{"title":"Deciphering the dynamics of risk perception: Emotional and cognitive responses to new energy vehicle crises on social media","authors":"Jia Xu, Yuze Zhou, Liangdong Lu, Shu Yang","doi":"10.1111/1468-5973.12605","DOIUrl":"10.1111/1468-5973.12605","url":null,"abstract":"<p>This study examines the impact of various stakeholders on the social amplification of risk perceptions regarding new energy vehicle technologies, focusing on Tesla-related discussions on Weibo. By applying natural language processing and machine learning to extract topics and conducting econometric analysis, we explored the emotional and cognitive dimensions of public discourse. Granger causality and impulse response analyses revealed that commercial media and celebrities initially intensified public negative emotions, while government communications mitigated them. Conversely, information from peer firms and the government positively influenced public risk perceptions on the cognitive dimension. Variance decomposition highlighted the rapid spread of emotionally driven content versus the deeper engagement elicited by cognitively driven content. These findings suggest that crisis communication strategies should consider the distinct dynamics of emotional and cognitive transmission on social media, providing valuable insights for managing public risk perceptions in crises.</p>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":null,"pages":null},"PeriodicalIF":2.6,"publicationDate":"2024-07-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141770427","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Strategizing emergency management strategies: A dynamic perspective","authors":"Nurain Hassan Ibrahim, Omar Al-Tabbaa","doi":"10.1111/1468-5973.12603","DOIUrl":"10.1111/1468-5973.12603","url":null,"abstract":"<p>The oil and gas extraction industry, with its inherent complexities and high-risk environment, demands robust emergency management (EM) strategies to minimize losses of life and protect both tangible and intangible organizational assets. Despite the critical importance of these strategies, the evolution of EM processes within such a dynamic setting remains poorly understood. This paper seeks to address this gap by employing the Strategy-as-Practice (SAP) perspective, which offers valuable insights into noncompetitive strategizing. The SAP lens is particularly suited to examining EM's strategic role in safeguarding lives and assets. Through an in-depth case study, we unravel the intricate complexities of the strategizing process, often considered a black box. Additionally, we introduce a novel framework that delineates the micro-dynamics of interactions among the three core SAP elements—praxis, practitioners and practices. This framework provides a comprehensive understanding of how EM strategies evolve over time, emphasizing the pivotal role of emergency actors in such a multifaceted context.</p>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":null,"pages":null},"PeriodicalIF":2.6,"publicationDate":"2024-07-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141770429","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The point of no return: Crisis management lessons from US adults' infectious disease risk (IDR) perception and response to the Flu-and-COVID dual threat","authors":"Youngji Seo, Sung In Choi, Youngjee Ko, Yan Jin","doi":"10.1111/1468-5973.12607","DOIUrl":"10.1111/1468-5973.12607","url":null,"abstract":"<p>Crisis learning is essential for improving crisis management. Looking back at how public health crises were managed, crisis scholars and practitioners can garner important future crisis readiness insight in managing critical risks and crises threatening public health and safety. Among existing crisis research examining infectious disease risks (IDRs) and IDR-triggered health crises, few studies have examined how <i>co-existing</i> particular infectious diseases influence individuals' risk perception and crisis responses. To address this gap, the current study provides lessons learned from an online survey, using a nationally representative US adult sample (<i>N</i> = 517), conducted during the early stages of the Coronavirus [COVID-19] outbreak, before the World Health Organization (WHO) declared the COVID-19 global pandemic. The unique timing of the online survey allows us to examine: (1) how US adults perceived individual health risks associated with COVID-19 and influenza [the flu], two infectious diseases concurrently discussed and compared by the news media and health experts; and (2) how perceived IDR influences their subsequent behavioral response. Key findings include, first, that the less novel IDR (i.e., the flu) led to higher perceived susceptibility, while the more novel IDR (i.e., COVID-19), at the point of data collection, led to higher perceived severity. Second, IDR susceptibility and severity predicted intention to preventive action when confronted by the flu or COVID-19. Third, individuals' trust in the government moderated risk response by IDR type. These findings have theoretical and practical implications for effective IDR communication in the process of ongoing public crisis management.</p>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":null,"pages":null},"PeriodicalIF":2.6,"publicationDate":"2024-07-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1468-5973.12607","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141770313","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Building forwards: Bibliometric analysis and framework construction for community resilience","authors":"Han Hu, Kegao Yan, Zhenhong Zhu, Tiangui Lv","doi":"10.1111/1468-5973.12604","DOIUrl":"10.1111/1468-5973.12604","url":null,"abstract":"<p>The occurrence of ‘black swan’ and ‘grey rhino’ events is creating new risks for communities, and building resilient communities has become a global consensus. Using the Bibliometrix tool, we collected 3146 articles published from 2000 to 2022 to explore research hotspots, change trends and future directions in community resilience. The results show that community resilience study exhibited an exponential development pattern, with periods of sluggish rise (2000–2009) and rapid growth (2010–2019). From 2020 to 2022, the average annual number of articles spiked to 484 due to the outbreak of COVID-19. Scholars from the United States, China and the United Kingdom are the main contributors in this field, but the research locations are gradually shifting from the United States to the European and Asian countries. Hot topics related to community resilience include conceptual discernment, assessment frameworks, influencing factors and enhancement strategies. In the future, more attention should be given to the localization of theories, soft power elements and special groups. We developed a community resilience cycle framework that integrates the latest conceptual statement of community resilience and the evolution of trajectories of system disturbance stages.</p>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":null,"pages":null},"PeriodicalIF":2.6,"publicationDate":"2024-07-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141805598","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Permanently on standby: Practitioner perspectives on the complexities of crisis planning","authors":"Vidhi Chaudhri, Nina Armbrust, Sergül Nguyen","doi":"10.1111/1468-5973.12600","DOIUrl":"10.1111/1468-5973.12600","url":null,"abstract":"<p>Although crisis planning (including both prevention and preparation) is well-established as the 'alpha' of crisis management, businesses often find themselves caught off-guard in the face of crises. What impedes business organizations from heeding scholarly advice to engage in crisis planning? Interviews with corporate communication professionals suggest that in a fast-evolving digital landscape characterized by the ambiguity of what ‘qualifies’ as a crisis, the need for an organizational culture of preparedness and balancing structure with agility are the hallmarks of crisis planning. Even when interviewees acknowledge the importance of crisis planning, cultivating a culture of preparedness is contingent on an engaged leadership that recognizes and provides communication professionals a seat at the table, fosters internal coordination, and understands the importance of peacetime relationships with stakeholders. Our paper addresses the complexities and implications of crisis planning that is typically hidden from view.</p>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":null,"pages":null},"PeriodicalIF":2.6,"publicationDate":"2024-07-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1468-5973.12600","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141571070","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Defining public warning failure","authors":"Hamilton Bean, Amy Hasinoff, Sarah Fields","doi":"10.1111/1468-5973.12602","DOIUrl":"https://doi.org/10.1111/1468-5973.12602","url":null,"abstract":"<p>Public warning failure is an undertheorized concept. A shared definition of public warning failure is needed to help stakeholders assess responsibility in the aftermath of government nonuse, misuse, or misunderstanding of public warning systems, especially mobile device-based systems that have become a critical element of the public warning ecosystem. Although some uncertainty in the disaster information environment is inevitable, a shared definition of public warning failure could help clarify the roles and responsibilities of government officials and agencies across the arc of disaster communication: public preparation, hazard detection, warning message creation, message dissemination, and public response monitoring. In the context of earthquake early warning system performance, warning failure has been defined as false alert, missed alert, inaccurate alert, no alert, and late alert. Building upon this typology, in this essay, we propose an all-hazards definition of public warning failure, illustrate it using a conceptual model, and assess the conceptual model using examples drawn from media reporting.</p>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":null,"pages":null},"PeriodicalIF":2.6,"publicationDate":"2024-07-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141565784","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Should the CEO be the “face” of crisis response? Examining types of visuals on social media in corporate crisis communication","authors":"Bora Yook, Don W. Stacks","doi":"10.1111/1468-5973.12596","DOIUrl":"https://doi.org/10.1111/1468-5973.12596","url":null,"abstract":"<p>This study aims to suggest visual strategies for social media response in corporate crisis communication. Situational Crisis Communication Theory (SCCT) and Associative Network Theory of Memory (ANT) are applied to investigate the types of visuals (photos) that companies may utilize in Facebook messages. A 3 (message: excuse vs. attack accuser vs. apology) × 4 (photo: no-image vs. product vs. <i>stereotypical</i> CEO vs. CEO reflecting corporate character) between-subject design online experiment was conducted in the United States (<i>N</i> = 296). The results confirmed the effect of message strategies on crisis communication outcomes such as perceived responsibility, anger, and reputation. Preliminary interaction effects showed that the stereotypical CEO image (e.g., wearing a suit at a podium in a conference setting) was effective on reputation in two message strategies: an excuse in an accidental cluster crisis and an apology in a preventable cluster crisis. Based on these findings, the current study offers theoretical and practical implications for corporate crisis communication. Details are discussed in the study.</p>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":null,"pages":null},"PeriodicalIF":2.6,"publicationDate":"2024-07-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141536974","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Yingxiang Li, Yung-Fang Chen, Ziyi Wang, Ziqiang Han
{"title":"Risk perception, efficacies and disaster preparedness: A comparison between people with and without disability","authors":"Yingxiang Li, Yung-Fang Chen, Ziyi Wang, Ziqiang Han","doi":"10.1111/1468-5973.12597","DOIUrl":"https://doi.org/10.1111/1468-5973.12597","url":null,"abstract":"<p>Persons with disabilities (PwDs) face a disproportionately high risk due to their physical or mental limitations and socioeconomic barriers during emergencies. To better understand and empower PwDs for disaster preparedness, this study used an updated national representative survey (2021 Federal Emergency Management Agency National Household Survey) from the United States to examine the differences between PwDs and their counterparts concerning disaster preparedness with the guidance of the protection motivation theory. The results of the Tobit regression models indicated that being disabled was negatively correlated with the level of preparedness. Furthermore, disability status significantly and negatively modified the relationship between risk perception and disaster preparedness. Likewise, self-efficacy was less strongly correlated with preparedness activities if people self-reported themselves as having a disability. Moreover, for people with disabilities, their beliefs about the effectiveness of preventive behaviours (response efficacy) predicted decreased adoption of preparedness measures. Promoting disaster risk reduction education, strengthening self-efficacy and developing more inclusive and targeted intervention strategies for PwDs can be used to improve their preparedness degree and capacity for disaster prevention.</p>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":null,"pages":null},"PeriodicalIF":2.6,"publicationDate":"2024-07-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141536935","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"How do nondisaster missioned organizations extend their roles to respond to disasters?: The formation conditions, evolution processes, and limitations of the extending organization","authors":"Seungheon Han, Pilju Joo","doi":"10.1111/1468-5973.12598","DOIUrl":"10.1111/1468-5973.12598","url":null,"abstract":"<p>This study aimed to explore how non-disaster missioned organizations extend their roles to respond to disasters, which is referred to as ‘extending organization’ or Type III in the Disaster Research Center Typology. To achieve this, the current study investigated the formation conditions and evolution processes of extending organizations of a cooperative consumer organization, Gyeongju iCOOP (GiCOOP), which extended its roles by self-organizing a disaster-response team after the 5.8-magnitude earthquake that struck Gyeongju City, South Korea, 2016. Through a case study comprising in-depth interviews with GiCOOP members and public officials of central and local governments, this study found that the extending organization was successfully formed under several conditions, with the earthquake as a trigger and trustworthy relationships among the members, and evolved through diverse activities to strengthen community resilience capacity. Although the GiCOOP had sufficient financial resources and utilized external experts, its lack of workforce, expertise in disasters, and collaboration with local governments were critical hindrances in expanding its future activities. Based on these findings, several suggestions were made on the sustainability of extending organizations in the future.</p>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":null,"pages":null},"PeriodicalIF":2.6,"publicationDate":"2024-07-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141521245","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Dennis Nguyen, Sergül Nguyen, Phuong Hoan Le, Tessa Oomen, Yijing Wang
{"title":"Utilizing computational methods for analysing media framing of organizational crises: The ‘Datalek’ scandal during the COVID-19 pandemic in the Netherlands","authors":"Dennis Nguyen, Sergül Nguyen, Phuong Hoan Le, Tessa Oomen, Yijing Wang","doi":"10.1111/1468-5973.12595","DOIUrl":"https://doi.org/10.1111/1468-5973.12595","url":null,"abstract":"<p>Media framing of organizational crises is an important factor to consider in crisis communication since it can shape stakeholders' perceptions of organizations and discussions in the public sphere. This takes place in complex media ecologies where public communication happens at a large scale, both in the news and on social media. Here, computational methods offer new venues for analysing media framing in flux throughout the crisis life cycle. Especially methods for automated content analysis can quickly and efficiently reveal what media frames emerge in a crisis context and how they change over time across different channels and platforms. The present study showcases the benefits of such methodological approaches by critically exploring the example of the data breach at the national municipal health service in the Netherlands. Using computational methods for media frame analysis on news texts (N1 = 519) and social media postings (N2 = 2986), this article reconstructs how the incident was perceived throughout four crisis stages (build-up, outbreak, chronic stage, termination). The article critically discusses the relevance of researching media framing empirically with emphasis on the benefits but also limitations of computational approaches. It concludes with some general pointers for crisis researchers interested in such methods as well as their implications for practitioners in the field.</p>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":null,"pages":null},"PeriodicalIF":2.6,"publicationDate":"2024-06-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1468-5973.12595","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141488854","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}