Journal of Contingencies and Crisis Management最新文献

{"title":"Employee Perceptions of Crisis Spillover Risk: The Role of Perceived Crisis Severity and Corporate Response Strategies","authors":"Yijing Wang,&nbsp;Sabine Einwiller,&nbsp;Daniel Laufer","doi":"10.1111/1468-5973.70053","DOIUrl":"https://doi.org/10.1111/1468-5973.70053","url":null,"abstract":"<p>While the spillover effect of crises is an emerging research topic in the field of crisis communication, little attention has been given to how employees perceive the risk of crisis spillover due to a corporate misconduct of another company. Employees are important stakeholders in an organization and closer to it than any other stakeholder group. Understanding employees' judgments of crisis spillover risk and response strategies helps to assess their advocacy behavior, which can protect the organization's reputation. This research addresses how perceived crisis severity and corporate response strategies affect employee perceptions of crisis spillover risk and their subsequent advocacy behavior. A pre-test (<i>N</i> = 181) identified three types of corporate misconduct (overcharging customers vs. data leak vs. selling rotten meat) that are characteristic for the supermarket industry. These scenarios were used in an online experiment with retail employees (<i>N</i> = 300) to examine the effects of two crisis response strategies (issuing a denial vs. no response) by a competitor supermarket for which they were asked to imagine working. The findings indicate that higher perceived severity of corporate misconduct correlates with an increased perceived crisis spillover risk to the industry. This perceived risk mediates the relationship between perceived crisis severity and the perceived spillover risk to an individual's own company. Furthermore, issuing a denial is perceived as more appropriate than offering no response, and it fosters greater employee advocacy behavior.</p>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"33 2","pages":""},"PeriodicalIF":2.6,"publicationDate":"2025-05-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1468-5973.70053","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143904930","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Duck and Inform: A Content Analysis of Nuclear Risk Instructional Campaigns","authors":"Chiara Anfuso,&nbsp;Thanos Chatziioannou,&nbsp;Chloe Hjiantoniou,&nbsp;Tugche Veys,&nbsp;Andrea Bartolucci","doi":"10.1111/1468-5973.70052","DOIUrl":"https://doi.org/10.1111/1468-5973.70052","url":null,"abstract":"<p>In response to the global energy and climate crises, many countries have decided to invest in the construction of new nuclear power plants. However, these developments bring safety and security concerns, further exacerbated by the complex relationship between energy demands and escalating geopolitical tensions. Lessons from past nuclear emergencies (e.g., Fukushima and Zaporizhzhia) have highlighted the need for preparedness strategies to protect the public from potential nuclear incidents, with an emphasis on public awareness and effective nuclear instructional risk communication. This paper presents a content analysis examining themes and instructional components within nuclear instructional campaigns, assessing their evidence-based foundations. Specifically, this paper identifies key elements that should be included to enhance the effectiveness of risk communications, focusing on strategies like the IDEA model and audience segmentation, both of which are recognized as effective instructional communication methods. A total of 47 instructional communication campaigns from 28 different countries were analysed. The results show that while most campaigns include crucial instructions, they often fall short in fostering internalization by the public, an essential factor for ensuring effective learning to achieve behavioural outcomes in individuals dealing with risks. Moreover, inconsistencies in terminology and event phase specifications were found, which could affect clarity and comprehension. Given the effectiveness of the IDEA and audience segmentation models in communication, this paper recommends integrating these strategies into future nuclear risk instructional campaigns. Ultimately, the findings provide valuable insights to help governmental and nongovernmental organizations design and develop future communication efforts in this critical area.</p>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"33 2","pages":""},"PeriodicalIF":2.6,"publicationDate":"2025-04-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1468-5973.70052","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143888997","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Does Trust Affect Behavior in a Public Health Crisis? Testing an Extended Theory of Planned Behavior Model With Trust","authors":"Zhiming Liu,&nbsp;Jiawei Tu,&nbsp;Tien-Tsung Lee,&nbsp;Lu Wei","doi":"10.1111/1468-5973.70051","DOIUrl":"https://doi.org/10.1111/1468-5973.70051","url":null,"abstract":"<p>Trust dynamics are known to impact an individual's compliance with information from different sources and their behaviors. It is helpful to explore the roles of trust in different entities in predicting people's behavioral intentions and behaviors in a mega-crisis. With the initial stage of a public health crisis in China as its context, this study extends the Theory of Planned Behavior by incorporating trust in four key entities: the government, scientists, healthcare providers, and others. Results show that trust in the government is a significant and positive predictor of an individual's self-care and social distancing behaviors. However, trust in scientists, healthcare providers and interpersonal trust do not affect such behaviors. This retrospective analysis enables a more panoramic reflection on the impact of trust on public behavior in the face of a crisis, offering valuable insights for the management of similar crises in the future.</p>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"33 2","pages":""},"PeriodicalIF":2.6,"publicationDate":"2025-04-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1468-5973.70051","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143875487","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Immersive Crisis Training: Features, Observations and the Shift From Traditional Crisis Exercises","authors":"Alexis Evain,&nbsp;Jess Kropczynski,&nbsp;Shane Halse,&nbsp;Audrey Fertier,&nbsp;David Panzoli,&nbsp;Frederick Benaben","doi":"10.1111/1468-5973.70049","DOIUrl":"https://doi.org/10.1111/1468-5973.70049","url":null,"abstract":"<p>This article provides insights from the 'Lessons from the Field' perspective into crisis training using virtual reality (VR). Conventional crisis simulations often involve costly in-person events, limiting accessibility and effectiveness. VR technology has emerged as a promising alternative to overcome these challenges. This article delves into the application of VR in crisis management training, examining real-world exercise examples, and presenting innovative experimentation. A comprehensive experiment, grounded in real-life exercise scenarios, was conducted to gather feedback from participants. The findings demonstrate the efficacy of VR in replicating crisis training environments, providing an innovative solution to simulate real-world use cases. These results suggest that investing in VR research and development can significantly enhance training opportunities for public safety agencies.</p>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"33 2","pages":""},"PeriodicalIF":2.6,"publicationDate":"2025-04-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1468-5973.70049","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143849040","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Prebunking Crisis Misinformation Online: The Mediation Effect of Spokesperson Connection and Perceived Correction Quality on Publics' Communicative Responses","authors":"Xuerong Lu,&nbsp;Yan Jin","doi":"10.1111/1468-5973.70048","DOIUrl":"https://doi.org/10.1111/1468-5973.70048","url":null,"abstract":"<p>While narrative is regarded as a powerfully persuasive tool in previous crisis communication literature, few empirical studies in crisis misinformation correction have examined the danger of narrative-based misinformation about an organizational crisis and how an organization might correct it via prebunking strategies using narratives. Thus, contextualized in an organizational misinformation crisis, this study examined the informational competition between crisis misinformation narrative and organizational prebunking narrative, as well as identified viable ways of using organizational narrative persuasion as a robust prebunking messaging strategy, via the mediation effects of character connection and perceived information quality, to reduce misinformation discussion on social media and increase publics' social correction intention. An online experiment with 1 (Misinformation: blame narrative) × 4 (Organizational prebunking message: blame narrative vs. victim narrative vs. renewal narrative vs. nonnarrative correction) between-subjects design was conducted with 352 US adults. Key findings include: (1) the narrative strategy included in the prebunking message exhibited limited direct effects on participants' communicative behaviors; (2) identification with the spokesperson had more impact than perceived correction quality on participants' communicative behaviors (i.e., misinformation discussion and social correction); and (3) participants' liking of the spokesperson (not trust) was positively associated with their character identification with the spokesperson. Theoretical and practical implications are further discussed in terms of the potential for using a solid persuasive tool -- narrative --to combat misinformation narrative through communicative behaviors, as well as the mechanism behind the competition between misinformation and corrective information.</p>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"33 2","pages":""},"PeriodicalIF":2.6,"publicationDate":"2025-04-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1468-5973.70048","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143840580","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Strategic Response to Organizational Crisis: A Bibliometric Approach","authors":"Nidhi Kumari,&nbsp;Rohit Raj,&nbsp;Vimal Kumar,&nbsp;Pratima Verma","doi":"10.1111/1468-5973.70046","DOIUrl":"https://doi.org/10.1111/1468-5973.70046","url":null,"abstract":"<div>\u0000 \u0000 <p>This bibliometric analysis explores crisis and organization using quantitative dimensions to identify complex patterns, trends and relationships within the academic literature. Understanding crises in organizations in this fast-changing world is significant. This study encompasses 40 years (1983−2023) and includes 246 journals and 363 documents, demonstrating a robust yearly growth rate of 7.42%. These publications last about 7.78 years on average, showing that the research is still important. They are very impactful, with 22.7 citations for each document, which shows the community's commitment, connected through an impressive 18,650 references and 921 author keywords. This effort by 921 authors, working on research and review articles together, helps us better understand the complex topics. It further leads to deeper understanding and highlights the importance of working together to tackle difficult problems, moving knowledge and solutions ahead.</p>\u0000 </div>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"33 2","pages":""},"PeriodicalIF":2.6,"publicationDate":"2025-04-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143809783","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Evaluating the Performance of Agreement Metrics in a Delphi Study on Chemical, Biological, Radiological and Nuclear Major Incidents Preparedness Using Classical and Machine Learning Approaches","authors":"Hassan Farhat,&nbsp;Alan M. Batt,&nbsp;Mariana Helou,&nbsp;Heejun Shin,&nbsp;James Laughton,&nbsp;Carolyn Dumbeck,&nbsp;Arezoo Dehghani,&nbsp;Fatemeh Rezaei,&nbsp;Nidaa Bajow,&nbsp;Luc Mortelmans,&nbsp;Walid Abougalala,&nbsp;Roberto Mugavero,&nbsp;Gregory Ciottone,&nbsp;Guillaume Alinier,&nbsp;Mohamed Ben Dhiab","doi":"10.1111/1468-5973.70044","DOIUrl":"https://doi.org/10.1111/1468-5973.70044","url":null,"abstract":"<p>Delphi studies in disaster medicine lack consensus on expert agreement metrics. This study examined various metrics using a Delphi study on chemical, biological, radiological, and nuclear (CBRN) preparedness in the Middle East and North Africa region. Forty international disaster medicine experts evaluated 133 items across ten CBRN Preparedness Assessment Tool themes using a 5-point Likert scale. Agreement was measured using Kendall's W, Intraclass Correlation Coefficient, and Cohen's Kappa. Statistical and machine learning techniques compared metric performance. The overall agreement mean score was 4.91 ± 0.71, with 89.21% average agreement. Kappa emerged as the most sensitive metric in statistical and machine learning analyses, with a feature importance score of 168.32. The Kappa coefficient showed variations across CBRN PAT themes, including medical protocols, logistics, and infrastructure. The integrated statistical and machine learning approach provides a promising method for understanding expert consensus in disaster preparedness, with potential for future refinement by incorporating additional contextual factors.</p>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"33 2","pages":""},"PeriodicalIF":2.6,"publicationDate":"2025-04-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1468-5973.70044","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143786820","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Google Trends and Media Coverage: A Comparison During the COVID-19 Pandemic","authors":"Katja Schulze,&nbsp;Johannes Ludwig Löffler,&nbsp;Martin Voss","doi":"10.1111/1468-5973.70045","DOIUrl":"https://doi.org/10.1111/1468-5973.70045","url":null,"abstract":"<p>Since the start of the COVID-19 pandemic, infodemiological studies have utilized Google Trends (GT) data to monitor and predict changes in public interest and social behavior. However, the question posed by researchers regarding the relation between online search interest and public media coverage has remained mostly unanswered. Moreover, many studies focus their research mainly on disease labels and symptoms. Thus, this article aims to contribute to crisis research, providing a long-term analysis of Google search queries and media coverage in Germany between January 2020 and December 2022, incorporating a broad range of different keywords and categories. The study identified strong correlations between GT and public media data for the categories of <i>disease labels</i>, <i>dynamics</i>, and <i>severity</i>, followed by moderate to strong correlations for <i>characteristics</i>. GT analysis of these keywords may be suitable to monitor public awareness, validate the media impact and assess the efficacy of health communication strategies. Since the results for <i>symptoms</i> showed no significant relation, disease symptoms may serve as valuable keywords for surveilling or forecasting the spread of infectious diseases. The study emphasizes the significance of examining the relationship between media coverage and information-seeking behavior during pandemics and other crises.</p>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"33 2","pages":""},"PeriodicalIF":2.6,"publicationDate":"2025-04-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1468-5973.70045","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143786847","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Public Health Response Model Estimates Bombing Consequences of Three Historical Events","authors":"Jennifer Malik,&nbsp;Abigail A. A. Enders,&nbsp;Jack Morrison","doi":"10.1111/1468-5973.70043","DOIUrl":"https://doi.org/10.1111/1468-5973.70043","url":null,"abstract":"<div>\u0000 \u0000 <p>Emergency medical response after mass casualty bombing events impacts victim outcomes. Preparedness efforts and scenario analysis via a public health response model may help mitigate morbidity and mortality from an explosive attack. The stock-and-flow model implementation and analysis were conducted using three, well-documented, historical bombing events: Birmingham Pubs, Centennial Olympic Park, and Boston Marathon. The explosives public health response model was evaluated using the known injuries sustained in the historical events and subsequent patient outcomes. Injury type and severity were used by the model to predict hospital routing, countermeasure consumption, and victim outcomes, including treatment efficacy. The model predictions are compared to the literature reports available for each event, and statistical acceptance criteria were results within two standard deviations of the historical data. The Birmingham Pubs bombings historically had 182 surviving casualties, and it is predicted there are 181 (±1.5) surviving casualties; Centennial Olympic Park bombing had 111 surviving casualties, and the model predicts 111 (±0); and Boston Marathon bombings resulted in 281 surviving casualties, and the model predicts 280 (±5.1). For all three historical events, the model predicts within two standard deviations for all examined parameters (alive, fatal, hospital routing, fatal untreated, and fatal ineffective treatment) except for the modeled hospital routing of Centennial Olympic Park bombing. Historically, all surviving victims were transported (111 patients) to area hospitals, and the model predicts 83 (±9.9) hospital transports with more people receiving sufficient care at attack site triage. The public health response model examined herein is an effective planning and mitigation tool for event preparedness to reduce risk based on historical accuracy with victim outcomes. Optimization of triage, hospital routing, and countermeasure consumption can improve victim outcome with this modeling tool. Explosives continue to be a public health risk, and mitigation efforts, such as this model, provide avenues for improved health care response.</p>\u0000 </div>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"33 2","pages":""},"PeriodicalIF":2.6,"publicationDate":"2025-04-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143778425","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Trust Erosion Framework for Organisational Responses to and Management of Global Emergencies","authors":"LaShonda Eaddy,&nbsp;Santosh Vijaykumar,&nbsp;Yan Jin,&nbsp;Xuerong Lu,&nbsp;Swati Sharma,&nbsp;Aravind Sesagiri Raamkumar","doi":"10.1111/1468-5973.70039","DOIUrl":"https://doi.org/10.1111/1468-5973.70039","url":null,"abstract":"<p>In response to the societal crisis of trust widely documented by researchers and pollsters, this conceptual paper proposes a Trust Erosion Framework (TEF). By drawing analogies with the process of soil erosion, we postulate that the erosion of trust proceeds in stages: detachment, transportation and deposition. Furthermore, erosion of trust may be precipitated by the gravitational pulls of sticky and spillover crises, moderate weather events (e.g., disinformation), or extreme weather events (e.g., global crises). Responses to trust erosion and further management of trust is a dynamic, cyclical process. We illustrate the key ideas within our framework through a case study of the World Health Organization's crisis communication management during the COVID-19 pandemic. In these ways, the TEF offers an organised, evidence-based way to understand and respond to trust erosion especially during major global crises. The expanded conceptualisation of trust erosion may enable crisis communication stakeholders from academia, practice and policy to develop innovative, proactive communication strategies, that anticipate headwinds and respond in a timely, effective manner.</p>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"33 2","pages":""},"PeriodicalIF":2.6,"publicationDate":"2025-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1468-5973.70039","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143770318","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}