Journal of Contingencies and Crisis Management最新文献_第2页

Authenticity and high performance: Nonmarket social, public and media strategies of foreign SMEs during a black swan event 真实性与高绩效：黑天鹅事件中外国中小企业的非市场社交、公共和媒体战略

IF 2.6 3区管理学

Journal of Contingencies and Crisis Management Pub Date : 2024-09-30 DOI: 10.1111/1468-5973.12625

Haritz Gorostidi-Martinez, Qing Yun Jiang, Xiao Kang Zhao

{"title":"Authenticity and high performance: Nonmarket social, public and media strategies of foreign SMEs during a black swan event","authors":"Haritz Gorostidi-Martinez, Qing Yun Jiang, Xiao Kang Zhao","doi":"10.1111/1468-5973.12625","DOIUrl":"https://doi.org/10.1111/1468-5973.12625","url":null,"abstract":"Nonmarket (NM) strategy is an emerging concept, similar to the notion of NM social, public and media strategy (SPMS). Previous literature has predominantly focused on larger corporations, often overlooking smaller enterprises. Additionally, much of the existing research has been centred on developed markets, leaving a gap in qualitative research. The current analysis seeks to elucidate how foreign small and medium-sized enterprises (FSMEs) in transitional markets, such as Shanghai, adopt specific NM SPMS to mitigate the liability of foreignness (LOF) during a pandemic. The study utilizes a CGT approach, employing semi-structured interviews with 27 participants, including foreign entrepreneurs and digital marketing specialists. Additionally, qualitative data was analysed comprehensively using Atlas.ti 9 software. The qualitative methodology implementation resulted in the creation of the authenticity and high performance framework from where specific strategies and general implications are presented. The study highlights two principal themes: (1) The need for increased flexibility and speed in social media message communication and (2) Customized FSME strategies through digital marketing—a never-going-back market digitalization. The second theme is subdivided into (a) Tailored public relations for FSMEs. (b) An increased need for internal cohesion—fostering a stable mindset and positive rapport among staff. (c) An increased need for trialling new target customers. (d) Creating a relatable story—showing a particular vulnerability can be viral and (e) Maintaining a strong reputation for operational performance.","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":null,"pages":null},"PeriodicalIF":2.6,"publicationDate":"2024-09-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142430400","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Making sense of social enterprises' crisis preparedness and development of composite index for its assessment 社会企业的危机防范意识及其综合评估指数的开发

IF 2.6 3区管理学

Journal of Contingencies and Crisis Management Pub Date : 2024-09-27 DOI: 10.1111/1468-5973.12622

Ondřej Kročil, Michal Müller, Martin Schlossarek

{"title":"Making sense of social enterprises' crisis preparedness and development of composite index for its assessment","authors":"Ondřej Kročil, Michal Müller, Martin Schlossarek","doi":"10.1111/1468-5973.12622","DOIUrl":"https://doi.org/10.1111/1468-5973.12622","url":null,"abstract":"Social enterprises are organizations that make society more resilient, but at the same time they have their own vulnerabilities and are threatened by a number of factors that can throw them into a crisis. Nevertheless, a crisis in social enterprises and their crisis preparedness are not topics that the literature adequately deals with. The aim of this mixed method research is to identify how social entrepreneurs make sense of crisis preparedness, and how to measure it. The qualitative part of the research shows that there are five key themes that are perceived by social entrepreneurs when it comes to crisis preparedness in the context of social enterprises' specifics: Crisis preparedness as a prevention against mission drift, as a necessity when working with disadvantaged employees, as a path toward greater financial stability, as a “helper” in a changing legislative environment, and as a response to a fragile organizational structure. Combining these findings with the literature review, composite Perceived Threats Index (PTI) and Crisis Preparedness Index (CPI) are constructed. Using correlation and regression analysis and hypothesis testing, we validate them and confirm relationship between geographical scope of social enteprises and crisis preparedness as well as between latter and perceived threats.","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":null,"pages":null},"PeriodicalIF":2.6,"publicationDate":"2024-09-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1468-5973.12622","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142324537","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Framing masks: Navigating public discourse and perception on face masks in Sweden during Covid-19 为面具定格：瑞典在科维德-19 期间关于口罩的公共讨论和看法的导航

IF 2.6 3区管理学

Journal of Contingencies and Crisis Management Pub Date : 2024-09-25 DOI: 10.1111/1468-5973.12623

Victoria Johnson, Tove Frykmer

{"title":"Framing masks: Navigating public discourse and perception on face masks in Sweden during Covid-19","authors":"Victoria Johnson, Tove Frykmer","doi":"10.1111/1468-5973.12623","DOIUrl":"https://doi.org/10.1111/1468-5973.12623","url":null,"abstract":"The Covid-19 pandemic significantly influenced public discourse, particularly on the use of face masks, with social media serving as a platform for the public to express their opinions and share experiences. This study examines how the Swedish public supports their arguments when discussing their stance on face masks during the Covid-19 pandemic, split into three categories: (1) personal opinions, experiences, and nonrelevant comparisons, (2) comparing and contrasting data, and (3) discussing scientific studies and expert opinions. Utilising webnography, we analysed 800 tweets mentioning face masks in Sweden where our findings reveal the varying methods of backing up one's standpoint. Furthermore, the framing of information by media outlets and public health authorities significantly influences the interpretation of scientific results and guidelines, leading to varying public behaviours towards face mask usage. Additionally, the study highlights the crucial role of confirmation bias, where individuals' pre-existing beliefs affect their acceptance or rejection of evidence. Despite the reliance on media representations, which often lack direct engagement with primary sources, the media plays a critical role in maintaining a critical perspective during crises. The study underscores the importance of responsible journalistic practices and effective communication strategies by public health authorities to ensure accurate public understanding and adherence to health guidelines.","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":null,"pages":null},"PeriodicalIF":2.6,"publicationDate":"2024-09-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1468-5973.12623","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142316983","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Media influence on public trust during crises: A comparative analysis of different media types and trust dimensions 危机期间媒体对公众信任的影响：不同媒体类型和信任维度的比较分析

IF 2.6 3区管理学

Journal of Contingencies and Crisis Management Pub Date : 2024-09-25 DOI: 10.1111/1468-5973.12624

Qing Zhang, Xiaojun Zhang

{"title":"Media influence on public trust during crises: A comparative analysis of different media types and trust dimensions","authors":"Qing Zhang, Xiaojun Zhang","doi":"10.1111/1468-5973.12624","DOIUrl":"https://doi.org/10.1111/1468-5973.12624","url":null,"abstract":"This study aims to reveal how media influence public trust during crises and whether these mechanisms vary by media type, trust dimensions, government levels, and regions. Using the COVID-19 pandemic as a case study, we surveyed 31 provincial-level regions in China from April 22 to 28, 2020, analysed the data with Stata 16.0, and drew the following conclusions. First, the mechanisms by which social media and traditional media influence public trust differ significantly. Social media can only directly impact outgroup trust or reduce both government trust and outgroup trust by lowering citizens' perceptions of government performance (CPGP). In contrast, traditional media directly enhance public trust across all dimensions and can also indirectly increase trust by boosting CPGP. Second, traditional media affect trust in both local and central governments, while social media have no significant effect. Third, citizens' perceptions of central and local government performance play distinct roles in this process. Finally, the impact of media on public trust varies between urban and rural areas and across different regions.","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":null,"pages":null},"PeriodicalIF":2.6,"publicationDate":"2024-09-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142324652","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Becoming crisis-ready: A systematic literature review on corporate crisis readiness and the process to achieving it 做好危机准备：关于企业危机准备和实现过程的系统文献综述

IF 2.6 3区管理学

Journal of Contingencies and Crisis Management Pub Date : 2024-09-23 DOI: 10.1111/1468-5973.12614

Albena Björck, Richard Bläse, Paulina Bastida

{"title":"Becoming crisis-ready: A systematic literature review on corporate crisis readiness and the process to achieving it","authors":"Albena Björck, Richard Bläse, Paulina Bastida","doi":"10.1111/1468-5973.12614","DOIUrl":"https://doi.org/10.1111/1468-5973.12614","url":null,"abstract":"As global crises become increasingly complex and intertwined, crisis readiness has emerged as a pivotal factor for an organisation's survival. Despite a growing, interdisciplinary corpus of research underscoring the necessity for systematic crisis management and strategic communication, a comprehensive understanding of corporate crisis readiness and methodologies for its achievement remain elusive and inadequately addressed. To bridge this knowledge gap, we conducted a systematic literature review, meticulously analysing 7287 articles to identify 40 eligible studies from 1987 to 2022. Through inductive content analysis and narrative synthesis, we have delineated the concept of crisis readiness and devised a comprehensive 10-step process framework that organisations are advised to implement in preparation for potential crises. This investigation enriches the academic dialogue on crisis readiness by integrating insights from strategic management, crisis handling, organisational development, and learning theories. This offers a more nuanced understanding of how organisations can equip themselves for crisis situations. Additionally, our study sheds light on promising directions for future research in this vital field.","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":null,"pages":null},"PeriodicalIF":2.6,"publicationDate":"2024-09-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1468-5973.12614","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142313427","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

A micro-level model for crisis management in tourism destinations: An interdisciplinary approach 旅游目的地危机管理的微观模型：跨学科方法

IF 2.6 3区管理学

Journal of Contingencies and Crisis Management Pub Date : 2024-09-22 DOI: 10.1111/1468-5973.12619

Christin Khardani, Jürgen Schmude

引用次数: 0

Assessing crisis spillover risks: The role of perceived severity and corporate response effectiveness in China 评估危机外溢风险：中国企业对危机严重性的认知和应对效果的作用

IF 2.6 3区管理学

Journal of Contingencies and Crisis Management Pub Date : 2024-09-20 DOI: 10.1111/1468-5973.12621

Yijing Wang, Daniel Laufer, Jia Ding

{"title":"Assessing crisis spillover risks: The role of perceived severity and corporate response effectiveness in China","authors":"Yijing Wang, Daniel Laufer, Jia Ding","doi":"10.1111/1468-5973.12621","DOIUrl":"https://doi.org/10.1111/1468-5973.12621","url":null,"abstract":"Although the spillover effect of crises represents an emerging area of interest within crisis communication studies, the perspective of consumers on the risk of crisis spillover as a result of corporate misconduct by another company remains underexplored in emerging markets like China. This study aims to fill the void through assessing how the severity of a crisis and the strategic responses by companies influence consumer perceptions of spillover risks from corporate misconduct by another company. A pre-test (N = 120) determined two corporate misconducts as characteristic for the automotive industry in China. These scenarios were utilized in an online experiment (N = 320) to examine the effects of two crisis response strategies (issuing a denial vs. giving no response) by a competitor automaker. The results reveal that when a corporate misconduct is perceived as more severe, the perceived crisis spillover risks to the industry is higher; this perceived risk mediates the impact of crisis severity on negative word-of-mouth. Issuing a denial is more effective than giving no response, and leads to more positive consumer outcomes. This research unravels the complex dynamics at play in shaping consumer attitudes towards companies indirectly impacted by a crisis through a spillover effect.","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":null,"pages":null},"PeriodicalIF":2.6,"publicationDate":"2024-09-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1468-5973.12621","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142275068","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

From fury to forgiveness: Exploring the mediating role of emotions in the relationship between crisis type, corporate social responsibility fit, and organizational outcomes 从愤怒到宽恕：探索情绪在危机类型、企业社会责任契合度和组织成果之间的中介作用

IF 2.6 3区管理学

Journal of Contingencies and Crisis Management Pub Date : 2024-09-19 DOI: 10.1111/1468-5973.12620

James Ndone

{"title":"From fury to forgiveness: Exploring the mediating role of emotions in the relationship between crisis type, corporate social responsibility fit, and organizational outcomes","authors":"James Ndone","doi":"10.1111/1468-5973.12620","DOIUrl":"https://doi.org/10.1111/1468-5973.12620","url":null,"abstract":"This study investigates how three types of emotions (anger, affective empathy, and cognitive empathy) mediate the relationship between crisis type and corporate social responsibility (CSR) fit and organizational outcomes such as purchase intentions, negative word-of-mouth (nwom), organizational reputation, as well as forgiveness. An online 2 (crisis type: product-harm vs. moral-harm) x 2 (CSR fit: high fit vs. low fit) between-subjects design (N = 412) was conducted with the participants recruited via CloudResearch, a crowdsourcing platform. The findings indicate that anger significantly mediates the relationship between crisis type and crisis outcomes, with product-harm crises increasing anger and leading to more negative outcomes. Conversely, high CSR fit reduces anger and enhances positive organizational outcomes. Affective empathy also mediates these relationships, with product-harm crises lowering affective empathy and CSR fit improving it, subsequently influencing purchase intentions, reputation, forgiveness, and negative word-of-mouth. Cognitive empathy partially mediates these effects, particularly affecting negative word-of-mouth, reputation, and forgiveness. These results suggest that managing stakeholder emotions through CSR alignment can effectively mitigate negative impacts during crises. Both theoretical and practical implications are discussed.","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":null,"pages":null},"PeriodicalIF":2.6,"publicationDate":"2024-09-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1468-5973.12620","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142273091","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

A four-phase model and a mobile app for crisis preparedness and management in small and medium sized enterprises 中小企业危机准备和管理的四阶段模型及移动应用程序

IF 2.6 3区管理学

Journal of Contingencies and Crisis Management Pub Date : 2024-09-19 DOI: 10.1111/1468-5973.12618

Kimmo Kiiveri, Paula Naumanen, Jyrki Liesivuori, Seppo Virtanen, Jouni Isoaho

{"title":"A four-phase model and a mobile app for crisis preparedness and management in small and medium sized enterprises","authors":"Kimmo Kiiveri, Paula Naumanen, Jyrki Liesivuori, Seppo Virtanen, Jouni Isoaho","doi":"10.1111/1468-5973.12618","DOIUrl":"https://doi.org/10.1111/1468-5973.12618","url":null,"abstract":"In this study, we present a new four-phase crisis model and the development and assessment of a mobile crisis management application. The model development was supported by a participatory process involving Finnish Small and Medium-sized Enterprises (SMEs). The four phases of the model are preparedness, beginning of the crisis, during the crisis, and after the crisis. The new model is incorporated into the mobile app to offer clear, actionable advice for different stages of crisis management. The mobile app, “Crisis Assistant”, is designed to aid SMEs in managing a variety of crises, including infectious diseases, accidents, cyber security threats, personnel issues, and business changes. Recognizing the unique vulnerabilities of SMEs due to their size and resource constraints, and their critical role in the economy, the app aims to provide accessible, user-friendly crisis management guidance. In the mobile app, web analytics provide real-time insights into the content usage, which allows for updates to the crisis guidance content and authorities' instructions as well as the further development of the app. The app has been well-received, highlighting the importance of mobile-based solutions in enhancing SME resilience and preparedness for crises. This study suggests future research should evaluate the app's broader impact on SME crisis management capabilities and applicability to other crisis domains.","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":null,"pages":null},"PeriodicalIF":2.6,"publicationDate":"2024-09-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1468-5973.12618","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142273090","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Turkish validity and reliability of the screening scale for indirect trauma caused by media exposure to social disasters (SITMES) 媒体报道社会灾难造成的间接创伤筛查量表（SITMES）在土耳其的有效性和可靠性

IF 2.6 3区管理学

Journal of Contingencies and Crisis Management Pub Date : 2024-09-15 DOI: 10.1111/1468-5973.12616

Aysun Güzel, Selma İnfal Kesim

{"title":"Turkish validity and reliability of the screening scale for indirect trauma caused by media exposure to social disasters (SITMES)","authors":"Aysun Güzel, Selma İnfal Kesim","doi":"10.1111/1468-5973.12616","DOIUrl":"https://doi.org/10.1111/1468-5973.12616","url":null,"abstract":"<div>\u0000 \u0000 \u0000 <section>\u0000 The present study aimed to address the validity and reliability of the Turkish version of the Screening Scale for Indirect Trauma Caused by Media Exposure to Social Disasters (SITMES). This study was a methodological research. The data was collected between July 17 and September 18, 2023. The sample consisted of individuals aged 18 and older residing in any province across Turkiye. The data of 530 participants were collected through online (Google Forms) and face-to-face (for test–retest purposes) methods (405 through Google Forms and 125 face-to-face participants in Burdur province). The data were collected using a demographic information form (six questions), the SITMES (24 items), the 6-item Brief Resilience Scale, and the 22-item Impact of Event Scale-Revised. All analyses were performed on the SPSS 25.0 and LISREL programmes. Cronbach's α values were calculated to be .91 for the “psychological, physical, and behavioural responses to social disasters” subscale, 0.89 for the “moral resentment due to social disasters” subscale, 0.86 for the “a sense of threat to life due to social disasters” subscale, and 0.92 for the SITMES total score. The replicated confirmatory factor analysis with the mentioned modifications yielded the following goodness-of-fit indices: p < .05, χ2/df = 4.1, RMSEA = 0.07, RMR = 0.08, SRMR = 0.06, NFI = 0.88, NNFI = 0.90, CFI = 0.91, IFI = 0.91, and ECVI = 2.13. The findings revealed that the scale consisting of 24 items within three subscales can validly and reliably utilized in the Turkish context.\u0000 </section>\u0000 </div>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":null,"pages":null},"PeriodicalIF":2.6,"publicationDate":"2024-09-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142233978","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0