Journal of Contingencies and Crisis Management最新文献

Implicating Communication: An Analysis of the US House Committee on Transportation and Infrastructure's Investigative Report of the Boeing 737 MAX Crises 影响沟通：对美国众议院交通和基础设施委员会波音 737 MAX 危机调查报告的分析

IF 2.6 3区管理学

Journal of Contingencies and Crisis Management Pub Date : 2024-11-07 DOI: 10.1111/1468-5973.70006

Ernest A. Eshun, Susan Waters, Richard O. Amoako

引用次数: 0

Crisis? What Crisis? The Contestation of Urgency in Creeping Crises 危机？什么危机？不断蔓延的危机中的紧迫性之争

IF 2.6 3区管理学

Journal of Contingencies and Crisis Management Pub Date : 2024-11-06 DOI: 10.1111/1468-5973.70004

Pia Geisemann, Daniel Geiger

{"title":"Crisis? What Crisis? The Contestation of Urgency in Creeping Crises","authors":"Pia Geisemann, Daniel Geiger","doi":"10.1111/1468-5973.70004","DOIUrl":"https://doi.org/10.1111/1468-5973.70004","url":null,"abstract":"Whilst research on extreme contexts has mainly studied responses to and perceptions of urgency in abrupt crisis settings, this paper examines the construction and contestation of urgency in ambiguous creeping crisis settings. It builds on the empirical case of the Alpine Region of Tyrol and the discourse that emerged around the climate crisis and ski tourism. By taking an abductive approach, we investigate how the temporal dynamics of urgency contestation unfold between different actors. Our findings show three discursive dynamics that drive the contestation of urgency over extended periods of time. We further reveal that actors draw on specific temporal dimensions when constructing high or low senses of urgency – a measurable, normative or synchronicity dimension. This contributes first to research on urgency by uncovering that urgency is not something that can be taken for granted in crises, but instead a multidimensional and relationally contested construct. Second, we point to the nestedness of crises by showing that the urgency of a crisis is shaped by the perception of urgency in related crises. Third, we contribute to crisis research outlining that creeping crises do not necessarily peak in a “hot phase” but instead remain contested and continue to creep on forever.","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"32 4","pages":""},"PeriodicalIF":2.6,"publicationDate":"2024-11-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1468-5973.70004","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142641256","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Multimodal Sensemaking and Sensegiving Processes of Discursive Threat Appraisal in Environmental Crisis Communication 环境危机传播中话语威胁评估的多模态感知和感知给予过程

IF 2.6 3区管理学

Journal of Contingencies and Crisis Management Pub Date : 2024-11-05 DOI: 10.1111/1468-5973.70005

Silvia Ravazzani, Carmen Daniela Maier, Yan Jin

{"title":"Multimodal Sensemaking and Sensegiving Processes of Discursive Threat Appraisal in Environmental Crisis Communication","authors":"Silvia Ravazzani, Carmen Daniela Maier, Yan Jin","doi":"10.1111/1468-5973.70005","DOIUrl":"https://doi.org/10.1111/1468-5973.70005","url":null,"abstract":"<div>\u0000 \u0000 This study investigates how multimodal sensemaking and sensegiving processes of discursive threat appraisal are employed by global movements in their environmental crisis communication when disclosing how corporate commitments are failing to reduce the global plastic pollution. The theoretical framework includes perspectives on global sticky crises, threat appraisal, framing, crisis sensemaking and sensegiving, and multimodal discourse. Empirically, a series of brand audits reports of #breakfreefromplastic global movement are systematically examined. The analytical focus transcends the usual monomodal approach and is directed towards the multimodal interplay that builds strategic discourses through images and texts. Findings details, on the one hand, the multimodal discursive sensemaking processes of content enrichment and appeal bolstering as well as their outcomes related to the building of common sense, new sense, and non-sense; on the other hand, they clarify how prognostic, diagnostic, and motivational framing tasks are accomplished in environmental crisis sensegiving by the global movement. This study provides insights useful to corporations when reevaluating their own crisis sensemaking and sensegiving in corporate communications and, ultimately, contribute to changing risky corporate behaviour toward more effective and ethical environmental crisis prevention and communication.\u0000 </div>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"32 4","pages":""},"PeriodicalIF":2.6,"publicationDate":"2024-11-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142588142","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Critical crisis management competencies: Perspectives from universities of technology leadership 关键危机管理能力：科技大学领导力的视角

IF 2.6 3区管理学

Journal of Contingencies and Crisis Management Pub Date : 2024-11-03 DOI: 10.1111/1468-5973.70003

Courtley Pharaoh

{"title":"Critical crisis management competencies: Perspectives from universities of technology leadership","authors":"Courtley Pharaoh","doi":"10.1111/1468-5973.70003","DOIUrl":"https://doi.org/10.1111/1468-5973.70003","url":null,"abstract":"The South African Higher Education sector has faced challenging times recently, notably the #FeesMustFall student protest crisis, which inflicted damages exceeding R1 billion, and the COVID-19 pandemic, claiming over 102,000 lives in the nation. Against this backdrop, a critical investigation has been initiated to discern the indispensable crisis management competencies required by executive management members of Universities of Technology (UoT) in South Africa. This exploratory study emphasises the higher education landscape, recognising its pivotal role in national development. Employing qualitative face-to-face interviews, the research aims to delve into the experiences of executive management members, providing insights into the nuanced demands of crisis management within the higher education context. In response to the challenges posed by the COVID-19 pandemic, the study adapted by utilising online face-to-face meetings, ensuring a thorough exploration of crisis management competencies. Beyond mere identification, the research attempts to elucidate the profound significance of these competencies within the unique context of higher education institutions during crises. The findings contribute not only to the broader understanding of crisis management but also underscore the particular relevance and implications for the resilience and adaptability of South African UoT in the face of multifaceted challenges.","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"32 4","pages":""},"PeriodicalIF":2.6,"publicationDate":"2024-11-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1468-5973.70003","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142579746","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Reimagining crisis management with an organizational learning framework 用组织学习框架重新构想危机管理

IF 2.6 3区管理学

Journal of Contingencies and Crisis Management Pub Date : 2024-10-30 DOI: 10.1111/1468-5973.70001

Erika J. Schneider

{"title":"Reimagining crisis management with an organizational learning framework","authors":"Erika J. Schneider","doi":"10.1111/1468-5973.70001","DOIUrl":"https://doi.org/10.1111/1468-5973.70001","url":null,"abstract":"Technological advancements have altered the landscape of crisis management, making many crises potentially preventable and controllable. Moreover, these technological advancements have provided opportunities for organizations to implement an informed learning approach in crisis responses. The interconnectedness and complementary aspects of three theories within crisis management, including the situational crisis communication theory's base crisis response strategies, image repair theory's corrective action, and discourse of renewal theory's organizational learning, were assessed and integrated into a proposed framework for understanding a comprehensive approach to crisis management. In this research, technology is regarded as both an asset for facilitating organizational learning (e.g., informed decision-making through data analytics), and a potential source of challenges in crisis communication (e.g., Zoombombing and negative social amplification). The proposed framework aims to bridge proactive risk and reactive crisis management efforts through organizational learning. Findings from this 4 × 2 between-subjects experimental design study explore the effectiveness of organizational learning to address crisis responsibility in an evolving technological landscape.","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"32 4","pages":""},"PeriodicalIF":2.6,"publicationDate":"2024-10-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1468-5973.70001","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142555513","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Correction to “Authenticity and high performance: Nonmarket social, public and media strategies of foreign SMEs during a black swan event” 更正 "真实性与高绩效：黑天鹅事件中外国中小企业的非市场社交、公共和媒体战略"

IF 2.6 3区管理学

Journal of Contingencies and Crisis Management Pub Date : 2024-10-28 DOI: 10.1111/1468-5973.70002

{"title":"Correction to “Authenticity and high performance: Nonmarket social, public and media strategies of foreign SMEs during a black swan event”","authors":"","doi":"10.1111/1468-5973.70002","DOIUrl":"https://doi.org/10.1111/1468-5973.70002","url":null,"abstract":"Gorostidi-Martinez, H., Jiang, Q. Y., & Zhao, X. K. (2024). Authenticity and high performance: Nonmarket social, public and media strategies of foreign SMEs during a black swan event. Journal of Contingencies and Crisis Management, 32, e12625. https://doi.org/10.1111/1468-5973.12625In Table 3, the positioning of the theme ‘Customized FSME strategies through digital marketing’ and the subtheme ‘Tailored public relations for FSMEs’ are incorrect. Both should be positioned a few lines lower than they were initially published, aligned together and at the same level as the SPMS concept ‘- The acceleration of digitalization during the black swan event led to the rapid establishment of online customer service centers, download hubs, and webinar streaming platforms’. Similarly, they should be aligned with the Strategic outcomes of ‘+ The surge in demand for digital literacy will enable entrepreneurs to enhance user experiences, foster partnerships, and boost dynamic capabilities’. The correct Table 3 is reproduced below.We apologize for this error.","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"32 4","pages":""},"PeriodicalIF":2.6,"publicationDate":"2024-10-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1468-5973.70002","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142525441","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Business continuity management deployment, community resilience, and organisational resilience in private industry response to 2011 Ayutthaya flooding 私营企业应对 2011 年大城府洪灾的业务连续性管理部署、社区复原力和组织复原力

IF 2.6 3区管理学

Journal of Contingencies and Crisis Management Pub Date : 2024-10-13 DOI: 10.1111/1468-5973.12627

Sudarat Rattanasaeng, Vatcharapol Sukhotu

{"title":"Business continuity management deployment, community resilience, and organisational resilience in private industry response to 2011 Ayutthaya flooding","authors":"Sudarat Rattanasaeng, Vatcharapol Sukhotu","doi":"10.1111/1468-5973.12627","DOIUrl":"https://doi.org/10.1111/1468-5973.12627","url":null,"abstract":"This research aims to investigate the role of community resilience in the relationship between business continuity management and organisational resilience, the focus on a real-world event (flooding) and its impact on a community provides a concrete context that adds relevance to the study. To complete this research, a quantitative research design was used. A firm-level survey of private industrial firms in Ayutthaya Province (n = 211) was conducted. Variables included three clusters of business continuity management practices, community resilience, and organisational resilience. The data were then analysed using descriptive statistics and structural equation modelling. The results showed that business continuity management practices contributed to organisational resilience. There were also interaction effects between community resilience and business continuity management practices, indicating that community resilience moderated the effect of business continuity management practices on organisational resilience following the floods. The study is the first to test the role of community resilience in the effectiveness of business continuity management practices on organisational resilience. This contributes to the research by providing a better explanation of how communities and organisations interact in organisational disaster response. The study only investigated a single context of disaster response (firms previously affected by the 2011 Ayutthaya flooding). The research focuses on industrial manufacturing and service firms and does not include retail firms. The research was conducted in historic perspective. Development of organisational resilience is affected by community resilience. Therefore, supporting community resilience through infrastructure, institutions, and other mechanisms is key for post-disaster economic recovery. This provides a further reason for developing community resilience.","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"32 4","pages":""},"PeriodicalIF":2.6,"publicationDate":"2024-10-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142435590","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The what and how of warning messages: An experimental examination of instructing information and linguistic features use 警告信息的内容和方式：对指示信息和语言特点使用的实验研究

IF 2.6 3区管理学

Journal of Contingencies and Crisis Management Pub Date : 2024-10-13 DOI: 10.1111/1468-5973.12630

Anita Atwell Seate, Brooke F. Liu, Ji Y. Kim, Saymin Lee, Daniel Hawblitzel

{"title":"The what and how of warning messages: An experimental examination of instructing information and linguistic features use","authors":"Anita Atwell Seate, Brooke F. Liu, Ji Y. Kim, Saymin Lee, Daniel Hawblitzel","doi":"10.1111/1468-5973.12630","DOIUrl":"https://doi.org/10.1111/1468-5973.12630","url":null,"abstract":"We conducted a between-subjects experiment (N = 1626) to examine the effects of instructing information, an important theoretical keystone in crisis communication research, in predicting two key outcomes in the literature—protective behavioral intentions and message retransmission intentions. Given the communicative context, high-impact weather warnings, we additionally considered the moderating role of linguistic features use in predicting these outcomes. Based upon theory and research in this area, we examined the mediating roles of self-efficacy and perceived instructing information in predicting protective behavioral intentions and message retransmission intentions, respectively. Results mainly support our hypotheses. The instructing information conditions predicted the proposed intervening variable, which in turn predicted both outcomes. Linguistic features use moderated the direct effect of instructing information in predicting protective behavioral intentions, but not message retransmission intentions. The discussion focuses on the implications of these findings for crisis communication theory and practice.","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"32 4","pages":""},"PeriodicalIF":2.6,"publicationDate":"2024-10-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1468-5973.12630","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142435628","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Enhancing cross-organizational collaboration in crisis management: Outcomes from a full-scale regional exercise in Norway 加强危机管理中的跨组织合作：挪威全面区域演习的成果

IF 2.6 3区管理学

Journal of Contingencies and Crisis Management Pub Date : 2024-10-13 DOI: 10.1111/1468-5973.70000

Kristine Steen-Tveit, Bjørn E. Munkvold, Kjetil Rustenberg

{"title":"Enhancing cross-organizational collaboration in crisis management: Outcomes from a full-scale regional exercise in Norway","authors":"Kristine Steen-Tveit, Bjørn E. Munkvold, Kjetil Rustenberg","doi":"10.1111/1468-5973.70000","DOIUrl":"https://doi.org/10.1111/1468-5973.70000","url":null,"abstract":"Cross-organizational collaboration exercises are crucial in improving preparedness and promoting team situational awareness for effective crisis management. Despite their potential, studies suggest that these exercises may often yield results with limited learning and practical benefits. This study analyzes a full-scale regional crisis management collaboration exercise conducted in Norway, involving 10 different organizations, and engaging over 200 participants. Using a survey-based data collection method focusing on the ‘Collaboration, Learning, and Utility-Scale’, complemented by on-site observations and data collection from various exercise locations, we scrutinize the exercise's effectiveness in enhancing collaborative efforts, learning outcomes and overall utility. The findings contribute valuable insights into the strengths and areas for improvement in cross-organizational collaboration, offering practical implications for optimizing future crisis management preparedness initiatives.","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"32 4","pages":""},"PeriodicalIF":2.6,"publicationDate":"2024-10-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1468-5973.70000","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142435475","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Institutional (ante)narratives of anticipatory entrepreneurial resilience: COVID-19 and the global entrepreneurship monitor 预见性创业复原力的制度（前）叙事：COVID-19 和全球创业监测

IF 2.6 3区管理学

Journal of Contingencies and Crisis Management Pub Date : 2024-10-09 DOI: 10.1111/1468-5973.12631

Allison Lucas, Rahul Mitra

{"title":"Institutional (ante)narratives of anticipatory entrepreneurial resilience: COVID-19 and the global entrepreneurship monitor","authors":"Allison Lucas, Rahul Mitra","doi":"10.1111/1468-5973.12631","DOIUrl":"https://doi.org/10.1111/1468-5973.12631","url":null,"abstract":"The COVID-19 crisis severely impacted entrepreneurs worldwide, so that policy dispatches like the Global Entrepreneurship Monitor's (GEM) September 2020 special report, Diagnosing COVID-19 Impacts on Entrepreneurship: Exploring Policy Remedies for Recovery, were crucial for governments devising economic policies. Our paper examines how the GEM used institutional storytelling to craft anticipatory resilience, by drawing on the Communication Theory of Resilience and (ante)narrative approaches to anticipatory resilience. Findings demonstrated intersections of the GEM's role of resilience storyteller, as well as how resilience action by entrepreneurs and policymakers was narrated by the GEM. We uncover key tensions within the GEM's positioning as diagnostician and fortuneteller, between the resilient processes of normalizing and pivoting for everyday entrepreneurs, and in the institutionalizing work of policymakers through reacting and prospecting. We end by discussing key implications of our narrative approach to how institutions craft anticipatory resilience in response to global crises.","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"32 4","pages":""},"PeriodicalIF":2.6,"publicationDate":"2024-10-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142429672","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0