the process to achieving it 做好危机准备：关于企业危机准备和实现过程的系统文献综述

IF 2.6 3区管理学

Journal of Contingencies and Crisis Management Pub Date : 2024-09-23 DOI: 10.1111/1468-5973.12614

Albena Björck, Richard Bläse, Paulina Bastida

{"title":"Becoming crisis-ready: A systematic literature review on corporate crisis readiness and the process to achieving it","authors":"Albena Björck, Richard Bläse, Paulina Bastida","doi":"10.1111/1468-5973.12614","DOIUrl":"https://doi.org/10.1111/1468-5973.12614","url":null,"abstract":"As global crises become increasingly complex and intertwined, crisis readiness has emerged as a pivotal factor for an organisation's survival. Despite a growing, interdisciplinary corpus of research underscoring the necessity for systematic crisis management and strategic communication, a comprehensive understanding of corporate crisis readiness and methodologies for its achievement remain elusive and inadequately addressed. To bridge this knowledge gap, we conducted a systematic literature review, meticulously analysing 7287 articles to identify 40 eligible studies from 1987 to 2022. Through inductive content analysis and narrative synthesis, we have delineated the concept of crisis readiness and devised a comprehensive 10-step process framework that organisations are advised to implement in preparation for potential crises. This investigation enriches the academic dialogue on crisis readiness by integrating insights from strategic management, crisis handling, organisational development, and learning theories. This offers a more nuanced understanding of how organisations can equip themselves for crisis situations. Additionally, our study sheds light on promising directions for future research in this vital field.","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"32 3","pages":""},"PeriodicalIF":2.6,"publicationDate":"2024-09-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1468-5973.12614","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142313427","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

A micro-level model for crisis management in tourism destinations: An interdisciplinary approach 旅游目的地危机管理的微观模型：跨学科方法

IF 2.6 3区管理学

Journal of Contingencies and Crisis Management Pub Date : 2024-09-22 DOI: 10.1111/1468-5973.12619

Christin Khardani, Jürgen Schmude

引用次数: 0

Assessing crisis spillover risks: The role of perceived severity and corporate response effectiveness in China 评估危机外溢风险：中国企业对危机严重性的认知和应对效果的作用

IF 2.6 3区管理学

Journal of Contingencies and Crisis Management Pub Date : 2024-09-20 DOI: 10.1111/1468-5973.12621

Yijing Wang, Daniel Laufer, Jia Ding

{"title":"Assessing crisis spillover risks: The role of perceived severity and corporate response effectiveness in China","authors":"Yijing Wang, Daniel Laufer, Jia Ding","doi":"10.1111/1468-5973.12621","DOIUrl":"https://doi.org/10.1111/1468-5973.12621","url":null,"abstract":"Although the spillover effect of crises represents an emerging area of interest within crisis communication studies, the perspective of consumers on the risk of crisis spillover as a result of corporate misconduct by another company remains underexplored in emerging markets like China. This study aims to fill the void through assessing how the severity of a crisis and the strategic responses by companies influence consumer perceptions of spillover risks from corporate misconduct by another company. A pre-test (N = 120) determined two corporate misconducts as characteristic for the automotive industry in China. These scenarios were utilized in an online experiment (N = 320) to examine the effects of two crisis response strategies (issuing a denial vs. giving no response) by a competitor automaker. The results reveal that when a corporate misconduct is perceived as more severe, the perceived crisis spillover risks to the industry is higher; this perceived risk mediates the impact of crisis severity on negative word-of-mouth. Issuing a denial is more effective than giving no response, and leads to more positive consumer outcomes. This research unravels the complex dynamics at play in shaping consumer attitudes towards companies indirectly impacted by a crisis through a spillover effect.","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"32 3","pages":""},"PeriodicalIF":2.6,"publicationDate":"2024-09-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1468-5973.12621","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142275068","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

From fury to forgiveness: Exploring the mediating role of emotions in the relationship between crisis type, corporate social responsibility fit, and organizational outcomes 从愤怒到宽恕：探索情绪在危机类型、企业社会责任契合度和组织成果之间的中介作用

IF 2.6 3区管理学

Journal of Contingencies and Crisis Management Pub Date : 2024-09-19 DOI: 10.1111/1468-5973.12620

James Ndone

{"title":"From fury to forgiveness: Exploring the mediating role of emotions in the relationship between crisis type, corporate social responsibility fit, and organizational outcomes","authors":"James Ndone","doi":"10.1111/1468-5973.12620","DOIUrl":"https://doi.org/10.1111/1468-5973.12620","url":null,"abstract":"This study investigates how three types of emotions (anger, affective empathy, and cognitive empathy) mediate the relationship between crisis type and corporate social responsibility (CSR) fit and organizational outcomes such as purchase intentions, negative word-of-mouth (nwom), organizational reputation, as well as forgiveness. An online 2 (crisis type: product-harm vs. moral-harm) x 2 (CSR fit: high fit vs. low fit) between-subjects design (N = 412) was conducted with the participants recruited via CloudResearch, a crowdsourcing platform. The findings indicate that anger significantly mediates the relationship between crisis type and crisis outcomes, with product-harm crises increasing anger and leading to more negative outcomes. Conversely, high CSR fit reduces anger and enhances positive organizational outcomes. Affective empathy also mediates these relationships, with product-harm crises lowering affective empathy and CSR fit improving it, subsequently influencing purchase intentions, reputation, forgiveness, and negative word-of-mouth. Cognitive empathy partially mediates these effects, particularly affecting negative word-of-mouth, reputation, and forgiveness. These results suggest that managing stakeholder emotions through CSR alignment can effectively mitigate negative impacts during crises. Both theoretical and practical implications are discussed.","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"32 3","pages":""},"PeriodicalIF":2.6,"publicationDate":"2024-09-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1468-5973.12620","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142273091","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

A four-phase model and a mobile app for crisis preparedness and management in small and medium sized enterprises 中小企业危机准备和管理的四阶段模型及移动应用程序

IF 2.6 3区管理学

Journal of Contingencies and Crisis Management Pub Date : 2024-09-19 DOI: 10.1111/1468-5973.12618

Kimmo Kiiveri, Paula Naumanen, Jyrki Liesivuori, Seppo Virtanen, Jouni Isoaho

{"title":"A four-phase model and a mobile app for crisis preparedness and management in small and medium sized enterprises","authors":"Kimmo Kiiveri, Paula Naumanen, Jyrki Liesivuori, Seppo Virtanen, Jouni Isoaho","doi":"10.1111/1468-5973.12618","DOIUrl":"https://doi.org/10.1111/1468-5973.12618","url":null,"abstract":"In this study, we present a new four-phase crisis model and the development and assessment of a mobile crisis management application. The model development was supported by a participatory process involving Finnish Small and Medium-sized Enterprises (SMEs). The four phases of the model are preparedness, beginning of the crisis, during the crisis, and after the crisis. The new model is incorporated into the mobile app to offer clear, actionable advice for different stages of crisis management. The mobile app, “Crisis Assistant”, is designed to aid SMEs in managing a variety of crises, including infectious diseases, accidents, cyber security threats, personnel issues, and business changes. Recognizing the unique vulnerabilities of SMEs due to their size and resource constraints, and their critical role in the economy, the app aims to provide accessible, user-friendly crisis management guidance. In the mobile app, web analytics provide real-time insights into the content usage, which allows for updates to the crisis guidance content and authorities' instructions as well as the further development of the app. The app has been well-received, highlighting the importance of mobile-based solutions in enhancing SME resilience and preparedness for crises. This study suggests future research should evaluate the app's broader impact on SME crisis management capabilities and applicability to other crisis domains.","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"32 3","pages":""},"PeriodicalIF":2.6,"publicationDate":"2024-09-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1468-5973.12618","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142273090","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Turkish validity and reliability of the screening scale for indirect trauma caused by media exposure to social disasters (SITMES) 媒体报道社会灾难造成的间接创伤筛查量表（SITMES）在土耳其的有效性和可靠性

IF 2.6 3区管理学

Journal of Contingencies and Crisis Management Pub Date : 2024-09-15 DOI: 10.1111/1468-5973.12616

Aysun Güzel, Selma İnfal Kesim

{"title":"Turkish validity and reliability of the screening scale for indirect trauma caused by media exposure to social disasters (SITMES)","authors":"Aysun Güzel, Selma İnfal Kesim","doi":"10.1111/1468-5973.12616","DOIUrl":"https://doi.org/10.1111/1468-5973.12616","url":null,"abstract":"<div>\u0000 \u0000 \u0000 <section>\u0000 The present study aimed to address the validity and reliability of the Turkish version of the Screening Scale for Indirect Trauma Caused by Media Exposure to Social Disasters (SITMES). This study was a methodological research. The data was collected between July 17 and September 18, 2023. The sample consisted of individuals aged 18 and older residing in any province across Turkiye. The data of 530 participants were collected through online (Google Forms) and face-to-face (for test–retest purposes) methods (405 through Google Forms and 125 face-to-face participants in Burdur province). The data were collected using a demographic information form (six questions), the SITMES (24 items), the 6-item Brief Resilience Scale, and the 22-item Impact of Event Scale-Revised. All analyses were performed on the SPSS 25.0 and LISREL programmes. Cronbach's α values were calculated to be .91 for the “psychological, physical, and behavioural responses to social disasters” subscale, 0.89 for the “moral resentment due to social disasters” subscale, 0.86 for the “a sense of threat to life due to social disasters” subscale, and 0.92 for the SITMES total score. The replicated confirmatory factor analysis with the mentioned modifications yielded the following goodness-of-fit indices: p < .05, χ2/df = 4.1, RMSEA = 0.07, RMR = 0.08, SRMR = 0.06, NFI = 0.88, NNFI = 0.90, CFI = 0.91, IFI = 0.91, and ECVI = 2.13. The findings revealed that the scale consisting of 24 items within three subscales can validly and reliably utilized in the Turkish context.\u0000 </section>\u0000 </div>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"32 3","pages":""},"PeriodicalIF":2.6,"publicationDate":"2024-09-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142233978","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Anger expressions of social media users following different crisis response strategies towards health emergency 社交媒体用户在采取不同危机应对策略后对突发卫生事件的愤怒表达

IF 2.6 3区管理学

Journal of Contingencies and Crisis Management Pub Date : 2024-09-14 DOI: 10.1111/1468-5973.12615

Zhijin Zhong, Zhiyi Luo, Yiling Chen, Lifang Li

{"title":"Anger expressions of social media users following different crisis response strategies towards health emergency","authors":"Zhijin Zhong, Zhiyi Luo, Yiling Chen, Lifang Li","doi":"10.1111/1468-5973.12615","DOIUrl":"https://doi.org/10.1111/1468-5973.12615","url":null,"abstract":"Although studies have argued the relationship of anger expressions with the satisfaction of crisis response strategies in traditional studies, fewer studies had integrated large-scale user-generated social media data to characterize public's dynamic anger expressions in multiple crisis stages following different response strategies. Drawing on the Situational Crisis Communication Theory and text mining techniques, this study analyzed the anger expressions in Weibo posts using Linguistic Inquiry and Word Count (LIWC, 2015), and the statistical comparison results suggested that the number of anger words after the involved company conducted deny strategy was significantly larger than the number of anger words when diminish and rebuild strategies were applied. Furthermore, using Biterm Topic Model, we observed dynamic changes of anger-related posts' themes following different crisis response strategies. Our research serves as an impetus for authorities to systematically examine the manifestations of anger exhibited by individual users on social media platforms, thereby enabling an assessment of public sentiments pertaining to diverse strategies. This also empowers practitioners to enhance the precision and efficacy of crisis phase-specific responses within the domain of crisis communication.","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"32 3","pages":""},"PeriodicalIF":2.6,"publicationDate":"2024-09-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142233224","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Volunteer onboarding in times of crisis: Utah's experience during COVID-19 危机时期的志愿者入职：犹他州在 COVID-19 期间的经验

IF 2.6 3区管理学

Journal of Contingencies and Crisis Management Pub Date : 2024-09-11 DOI: 10.1111/1468-5973.12617

Matthew Fifolt, Sean McMahon, Katie H. Lewis, Andrea Skewes

引用次数: 0

Insights into decision-maker's perceptions of good versus bad decisions in emergency services—A modified Delphi study 洞察决策者对应急服务决策好坏的看法--改良德尔菲研究

IF 2.6 3区管理学

Journal of Contingencies and Crisis Management Pub Date : 2024-09-03 DOI: 10.1111/1468-5973.12613

Greg Penney, David Launder, Tudor Codreanu, Matthew B. Thompson

{"title":"Insights into decision-maker's perceptions of good versus bad decisions in emergency services—A modified Delphi study","authors":"Greg Penney, David Launder, Tudor Codreanu, Matthew B. Thompson","doi":"10.1111/1468-5973.12613","DOIUrl":"https://doi.org/10.1111/1468-5973.12613","url":null,"abstract":"Decision-making in emergency situations, such as those faced by fire, police, and health service personnel, presents unique challenges due to the high-stakes and time-pressured environment. Here we aim to better understand what emergency responders regard as constituting ‘good’ and ‘bad’ decisions in emergency situations. We administered a modified Delphi study, eliciting opinions from decision-makers across all these sectors towards consensus around the key elements of good and bad decision-making. Participants were first asked to define what makes a ‘good’ and a ‘bad’ decision, and subsequently to identify the top five most important elements of each. While consensus was not found, important insights were identified that can assist improve the standard of decision making at all levels of emergency response and management. We observed (i) a lack of a common understanding between participants of what a decision is, and how a decision differs from pre-decision and postdecision components; (ii) responses varied according to whether a free text description or the identification of separate elements was requested; (iii) respondents valued ‘goodness’ across different and at times unrelated components a scaled measure of decision quality as opposed to a binary evaluation of ‘rightness’; and (iv) pre- and postdecision elements are considered more important than the decision itself when determining the quality of a decision. To address the issues highlighted by the study we recommend improvements in training, and improvements to organization doctrine related to decision making, risk tolerance, assessment of decision quality and development of intent-based or principle-based operational guidance. Ultimately, incident controllers from all services must remain cognizant that they will face considerable scrutiny if they cannot explain how they arrived at the decision they made.","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"32 3","pages":""},"PeriodicalIF":2.6,"publicationDate":"2024-09-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1468-5973.12613","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142130371","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Collective response capacity: Developing crisis leadership in organisations 集体应对能力：培养组织的危机领导能力

IF 2.6 3区管理学

Journal of Contingencies and Crisis Management Pub Date : 2024-08-31 DOI: 10.1111/1468-5973.12612

Synnøve Nesse, Vidar Schei, Ian Mitroff

{"title":"Collective response capacity: Developing crisis leadership in organisations","authors":"Synnøve Nesse, Vidar Schei, Ian Mitroff","doi":"10.1111/1468-5973.12612","DOIUrl":"https://doi.org/10.1111/1468-5973.12612","url":null,"abstract":"How can crisis leadership be developed before an organisational crisis occurs? This article addresses this important question by reviewing three individual-level leadership perspectives (leader personality traits, leadership styles, and functional leadership) and three organisational level perspectives (leadership as contextual, leadership as collective, and leadership as dynamic), on how to develop crisis leadership with regard to recruitment, selection, and training. While crisis leadership is often perceived as something individual “leaders are born with” or as a variant of general leadership abilities, such an understanding leaves much to chance in terms of who will be effective leaders in a crisis, as well as the development of leadership capacity in organisations before a crisis actually occurs. This passive approach not only contradicts research on what constitutes effective crisis leadership but also is perceived to be unethical in terms of the potential consequences ineffective leadership can have in a crisis. This article provides an integrative overview of current and hitherto dispersed crisis leadership development research, showing how recruitment, selection and training to achieve collective crisis leadership capacity encompasses switching between organisational and individual level perspectives. We suggest implications for theory and future research as well as for practitioners responsible for developing crisis leadership in organisations.","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"32 3","pages":""},"PeriodicalIF":2.6,"publicationDate":"2024-08-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1468-5973.12612","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142100427","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0