Journal of Contingencies and Crisis Management最新文献_第2页

Mapping the Urban and Rural Divide in Deaf & Disability-Accessible Climate Risk Communication Methods in California's Offices of Emergency Services 在加州紧急服务办公室绘制聋人和残疾人无障碍气候风险沟通方法的城乡差距

IF 2.2 3区管理学

Journal of Contingencies and Crisis Management Pub Date : 2025-08-20 DOI: 10.1111/1468-5973.70073

Alina Engelman, Christina Lin, Morgan Vien, Susan L. Ivey, Sheri Farinha, Linda Neuhauser

{"title":"Mapping the Urban and Rural Divide in Deaf & Disability-Accessible Climate Risk Communication Methods in California's Offices of Emergency Services","authors":"Alina Engelman, Christina Lin, Morgan Vien, Susan L. Ivey, Sheri Farinha, Linda Neuhauser","doi":"10.1111/1468-5973.70073","DOIUrl":"https://doi.org/10.1111/1468-5973.70073","url":null,"abstract":"<div>\u0000 \u0000 <p>Due to geography, structural, and economic factors, California has been the site of multiple climate crises. Deaf and disabled Californians face especially high health risks in crises, partly due to inaccessible risk communications before, during, and after disasters. California's Offices of Emergency Services (OES) play an important role in ensuring inclusive emergency communication for disabled people. This study examines accessibility of climate-related risk communications in California's OES for deaf and disabled people and is intended to provide guidance to the cities, counties, and the state to improve risk communication plans for disabled people. Key informants from county (<i>n</i> = 44) and city (<i>n</i> = 13) OES offices were surveyed about whether their OES provided accessible emergency communications, had barriers, and had needs to improve accessible communications. Findings reveal that urban OES offices more frequently report using or being aware of accessible communication strategies, while rural offices face challenges due to limited resources and infrastructure. Rural OES have fewer partnerships with deaf-serving organizations and are less likely to have resources to provide captioning and American Sign Language (ASL) interpreters, compared to urban OES. The study highlights the need for improved training, resource allocation, and policy integration to address accessible communication gaps, especially in rural areas. Recommendations include increased training and funding for rural OES offices, stronger partnerships with disability advocacy groups, and the adoption of universal design principles in climate risk communications. This would ensure that all Californians—regardless of location or ability—receive the information they need to prepare for and respond to climate disasters.</p>\u0000 </div>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"33 3","pages":""},"PeriodicalIF":2.2,"publicationDate":"2025-08-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144869543","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Disaster Narratives in Emergency Services: Tools for Crisis and Disaster Governance 应急服务中的灾难叙述：危机和灾害治理的工具

IF 2.2 3区管理学

Journal of Contingencies and Crisis Management Pub Date : 2025-08-14 DOI: 10.1111/1468-5973.70072

Jasmina Schmidt, Lars Gerhold

{"title":"Disaster Narratives in Emergency Services: Tools for Crisis and Disaster Governance","authors":"Jasmina Schmidt, Lars Gerhold","doi":"10.1111/1468-5973.70072","DOIUrl":"https://doi.org/10.1111/1468-5973.70072","url":null,"abstract":"<p>This paper explores how narratives shape our understanding of crises and disasters and, by extension, drive organizational practices in crisis and disaster governance (CDG). Based on interviews and focus group discussions with representatives from two types of emergency services—namely, road maintenance services and forest fire management organizations—we systematically catalog the narratives developed to understand past crisis and disaster events based on the narrative typology posited by Seeger and Sellnow (2016) and draw on theories of sensemaking and the social construction of reality. We devote special attention to the 2021 Ahr Valley floods, showing how unexpected disaster events can generate narratives that modify an organization's outlook on the future. While our data are retrospective, we observe instances where narrative shifts are associated with sensemaking processes. Our empirical findings suggest that the narratives developed to understand past events play a crucial role in determining how emergency services prepare for and react to future crises and disasters. Accordingly, we argue that actors involved in CDG would be well advised to devote attention to the narrative dimensions of organizational culture when developing disaster preparation and prevention strategies.</p>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"33 3","pages":""},"PeriodicalIF":2.2,"publicationDate":"2025-08-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1468-5973.70072","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144832987","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Addressing Perceived Apathy Through Engaged Learning in Crisis Communication: Lessons From Bird Flu (H5N1) in Dairy 通过危机沟通中的参与式学习解决感知到的冷漠：来自乳制品中禽流感（H5N1）的教训

IF 2.2 3区管理学

Journal of Contingencies and Crisis Management Pub Date : 2025-08-10 DOI: 10.1111/1468-5973.70069

Rodrigo Soares, Timothy L. Sellnow, Deanna D. Sellnow, Scott C. Merrill, Julia M. Smith, Martina Frizzo

{"title":"Addressing Perceived Apathy Through Engaged Learning in Crisis Communication: Lessons From Bird Flu (H5N1) in Dairy","authors":"Rodrigo Soares, Timothy L. Sellnow, Deanna D. Sellnow, Scott C. Merrill, Julia M. Smith, Martina Frizzo","doi":"10.1111/1468-5973.70069","DOIUrl":"https://doi.org/10.1111/1468-5973.70069","url":null,"abstract":"<p>Recent outbreaks of A/H5N1 (Highly Pathogenic Avian Influenza virus/HPAIv) —commonly referred to as bird flu virus—have mutated and spread beyond poultry to also infect dairy cattle and humans. Despite warnings by crisis communication practitioners affiliated with the dairy industry, the response is widely criticized as underwhelming and apathetic. This study proposes engaged learning as an instructional risk and crisis co strategy for overcoming apathetic crisis denial. More specifically, a Reflexive Thematic Analysis (RTA) was conducted based on 21 semi-structured interviews with practitioners who work in direct or indirect contact with farmers, producers, and decision-makers associated with the dairy cattle industry. Results revealed that study participants support employing engaged learning communication strategies to overcome apathetic crisis denial and achieve desired affective, cognitive, and behavioral learning outcomes. These strategies include engaged and ongoing dialogue focused on: (1) internalization strategies to co-construct meaning about the relevance and impact of the risks to risk-bearers (affective learning); (2) explanation strategies to co-construct mutual understanding about the nature of the risks including how to prevent infection and control its spread (cognitive learning); and (3) acknowledge and address trust issues based on stakeholders' previous crisis experiences. In doing so, stakeholders may overcome apathetic crisis denial and choose to engage in recommended biosecurity practices (behavioral learning).</p>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"33 3","pages":""},"PeriodicalIF":2.2,"publicationDate":"2025-08-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1468-5973.70069","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144811049","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Fuzzy Cognitive Mapping to Uncover Vital Urban Functions and Their Interdependencies for Disaster Recovery 模糊认知映射揭示重要的城市功能及其相互依赖性的灾难恢复

IF 2.2 3区管理学

Journal of Contingencies and Crisis Management Pub Date : 2025-08-10 DOI: 10.1111/1468-5973.70071

Soheil Mohammadi, Silvia De Angeli, Fabrizio Bruno, Ilenia Spadaro, Giorgio Boni, Serena Cattari, Francesca Pirlone

{"title":"Fuzzy Cognitive Mapping to Uncover Vital Urban Functions and Their Interdependencies for Disaster Recovery","authors":"Soheil Mohammadi, Silvia De Angeli, Fabrizio Bruno, Ilenia Spadaro, Giorgio Boni, Serena Cattari, Francesca Pirlone","doi":"10.1111/1468-5973.70071","DOIUrl":"https://doi.org/10.1111/1468-5973.70071","url":null,"abstract":"<p>Engaging stakeholders in disaster recovery planning helps identify recovery needs accurately and integrates diverse perspectives into planning procedures. This study presents a quali–quantitative participatory method for identifying the urban functions that must be preserved to initiate the recovery process and ensure the rapid restoration of the entire urban system. The method involves evaluating the relative importance of different functions and analyzing their interdependencies through participatory fuzzy cognitive mapping (FCM) with local stakeholders. The inclusion of diverse stakeholders facilitates precise need assessment, fosters dynamic information exchange and promotes innovative, user-centred, bottom–up interventions that better reflect the realities of the affected communities. The approach was tested in a case study conducted in Sanremo, Italy, as part of broader research aimed at developing a decision support system to expedite recovery processes and enhance urban resilience. The participatory FCM session in Sanremo identified essential functions beyond emergency services, including supermarkets, educational services and pharmacies, centred around the temporary shelter function, which emerged as pivotal during the recovery process. A critical analysis of the FCM-based approach highlights its benefits and offers insights for further strengthening participatory planning in disaster recovery.</p>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"33 3","pages":""},"PeriodicalIF":2.2,"publicationDate":"2025-08-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1468-5973.70071","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144811050","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Influencer Alignment in Crisis Response: An Experimental Study on Trait and Emotional Congruence for Brand Reputation Recovery 危机反应中的影响者一致性：品牌声誉恢复的特质与情绪一致性实验研究

IF 2.2 3区管理学

Journal of Contingencies and Crisis Management Pub Date : 2025-07-31 DOI: 10.1111/1468-5973.70068

Divya Mishra, Nidhi Maheshwari

{"title":"Influencer Alignment in Crisis Response: An Experimental Study on Trait and Emotional Congruence for Brand Reputation Recovery","authors":"Divya Mishra, Nidhi Maheshwari","doi":"10.1111/1468-5973.70068","DOIUrl":"https://doi.org/10.1111/1468-5973.70068","url":null,"abstract":"<div>\u0000 \u0000 <p>As cancel culture intensifies and consumer outrage spreads rapidly on social media, brands are increasingly turning to social media influencers to navigate crises. This study investigates how influencer-brand alignment—across two critical dimensions: trait alignment and emotional alignment—shapes postcrisis consumer perceptions. Grounded in Situational Crisis Communication Theory (SCCT), the study introduces the <i>Crisis Influencer Selection Matrix</i>, a strategic typology that classifies influencers into four roles—<i>The Trusted Humanist, Rational Expert, Empathetic Outsider</i>, and <i>Detached Bystander</i>—based on their alignment profiles and fit with crisis type. Utilizing a randomized, between-subject experimental design, 152 participants were exposed to a simulated reputational crisis involving a fictional global brand. Results demonstrate that influencers who exhibit both high trait and emotional alignment significantly enhance brand recovery outcomes. By extending SCCT to incorporate the identity and communication style of third-party messengers, this study offers a fresh theoretical perspective and provides brands with actionable strategies for effective influencer engagement during crisis situations.</p>\u0000 </div>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"33 3","pages":""},"PeriodicalIF":2.2,"publicationDate":"2025-07-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144751565","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Unpacking Generative Artificial Intelligence-Powered Crisis Communication From a Moral Angle: The Role of Moral Outrage, Authenticity, and Forgiveness 从道德角度解读生成式人工智能驱动的危机沟通：道德愤怒、真实性和宽恕的作用

IF 2.2 3区管理学

Journal of Contingencies and Crisis Management Pub Date : 2025-07-31 DOI: 10.1111/1468-5973.70066

Sungsu Kim, Myoung-Gi Chon

引用次数: 0

Brief Organisational Resilience Scale (BORS): Development and Validity in Spain and Austria 简要组织弹性量表（BORS）：在西班牙和奥地利的发展和有效性

IF 2.2 3区管理学

Journal of Contingencies and Crisis Management Pub Date : 2025-07-31 DOI: 10.1111/1468-5973.70063

Abolfazl Khanbeiki, Beatriz Sora, Mehran Mohebi, Joan Boada-Grau

{"title":"Brief Organisational Resilience Scale (BORS): Development and Validity in Spain and Austria","authors":"Abolfazl Khanbeiki, Beatriz Sora, Mehran Mohebi, Joan Boada-Grau","doi":"10.1111/1468-5973.70063","DOIUrl":"https://doi.org/10.1111/1468-5973.70063","url":null,"abstract":"<p>There are many inconsistencies in the conceptualisation and measurement of organisational resilience. Existing measures often focus on either the ability or process perspective, limiting their comprehensiveness, and failing to capture the multifaceted nature of resilience. Furthermore, many of these measures and their psychometric properties have not been appropriately validated and they focused on specific organisations and countries, which limits its usability to other work contexts. This study aims to provide a measure that uses the main approaches in the literature and to validate this in a cross-cultural sample of 1435 employees from 138 organisations in two European countries (Spain and Austria). The data were randomly split in two independent subsamples (Sample 1: Explorative; Sample 2: Confirmative). The exploratory factor analysis had a bi-dimensional factorial structure consisting of the dimensions of ability and process. Confirmatory factor analysis replicated this bi-dimensional structure by presenting better goodness of fit indices than the alternative one-factor model. Reliabilities were acceptable for ability and process dimensions in both countries. Convergent validity was also adequate for the two dimensions in both countries with satisfactory AVE and CR. In addition, significant correlations were found in both countries between organisational resilience and organisational commitment and job satisfaction. Finally, discriminant validity was also appropriate. This study is relevant for researchers and practitioners because it provides a useful tool for advancing understanding of organisational resilience and for assessing how resilient organisations are.</p>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"33 3","pages":""},"PeriodicalIF":2.2,"publicationDate":"2025-07-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1468-5973.70063","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144740494","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Forming Habits in Emergency Organisations—Training for Extreme Situations 在应急组织中形成习惯——极端情况下的训练

IF 2.6 3区管理学

Journal of Contingencies and Crisis Management Pub Date : 2025-07-23 DOI: 10.1111/1468-5973.70067

Ola Lindberg, Oscar Rantatalo, Markus Hällgren

引用次数: 0

Where Are the Emergency Responders? Spontaneous Volunteers in a Terrorist Attack 紧急救援人员在哪里？恐怖袭击中的自发志愿者

IF 2.6 3区管理学

Journal of Contingencies and Crisis Management Pub Date : 2025-07-22 DOI: 10.1111/1468-5973.70065

Jannicke Thinn Fiskvik, Siri Mariane Holen, Stian Antonsen, Rolf Johan Bye

{"title":"Where Are the Emergency Responders? Spontaneous Volunteers in a Terrorist Attack","authors":"Jannicke Thinn Fiskvik, Siri Mariane Holen, Stian Antonsen, Rolf Johan Bye","doi":"10.1111/1468-5973.70065","DOIUrl":"https://doi.org/10.1111/1468-5973.70065","url":null,"abstract":"<div>\u0000 \u0000 <p>This article explores the crucial actions of the heterogenous group of spontaneous volunteers during and after the 2011 Utøya terror attack in Norway, where a terrorist killed 69 people. In the research literature, the attack has been thoroughly studied in relation to the authorities’ and formal emergency responders’ management of the crisis, and lack thereof. However, the spontaneous volunteers who filled the gap following the inaction of official resources under and immediately after the attack, have received less research attention. This is paradoxical, given the impact their actions had on preventing the disaster from having even worse consequences. This study complements earlier research on disaster volunteers that often focuses on the actions of spontaneous volunteers from the perspective of formal emergency responders. Our findings suggest that the way citizens responded was not by adapting traditional command-and-control structures, but rather that they improvised to handle unmet needs in an emergent and autonomous form. The main factors central to their participation were their presence and available resources, which also made the actions of the spontaneous volunteers decisive when the emergency responders became active in the rescue operation. The efforts provided by spontaneous volunteers had significant emotional costs for them in the years after the attack. The study gives important contributions to considerations needed when whole-of-society concepts are adapted, both with regard to balancing resources and rationalities during rescue, and for follow-up of citizens who happen to be there when a disaster strikes.</p></div>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"33 3","pages":""},"PeriodicalIF":2.6,"publicationDate":"2025-07-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144681427","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

How are Risk Perceptions and Ripple Effects Amplified in the Digital Era? An Analysis of China's Digitally Underdeveloped Regions 数字时代如何放大风险认知和连锁反应？中国数字欠发达地区分析

IF 2.6 3区管理学

Journal of Contingencies and Crisis Management Pub Date : 2025-07-18 DOI: 10.1111/1468-5973.70064

Huang Rui, Xu Huihui

{"title":"How are Risk Perceptions and Ripple Effects Amplified in the Digital Era? An Analysis of China's Digitally Underdeveloped Regions","authors":"Huang Rui, Xu Huihui","doi":"10.1111/1468-5973.70064","DOIUrl":"https://doi.org/10.1111/1468-5973.70064","url":null,"abstract":"<div>\u0000 \u0000 <p>The evolving spatiotemporal landscape of the digital age profoundly shapes risk formation, perception and their ripple effects. However, the traditional social amplification of risk framework (SARF) has limitations in embodying this new amplification logic. We propose an upgraded version of the spatial‒temporal amplification of risk framework (STARF), emphasising that digital empowerment amplifies risk perception and that digital refraction amplifies the ripple effect, and focus on China's digitally underdeveloped regions for empirical analysis. We found the following: (1) In the digital age, overall social security risk perception has weakened, the focus of risk perception has changed, and information security risk perception has increased significantly, even in digitally underdeveloped areas. (2) Digital empowerment and traditional factors work together to play an amplifying role, and the digital empowerment of risk communication and risk governance will amplify risk perception, but the risk perception enhancement effect of digital empowerment is limited and has not surpassed the weakening effect of traditional factors such as government trust on risk perception. (3) There are differences in the amplification of digital empowerment, which is reflected in the fact that it significantly amplifies the perception of exogenous food and environmental security risks, but there is an amplification paradox in the perception of endogenous information security risks. (4) Digital refraction changes the direction, range and speed of the chain reaction of risk perception, making the ripples more complex, the spatiotemporal transmission more dispersed and rapid, and further promoting the cross-domain superposition and interference of multiple space‒time ripples. These findings encourage authorities to adopt a more dynamic and integrated perspective in risk governance in the digital age.</p>\u0000 </div>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"33 3","pages":""},"PeriodicalIF":2.6,"publicationDate":"2025-07-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144647403","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0