Journal of Contingencies and Crisis Management最新文献

{"title":"Policymakers' Presentation Strategy and Message Framing: Effects on Trust and Compliance in Public Crises","authors":"Min Kim,&nbsp;Taewon Suh","doi":"10.1111/1468-5973.70252","DOIUrl":"https://doi.org/10.1111/1468-5973.70252","url":null,"abstract":"<div>\u0000 \u0000 <p>During public crises, strategic communication plays a pivotal role in shaping public compliance by influencing how information is framed and presented. This study investigates how policymakers' communication strategies, specifically positive versus negative presentation approaches, affect public compliance during a public crisis. Drawing on collected panel data, this study conducted sentiment analysis of governors' press releases and linked these to behavioural indicators of compliance in a PLS-SEM. The results identify approval-based institutional trust as a mediating mechanism connecting communication tone to vaccination uptake. Useful information flow by vaccine information-seeking intensity and positive presentation tone had limited direct associations with uptake but were positively associated with the institutional trust proxy. Negative presentation tone was also positively associated with institutional trust and uptake. Because transparency was not directly measured, these findings concern message valence and do not establish that transparent disclosure produced the observed relationships. Overall, the findings suggest that trust-mediated communication, regardless of valence, can optimise compliance while maintaining institutional credibility, offering evidence-based insights for effective crisis governance.</p>\u0000 </div>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"34 4","pages":""},"PeriodicalIF":2.5,"publicationDate":"2026-10-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"149206033","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Strategic Adaptation and Resilience During Armed Conflict: Cost Leadership and Informal Partnerships in the Hotel Sector of Ibb, Yemen","authors":"Ali Hassan Alsalemi,&nbsp;Rozila Ahmad,&nbsp;Noor Amalina Mat Yusof","doi":"10.1111/1468-5973.70251","DOIUrl":"https://doi.org/10.1111/1468-5973.70251","url":null,"abstract":"<div>\u0000 \u0000 <p>Hotels operating under protracted armed conflict face persistent operational disruptions that differ fundamentally from the temporary shocks typically examined in hospitality crisis research. Yet limited empirical attention has been given to how cost-oriented strategies interact with locally embedded adaptive mechanisms to sustain hotel operations when formal institutional support and conventional recovery pathways are constrained. Addressing this gap, this study examines how hotels in Ibb, Yemen, use cost leadership and informal partnerships to maintain business continuity during prolonged armed conflict. A qualitative case-study design was employed, drawing on semi-structured interviews with 20 hotel managers from three- and four-star hotels. The data were analyzed thematically following Braun and Clarke's six-phase approach, supported by NVivo, with triangulation, member checking, and contextual analysis used to strengthen the trustworthiness of the findings. Six interconnected themes emerged: operational disruptions, cost leadership strategies, internal organizational adjustments, effectiveness and morale, informal networks and partnerships, and crisis-related learning. The findings show that hotel survival depended not simply on reducing costs, but on combining operational retrenchment including service simplification, local procurement, workforce flexibility, and energy-saving practices with adaptive pricing, localized resource mobilization, and informal partnerships with NGOs and community actors. The study contributes to crisis-management and hospitality-resilience research by showing that, under prolonged conflict, cost leadership functions less as a conventional competitive positioning strategy and more as an operational survival mechanism embedded within locally coordinated adaptive responses. Practically, the findings highlight the importance of flexible cost structures, local supply networks, community partnerships, and decentralized adaptation for hospitality organizations operating under sustained institutional and infrastructural disruption.</p>\u0000 </div>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"34 4","pages":""},"PeriodicalIF":2.5,"publicationDate":"2026-10-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"149205729","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Crisis Communication and Organisational Continuity in a Post-Disaster Emergency School in Indonesia","authors":"Rudianto Rudianto,&nbsp;Abdurrahman Zuhdi,&nbsp;Sharmini Abdullah,&nbsp;Sigit Hardiyanto","doi":"10.1111/1468-5973.70249","DOIUrl":"https://doi.org/10.1111/1468-5973.70249","url":null,"abstract":"<div>\u0000 \u0000 <p>Disasters disrupt public organisations not only by destroying their premises but also by dismantling the routines through which coordination and service delivery are sustained. This study examines how a public primary school in North Sumatra, Indonesia, continued to function for about two and a half months after the November 2025 flash floods associated with Cyclone Senyar, once its buildings, media, and administrative routines were unusable. A qualitative single-case study drew on field observation and in-depth interviews with classroom teachers and student volunteers. The findings show that communication came to perform functions that infrastructure and administration would ordinarily perform. Instruction was reduced to simplified, repetition-based, oral-centred delivery, with repetition also substituting for the printed materials that normally hold curricular knowledge between sessions. Where organisationally owned media had been destroyed, limited digital access was reconstituted through household devices with parental mediation, relocating provision from the institution to the family. Informal communication coordinated attendance, roles, and daily operations without administrative structure, while the continued presence of staff signalled that the organisation had not ceased to function. Two boundary conditions qualify this adaptation: assessment requirements remained fixed while operating practice was forced to change, and families sustained participation on the basis of institutional certainty about reconstruction rather than the quality of everyday communication. The study relocates crisis communication analysis from public messaging to the internal practices through which an organisation reproduces itself under prolonged emergency conditions, and shows that such reproduction has a horizon set outside the organisation. Implications are drawn for contingency planning in temporary service settings.</p></div>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"34 4","pages":""},"PeriodicalIF":2.5,"publicationDate":"2026-10-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"149205942","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"From Bosai to Global Resilience: A Systematic Review of Social Capital in Disaster Risk Management Research","authors":"Murat Bayraktar","doi":"10.1111/1468-5973.70247","DOIUrl":"https://doi.org/10.1111/1468-5973.70247","url":null,"abstract":"<div>\u0000 \u0000 <p>Social capital is among the most frequently invoked explanations of why some communities withstand disasters better than others, yet the research invoking it is scattered across disaster studies, organizational health, business, and environmental fields that rarely read one another. Japanese bosai culture, in which disaster preparedness is embedded in everyday neighborhood networks, represents the most fully institutionalized case of this resource at work and serves here as the benchmark for reading the wider field. No review has yet mapped this fragmented literature as a whole or asked how far it answers the questions the bosai case raises. This study reviews 217 peer-reviewed articles (1999–2025) retrieved from Scopus and Web of Science, combining bibliometric analysis with a full-text thematic classification. Four clusters emerge: disaster and community resilience (37.8%), business and supply chain risk (33.2%), climate and environmental adaptation (17.5%), and health-related organizational risk (11.5%). Across clusters, bonding ties dominate immediate response while bridging and linking ties govern recovery, and social capital turns insufficient or exclusionary where inequality restricts access to networks. Two questions remain only partially answered: how disasters reshape networks over time, and how social capital interacts with ecosystem resilience, both constrained by the field's reliance on cross-sectional single-case designs. The review treats social capital as a phase-dependent and context-dependent resource rather than an unconditional good, and derives from this position a research agenda spanning five named gaps.</p>\u0000 </div>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"34 4","pages":""},"PeriodicalIF":2.5,"publicationDate":"2026-10-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"149205415","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Inclusive Emergency Management for People With Disabilities: Institutionalization, Antecedents, and Implications for Service Accessibility","authors":"Qing Miao,&nbsp;Fengxiu Zhang,&nbsp;Sandra Rothenberg,&nbsp;Brian Tomaszewski","doi":"10.1111/1468-5973.70242","DOIUrl":"https://doi.org/10.1111/1468-5973.70242","url":null,"abstract":"<div>\u0000 \u0000 <p>This study applies institutionalization theory to investigate disability inclusion in local emergency management agencies across the United States. Using data from a 2024 national survey of county government emergency managers, we examine various mechanisms through which disability inclusion is institutionalized, the factors influencing institutionalization, and the impact of these mechanisms on service delivery and accessibility for people with disabilities. The findings indicate that agencies more commonly institutionalize disability inclusion in planning and coordination than internal operations and organizational structures. Agencies with greater capacity to engage diverse community groups and those in communities with more human and social service nonprofits adopt more institutionalization practices for disability inclusion. Moreover, institutionalization mechanisms show consistent positive associations with emergency service accessibility, with the strongest associations observed for internal operations. Findings also show social disparities, as larger, wealthier or Whiter communities tend to have better access to DHH-inclusive services.</p>\u0000 </div>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"34 4","pages":""},"PeriodicalIF":2.5,"publicationDate":"2026-10-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"149205416","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Correction to Emotion-Driven Digital Firestorms: The Role of Moral Triggers and Influencer Alignment in Cancel Culture Crises","authors":"","doi":"10.1111/1468-5973.70253","DOIUrl":"https://doi.org/10.1111/1468-5973.70253","url":null,"abstract":"<p>Maheshwari, N., Harshita, D. Tuli, H. Chaudhary, and G. Mangla. 2026. “ Emotion-Driven Digital Firestorms: The Role of Moral Triggers and Influencer Alignment in Cancel Culture Crises.” <i>Journal of Contingencies and Crisis Management</i> 34: e70211. https://doi.org/10.1111/1468-5973.70211.</p><p>The affiliation 1 was incorrect and has been corrected to “University School of Management and Entrepreneurship (USME), Delhi Technological University, New Delhi, India.”</p><p>The online version of this article has been corrected accordingly.</p><p>We apologize for this error.</p>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"34 4","pages":""},"PeriodicalIF":2.5,"publicationDate":"2026-10-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1468-5973.70253","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"149205455","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The Impact of Crisis Magnitude in the Context of Corporate Ability and Corporate Social Responsibility Crises: The Roles of Expectancy Violations and Emotions","authors":"Pui Kei Chan,&nbsp;Jarim Kim","doi":"10.1111/1468-5973.70246","DOIUrl":"https://doi.org/10.1111/1468-5973.70246","url":null,"abstract":"<div>\u0000 \u0000 <p>This study investigates how the effects of crisis magnitude on individuals’ expectancy violations (EV) and emotions vary depending on the crisis type, specifically highlighting corporate ability (CA) crises versus corporate social responsibility (CSR) crises. We conducted a 2 (crisis magnitude: high vs. low) × 2 (crisis type: CA vs. CSR) randomised experiment with 269 participants in Hong Kong and mainland China. The results showed that in the case of CSR crises, crises with greater magnitude triggered stronger anger, disappointment, and regret than crises with lower magnitude through negative EV; however, such effects were not found in CA crises. In turn, these three emotions exerted different effects on attitudes and behavioural intentions. These findings offer insights into the underlying mechanisms of individuals’ cognitive and emotional responses to different crises and are expected to help crisis communicators develop effective strategies suitable for different types of crises.</p>\u0000 </div>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"34 4","pages":""},"PeriodicalIF":2.5,"publicationDate":"2026-10-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"149146328","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Beyond Single-Cause Explanations: An Integrated Framework for Crisis Learning in Public Organisations: A Survey Experiment in China","authors":"Danning Zhao,&nbsp;Xiaodong Wang,&nbsp;Zongfeng Sun","doi":"10.1111/1468-5973.70244","DOIUrl":"https://doi.org/10.1111/1468-5973.70244","url":null,"abstract":"<div>\u0000 \u0000 <p>Drawing on performance feedback, attribution, and accountability theory, this study investigates how the frequency of crises, the type of causal attribution, and the geographic location of an event jointly influence crisis learning among Chinese public sector actors. The study used a between-subjects vignette experiment in which two crisis categories – industrial accidents and public health emergencies – were each varied along a 2 × 2 × 2 factorial design, yielding 16 experimental conditions in total. A total of 557 civil servants within Shandong Province's emergency management system participated in the experiment. Results indicate that high crisis frequency is associated with significantly stronger learning in accident-disaster scenarios, whereas the frequency estimate does not reach statistical significance in public-health scenarios. Internal causal attributions are associated with greater learning, yet this effect does not reach significance on its own. Events occurring within the respondent's province show a modest positive association with crisis learning. In addition, combination comparisons show lower learning scores for low-frequency incidents with external causes and for low-frequency, out-of-province events. These findings point to the value of examining crisis attributes jointly and in context when studying crisis learning. Together, these findings offer an integrated, empirically grounded account of how crisis attributes shape learning and can inform the design of emergency-management learning interventions.</p>\u0000 </div>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"34 4","pages":""},"PeriodicalIF":2.5,"publicationDate":"2026-10-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"149146103","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Strategies for Earthquake Rumor Governance: Evidence From a Survey Experiment","authors":"Yichun Li,&nbsp;Lei Sun","doi":"10.1111/1468-5973.70245","DOIUrl":"https://doi.org/10.1111/1468-5973.70245","url":null,"abstract":"<div>\u0000 \u0000 <p>This study aims to extend the application of behavioral public policy and general rumor theory by using a survey-experimental method to examine the impact of four strategies—rumor refutation, knowledge provision, legal deterrence, and source regulation—on public's earthquake rumor trust and rumor-sharing behavior. The results indicate that these strategies can significantly reduce public's trust in rumors and the likelihood of sharing them, albeit with varying degrees of effectiveness and through different underlying mechanisms. Specifically, the rumor refutation strategy primarily influences rumor sharing intention through the mediation of rumor trust, whereas legal deterrence and source regulation strategies appear to exert a more direct effect on rumor sharing intention. These insights highlight the importance of adopting diversified and integrated governance strategies, enhance the management of communication regulatory channels and legal frameworks, and improve the accuracy and effectiveness of rumor governance with full-cycle rumor governance.</p>\u0000 </div>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"34 4","pages":""},"PeriodicalIF":2.5,"publicationDate":"2026-10-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"149146232","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"A Critical Analysis of Barriers to Practical Training and Exercising in UK Fire Service Control Rooms: Evidence-Informed Recommendations for Enhanced Operational Preparedness","authors":"Stephanie Edwards","doi":"10.1111/1468-5973.70243","DOIUrl":"https://doi.org/10.1111/1468-5973.70243","url":null,"abstract":"<p>Persistent weaknesses in training for UK Fire and Rescue Service control rooms may undermine operational preparedness, despite their critical role in emergency response. Public inquiries and inspections repeatedly highlight inconsistent, underdeveloped training provision. This study examines barriers to practical training and proposes evidence-informed strategies to strengthen readiness. Using a pragmatist mixed-methods design, the study integrates descriptive survey data from 143 self-selected staff across 16 control rooms, semi-structured interviews with 10 managers and training leads, and Freedom of Information data from 36 services. This study combines organisational patterns with the lived experiences of Fire Control personnel and managers. Findings reveal interconnected cultural, organisational, logistical, and technological barriers, including marginalisation of control roles, fragmented governance, weak accountability, staffing shortages limiting protected training time, and outdated systems constraining realistic practice. These findings suggest that barriers extend beyond simple resource constraints and may reflect wider organisational and cultural challenges. The study contributes to the literature by suggesting that governance arrangements, organisational recognition, and accountability may influence whether learning opportunities are created, protected, and sustained within Fire Control environments. These findings suggest that preparedness may be influenced by the organisational infrastructure that supports learning, rather than by training design alone. The study recommends stronger governance, greater recognition of Fire Control as a risk-critical function, dedicated training capacity, realistic scenario-based learning, enhanced collaboration, and wider use of immersive technologies to strengthen preparedness, professional development, and interoperability.</p>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"34 4","pages":""},"PeriodicalIF":2.5,"publicationDate":"2026-10-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1468-5973.70243","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"149145844","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}