Journal of Contingencies and Crisis Management最新文献

{"title":"The Distinctive Social Emotion Network and Process Following Natech Accidents: Evidence From China","authors":"Xiaohan Yan,&nbsp;Chen Wu,&nbsp;Yi Liu,&nbsp;Tiezhong Liu","doi":"10.1111/1468-5973.70060","DOIUrl":"https://doi.org/10.1111/1468-5973.70060","url":null,"abstract":"<div>\u0000 \u0000 <p>The frequency and risk of Natech (Natural Hazard Triggered Technological) accidents have risen significantly within the context of increased extreme weather events and accelerated global industrialisation. As disasters that combine unpredictability and complexity, Natech accidents tend to generate and accumulate negative emotions in patterns that differ markedly from other types of incidents, making it crucial to study the characteristics of social emotion generation and interaction to better manage public emotions in Natech accidents. This study conducts a case study of “Beijing Subway Changping Line Accident” and applies the Social Network Analysis (SNA) method to examine how network structure, key nodes, and network positions influence the generation pathway and the intensity of social emotion across the stages of this Natech accident. The results reveal that social emotions in Natech accidents exhibit a negative inclination, stronger than those in natural disasters, but weaker than those in technological accidents. The interplay of natural disasters and technological accidents triggers a rapid escalation of social emotions in Natech accidents. In emergency management of Natech accidents, the government plays a leading role, while NGOs and media serve as auxiliary forces, collectively facilitating the interpretation and communication of accidents to de-escalate public attention and guide emotional trajectories. The negative emotions stem mainly from the specific nature of the accident rather than from purely natural or technological causes. This study is among the earliest explorations of the mechanisms behind social emotion generation in Natech accidents based on Chinese cases. It constructs a customised emotion dictionary for the accident and enriches the indicators for measuring emotions. It reveals the social emotion trends from a social network structure perspective, which provides nuanced insights into the effective management of public emotions in Natech accidents.</p>\u0000 </div>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"33 2","pages":""},"PeriodicalIF":2.6,"publicationDate":"2025-06-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144244959","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Türkiye's COVID-19 Pandemic Experience in the Framework of Community Resilience: A Mixed Methods Study","authors":"Samet Dinçer,&nbsp;Yunus Emre Özer","doi":"10.1111/1468-5973.70059","DOIUrl":"https://doi.org/10.1111/1468-5973.70059","url":null,"abstract":"<div>\u0000 \u0000 \u0000 <section>\u0000 \u0000 <h3> Purpose</h3>\u0000 \u0000 <p>A pandemic caused by the COVID-19 virus spread throughout the world in December 2019. The COVID-19 pandemic forced governments to implement various public health policies. Countries have struggled with this new situation within the limits of their resilience. The aim of the study is to determine how the components of community resilience are affected by the COVID-19 pandemic in Türkiye.</p>\u0000 </section>\u0000 \u0000 <section>\u0000 \u0000 <h3> Design</h3>\u0000 \u0000 <p>Mixed methods were used in the study, incorporating both qualitative and quantitative research approaches. In the qualitative phase of the mixed method, interviews were conducted with eight academics from different disciplines to identify these components. In the quantitative phase, a questionnaire based on the data obtained in the qualitative phase was administered to 453 participants in Türkiye. The objective of the quantitative research was to determine the comparability of the data obtained from the qualitative research. In the last part of the study, the qualitative and quantitative data were combined and visualized.</p>\u0000 </section>\u0000 \u0000 <section>\u0000 \u0000 <h3> Findings</h3>\u0000 \u0000 <p>According to the results of the analysis, it was determined that the community was negatively affected by disaster management policies, there were inequalities in education, and trust in society was low. The health system, economy, and psychosocial factors were perceived as more resilient.</p>\u0000 </section>\u0000 \u0000 <section>\u0000 \u0000 <h3> Originality</h3>\u0000 \u0000 <p>In the study, we contribute to disaster research by identifying the factors that reduce the resilience of the Turkish community, based on the experience gained during the pandemic. For this reason, this approach may make it easier to identify factors that weaken resilience against future pandemics.</p>\u0000 </section>\u0000 </div>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"33 2","pages":""},"PeriodicalIF":2.6,"publicationDate":"2025-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1468-5973.70059","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144244538","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Exposing Pathways to Organisational Resilience: Revenue Recovery Patterns Among Ukrainian Firms in a War Economy","authors":"Gerrit Anton de Waal,&nbsp;Amy L. Kenworthy,&nbsp;Sophia Opatska,&nbsp;Olena Trevoho,&nbsp;Yaryna Boychuk,&nbsp;Valeria Kozlova","doi":"10.1111/1468-5973.70058","DOIUrl":"https://doi.org/10.1111/1468-5973.70058","url":null,"abstract":"<p>This study investigates the dynamic pathways of organisational resilience among Ukrainian firms operating in a war economy. Our research highlights the profound impact of armed conflicts on commerce, emphasising the need for businesses to develop resilience strategies to mitigate risks and maintain operations. Through an examination of organisational data representing the 2-year period following Russia's full-scale invasion of Ukraine, our findings support the presence of two resilience pathways previously described in the extant literature, ‘bounce-back’ and ‘bounce-beyond’ and expose two new pathways which we have labelled ‘bounce-less’ and ‘bounce-boom.’ Our findings reveal the complex and varying paths of organisational resilience resulting from changes in market demand and resource availability, underscoring the importance of organisational adaptability, resourcefulness and innovation. We also propose a broader definition of resilience than is currently found in the literature – one which recognises the challenges of achieving a baseline of organisational survival in a time of crisis. The article concludes with practical implications and recommendations for future research on resilience in wartime conditions.</p>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"33 2","pages":""},"PeriodicalIF":2.6,"publicationDate":"2025-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1468-5973.70058","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144244537","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Extreme Weather Events and Risk Communication Challenges in Central Appalachia: A Qualitative Inquiry","authors":"Azmat Khan,&nbsp;Amy E. Chadwick,&nbsp;Natalie Kruse Daniels,&nbsp;Geoffrey D. Dabelko,&nbsp;Leigh-Anne Krometis,&nbsp;Jamie E. Shinn,&nbsp;Amy J. Lynch,&nbsp;Emily Garner,&nbsp;William Cully Hession,&nbsp;Jen Bowman","doi":"10.1111/1468-5973.70057","DOIUrl":"https://doi.org/10.1111/1468-5973.70057","url":null,"abstract":"<p>This study inventories and identifies communication challenges faced by emergency management agencies in Central Appalachia as they engage communities in preparation, response and recovery efforts for extreme weather events (EWEs). Drawing on data from nine group discussions and guided by the Social Ecological Model, the analysis discerned an array of barriers to effective risk communication, originating from cultural, organizational, interpersonal and individual dynamics. It was found that a pervasive distrust of emergency agencies and broader climate governance, articulated through the notion of ‘mining,’ undermines organizational legitimacy. Conflicting messages from emergency sources with ambiguous or overlapping roles create confusion, numb and desensitize populations, and further erode source credibility. Poor internet and cellular connectivity constrain timely information delivery and exacerbate vulnerabilities. Additionally, the region's ingrained culture of ‘riding-it-out’, while a valuable source of organic resilience and self-efficacy, is seen by some emergency managers as ‘stubbornness,’ which leads to misalignment in risk communication. This study re-contextualizes these cultural attributes as essential ‘social capital’ and offers strategies to align communication practices and resources with local identity and agency needs. Findings contribute to culturally responsive approaches to participatory risk communication.</p>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"33 2","pages":""},"PeriodicalIF":2.6,"publicationDate":"2025-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1468-5973.70057","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144244536","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Should Organisations Remain Silent Before the Storm: Testing the Effects of Perceived Source of Disclosure and Moral Recognition in a Crisis Response Following a Scansis","authors":"Elina R. Tachkova,&nbsp;Tomasz A. Fediuk","doi":"10.1111/1468-5973.70056","DOIUrl":"https://doi.org/10.1111/1468-5973.70056","url":null,"abstract":"<p>Research in crisis communication has emphasised the complexity of emotions that crises breed. Recently, exploitation crises have received significant scholarly attention. Scansis has been termed as a type of exploitation crisis, which is characterised by strong perceptions of injustice and greed. This study corroborates previous findings pertaining to the effects of scansis on key crisis outcome variables such as purchase intentions and negative word-of-mouth. Additionally, we extend on existing research by testing the effectiveness of stealing thunder and explicit recognition of moral outrage following a scansis. Specifically, the study employs a 2 (perceived source of transgression disclosure: organisation vs. media) by 2 (corrective action coupled with moral recognition response: yes vs. no) between-subjects factorial design. The results indicate that scansis leads to desire for third-party punishment (i.e., retaliation), which has not been tested in the context of scansis before. Additionally, there is empirical evidence for the robustness of stealing thunder and its effects on purchase intentions, as well as support for the value of moral recognition statements following a scansis, a proposition made by previous research.</p>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"33 2","pages":""},"PeriodicalIF":2.6,"publicationDate":"2025-05-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1468-5973.70056","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144140367","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Business Continuity Management in Public Sector Organizations: Development, Challenges, and Ways Forward","authors":"Alexander Cedergren,&nbsp;Henrik Hassel","doi":"10.1111/1468-5973.70055","DOIUrl":"https://doi.org/10.1111/1468-5973.70055","url":null,"abstract":"<p>Business Continuity Management (BCM) is an approach aimed at ensuring the continued delivery of essential functions during crises. While BCM originates from the private sector, it has increasingly also been adopted by public sector organizations. Yet, no comprehensive overview of peer-reviewed literature on public sector BCM and its largely equivalent counterpart, Continuity of Operations Planning (COOP), has been conducted to explore the status of current research and identify avenues for future studies. This paper presents a scoping review of public sector BCM, examining the development of this approach, factors affecting its implementation, its current maturity, and remaining challenges. The findings reveal a limited but growing scholarly interest, with the COVID-19 pandemic significantly increasing attention to public sector BCM. The review highlights key factors influencing BCM implementation, including leadership support, organizational commitment, and training, as well as challenges such as the complexity of multi-stakeholder collaboration and resource constraints. While the literature often points to low BCM maturity within public sector organizations, it also indicates steady progress. Several implications for researchers and practitioners are identified. Public sector organizations play an essential role in multi-stakeholder collaborations aimed at strengthening continuity of operations across entire communities, and further studies are needed to better understand the implementation of BCM in such multi-actor contexts. Moreover, a research gap relates to how public sector organizations can overcome inherent limitations of BCM. In particular, research is needed to complement BCM with adaptive strategies to support organizations' adaptive capacity in the face of complexity and uncertainty characterizing contemporary crises.</p>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"33 2","pages":""},"PeriodicalIF":2.6,"publicationDate":"2025-05-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1468-5973.70055","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144100459","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"How the Social Identity Approach Can Improve Interoperability in Multi-Agency Emergency Response Teams","authors":"Louise Davidson,&nbsp;Holly Carter,&nbsp;John Drury,&nbsp;Richard Amlôt,&nbsp;S. Alexander Haslam","doi":"10.1111/1468-5973.70050","DOIUrl":"https://doi.org/10.1111/1468-5973.70050","url":null,"abstract":"<p>Major incident inquiries and research highlight persistent problems in interoperability. Evidence points to failures in the ability of responders from different organisations to work effectively together, which hinders collaborative efforts. Recently, researchers have argued that one reason why collaboration problems exist when different teams are required to work together is due to multiple identities within the overarching team. Whilst this perspective has been applied to other teams operating in extreme conditions, such as military teams, the evidence in emergency response teams has been scarce. In this paper, we summarise results from a programme of research in which the Social Identity Approach was applied to interoperability in the emergency services to better understand the role of social identities in collaboration, and to develop recommendations for training and policy. The findings from this programme of research show that, (1) shared identity among responders from different services improves interoperability; (2) factors such as strategic communication, context-driven salience processes, and interaction-driven salience processes can facilitate this shared identity; (3) structural barriers, cultural differences, and historically strained relationships can impede shared identity development; and (4) there is a need for psychological factors to be incorporated into interoperability training, which can be delivered either online or in-person. Based on this programme of research, we make five recommendations to improve interoperability in multi-agency teams, focusing on integrating social identity processes into training, promoting leadership practices that foster shared identity, addressing structural barriers to shared identity, developing support systems for emotional and social needs, and fostering inter-team collaboration and communication.</p>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"33 2","pages":""},"PeriodicalIF":2.6,"publicationDate":"2025-05-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1468-5973.70050","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144085161","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"How Moral Appraisals Function in Sticky Crises: Theorizing Within the Triadic Appraisal Framework of Situational Crisis Communication Theory","authors":"Rongting Niu,&nbsp;Nicholas Eng,&nbsp;Yi Zhao,&nbsp;Yan Jin","doi":"10.1111/1468-5973.70054","DOIUrl":"https://doi.org/10.1111/1468-5973.70054","url":null,"abstract":"<p>This framework advocates for theory-driven research on moral outrage-inducing sticky crises, aiming to clarify three key areas: (1) how the three preventable crisis clusters (i.e., human-error, management misconduct and scansis) and information-giving strategies (i.e., instructing and adjusting information) shape stakeholders' perceptions of moral outrage-inducing sticky crises; (2) how crisis-induced other-condemning emotions (i.e., contempt, anger and disgust) function within the triadic appraisal framework of situational crisis communication theory (SCCT); and (3) how these factors affect stakeholders' perceptions of morally related punitive organizational outcomes (i.e., boycott intentions, organizational punishment intentions and brand cancellation intentions). By addressing these gaps, this conceptual paper aims to deepen our understanding of the moral dimensions of crisis communication within the triadic appraisal framework of SCCT and to develop more effective response strategies that address the complexities of moral outrage-inducing sticky crises.</p>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"33 2","pages":""},"PeriodicalIF":2.6,"publicationDate":"2025-05-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1468-5973.70054","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143919589","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Employee Perceptions of Crisis Spillover Risk: The Role of Perceived Crisis Severity and Corporate Response Strategies","authors":"Yijing Wang,&nbsp;Sabine Einwiller,&nbsp;Daniel Laufer","doi":"10.1111/1468-5973.70053","DOIUrl":"https://doi.org/10.1111/1468-5973.70053","url":null,"abstract":"<p>While the spillover effect of crises is an emerging research topic in the field of crisis communication, little attention has been given to how employees perceive the risk of crisis spillover due to a corporate misconduct of another company. Employees are important stakeholders in an organization and closer to it than any other stakeholder group. Understanding employees' judgments of crisis spillover risk and response strategies helps to assess their advocacy behavior, which can protect the organization's reputation. This research addresses how perceived crisis severity and corporate response strategies affect employee perceptions of crisis spillover risk and their subsequent advocacy behavior. A pre-test (<i>N</i> = 181) identified three types of corporate misconduct (overcharging customers vs. data leak vs. selling rotten meat) that are characteristic for the supermarket industry. These scenarios were used in an online experiment with retail employees (<i>N</i> = 300) to examine the effects of two crisis response strategies (issuing a denial vs. no response) by a competitor supermarket for which they were asked to imagine working. The findings indicate that higher perceived severity of corporate misconduct correlates with an increased perceived crisis spillover risk to the industry. This perceived risk mediates the relationship between perceived crisis severity and the perceived spillover risk to an individual's own company. Furthermore, issuing a denial is perceived as more appropriate than offering no response, and it fosters greater employee advocacy behavior.</p>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"33 2","pages":""},"PeriodicalIF":2.6,"publicationDate":"2025-05-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1468-5973.70053","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143904930","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Duck and Inform: A Content Analysis of Nuclear Risk Instructional Campaigns","authors":"Chiara Anfuso,&nbsp;Thanos Chatziioannou,&nbsp;Chloe Hjiantoniou,&nbsp;Tugche Veys,&nbsp;Andrea Bartolucci","doi":"10.1111/1468-5973.70052","DOIUrl":"https://doi.org/10.1111/1468-5973.70052","url":null,"abstract":"<p>In response to the global energy and climate crises, many countries have decided to invest in the construction of new nuclear power plants. However, these developments bring safety and security concerns, further exacerbated by the complex relationship between energy demands and escalating geopolitical tensions. Lessons from past nuclear emergencies (e.g., Fukushima and Zaporizhzhia) have highlighted the need for preparedness strategies to protect the public from potential nuclear incidents, with an emphasis on public awareness and effective nuclear instructional risk communication. This paper presents a content analysis examining themes and instructional components within nuclear instructional campaigns, assessing their evidence-based foundations. Specifically, this paper identifies key elements that should be included to enhance the effectiveness of risk communications, focusing on strategies like the IDEA model and audience segmentation, both of which are recognized as effective instructional communication methods. A total of 47 instructional communication campaigns from 28 different countries were analysed. The results show that while most campaigns include crucial instructions, they often fall short in fostering internalization by the public, an essential factor for ensuring effective learning to achieve behavioural outcomes in individuals dealing with risks. Moreover, inconsistencies in terminology and event phase specifications were found, which could affect clarity and comprehension. Given the effectiveness of the IDEA and audience segmentation models in communication, this paper recommends integrating these strategies into future nuclear risk instructional campaigns. Ultimately, the findings provide valuable insights to help governmental and nongovernmental organizations design and develop future communication efforts in this critical area.</p>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"33 2","pages":""},"PeriodicalIF":2.6,"publicationDate":"2025-04-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1468-5973.70052","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143888997","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}