Journal of Contingencies and Crisis Management最新文献

{"title":"The Value of Centre for Employee Relations and Communication (CERC) for Research and Professional Advancement: Insights From the Pandemic Crisis and Beyond","authors":"Alessandra Mazzei,&nbsp;Alfonsa Butera","doi":"10.1111/1468-5973.70013","DOIUrl":"https://doi.org/10.1111/1468-5973.70013","url":null,"abstract":"<div>\u0000 \u0000 <p>The Centre for Employee Relations and Communication (CERC) operating at Università IULM in Italy represents an experience of academia-industry collaboration through a multi-company research group: the Working Group Employee Communication (WG_EC). The article depicts the efforts that the WG_EC has been putting into the specific research area of internal crisis communication over its 15 years of activity. Through a qualitative study involving 13 professionals that were partners of the WG_EC, it also sheds light on the value generated for company partners from the collaboration with the academic experts of CERC during the COVID-19 pandemic. The study also reflects upon the professional and research advancement boosted by the CERC and its WG_EC beyond that specific critical event, and to focus on issues that WG_EC professionals consider particularly relevant for the future.</p>\u0000 </div>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"32 4","pages":""},"PeriodicalIF":2.6,"publicationDate":"2024-12-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142861300","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Sense and Action: Organizational Reactions in Extreme Crisis: A Survey With Brazilian Executives","authors":"Rosileia Milagres,&nbsp;Maria Elisa Brandão Bernardes,&nbsp;Rodrigo Baroni de Carvalho","doi":"10.1111/1468-5973.70010","DOIUrl":"https://doi.org/10.1111/1468-5973.70010","url":null,"abstract":"<div>\u0000 \u0000 <p>The objective of the paper is to analyse the actors' perception regarding how organizational actors lead the reaction of their companies to crises, changing or not their routines accordingly. The paper contributes to enlarging the understanding of crisis management by an original perspective of phenomenon evaluation based on the junction of two literature fields: sensemaking and routines, considering the organizational context that impacts crisis management. A survey of 128 company executives from different industries in Brazil was developed to identify how their companies dealt with the COVID-19 crisis, considering sensemaking, routines and the organizational context. The results unveiled a significant and positive influence of sensemaking and organizational context on the crisis reaction, but not on the deliberated mobilization of the routines, emphasizing improvisation and trial-and-error. The results reinforce fast sensemaking attitudes yielding direct implementation to test the new routines, correcting course of action promptly.</p>\u0000 </div>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"32 4","pages":""},"PeriodicalIF":2.6,"publicationDate":"2024-12-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142861198","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Lessons Learned in an Australian Flood-Affected Hospital's Evacuation and Field Hospital Setup: A Qualitative Study","authors":"Faran Shoaib Naru,&nbsp;Kate Churruca,&nbsp;Janet C. Long,&nbsp;Mitchell Sarkies,&nbsp;Jeffrey Braithwaite","doi":"10.1111/1468-5973.70012","DOIUrl":"https://doi.org/10.1111/1468-5973.70012","url":null,"abstract":"<div>\u0000 \u0000 \u0000 <section>\u0000 <p>The staff of an Australian hospital faced significant challenges in evacuating the whole hospital due to unprecedented flooding. A retrospective study of those challenges and consequent adaptations was conducted to capture lessons for better preparedness. Semi-structured interviews with seven clinicians and nurse managers in critical roles during the evacuation were conducted. Inductive thematic analysis was conducted in NVivo 14 to capture the themes emerging from the interview transcripts. Communication disruption, lack of knowledge of evacuation plan, staff shortage due to floods, crowd control of numerous volunteers, difficulties with ambulance service and insufficient information on field hospital's site and requirements, were the major challenges that the flood-affected hospital's staff faced during evacuation. The staff improvised by conducting a reverse triage of patients that were tracked throughout evacuation. Additional adaptations included usage of private cars, buses and maxi taxis to transport equipment, medication and supplies. Despite being rare, whole hospital evacuations cannot be ruled out at a time when climate change is increasing the frequency and intensity of disasters. This research identifies lessons to enhance disaster preparedness for potential hospital evacuations.</p>\u0000 </section>\u0000 </div>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"32 4","pages":""},"PeriodicalIF":2.6,"publicationDate":"2024-12-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142861199","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"A Study of Crisis Discourse on the COVID-19 in Brazil: Discourse Manipulation and Power Struggles","authors":"Liu Peng","doi":"10.1111/1468-5973.70007","DOIUrl":"https://doi.org/10.1111/1468-5973.70007","url":null,"abstract":"<div>\u0000 \u0000 <p>Public health safety belongs to the category of ‘securitization’. However, in some countries, there is a tendency of discourse manipulation and desecuritization in COVID-19's discourse. This paper first embarks from the perspective of the Copenhagen School's securitization theory and employs an analytical framework of discourse manipulation to deconstruct the process of Bolsonaro's ‘desecuritization’ crisis discourse construction in response to the COVID-19 threat in his country, which consists in discourse restraint, discourse framing, discourse positioning. The results show that: in terms of discourse restraint strategy, Bolsonaro's government realizes this strategy by reducing the frequency of epidemic topics, continuously suppressing scientific discourse on epidemic prevention and control and suppressing public health and safety discourse through political discourse. In terms of framing strategies, the nature, severity, causes and responsibilities of COVID-19 problem are diagnosed, respectively. Through the negative frame of other programmes and the positive frame of the epidemic plan, the president constructs the expected frame of COVID-19 problem. Through incentive framing, his discourse stimulates Brazilian people's support for the federal government and the president himself and enhances public confidence in Brazil's success in overcoming the epidemic. In terms of discourse positioning strategy, the plots of ‘focusing on economic issues’, ‘life first’, ‘freedom first’ and ‘sovereignty first’ are adopted, respectively. Drawing on the three-dimensional analytical framework as a Critical Discourse Analysis tool, Bolsonaro's discourse manipulation and desecuritization strategies reflect an antagonistic regard towards the relations between economic development and epidemic prevention and a rival perspective towards the relationship between administrative authority and professional authority, and furthermore, the overlapping left-right power struggles under the crossover of the era of ‘Great changes not seen in a century’ and the COVID-19's non-traditional security crisis.</p>\u0000 </div>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"32 4","pages":""},"PeriodicalIF":2.6,"publicationDate":"2024-12-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142860011","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"A Cross-Community Comparison of Antecedents of Hurricane Ian Risk Perceptions and Evacuation Behaviours","authors":"Xiaochen Angela Zhang,&nbsp;Jonathan Borden","doi":"10.1111/1468-5973.70009","DOIUrl":"https://doi.org/10.1111/1468-5973.70009","url":null,"abstract":"<div>\u0000 \u0000 <p>This study seeks to understand how historical models of risk perception and protective action antecedents, as predicted by The Protective Action Decision Model (PADM), apply across micro-regional differences in the context of Florida counties during the 2022 Hurricane Ian, and how these regional differences may lead to differences in reception, perception and response to information and evacuation warnings across the state. Two Florida communities (Southwest vs. Central and Eastern regions) with different typography, historical disaster experience, demographics and existing hazard adjustment programs were surveyed and compared. Results showed that, within the same hurricane event and broader geographic region (Florida), the two community locations differ in their reliance on information sources, social cues and prior hurricane experiences to inform risk perceptions and evacuation decisions. Additionally, different mediation patterns of risk perceptions were found between the antecedents and evacuation behaviours for the different community locations. The findings imply the importance to consider regional variations and to strategize messaging communicating risk and self-protective behaviours accordingly.</p>\u0000 </div>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"32 4","pages":""},"PeriodicalIF":2.6,"publicationDate":"2024-12-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142860031","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Internal Crisis Communication in Hospitals the Choice of Communication Channels and Its Impact on Effectiveness","authors":"Hendrik Winzer,&nbsp;Tor K. Stevik,&nbsp;Joachim Scholderer","doi":"10.1111/1468-5973.70008","DOIUrl":"https://doi.org/10.1111/1468-5973.70008","url":null,"abstract":"<div>\u0000 \u0000 <p>The COVID-19 pandemic has highlighted the need for effective internal crisis communication (ICC) in hospitals. However, only little is known about how the choice of communication channels influences the effectiveness of ICC. Our case study offers novel insights into this relationship. We performed an in-depth analysis of ICC during the COVID-19 pandemic at a Norwegian tertiary public hospital. We conducted 22 in-depth interviews with stakeholders from various hierarchical levels who actively participated in ICC. We mapped the relationships of the actors involved in ICC and performed a social network analysis. The emergency reorganization of the hospital made ICC processes more complex compared to the ordinary line structure of communication, and on lower hierarchical levels several redundant (and not necessarily officially approved) communication channels were used. Moreover, we found that the effectiveness of ICC was reduced by communication channels with speed and bandwidth limits. In contrast, communication channels with a high capability to transmit contextualized information improved the effectiveness of ICC. Since our case hospital shares common characteristics with many other tertiary public hospitals, including fragmentation of responsibilities during crisis response, we use our results as a basis for recommending appropriate communication channels and avoiding a decoupling of ICC between hierarchical levels and professions.</p>\u0000 </div>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"32 4","pages":""},"PeriodicalIF":2.6,"publicationDate":"2024-12-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142764327","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Implicating Communication: An Analysis of the US House Committee on Transportation and Infrastructure's Investigative Report of the Boeing 737 MAX Crises","authors":"Ernest A. Eshun,&nbsp;Susan Waters,&nbsp;Richard O. Amoako","doi":"10.1111/1468-5973.70006","DOIUrl":"https://doi.org/10.1111/1468-5973.70006","url":null,"abstract":"<div>\u0000 \u0000 <p>The Boeing 737 MAX crisis, which started in 2018 and continued in 2019, has drawn researchers to investigate the events preceding and after the deadly crashes. The two accidents involving Lion Air Flight 610 and Ethiopian Airways Flight 302 raised safety concerns over one of Boeing's flagship airplanes, the 737 MAX, occasioning a global grounding of the famous airplane. This study delves into the investigative report produced by the US House Committee on Transportation and Infrastructure concerning the design, certification, and manufacturing of the 737 MAX. The study utilized qualitative analysis to examine the implicit yet impacting communicative elements embedded in the report. Through the analysis, the study identified patterns of organizational culture, corporate power or hegemony, and capitalism as emerging themes that may have contributed to the catastrophic accidents in 2018 and 2019. Implications for the Trans-MOC model of organizational culture are discussed.</p>\u0000 </div>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"32 4","pages":""},"PeriodicalIF":2.6,"publicationDate":"2024-11-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142641558","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Crisis? What Crisis? The Contestation of Urgency in Creeping Crises","authors":"Pia Geisemann,&nbsp;Daniel Geiger","doi":"10.1111/1468-5973.70004","DOIUrl":"https://doi.org/10.1111/1468-5973.70004","url":null,"abstract":"<p>Whilst research on extreme contexts has mainly studied responses to and perceptions of urgency in abrupt crisis settings, this paper examines the construction and contestation of urgency in ambiguous creeping crisis settings. It builds on the empirical case of the Alpine Region of Tyrol and the discourse that emerged around the climate crisis and ski tourism. By taking an abductive approach, we investigate how the temporal dynamics of urgency contestation unfold between different actors. Our findings show three discursive dynamics that drive the contestation of urgency over extended periods of time. We further reveal that actors draw on specific temporal dimensions when constructing high or low senses of urgency – a measurable, normative or synchronicity dimension. This contributes first to research on urgency by uncovering that urgency is not something that can be taken for granted in crises, but instead a multidimensional and relationally contested construct. Second, we point to the nestedness of crises by showing that the urgency of a crisis is shaped by the perception of urgency in related crises. Third, we contribute to crisis research outlining that creeping crises do not necessarily peak in a “hot phase” but instead remain contested and continue to creep on forever.</p>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"32 4","pages":""},"PeriodicalIF":2.6,"publicationDate":"2024-11-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1468-5973.70004","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142641256","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Multimodal Sensemaking and Sensegiving Processes of Discursive Threat Appraisal in Environmental Crisis Communication","authors":"Silvia Ravazzani,&nbsp;Carmen Daniela Maier,&nbsp;Yan Jin","doi":"10.1111/1468-5973.70005","DOIUrl":"https://doi.org/10.1111/1468-5973.70005","url":null,"abstract":"<div>\u0000 \u0000 <p>This study investigates how multimodal sensemaking and sensegiving processes of discursive threat appraisal are employed by global movements in their environmental crisis communication when disclosing how corporate commitments are failing to reduce the global plastic pollution. The theoretical framework includes perspectives on global sticky crises, threat appraisal, framing, crisis sensemaking and sensegiving, and multimodal discourse. Empirically, a series of brand audits reports of <i>#breakfreefromplastic</i> global movement are systematically examined. The analytical focus transcends the usual monomodal approach and is directed towards the multimodal interplay that builds strategic discourses through images and texts. Findings details, on the one hand, the multimodal discursive sensemaking processes of content enrichment and appeal bolstering as well as their outcomes related to the building of common sense, new sense, and non-sense; on the other hand, they clarify how prognostic, diagnostic, and motivational framing tasks are accomplished in environmental crisis sensegiving by the global movement. This study provides insights useful to corporations when reevaluating their own crisis sensemaking and sensegiving in corporate communications and, ultimately, contribute to changing risky corporate behaviour toward more effective and ethical environmental crisis prevention and communication.</p>\u0000 </div>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"32 4","pages":""},"PeriodicalIF":2.6,"publicationDate":"2024-11-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142588142","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Critical crisis management competencies: Perspectives from universities of technology leadership","authors":"Courtley Pharaoh","doi":"10.1111/1468-5973.70003","DOIUrl":"https://doi.org/10.1111/1468-5973.70003","url":null,"abstract":"<p>The South African Higher Education sector has faced challenging times recently, notably the #FeesMustFall student protest crisis, which inflicted damages exceeding R1 billion, and the COVID-19 pandemic, claiming over 102,000 lives in the nation. Against this backdrop, a critical investigation has been initiated to discern the indispensable crisis management competencies required by executive management members of Universities of Technology (UoT) in South Africa. This exploratory study emphasises the higher education landscape, recognising its pivotal role in national development. Employing qualitative face-to-face interviews, the research aims to delve into the experiences of executive management members, providing insights into the nuanced demands of crisis management within the higher education context. In response to the challenges posed by the COVID-19 pandemic, the study adapted by utilising online face-to-face meetings, ensuring a thorough exploration of crisis management competencies. Beyond mere identification, the research attempts to elucidate the profound significance of these competencies within the unique context of higher education institutions during crises. The findings contribute not only to the broader understanding of crisis management but also underscore the particular relevance and implications for the resilience and adaptability of South African UoT in the face of multifaceted challenges.</p>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"32 4","pages":""},"PeriodicalIF":2.6,"publicationDate":"2024-11-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1468-5973.70003","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142579746","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}