Journal of Contingencies and Crisis Management最新文献

{"title":"Exploring Post-Crisis Sensemaking Among Public Relations Professionals in Higher Education","authors":"LaTonya J. Taylor,&nbsp;Courtney D. Boman,&nbsp;Laura L. Lemon","doi":"10.1111/1468-5973.70028","DOIUrl":"https://doi.org/10.1111/1468-5973.70028","url":null,"abstract":"<div>\u0000 \u0000 <p>Public relations professionals in higher education face a myriad of challenges, including managing crises that range from tragic losses to reputational threats. Despite the critical role these professionals play, little attention has been given to their experiences within this sector. This qualitative study examines how public relations professionals in higher education experience resilience sensemaking following a crisis. Using a critical event narrative inquiry approach, focusing on resilience and participants’ retrospective narratives of crisis experiences, this study reveals the complexity of working in higher education, characterized by a profound dedication to institutional mission amid demanding crisis scenarios. Professionals demonstrate a dichotomous resilience, balancing institutional recovery efforts with personal well-being considerations. Additionally, the study underscores the importance of fostering a culture of resilience anchored in the ethics of care framework, which prioritizes relationships, open communication, and mutual support. Practical implications include the integration of empathetic understanding and ongoing dialog into organizational culture to enhance resilience.</p>\u0000 </div>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"33 1","pages":""},"PeriodicalIF":2.6,"publicationDate":"2025-02-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143110887","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Building Trust and Inclusivity: Navigating Layered Stigma and Risk Communication for LGBTQ+ Individuals During COVID-19 Outbreaks","authors":"JungKyu Rhys Lim,&nbsp;Hyoyeun Jun,&nbsp;Victoria Ledford","doi":"10.1111/1468-5973.70026","DOIUrl":"https://doi.org/10.1111/1468-5973.70026","url":null,"abstract":"<p>Stigmatised groups, including lesbian, gay, bisexual, transgender or queer-identifying (LGBTQ+) individuals, face increased vulnerability to infectious diseases, such as HIV/AIDS, coronavirus disease (COVID-19), and mpox (monkeypox). Layered and intersectional stigma limits healthcare access and public health participation, making trust and inclusivity essential in crisis management and risk communication. This study examines the impact of risk communication on LGBTQ+ communities during the COVID-19 outbreak in South Korea, where detailed personal information shared for contact tracing led to further stigmatisation. Through in-depth interviews (<i>N</i> = 21), the research investigates (1) the intersectional and layered stigma and discrimination LGBTQ+ individuals faced; (2) factors that increased stigmatisation, eroded trust, and discouraged public health engagement, such as COVID-19 testing; and (3) strategies that reduced stigma, fostered inclusivity, and encouraged protective health behaviours. Findings reveal that health authorities' insensitivity, the disclosure of identifiable contact tracing data, and the negative portrayals of LGBTQ+ community spaces collectively exacerbated stigma and public health barriers, particularly in culturally homogeneous and structurally inequitable contexts. Conversely, confidentiality, inclusive messaging, and community-driven support were key to fostering trust and participation. The study underscores the urgent need for crisis management strategies that safeguard marginalised groups' rights, dismantle stigma, and prioritise equitable public health outcomes. These insights offer actionable lessons for policymakers and crisis managers navigating public health emergencies in high-stigma contexts.</p>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"33 1","pages":""},"PeriodicalIF":2.6,"publicationDate":"2025-02-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1468-5973.70026","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143110890","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Building Resilience in a Crisis Through Boards – Exploring the Mediating Effect of Board Behavior","authors":"Pingying Zhang,&nbsp;Dongyuan Wang,&nbsp;Nada Kakabadse,&nbsp;Tobias Huning","doi":"10.1111/1468-5973.70027","DOIUrl":"https://doi.org/10.1111/1468-5973.70027","url":null,"abstract":"<div>\u0000 \u0000 <p>The present study examines two board behaviors, their antecedents and their consequences in the COVID-19 crisis. The two behaviors are (1) board involvement in crisis management planning and (2) board creative effort in finding solutions. The antecedents are board expertise and cognitive diversity. The consequence is firm resilience. The study builds its theoretical argument using the classical and refined upper echelons theory, stating that the two board behaviors mediate the effect of board expertise and cognitive diversity on firm resilience. Survey data from the United States during early 2020 was used. We found strong support for our overall argument that board involvement in crisis management planning and board creative effort in finding solutions are critical mediators. Our study also shows that the context of a crisis matters. During COVID-19, board cognitive diversity can negatively affect board behavior. We conclude the paper with discussions and future research proposals.</p>\u0000 </div>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"33 1","pages":""},"PeriodicalIF":2.6,"publicationDate":"2025-02-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143110423","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Measuring and Analysing the Impact Factors of China's Tourism Economic Resilience in the Context of a Major Shock","authors":"Jinjin Liao,&nbsp;Yongguang Zou,&nbsp;Yu Fang,&nbsp;Zhenxian Lei,&nbsp;Haoying Zhong","doi":"10.1111/1468-5973.70024","DOIUrl":"https://doi.org/10.1111/1468-5973.70024","url":null,"abstract":"<div>\u0000 \u0000 <p>Measuring and exploring the tourism economic resilience and the impact of tourism shocks allows the depiction of patterns that may assist in the prediction of economic trends. The study utilises official statistics from data such as the China Statistical Yearbook from 31 Chinese provinces between 2020 and 2022. Results suggest that tourism economic resilience is generally low, and demonstrates a polarised phenomenon, with a pyramid structure showing a gradual increase in the number of provinces with high to low tourism economic resilience. From a geographical perspective, tourism economic resilience tends to exhibit a decreasing trend from east to west, with the ‘low resilience effect in the central region’ moving towards the western regions. Insufficient investment in tourism spending power and marketing were obstacles for tourism economic resilience within the obstacle model. A fuzzy-set qualitative comparative analysis method derived four types of paths affecting tourism economic resilience: ‘infrastructure-guaranteed’, ‘talent-employment-encouraging’, ‘innovation-driven development’ and ‘market-opening and interactive’. This study expands the application of niche theory in the field of socio-economic resilience and constructs a new theoretical framework of resilience stratification, barrier model and path analysis. The research results provide important references for the government to optimise tourism economic policies, enterprises to improve market adaptability and regional coordinated development.</p>\u0000 </div>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"33 1","pages":""},"PeriodicalIF":2.6,"publicationDate":"2025-01-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143119342","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Evaluating Ten Second Triage: A Novel Multi-Agency Prehospital Triage Tool for Major Incidents","authors":"Louise Davidson,&nbsp;James Vassallo,&nbsp;Phil Cowburn,&nbsp;Dave Bull,&nbsp;Chris Moran,&nbsp;Holly Carter","doi":"10.1111/1468-5973.70025","DOIUrl":"https://doi.org/10.1111/1468-5973.70025","url":null,"abstract":"<p>This article is an example of ‘Lessons from the Field’. Recent inquests following major incidents in the United Kingdom have criticised the ‘care gap’—the time period between an incident occurring and emergency services accessing casualties to deliver life-saving interventions. To address this, Ten Second Triage (TST) was developed in the United Kingdom to facilitate rapid non-physiological assessments by any first responder, regardless of their profession or organisation. TST aims to speed up the delivery of early life-saving interventions and facilitate the prioritisation of casualties, ultimately improving casualty outcomes in major incidents. The current study evaluated TST's usability through a series of live exercises involving the participation of specialist and non-specialist responders from a variety of Police, Fire and Rescue, and Ambulance Services in the United Kingdom. Focus groups and questionnaires were used to capture participants' perceptions of TST and their experiences using it during the exercises. Results show that TST can be used to facilitate the delivery of early life-saving interventions and casualty prioritisation by responders regardless of their clinical background, and that responders from all services are confident in using it. However, results also highlighted key considerations for the practicalities of using a multi-agency triage tool, such as TST, in real emergencies including the consideration of key interoperability factors, such as communication, the importance of reciprocal trust, and collaborative training. Recommendations drawn from this evaluation informed the further development of TST and supported its integration into UK practice in Spring 2023.</p>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"33 1","pages":""},"PeriodicalIF":2.6,"publicationDate":"2025-01-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1468-5973.70025","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143119023","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"A Text Analysis of News Media Framing of Government Response to the 2023 Türkiye–Syria Earthquake","authors":"Simal Binici,&nbsp;Jeongho Choi,&nbsp;Sara McLaughlin Mitchell,&nbsp;Elise Pizzi","doi":"10.1111/1468-5973.70023","DOIUrl":"https://doi.org/10.1111/1468-5973.70023","url":null,"abstract":"<p>The February 2023 Türkiye–Syria Earthquake had a profound impact on political, economic, and social life in Türkiye. Despite criticism about government disaster response, the government of Türkiye won an election 3 months later. We examine variance in media coverage of government disaster responses with Structural Topic Modeling of 12,268 articles in five pro- and anti-government newspapers in Türkiye (Anadolu Ajansi, Hurriyet, Sozcu, Cumhuriyet, and Posta) between the February earthquake and the May election. We identify five general topical themes in the data: emotion, science, information provision, government response, and the economy. We conduct sentiment analysis and find little direct criticism of the government's responses, although anti-government newspapers are more negative on topics related to building structures and damage. The general pattern of positive sentiment among all newspapers regarding government responses to the earthquake may help us understand why the disaster was not as consequential for the election outcome as some observers expected.</p>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"33 1","pages":""},"PeriodicalIF":2.6,"publicationDate":"2025-01-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1468-5973.70023","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143117664","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Feeling and Healing in Different Spaces and Phases: How Individuals Coped With the Pandemic Cognitively, Affectively, and Conatively","authors":"Sungsu Kim,&nbsp;Yan Jin,&nbsp;Chiara Valentini,&nbsp;Sung In Choi,&nbsp;Mark Badham,&nbsp;Elanor Colleoni,&nbsp;Stefania Romenti","doi":"10.1111/1468-5973.70016","DOIUrl":"https://doi.org/10.1111/1468-5973.70016","url":null,"abstract":"<div>\u0000 \u0000 <p>This research investigates individuals' reactions and coping strategies during a prolonged health crisis over distinct temporal phases (i.e., early and late stages of the pandemic) and geographical locations (i.e., Australia, Finland, Italy, South Korea, Sweden, and the United States). Using the infectious disease threat (IDT) appraisal model as a guide, we conducted two separate studies at different intervals to investigate the coping strategies individuals utilised in response to the COVID-19 pandemic. Findings revealed cross-country differences in cognitive (i.e., COVID-19 risk perception and vaccine uncertainty), affective (i.e., hope, fear, shame, and anger), and conative (i.e., preventive behavioural intentions, vaccination intentions, and preventive behavioural engagement) outcomes, shaped by cultural and policy influences. Mediation and moderation analyses showed that the coping mechanism of cognitive appraisal indirectly influenced conative coping through affective responses, which could be contingent on pandemic fatigue. This research contributes to crisis and health communication literature by offering a more nuanced understanding of how individuals across different countries cope with and manage a long-lasting public health crisis and provides key takeaways for advancing pandemic communication theory and practice.</p>\u0000 </div>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"33 1","pages":""},"PeriodicalIF":2.6,"publicationDate":"2025-01-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143114698","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The Maaloop Framework: Enabling a Systems-Level Common Operating Picture in Multiagency Disaster Management","authors":"Greg Drummond,&nbsp;Matthew B. Thompson,&nbsp;David Gill","doi":"10.1111/1468-5973.70018","DOIUrl":"https://doi.org/10.1111/1468-5973.70018","url":null,"abstract":"<p>Emergency management operations are a complex system involving multiagency hierarchical command structures requiring coordination of significant volumes of information, resourcing and effort across expansive disaster zones within restricted timeframes and with potentially catastrophic consequences. Within these environments establishing a timely and shared understanding among different levels of command and across agencies is crucial yet remains a significant challenge. The problem is subsequently framed as ʻhow can the establishment of a systems-level common operating picture across hierarchical commands and different agencies be improved in the context of complex emergency management and disaster response?ʼ To address this, we present the Maaloop Framework which builds upon the insights gained from previous research within the context of threat assessment, sensemaking, and critical decision-making in police, military, ambulance, and firefighting contexts. To the observer trained in its application, it aims to provide an instant, point-in-time, global and detailed visual intelligent product of (i) the amount of information identified by decision makers at each location; (ii) how confident those decision makers are in the information and its application to resolve an incident; (iii) how the decision maker in adjacent command levels are using the information being fed to them. In turn, it will assist in improving individual and collective understanding regardless of position within a command hierarchy or agency jurisdiction. We submit that the Maaloop Framework does no more than describe the common constructs and concepts identified in the literature describing decision-making within these industries and the broader study of decision-making in the field of psychology. Therefore, this framework is intended to provide a solution to provide systems-level common operating picture and an initial basis for increased communication and understanding across complex crisis events.</p>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"33 1","pages":""},"PeriodicalIF":2.6,"publicationDate":"2025-01-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1468-5973.70018","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143113834","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Assessment of Earthquake Evacuation Shelter Capacity in Seoul: A Geographic Information Systems-Based Analysis of Transient Population Accommodation in Critical Infrastructure","authors":"Hyun Soo Park,&nbsp;Seol A. Kwon","doi":"10.1111/1468-5973.70021","DOIUrl":"https://doi.org/10.1111/1468-5973.70021","url":null,"abstract":"<div>\u0000 \u0000 <p>This study assesses the capacity of earthquake evacuation shelters in Seoul, South Korea, focusing on their ability to accommodate the transient population, a key aspect of the city's critical infrastructure. Using GIS-based spatial analysis, the research examines population fluctuations across different times of day, weekdays versus weekends, and seasonal variations. The results reveal significant shortcomings in the current shelter infrastructure, with many areas unable to effectively accommodate residents. Larger shelters are found to support more people from nearby regions, whereas smaller shelters often leave many areas only partially accommodated or completely unserved. This persistent issue across various temporal and population changes underscores the need for a comprehensive disaster preparedness strategy. Key recommendations include the strategic expansion of existing shelters, optimal placement of new shelters, and the adoption of advanced technologies for real-time population tracking. Additionally, the study highlights the importance of enhancing public awareness through regular drills and developing urban planning policies that incorporate disaster management. Fostering collaboration among government agencies, private stakeholders, and community organisations is also essential. By addressing these gaps, Seoul can improve its resilience and better protect its residents during seismic events, emphasising the critical need for innovative disaster preparedness strategies in urban settings.</p>\u0000 </div>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"33 1","pages":""},"PeriodicalIF":2.6,"publicationDate":"2025-01-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143113051","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Research on the Communication and Governance of Negative Emotions in Major Emergencies Based on Data-Information-Intelligence-Solution Theory","authors":"ZhiQiang Wen,&nbsp;Fei Wang","doi":"10.1111/1468-5973.70022","DOIUrl":"https://doi.org/10.1111/1468-5973.70022","url":null,"abstract":"<div>\u0000 \u0000 <p>The era of micro-communication introduces a complex new ecology in the online public opinion surrounding major emergencies. There is an urgent need to explore these new dynamics and develop scientific, reasonable governance strategies to protect public physical and mental health, and maintain social stability and unity. Using the ‘Data-Information-Intelligence-Solution’ (DIIS) think-tank theory, data was collected from eight different media platforms. An empirical analysis was conducted on ‘emotion, media, region, and group’ (Information). The ‘Driving Force-State-Response’ model was utilised to establish a risk assessment system for major emergency online public opinion (Intelligence), followed by the proposal of specific countermeasures and suggestions (Solution). The analysis revealed that anxiety accounts for 88.24% of the negative emotions during major emergencies. The most sought-after information pertains to the event's development and related large industry groups. Media and event-related accounts are highly followed, and there is a positive correlation between regional economic levels and anxiety levels. This comprehensive analysis underscores the importance of addressing public anxiety to alleviate negative emotions. The study provides scientific and reasonable strategies based on the DIIS think-tank theory for government departments to manage the risks of online public opinion during major emergencies.</p>\u0000 </div>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"33 1","pages":""},"PeriodicalIF":2.6,"publicationDate":"2025-01-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143112804","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}