Journal of Contingencies and Crisis Management最新文献_第2页

Reimagining crisis management with an organizational learning framework 用组织学习框架重新构想危机管理

IF 2.6 3区管理学

Journal of Contingencies and Crisis Management Pub Date : 2024-10-30 DOI: 10.1111/1468-5973.70001

Erika J. Schneider

{"title":"Reimagining crisis management with an organizational learning framework","authors":"Erika J. Schneider","doi":"10.1111/1468-5973.70001","DOIUrl":"https://doi.org/10.1111/1468-5973.70001","url":null,"abstract":"Technological advancements have altered the landscape of crisis management, making many crises potentially preventable and controllable. Moreover, these technological advancements have provided opportunities for organizations to implement an informed learning approach in crisis responses. The interconnectedness and complementary aspects of three theories within crisis management, including the situational crisis communication theory's base crisis response strategies, image repair theory's corrective action, and discourse of renewal theory's organizational learning, were assessed and integrated into a proposed framework for understanding a comprehensive approach to crisis management. In this research, technology is regarded as both an asset for facilitating organizational learning (e.g., informed decision-making through data analytics), and a potential source of challenges in crisis communication (e.g., Zoombombing and negative social amplification). The proposed framework aims to bridge proactive risk and reactive crisis management efforts through organizational learning. Findings from this 4 × 2 between-subjects experimental design study explore the effectiveness of organizational learning to address crisis responsibility in an evolving technological landscape.","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"32 4","pages":""},"PeriodicalIF":2.6,"publicationDate":"2024-10-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1468-5973.70001","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142555513","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Correction to “Authenticity and high performance: Nonmarket social, public and media strategies of foreign SMEs during a black swan event” 更正 "真实性与高绩效：黑天鹅事件中外国中小企业的非市场社交、公共和媒体战略"

IF 2.6 3区管理学

Journal of Contingencies and Crisis Management Pub Date : 2024-10-28 DOI: 10.1111/1468-5973.70002

{"title":"Correction to “Authenticity and high performance: Nonmarket social, public and media strategies of foreign SMEs during a black swan event”","authors":"","doi":"10.1111/1468-5973.70002","DOIUrl":"https://doi.org/10.1111/1468-5973.70002","url":null,"abstract":"Gorostidi-Martinez, H., Jiang, Q. Y., & Zhao, X. K. (2024). Authenticity and high performance: Nonmarket social, public and media strategies of foreign SMEs during a black swan event. Journal of Contingencies and Crisis Management, 32, e12625. https://doi.org/10.1111/1468-5973.12625In Table 3, the positioning of the theme ‘Customized FSME strategies through digital marketing’ and the subtheme ‘Tailored public relations for FSMEs’ are incorrect. Both should be positioned a few lines lower than they were initially published, aligned together and at the same level as the SPMS concept ‘- The acceleration of digitalization during the black swan event led to the rapid establishment of online customer service centers, download hubs, and webinar streaming platforms’. Similarly, they should be aligned with the Strategic outcomes of ‘+ The surge in demand for digital literacy will enable entrepreneurs to enhance user experiences, foster partnerships, and boost dynamic capabilities’. The correct Table 3 is reproduced below.We apologize for this error.","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"32 4","pages":""},"PeriodicalIF":2.6,"publicationDate":"2024-10-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1468-5973.70002","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142525441","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Business continuity management deployment, community resilience, and organisational resilience in private industry response to 2011 Ayutthaya flooding 私营企业应对 2011 年大城府洪灾的业务连续性管理部署、社区复原力和组织复原力

IF 2.6 3区管理学

Journal of Contingencies and Crisis Management Pub Date : 2024-10-13 DOI: 10.1111/1468-5973.12627

Sudarat Rattanasaeng, Vatcharapol Sukhotu

{"title":"Business continuity management deployment, community resilience, and organisational resilience in private industry response to 2011 Ayutthaya flooding","authors":"Sudarat Rattanasaeng, Vatcharapol Sukhotu","doi":"10.1111/1468-5973.12627","DOIUrl":"https://doi.org/10.1111/1468-5973.12627","url":null,"abstract":"This research aims to investigate the role of community resilience in the relationship between business continuity management and organisational resilience, the focus on a real-world event (flooding) and its impact on a community provides a concrete context that adds relevance to the study. To complete this research, a quantitative research design was used. A firm-level survey of private industrial firms in Ayutthaya Province (n = 211) was conducted. Variables included three clusters of business continuity management practices, community resilience, and organisational resilience. The data were then analysed using descriptive statistics and structural equation modelling. The results showed that business continuity management practices contributed to organisational resilience. There were also interaction effects between community resilience and business continuity management practices, indicating that community resilience moderated the effect of business continuity management practices on organisational resilience following the floods. The study is the first to test the role of community resilience in the effectiveness of business continuity management practices on organisational resilience. This contributes to the research by providing a better explanation of how communities and organisations interact in organisational disaster response. The study only investigated a single context of disaster response (firms previously affected by the 2011 Ayutthaya flooding). The research focuses on industrial manufacturing and service firms and does not include retail firms. The research was conducted in historic perspective. Development of organisational resilience is affected by community resilience. Therefore, supporting community resilience through infrastructure, institutions, and other mechanisms is key for post-disaster economic recovery. This provides a further reason for developing community resilience.","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"32 4","pages":""},"PeriodicalIF":2.6,"publicationDate":"2024-10-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142435590","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The what and how of warning messages: An experimental examination of instructing information and linguistic features use 警告信息的内容和方式：对指示信息和语言特点使用的实验研究

IF 2.6 3区管理学

Journal of Contingencies and Crisis Management Pub Date : 2024-10-13 DOI: 10.1111/1468-5973.12630

Anita Atwell Seate, Brooke F. Liu, Ji Y. Kim, Saymin Lee, Daniel Hawblitzel

{"title":"The what and how of warning messages: An experimental examination of instructing information and linguistic features use","authors":"Anita Atwell Seate, Brooke F. Liu, Ji Y. Kim, Saymin Lee, Daniel Hawblitzel","doi":"10.1111/1468-5973.12630","DOIUrl":"https://doi.org/10.1111/1468-5973.12630","url":null,"abstract":"We conducted a between-subjects experiment (N = 1626) to examine the effects of instructing information, an important theoretical keystone in crisis communication research, in predicting two key outcomes in the literature—protective behavioral intentions and message retransmission intentions. Given the communicative context, high-impact weather warnings, we additionally considered the moderating role of linguistic features use in predicting these outcomes. Based upon theory and research in this area, we examined the mediating roles of self-efficacy and perceived instructing information in predicting protective behavioral intentions and message retransmission intentions, respectively. Results mainly support our hypotheses. The instructing information conditions predicted the proposed intervening variable, which in turn predicted both outcomes. Linguistic features use moderated the direct effect of instructing information in predicting protective behavioral intentions, but not message retransmission intentions. The discussion focuses on the implications of these findings for crisis communication theory and practice.","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"32 4","pages":""},"PeriodicalIF":2.6,"publicationDate":"2024-10-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1468-5973.12630","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142435628","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Enhancing cross-organizational collaboration in crisis management: Outcomes from a full-scale regional exercise in Norway 加强危机管理中的跨组织合作：挪威全面区域演习的成果

IF 2.6 3区管理学

Journal of Contingencies and Crisis Management Pub Date : 2024-10-13 DOI: 10.1111/1468-5973.70000

Kristine Steen-Tveit, Bjørn E. Munkvold, Kjetil Rustenberg

{"title":"Enhancing cross-organizational collaboration in crisis management: Outcomes from a full-scale regional exercise in Norway","authors":"Kristine Steen-Tveit, Bjørn E. Munkvold, Kjetil Rustenberg","doi":"10.1111/1468-5973.70000","DOIUrl":"https://doi.org/10.1111/1468-5973.70000","url":null,"abstract":"Cross-organizational collaboration exercises are crucial in improving preparedness and promoting team situational awareness for effective crisis management. Despite their potential, studies suggest that these exercises may often yield results with limited learning and practical benefits. This study analyzes a full-scale regional crisis management collaboration exercise conducted in Norway, involving 10 different organizations, and engaging over 200 participants. Using a survey-based data collection method focusing on the ‘Collaboration, Learning, and Utility-Scale’, complemented by on-site observations and data collection from various exercise locations, we scrutinize the exercise's effectiveness in enhancing collaborative efforts, learning outcomes and overall utility. The findings contribute valuable insights into the strengths and areas for improvement in cross-organizational collaboration, offering practical implications for optimizing future crisis management preparedness initiatives.","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"32 4","pages":""},"PeriodicalIF":2.6,"publicationDate":"2024-10-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1468-5973.70000","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142435475","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Institutional (ante)narratives of anticipatory entrepreneurial resilience: COVID-19 and the global entrepreneurship monitor 预见性创业复原力的制度（前）叙事：COVID-19 和全球创业监测

IF 2.6 3区管理学

Journal of Contingencies and Crisis Management Pub Date : 2024-10-09 DOI: 10.1111/1468-5973.12631

Allison Lucas, Rahul Mitra

{"title":"Institutional (ante)narratives of anticipatory entrepreneurial resilience: COVID-19 and the global entrepreneurship monitor","authors":"Allison Lucas, Rahul Mitra","doi":"10.1111/1468-5973.12631","DOIUrl":"https://doi.org/10.1111/1468-5973.12631","url":null,"abstract":"The COVID-19 crisis severely impacted entrepreneurs worldwide, so that policy dispatches like the Global Entrepreneurship Monitor's (GEM) September 2020 special report, Diagnosing COVID-19 Impacts on Entrepreneurship: Exploring Policy Remedies for Recovery, were crucial for governments devising economic policies. Our paper examines how the GEM used institutional storytelling to craft anticipatory resilience, by drawing on the Communication Theory of Resilience and (ante)narrative approaches to anticipatory resilience. Findings demonstrated intersections of the GEM's role of resilience storyteller, as well as how resilience action by entrepreneurs and policymakers was narrated by the GEM. We uncover key tensions within the GEM's positioning as diagnostician and fortuneteller, between the resilient processes of normalizing and pivoting for everyday entrepreneurs, and in the institutionalizing work of policymakers through reacting and prospecting. We end by discussing key implications of our narrative approach to how institutions craft anticipatory resilience in response to global crises.","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"32 4","pages":""},"PeriodicalIF":2.6,"publicationDate":"2024-10-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142429672","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Resilience in emerging complex intelligent systems: A case study of search and rescue 新兴复杂智能系统的复原力：搜救案例研究

IF 2.6 3区管理学

Journal of Contingencies and Crisis Management Pub Date : 2024-10-05 DOI: 10.1111/1468-5973.12626

Youshan Yu, Nicolette Lakemond, Gunnar Holmberg

{"title":"Resilience in emerging complex intelligent systems: A case study of search and rescue","authors":"Youshan Yu, Nicolette Lakemond, Gunnar Holmberg","doi":"10.1111/1468-5973.12626","DOIUrl":"https://doi.org/10.1111/1468-5973.12626","url":null,"abstract":"As artificial intelligence (AI) is becoming part of complex systems and critical infrastructures, perspectives on resilience may need to be revisited. This paper focuses on the challenges and approaches in engineering design for achieving resilience in complex and increasingly intelligent systems (CoIS). Building on a case study of a system situated in the context of search and rescue (SAR) operations at sea as well as scenarios of SAR operations supported by AI solutions, it outlines challenges for organisational and engineering design in contexts where flexibility, adaptability, and high reliability are important. The findings point at resilience as a system property, made up of the constituent systems, their interaction and coordination in a system-of-systems framework. AI and autonomy in CoIS represent potentially a double-edged sword; while AI and autonomy contribute to system capabilities and resilience, they can also introduce limitations in terms of, for instance, confined operational envelopes. Achieving resilience in CoIS thus requires a holistic approach that considers constituent systems as well as their interplay, organisational factors, and the judicious balance of AI and human-based solutions.","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"32 4","pages":""},"PeriodicalIF":2.6,"publicationDate":"2024-10-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1468-5973.12626","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142429473","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Leadership in a continuous crisis 持续危机中的领导力

IF 2.6 3区管理学

Journal of Contingencies and Crisis Management Pub Date : 2024-10-05 DOI: 10.1111/1468-5973.12628

Markus Hällgren, David A. Buchanan

{"title":"Leadership in a continuous crisis","authors":"Markus Hällgren, David A. Buchanan","doi":"10.1111/1468-5973.12628","DOIUrl":"https://doi.org/10.1111/1468-5973.12628","url":null,"abstract":"Research has focused on episodic crises (e.g., fire extinguished), with regard to causality, management, and recovery. But some crises (e.g., illegal migration) are continuous, with no clear conclusion, and the nature and timing of the recovery phase are indeterminate. To explore the challenges facing leaders in a continuous crisis, we turn to ‘extreme fiction’ – a radically imaginative narrative of possible accidents, crises and disasters. The television series The Walking Dead is an example of a continuous crisis. This is also a novel crisis, which means that crisis management routines, protocols, and standard operating procedures may not apply, and the value of past experience may be limited. Our analysis offers a novel perspective on the nature of the crisis leadership role, by showing how a continuous crisis generates three paradoxical leadership agendas: managing the crisis (which includes unmanageable elements), managing conflict (while initiating and participating in conflict), and managing values (which may have to be temporarily abandoned). Our findings also demonstrate how contextual properties shape the leadership role in a continuous crisis.","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"32 4","pages":""},"PeriodicalIF":2.6,"publicationDate":"2024-10-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1468-5973.12628","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142429472","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Authenticity and high performance: Nonmarket social, public and media strategies of foreign SMEs during a black swan event 真实性与高绩效：黑天鹅事件中外国中小企业的非市场社交、公共和媒体战略

IF 2.6 3区管理学

Journal of Contingencies and Crisis Management Pub Date : 2024-09-30 DOI: 10.1111/1468-5973.12625

Haritz Gorostidi-Martinez, Qing Yun Jiang, Xiao Kang Zhao

{"title":"Authenticity and high performance: Nonmarket social, public and media strategies of foreign SMEs during a black swan event","authors":"Haritz Gorostidi-Martinez, Qing Yun Jiang, Xiao Kang Zhao","doi":"10.1111/1468-5973.12625","DOIUrl":"https://doi.org/10.1111/1468-5973.12625","url":null,"abstract":"Nonmarket (NM) strategy is an emerging concept, similar to the notion of NM social, public and media strategy (SPMS). Previous literature has predominantly focused on larger corporations, often overlooking smaller enterprises. Additionally, much of the existing research has been centred on developed markets, leaving a gap in qualitative research. The current analysis seeks to elucidate how foreign small and medium-sized enterprises (FSMEs) in transitional markets, such as Shanghai, adopt specific NM SPMS to mitigate the liability of foreignness (LOF) during a pandemic. The study utilizes a CGT approach, employing semi-structured interviews with 27 participants, including foreign entrepreneurs and digital marketing specialists. Additionally, qualitative data was analysed comprehensively using Atlas.ti 9 software. The qualitative methodology implementation resulted in the creation of the authenticity and high performance framework from where specific strategies and general implications are presented. The study highlights two principal themes: (1) The need for increased flexibility and speed in social media message communication and (2) Customized FSME strategies through digital marketing—a never-going-back market digitalization. The second theme is subdivided into (a) Tailored public relations for FSMEs. (b) An increased need for internal cohesion—fostering a stable mindset and positive rapport among staff. (c) An increased need for trialling new target customers. (d) Creating a relatable story—showing a particular vulnerability can be viral and (e) Maintaining a strong reputation for operational performance.","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"32 4","pages":""},"PeriodicalIF":2.6,"publicationDate":"2024-09-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142430400","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Making sense of social enterprises' crisis preparedness and development of composite index for its assessment 社会企业的危机防范意识及其综合评估指数的开发

IF 2.6 3区管理学

Journal of Contingencies and Crisis Management Pub Date : 2024-09-27 DOI: 10.1111/1468-5973.12622

Ondřej Kročil, Michal Müller, Martin Schlossarek

{"title":"Making sense of social enterprises' crisis preparedness and development of composite index for its assessment","authors":"Ondřej Kročil, Michal Müller, Martin Schlossarek","doi":"10.1111/1468-5973.12622","DOIUrl":"https://doi.org/10.1111/1468-5973.12622","url":null,"abstract":"Social enterprises are organizations that make society more resilient, but at the same time they have their own vulnerabilities and are threatened by a number of factors that can throw them into a crisis. Nevertheless, a crisis in social enterprises and their crisis preparedness are not topics that the literature adequately deals with. The aim of this mixed method research is to identify how social entrepreneurs make sense of crisis preparedness, and how to measure it. The qualitative part of the research shows that there are five key themes that are perceived by social entrepreneurs when it comes to crisis preparedness in the context of social enterprises' specifics: Crisis preparedness as a prevention against mission drift, as a necessity when working with disadvantaged employees, as a path toward greater financial stability, as a “helper” in a changing legislative environment, and as a response to a fragile organizational structure. Combining these findings with the literature review, composite Perceived Threats Index (PTI) and Crisis Preparedness Index (CPI) are constructed. Using correlation and regression analysis and hypothesis testing, we validate them and confirm relationship between geographical scope of social enteprises and crisis preparedness as well as between latter and perceived threats.","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"32 4","pages":""},"PeriodicalIF":2.6,"publicationDate":"2024-09-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1468-5973.12622","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142324537","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0