Permanently on standby: Practitioner perspectives on the complexities of crisis planning

IF 2.6 3区 管理学 Q3 MANAGEMENT
Vidhi Chaudhri, Nina Armbrust, Sergül Nguyen
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引用次数: 0

Abstract

Although crisis planning (including both prevention and preparation) is well-established as the 'alpha' of crisis management, businesses often find themselves caught off-guard in the face of crises. What impedes business organizations from heeding scholarly advice to engage in crisis planning? Interviews with corporate communication professionals suggest that in a fast-evolving digital landscape characterized by the ambiguity of what ‘qualifies’ as a crisis, the need for an organizational culture of preparedness and balancing structure with agility are the hallmarks of crisis planning. Even when interviewees acknowledge the importance of crisis planning, cultivating a culture of preparedness is contingent on an engaged leadership that recognizes and provides communication professionals a seat at the table, fosters internal coordination, and understands the importance of peacetime relationships with stakeholders. Our paper addresses the complexities and implications of crisis planning that is typically hidden from view.

长期待命:从业人员对危机规划复杂性的看法
尽管危机规划(包括预防和准备)已被公认为危机管理的 "α",但企业往往发现自己在面对危机时措手不及。是什么阻碍了企业组织听从学者的建议参与危机规划?与企业传播专业人士的访谈表明,在快速发展的数字环境中,危机的 "定性 "模糊不清,危机规划的特点是需要一种有备无患的组织文化,并在结构与灵活性之间取得平衡。即使受访者承认危机规划的重要性,培养备战文化也取决于领导层的参与度,领导层应承认并为传播专业人员提供一席之地,促进内部协调,并了解和平时期与利益相关方关系的重要性。我们的论文论述了危机规划的复杂性和影响,而危机规划通常是不为人知的。
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来源期刊
CiteScore
5.40
自引率
12.90%
发文量
51
期刊介绍: The Journal of Contingencies and Crisis Management is an invaluable source of information on all aspects of contingency planning, scenario analysis and crisis management in both corporate and public sectors. It focuses on the opportunities and threats facing organizations and presents analysis and case studies of crisis prevention, crisis planning, recovery and turnaround management. With contributions from world-wide sources including corporations, governmental agencies, think tanks and influential academics, this publication provides a vital platform for the exchange of strategic and operational experience, information and knowledge.
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