Journal of Contingencies and Crisis Management最新文献

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Measuring and Analysing the Impact Factors of China's Tourism Economic Resilience in the Context of a Major Shock 大冲击背景下中国旅游经济弹性影响因素的测度与分析
IF 2.6 3区 管理学
Journal of Contingencies and Crisis Management Pub Date : 2025-01-26 DOI: 10.1111/1468-5973.70024
Jinjin Liao, Yongguang Zou, Yu Fang, Zhenxian Lei, Haoying Zhong
{"title":"Measuring and Analysing the Impact Factors of China's Tourism Economic Resilience in the Context of a Major Shock","authors":"Jinjin Liao,&nbsp;Yongguang Zou,&nbsp;Yu Fang,&nbsp;Zhenxian Lei,&nbsp;Haoying Zhong","doi":"10.1111/1468-5973.70024","DOIUrl":"https://doi.org/10.1111/1468-5973.70024","url":null,"abstract":"<div>\u0000 \u0000 <p>Measuring and exploring the tourism economic resilience and the impact of tourism shocks allows the depiction of patterns that may assist in the prediction of economic trends. The study utilises official statistics from data such as the China Statistical Yearbook from 31 Chinese provinces between 2020 and 2022. Results suggest that tourism economic resilience is generally low, and demonstrates a polarised phenomenon, with a pyramid structure showing a gradual increase in the number of provinces with high to low tourism economic resilience. From a geographical perspective, tourism economic resilience tends to exhibit a decreasing trend from east to west, with the ‘low resilience effect in the central region’ moving towards the western regions. Insufficient investment in tourism spending power and marketing were obstacles for tourism economic resilience within the obstacle model. A fuzzy-set qualitative comparative analysis method derived four types of paths affecting tourism economic resilience: ‘infrastructure-guaranteed’, ‘talent-employment-encouraging’, ‘innovation-driven development’ and ‘market-opening and interactive’. This study expands the application of niche theory in the field of socio-economic resilience and constructs a new theoretical framework of resilience stratification, barrier model and path analysis. The research results provide important references for the government to optimise tourism economic policies, enterprises to improve market adaptability and regional coordinated development.</p>\u0000 </div>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"33 1","pages":""},"PeriodicalIF":2.6,"publicationDate":"2025-01-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143119342","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Evaluating Ten Second Triage: A Novel Multi-Agency Prehospital Triage Tool for Major Incidents 评估十秒分诊:一种新型的多机构院前分诊重大事件工具
IF 2.6 3区 管理学
Journal of Contingencies and Crisis Management Pub Date : 2025-01-25 DOI: 10.1111/1468-5973.70025
Louise Davidson, James Vassallo, Phil Cowburn, Dave Bull, Chris Moran, Holly Carter
{"title":"Evaluating Ten Second Triage: A Novel Multi-Agency Prehospital Triage Tool for Major Incidents","authors":"Louise Davidson,&nbsp;James Vassallo,&nbsp;Phil Cowburn,&nbsp;Dave Bull,&nbsp;Chris Moran,&nbsp;Holly Carter","doi":"10.1111/1468-5973.70025","DOIUrl":"https://doi.org/10.1111/1468-5973.70025","url":null,"abstract":"<p>This article is an example of ‘Lessons from the Field’. Recent inquests following major incidents in the United Kingdom have criticised the ‘care gap’—the time period between an incident occurring and emergency services accessing casualties to deliver life-saving interventions. To address this, Ten Second Triage (TST) was developed in the United Kingdom to facilitate rapid non-physiological assessments by any first responder, regardless of their profession or organisation. TST aims to speed up the delivery of early life-saving interventions and facilitate the prioritisation of casualties, ultimately improving casualty outcomes in major incidents. The current study evaluated TST's usability through a series of live exercises involving the participation of specialist and non-specialist responders from a variety of Police, Fire and Rescue, and Ambulance Services in the United Kingdom. Focus groups and questionnaires were used to capture participants' perceptions of TST and their experiences using it during the exercises. Results show that TST can be used to facilitate the delivery of early life-saving interventions and casualty prioritisation by responders regardless of their clinical background, and that responders from all services are confident in using it. However, results also highlighted key considerations for the practicalities of using a multi-agency triage tool, such as TST, in real emergencies including the consideration of key interoperability factors, such as communication, the importance of reciprocal trust, and collaborative training. Recommendations drawn from this evaluation informed the further development of TST and supported its integration into UK practice in Spring 2023.</p>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"33 1","pages":""},"PeriodicalIF":2.6,"publicationDate":"2025-01-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1468-5973.70025","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143119023","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
A Text Analysis of News Media Framing of Government Response to the 2023 Türkiye–Syria Earthquake 政府对2023年<s:1>叙利亚地震反应的新闻媒体框架文本分析
IF 2.6 3区 管理学
Journal of Contingencies and Crisis Management Pub Date : 2025-01-21 DOI: 10.1111/1468-5973.70023
Simal Binici, Jeongho Choi, Sara McLaughlin Mitchell, Elise Pizzi
{"title":"A Text Analysis of News Media Framing of Government Response to the 2023 Türkiye–Syria Earthquake","authors":"Simal Binici,&nbsp;Jeongho Choi,&nbsp;Sara McLaughlin Mitchell,&nbsp;Elise Pizzi","doi":"10.1111/1468-5973.70023","DOIUrl":"https://doi.org/10.1111/1468-5973.70023","url":null,"abstract":"<p>The February 2023 Türkiye–Syria Earthquake had a profound impact on political, economic, and social life in Türkiye. Despite criticism about government disaster response, the government of Türkiye won an election 3 months later. We examine variance in media coverage of government disaster responses with Structural Topic Modeling of 12,268 articles in five pro- and anti-government newspapers in Türkiye (Anadolu Ajansi, Hurriyet, Sozcu, Cumhuriyet, and Posta) between the February earthquake and the May election. We identify five general topical themes in the data: emotion, science, information provision, government response, and the economy. We conduct sentiment analysis and find little direct criticism of the government's responses, although anti-government newspapers are more negative on topics related to building structures and damage. The general pattern of positive sentiment among all newspapers regarding government responses to the earthquake may help us understand why the disaster was not as consequential for the election outcome as some observers expected.</p>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"33 1","pages":""},"PeriodicalIF":2.6,"publicationDate":"2025-01-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1468-5973.70023","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143117664","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Feeling and Healing in Different Spaces and Phases: How Individuals Coped With the Pandemic Cognitively, Affectively, and Conatively 不同空间和阶段的感觉和治疗:个人如何在认知上、情感上和思维上应对大流行
IF 2.6 3区 管理学
Journal of Contingencies and Crisis Management Pub Date : 2025-01-13 DOI: 10.1111/1468-5973.70016
Sungsu Kim, Yan Jin, Chiara Valentini, Sung In Choi, Mark Badham, Elanor Colleoni, Stefania Romenti
{"title":"Feeling and Healing in Different Spaces and Phases: How Individuals Coped With the Pandemic Cognitively, Affectively, and Conatively","authors":"Sungsu Kim,&nbsp;Yan Jin,&nbsp;Chiara Valentini,&nbsp;Sung In Choi,&nbsp;Mark Badham,&nbsp;Elanor Colleoni,&nbsp;Stefania Romenti","doi":"10.1111/1468-5973.70016","DOIUrl":"https://doi.org/10.1111/1468-5973.70016","url":null,"abstract":"<div>\u0000 \u0000 <p>This research investigates individuals' reactions and coping strategies during a prolonged health crisis over distinct temporal phases (i.e., early and late stages of the pandemic) and geographical locations (i.e., Australia, Finland, Italy, South Korea, Sweden, and the United States). Using the infectious disease threat (IDT) appraisal model as a guide, we conducted two separate studies at different intervals to investigate the coping strategies individuals utilised in response to the COVID-19 pandemic. Findings revealed cross-country differences in cognitive (i.e., COVID-19 risk perception and vaccine uncertainty), affective (i.e., hope, fear, shame, and anger), and conative (i.e., preventive behavioural intentions, vaccination intentions, and preventive behavioural engagement) outcomes, shaped by cultural and policy influences. Mediation and moderation analyses showed that the coping mechanism of cognitive appraisal indirectly influenced conative coping through affective responses, which could be contingent on pandemic fatigue. This research contributes to crisis and health communication literature by offering a more nuanced understanding of how individuals across different countries cope with and manage a long-lasting public health crisis and provides key takeaways for advancing pandemic communication theory and practice.</p>\u0000 </div>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"33 1","pages":""},"PeriodicalIF":2.6,"publicationDate":"2025-01-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143114698","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The Maaloop Framework: Enabling a Systems-Level Common Operating Picture in Multiagency Disaster Management Maaloop框架:在多机构灾害管理中实现系统级通用操作图
IF 2.6 3区 管理学
Journal of Contingencies and Crisis Management Pub Date : 2025-01-09 DOI: 10.1111/1468-5973.70018
Greg Drummond, Matthew B. Thompson, David Gill
{"title":"The Maaloop Framework: Enabling a Systems-Level Common Operating Picture in Multiagency Disaster Management","authors":"Greg Drummond,&nbsp;Matthew B. Thompson,&nbsp;David Gill","doi":"10.1111/1468-5973.70018","DOIUrl":"https://doi.org/10.1111/1468-5973.70018","url":null,"abstract":"<p>Emergency management operations are a complex system involving multiagency hierarchical command structures requiring coordination of significant volumes of information, resourcing and effort across expansive disaster zones within restricted timeframes and with potentially catastrophic consequences. Within these environments establishing a timely and shared understanding among different levels of command and across agencies is crucial yet remains a significant challenge. The problem is subsequently framed as ʻhow can the establishment of a systems-level common operating picture across hierarchical commands and different agencies be improved in the context of complex emergency management and disaster response?ʼ To address this, we present the Maaloop Framework which builds upon the insights gained from previous research within the context of threat assessment, sensemaking, and critical decision-making in police, military, ambulance, and firefighting contexts. To the observer trained in its application, it aims to provide an instant, point-in-time, global and detailed visual intelligent product of (i) the amount of information identified by decision makers at each location; (ii) how confident those decision makers are in the information and its application to resolve an incident; (iii) how the decision maker in adjacent command levels are using the information being fed to them. In turn, it will assist in improving individual and collective understanding regardless of position within a command hierarchy or agency jurisdiction. We submit that the Maaloop Framework does no more than describe the common constructs and concepts identified in the literature describing decision-making within these industries and the broader study of decision-making in the field of psychology. Therefore, this framework is intended to provide a solution to provide systems-level common operating picture and an initial basis for increased communication and understanding across complex crisis events.</p>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"33 1","pages":""},"PeriodicalIF":2.6,"publicationDate":"2025-01-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1468-5973.70018","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143113834","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Assessment of Earthquake Evacuation Shelter Capacity in Seoul: A Geographic Information Systems-Based Analysis of Transient Population Accommodation in Critical Infrastructure 首尔市地震疏散避难所能力评估:基于地理信息系统的关键基础设施流动人口住宿分析
IF 2.6 3区 管理学
Journal of Contingencies and Crisis Management Pub Date : 2025-01-08 DOI: 10.1111/1468-5973.70021
Hyun Soo Park, Seol A. Kwon
{"title":"Assessment of Earthquake Evacuation Shelter Capacity in Seoul: A Geographic Information Systems-Based Analysis of Transient Population Accommodation in Critical Infrastructure","authors":"Hyun Soo Park,&nbsp;Seol A. Kwon","doi":"10.1111/1468-5973.70021","DOIUrl":"https://doi.org/10.1111/1468-5973.70021","url":null,"abstract":"<div>\u0000 \u0000 <p>This study assesses the capacity of earthquake evacuation shelters in Seoul, South Korea, focusing on their ability to accommodate the transient population, a key aspect of the city's critical infrastructure. Using GIS-based spatial analysis, the research examines population fluctuations across different times of day, weekdays versus weekends, and seasonal variations. The results reveal significant shortcomings in the current shelter infrastructure, with many areas unable to effectively accommodate residents. Larger shelters are found to support more people from nearby regions, whereas smaller shelters often leave many areas only partially accommodated or completely unserved. This persistent issue across various temporal and population changes underscores the need for a comprehensive disaster preparedness strategy. Key recommendations include the strategic expansion of existing shelters, optimal placement of new shelters, and the adoption of advanced technologies for real-time population tracking. Additionally, the study highlights the importance of enhancing public awareness through regular drills and developing urban planning policies that incorporate disaster management. Fostering collaboration among government agencies, private stakeholders, and community organisations is also essential. By addressing these gaps, Seoul can improve its resilience and better protect its residents during seismic events, emphasising the critical need for innovative disaster preparedness strategies in urban settings.</p>\u0000 </div>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"33 1","pages":""},"PeriodicalIF":2.6,"publicationDate":"2025-01-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143113051","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Research on the Communication and Governance of Negative Emotions in Major Emergencies Based on Data-Information-Intelligence-Solution Theory 基于数据-信息-智能-解决理论的重大突发事件中负面情绪的传播与治理研究
IF 2.6 3区 管理学
Journal of Contingencies and Crisis Management Pub Date : 2025-01-07 DOI: 10.1111/1468-5973.70022
ZhiQiang Wen, Fei Wang
{"title":"Research on the Communication and Governance of Negative Emotions in Major Emergencies Based on Data-Information-Intelligence-Solution Theory","authors":"ZhiQiang Wen,&nbsp;Fei Wang","doi":"10.1111/1468-5973.70022","DOIUrl":"https://doi.org/10.1111/1468-5973.70022","url":null,"abstract":"<div>\u0000 \u0000 <p>The era of micro-communication introduces a complex new ecology in the online public opinion surrounding major emergencies. There is an urgent need to explore these new dynamics and develop scientific, reasonable governance strategies to protect public physical and mental health, and maintain social stability and unity. Using the ‘Data-Information-Intelligence-Solution’ (DIIS) think-tank theory, data was collected from eight different media platforms. An empirical analysis was conducted on ‘emotion, media, region, and group’ (Information). The ‘Driving Force-State-Response’ model was utilised to establish a risk assessment system for major emergency online public opinion (Intelligence), followed by the proposal of specific countermeasures and suggestions (Solution). The analysis revealed that anxiety accounts for 88.24% of the negative emotions during major emergencies. The most sought-after information pertains to the event's development and related large industry groups. Media and event-related accounts are highly followed, and there is a positive correlation between regional economic levels and anxiety levels. This comprehensive analysis underscores the importance of addressing public anxiety to alleviate negative emotions. The study provides scientific and reasonable strategies based on the DIIS think-tank theory for government departments to manage the risks of online public opinion during major emergencies.</p>\u0000 </div>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"33 1","pages":""},"PeriodicalIF":2.6,"publicationDate":"2025-01-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143112804","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The Impact of Psychological First Aid Training (RAPID-PFA) on Self-Efficacy, Perceived Competencies and Disaster Preparedness of Nursing Students in Tunisian Public Institutions: A Randomized Controlled Trial 心理急救训练(RAPID-PFA)对突尼斯公共机构护生自我效能感、感知能力和备灾能力的影响:一项随机对照试验
IF 2.6 3区 管理学
Journal of Contingencies and Crisis Management Pub Date : 2025-01-06 DOI: 10.1111/1468-5973.70019
Ahlem Mtiraoui, Hayder Mahjoubi, Akram Achour, Mariem Ghardallou, Jaafer Nakhli
{"title":"The Impact of Psychological First Aid Training (RAPID-PFA) on Self-Efficacy, Perceived Competencies and Disaster Preparedness of Nursing Students in Tunisian Public Institutions: A Randomized Controlled Trial","authors":"Ahlem Mtiraoui,&nbsp;Hayder Mahjoubi,&nbsp;Akram Achour,&nbsp;Mariem Ghardallou,&nbsp;Jaafer Nakhli","doi":"10.1111/1468-5973.70019","DOIUrl":"https://doi.org/10.1111/1468-5973.70019","url":null,"abstract":"<p>This article is an example of ‘Lessons from the Field’. Disasters and emergencies pose unique challenges for healthcare professionals, necessitating a robust response from the nursing community. This study evaluated the effectiveness of a Psychological First Aid (PFA) intervention based on the RAPID-PFA Model on the perceived competencies, disaster management readiness and self-efficacy of nursing students in public institutions in Tunisia. A quasi-experimental study was conducted among nursing students in public institutions in Tunisia, comprising an intervention group (<i>N</i> = 54) and a control group (<i>N</i> = 54). Based on international PFA guidelines, the educational intervention included a 6-h immersive workshop featuring role-playing exercises. Perceived competencies, self-efficacy and disaster preparedness levels were assessed using standardized instruments. Data were collected at four-time points: before, immediately after the training and 1 and 3 months post-intervention. Descriptive statistics, <i>χ</i>² tests and one-way and repeated-measures ANOVA were used to evaluate the training's impact. The study population had a mean age of 22, with no significant differences in sociodemographic characteristics between the intervention and control groups. The majority of students (96.3%) had received physical first aid training, but none had training in PFA. The intervention significantly improved perceived competencies, disaster preparedness, helping capacity and self-efficacy among the intervention group. These improvements were sustained across multiple follow-up points (1- and 3-months post-intervention). Effect sizes were substantial, indicating a strong impact on the training (Cohen's <i>d</i> ≥ 0.8). The findings highlight the crucial role of PFA training in preparing nursing students to respond effectively to the psychological needs of disaster survivors, ultimately contributing to a more resilient and efficient healthcare workforce.</p>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"33 1","pages":""},"PeriodicalIF":2.6,"publicationDate":"2025-01-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1468-5973.70019","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143112625","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Adaptive Capacity in a Crisis: Turbulence Managers in Street-Level Organizations 危机中的适应能力:基层组织中的动荡管理者
IF 2.6 3区 管理学
Journal of Contingencies and Crisis Management Pub Date : 2025-01-02 DOI: 10.1111/1468-5973.70017
Gertrud Alirani, Olof Oscarsson, Pär M. Olausson, Erna Danielsson
{"title":"Adaptive Capacity in a Crisis: Turbulence Managers in Street-Level Organizations","authors":"Gertrud Alirani,&nbsp;Olof Oscarsson,&nbsp;Pär M. Olausson,&nbsp;Erna Danielsson","doi":"10.1111/1468-5973.70017","DOIUrl":"https://doi.org/10.1111/1468-5973.70017","url":null,"abstract":"<p>This study explores the adaptive capacity of managers in street-level organizations (SLOs) in response to global crises. Using a Swedish municipality as a case study, we explore the challenges encountered by managers during the extended COVID-19 pandemic. The abilities required to manage the crisis differ from the challenges and skills typically associated with professional crisis managers. We propose the term ‘turbulence manager’ to describe the unique challenges in SLOs and the skills required to navigate the situation, particularly the delicate balance between crisis management and regular duties. In conclusion, this study emphasizes the crucial role of SLO managers in crisis adaptation, highlighting their ability to mitigate the impact of turbulence by creatively adjusting their existing routines.</p>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"33 1","pages":""},"PeriodicalIF":2.6,"publicationDate":"2025-01-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1468-5973.70017","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143110972","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
From Trivial to Critical. Emergent Interagency Collaboration Through Co-Location of Emergency Call Centrals 从琐碎到关键。通过设在同一地点的紧急呼叫中心开展紧急机构间协作
IF 2.6 3区 管理学
Journal of Contingencies and Crisis Management Pub Date : 2024-12-27 DOI: 10.1111/1468-5973.70015
Petter G. Almklov, Stian Antonsen
{"title":"From Trivial to Critical. Emergent Interagency Collaboration Through Co-Location of Emergency Call Centrals","authors":"Petter G. Almklov,&nbsp;Stian Antonsen","doi":"10.1111/1468-5973.70015","DOIUrl":"https://doi.org/10.1111/1468-5973.70015","url":null,"abstract":"<p>This paper studies the role of day-to-day social interaction among emergency call central operators and its effect on interagency collaboration in emergencies. In 2017 the police, fire and health emergency call centrals in a region in Norway were co-located. This was done largely retaining their formal structures and responsibilities, which follows strict sectorial boundaries. However, the proximity afforded by co-location −placing the centrals in the same building− led to the emergence of informal interactional patterns among the operators. Much of this interaction is seemingly trivial and only loosely connected to resolution of critical tasks. Our study, however, shows that it formed a basis for improved collaboration and development within the centrals. Through an ethnographically oriented normal operations study, our focus is not primarily on the outcomes of spatial proximity during emergencies, rather on the processes leading up to the outcomes: How the foundations emerge for quality in critical moments, how trust was established in the first place, how the involved actors could learn to know what others know, and how a learning-oriented community of practice was developed over time. In interviews, our informants were surprisingly uniform in their positive assessment of the co-location. The main question of the paper is thus not whether the operators were satisfied with the change, but more why, and whether this perceived improvement affected the outcome of their work in terms of emergency response capabilities. The paper thus argues for the importance of the social “undercurrents” evolving over time—the informal, trivial and often organizationally “invisible,” day-to-day interaction that provides the collaborative basis for dealing with critical situations.</p>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"33 1","pages":""},"PeriodicalIF":2.6,"publicationDate":"2024-12-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1468-5973.70015","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143119747","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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