Journal of Contingencies and Crisis Management最新文献

{"title":"Research on the Communication and Governance of Negative Emotions in Major Emergencies Based on Data-Information-Intelligence-Solution Theory","authors":"ZhiQiang Wen,&nbsp;Fei Wang","doi":"10.1111/1468-5973.70022","DOIUrl":"https://doi.org/10.1111/1468-5973.70022","url":null,"abstract":"<div>\u0000 \u0000 <p>The era of micro-communication introduces a complex new ecology in the online public opinion surrounding major emergencies. There is an urgent need to explore these new dynamics and develop scientific, reasonable governance strategies to protect public physical and mental health, and maintain social stability and unity. Using the ‘Data-Information-Intelligence-Solution’ (DIIS) think-tank theory, data was collected from eight different media platforms. An empirical analysis was conducted on ‘emotion, media, region, and group’ (Information). The ‘Driving Force-State-Response’ model was utilised to establish a risk assessment system for major emergency online public opinion (Intelligence), followed by the proposal of specific countermeasures and suggestions (Solution). The analysis revealed that anxiety accounts for 88.24% of the negative emotions during major emergencies. The most sought-after information pertains to the event's development and related large industry groups. Media and event-related accounts are highly followed, and there is a positive correlation between regional economic levels and anxiety levels. This comprehensive analysis underscores the importance of addressing public anxiety to alleviate negative emotions. The study provides scientific and reasonable strategies based on the DIIS think-tank theory for government departments to manage the risks of online public opinion during major emergencies.</p>\u0000 </div>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"33 1","pages":""},"PeriodicalIF":2.6,"publicationDate":"2025-01-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143112804","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The Impact of Psychological First Aid Training (RAPID-PFA) on Self-Efficacy, Perceived Competencies and Disaster Preparedness of Nursing Students in Tunisian Public Institutions: A Randomized Controlled Trial","authors":"Ahlem Mtiraoui,&nbsp;Hayder Mahjoubi,&nbsp;Akram Achour,&nbsp;Mariem Ghardallou,&nbsp;Jaafer Nakhli","doi":"10.1111/1468-5973.70019","DOIUrl":"https://doi.org/10.1111/1468-5973.70019","url":null,"abstract":"<p>This article is an example of ‘Lessons from the Field’. Disasters and emergencies pose unique challenges for healthcare professionals, necessitating a robust response from the nursing community. This study evaluated the effectiveness of a Psychological First Aid (PFA) intervention based on the RAPID-PFA Model on the perceived competencies, disaster management readiness and self-efficacy of nursing students in public institutions in Tunisia. A quasi-experimental study was conducted among nursing students in public institutions in Tunisia, comprising an intervention group (<i>N</i> = 54) and a control group (<i>N</i> = 54). Based on international PFA guidelines, the educational intervention included a 6-h immersive workshop featuring role-playing exercises. Perceived competencies, self-efficacy and disaster preparedness levels were assessed using standardized instruments. Data were collected at four-time points: before, immediately after the training and 1 and 3 months post-intervention. Descriptive statistics, <i>χ</i>² tests and one-way and repeated-measures ANOVA were used to evaluate the training's impact. The study population had a mean age of 22, with no significant differences in sociodemographic characteristics between the intervention and control groups. The majority of students (96.3%) had received physical first aid training, but none had training in PFA. The intervention significantly improved perceived competencies, disaster preparedness, helping capacity and self-efficacy among the intervention group. These improvements were sustained across multiple follow-up points (1- and 3-months post-intervention). Effect sizes were substantial, indicating a strong impact on the training (Cohen's <i>d</i> ≥ 0.8). The findings highlight the crucial role of PFA training in preparing nursing students to respond effectively to the psychological needs of disaster survivors, ultimately contributing to a more resilient and efficient healthcare workforce.</p>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"33 1","pages":""},"PeriodicalIF":2.6,"publicationDate":"2025-01-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1468-5973.70019","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143112625","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Adaptive Capacity in a Crisis: Turbulence Managers in Street-Level Organizations","authors":"Gertrud Alirani,&nbsp;Olof Oscarsson,&nbsp;Pär M. Olausson,&nbsp;Erna Danielsson","doi":"10.1111/1468-5973.70017","DOIUrl":"https://doi.org/10.1111/1468-5973.70017","url":null,"abstract":"<p>This study explores the adaptive capacity of managers in street-level organizations (SLOs) in response to global crises. Using a Swedish municipality as a case study, we explore the challenges encountered by managers during the extended COVID-19 pandemic. The abilities required to manage the crisis differ from the challenges and skills typically associated with professional crisis managers. We propose the term ‘turbulence manager’ to describe the unique challenges in SLOs and the skills required to navigate the situation, particularly the delicate balance between crisis management and regular duties. In conclusion, this study emphasizes the crucial role of SLO managers in crisis adaptation, highlighting their ability to mitigate the impact of turbulence by creatively adjusting their existing routines.</p>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"33 1","pages":""},"PeriodicalIF":2.6,"publicationDate":"2025-01-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1468-5973.70017","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143110972","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"From Trivial to Critical. Emergent Interagency Collaboration Through Co-Location of Emergency Call Centrals","authors":"Petter G. Almklov,&nbsp;Stian Antonsen","doi":"10.1111/1468-5973.70015","DOIUrl":"https://doi.org/10.1111/1468-5973.70015","url":null,"abstract":"<p>This paper studies the role of day-to-day social interaction among emergency call central operators and its effect on interagency collaboration in emergencies. In 2017 the police, fire and health emergency call centrals in a region in Norway were co-located. This was done largely retaining their formal structures and responsibilities, which follows strict sectorial boundaries. However, the proximity afforded by co-location −placing the centrals in the same building− led to the emergence of informal interactional patterns among the operators. Much of this interaction is seemingly trivial and only loosely connected to resolution of critical tasks. Our study, however, shows that it formed a basis for improved collaboration and development within the centrals. Through an ethnographically oriented normal operations study, our focus is not primarily on the outcomes of spatial proximity during emergencies, rather on the processes leading up to the outcomes: How the foundations emerge for quality in critical moments, how trust was established in the first place, how the involved actors could learn to know what others know, and how a learning-oriented community of practice was developed over time. In interviews, our informants were surprisingly uniform in their positive assessment of the co-location. The main question of the paper is thus not whether the operators were satisfied with the change, but more why, and whether this perceived improvement affected the outcome of their work in terms of emergency response capabilities. The paper thus argues for the importance of the social “undercurrents” evolving over time—the informal, trivial and often organizationally “invisible,” day-to-day interaction that provides the collaborative basis for dealing with critical situations.</p>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"33 1","pages":""},"PeriodicalIF":2.6,"publicationDate":"2024-12-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1468-5973.70015","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143119747","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Diagnosing the Barriers Faced by Rural Communities in Building Disaster and Climate Resilience in Zimbabwe","authors":"Louis Nyahunda","doi":"10.1111/1468-5973.70014","DOIUrl":"https://doi.org/10.1111/1468-5973.70014","url":null,"abstract":"<p>This study is poised to explore the barriers faced by rural communities in building disaster and climate resilience. The study was conducted against the backdrop that the frequency and intensity of climate change and its associated extreme weather events and hazards necessitate resilience building for at-risk communities to protect the lives, livelihoods, economic, social and environmental assets. As rural communities endeavour to build resilience against climate change and disasters, they are confronted by a plethora of barriers that make disaster and climate resilience aspirations untenable. The study adopted the qualitative research approach within the exploratory research design. Community members, disaster risk reduction and climate change practitioners and traditional leaders were purposively sampled to share their insights on the subject matter. A total of 32 respondents participated in the study. Focus group discussions and semi-structured interviews were used as data collection methods. Soaring poverty levels, weak and uncoordinated local institutions, recurring exposure to natural hazards and extreme weather events, limited community participation and inequalities emerged as barriers to disaster and climate resilience building in Zimbabwe's rural communities. The study provides nuanced empirical perspectives on barriers to disaster and climate resilience building to propose ways of dealing with them. The study sets pathways for policy reform at national and subnational levels and paradigm shifts where collective or individual efforts, changed ways of thinking, reprioritisation of resources, institutional support and political will can assist at-risk communities overcome the identified barriers.</p>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"33 1","pages":""},"PeriodicalIF":2.6,"publicationDate":"2024-12-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1468-5973.70014","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143119005","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Special Issue Editorial: ‘Crisis Management Keystone’","authors":"Yan Jin,&nbsp;Mike Pfarrer,&nbsp;James Carson,&nbsp;Wenqing Zhao","doi":"10.1111/1468-5973.70011","DOIUrl":"https://doi.org/10.1111/1468-5973.70011","url":null,"abstract":"<p>Written for the ‘Crisis Management Keystone’ special issue by the guest editorial team, this editorial piece provides the background and aim of the special issue and synthesizes the keystone themes emerged from the published articles. It further points out new directions for practitioners and scholars to jointly optimize the crisis management architecture and advance crisis communication leadership globally.</p>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"32 4","pages":""},"PeriodicalIF":2.6,"publicationDate":"2024-12-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1468-5973.70011","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143117873","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The Value of Centre for Employee Relations and Communication (CERC) for Research and Professional Advancement: Insights From the Pandemic Crisis and Beyond","authors":"Alessandra Mazzei,&nbsp;Alfonsa Butera","doi":"10.1111/1468-5973.70013","DOIUrl":"https://doi.org/10.1111/1468-5973.70013","url":null,"abstract":"<div>\u0000 \u0000 <p>The Centre for Employee Relations and Communication (CERC) operating at Università IULM in Italy represents an experience of academia-industry collaboration through a multi-company research group: the Working Group Employee Communication (WG_EC). The article depicts the efforts that the WG_EC has been putting into the specific research area of internal crisis communication over its 15 years of activity. Through a qualitative study involving 13 professionals that were partners of the WG_EC, it also sheds light on the value generated for company partners from the collaboration with the academic experts of CERC during the COVID-19 pandemic. The study also reflects upon the professional and research advancement boosted by the CERC and its WG_EC beyond that specific critical event, and to focus on issues that WG_EC professionals consider particularly relevant for the future.</p>\u0000 </div>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"32 4","pages":""},"PeriodicalIF":2.6,"publicationDate":"2024-12-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142861300","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Sense and Action: Organizational Reactions in Extreme Crisis: A Survey With Brazilian Executives","authors":"Rosileia Milagres,&nbsp;Maria Elisa Brandão Bernardes,&nbsp;Rodrigo Baroni de Carvalho","doi":"10.1111/1468-5973.70010","DOIUrl":"https://doi.org/10.1111/1468-5973.70010","url":null,"abstract":"<div>\u0000 \u0000 <p>The objective of the paper is to analyse the actors' perception regarding how organizational actors lead the reaction of their companies to crises, changing or not their routines accordingly. The paper contributes to enlarging the understanding of crisis management by an original perspective of phenomenon evaluation based on the junction of two literature fields: sensemaking and routines, considering the organizational context that impacts crisis management. A survey of 128 company executives from different industries in Brazil was developed to identify how their companies dealt with the COVID-19 crisis, considering sensemaking, routines and the organizational context. The results unveiled a significant and positive influence of sensemaking and organizational context on the crisis reaction, but not on the deliberated mobilization of the routines, emphasizing improvisation and trial-and-error. The results reinforce fast sensemaking attitudes yielding direct implementation to test the new routines, correcting course of action promptly.</p>\u0000 </div>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"32 4","pages":""},"PeriodicalIF":2.6,"publicationDate":"2024-12-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142861198","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Lessons Learned in an Australian Flood-Affected Hospital's Evacuation and Field Hospital Setup: A Qualitative Study","authors":"Faran Shoaib Naru,&nbsp;Kate Churruca,&nbsp;Janet C. Long,&nbsp;Mitchell Sarkies,&nbsp;Jeffrey Braithwaite","doi":"10.1111/1468-5973.70012","DOIUrl":"https://doi.org/10.1111/1468-5973.70012","url":null,"abstract":"<div>\u0000 \u0000 \u0000 <section>\u0000 <p>The staff of an Australian hospital faced significant challenges in evacuating the whole hospital due to unprecedented flooding. A retrospective study of those challenges and consequent adaptations was conducted to capture lessons for better preparedness. Semi-structured interviews with seven clinicians and nurse managers in critical roles during the evacuation were conducted. Inductive thematic analysis was conducted in NVivo 14 to capture the themes emerging from the interview transcripts. Communication disruption, lack of knowledge of evacuation plan, staff shortage due to floods, crowd control of numerous volunteers, difficulties with ambulance service and insufficient information on field hospital's site and requirements, were the major challenges that the flood-affected hospital's staff faced during evacuation. The staff improvised by conducting a reverse triage of patients that were tracked throughout evacuation. Additional adaptations included usage of private cars, buses and maxi taxis to transport equipment, medication and supplies. Despite being rare, whole hospital evacuations cannot be ruled out at a time when climate change is increasing the frequency and intensity of disasters. This research identifies lessons to enhance disaster preparedness for potential hospital evacuations.</p>\u0000 </section>\u0000 </div>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"32 4","pages":""},"PeriodicalIF":2.6,"publicationDate":"2024-12-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142861199","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"A Study of Crisis Discourse on the COVID-19 in Brazil: Discourse Manipulation and Power Struggles","authors":"Liu Peng","doi":"10.1111/1468-5973.70007","DOIUrl":"https://doi.org/10.1111/1468-5973.70007","url":null,"abstract":"<div>\u0000 \u0000 <p>Public health safety belongs to the category of ‘securitization’. However, in some countries, there is a tendency of discourse manipulation and desecuritization in COVID-19's discourse. This paper first embarks from the perspective of the Copenhagen School's securitization theory and employs an analytical framework of discourse manipulation to deconstruct the process of Bolsonaro's ‘desecuritization’ crisis discourse construction in response to the COVID-19 threat in his country, which consists in discourse restraint, discourse framing, discourse positioning. The results show that: in terms of discourse restraint strategy, Bolsonaro's government realizes this strategy by reducing the frequency of epidemic topics, continuously suppressing scientific discourse on epidemic prevention and control and suppressing public health and safety discourse through political discourse. In terms of framing strategies, the nature, severity, causes and responsibilities of COVID-19 problem are diagnosed, respectively. Through the negative frame of other programmes and the positive frame of the epidemic plan, the president constructs the expected frame of COVID-19 problem. Through incentive framing, his discourse stimulates Brazilian people's support for the federal government and the president himself and enhances public confidence in Brazil's success in overcoming the epidemic. In terms of discourse positioning strategy, the plots of ‘focusing on economic issues’, ‘life first’, ‘freedom first’ and ‘sovereignty first’ are adopted, respectively. Drawing on the three-dimensional analytical framework as a Critical Discourse Analysis tool, Bolsonaro's discourse manipulation and desecuritization strategies reflect an antagonistic regard towards the relations between economic development and epidemic prevention and a rival perspective towards the relationship between administrative authority and professional authority, and furthermore, the overlapping left-right power struggles under the crossover of the era of ‘Great changes not seen in a century’ and the COVID-19's non-traditional security crisis.</p>\u0000 </div>","PeriodicalId":47674,"journal":{"name":"Journal of Contingencies and Crisis Management","volume":"32 4","pages":""},"PeriodicalIF":2.6,"publicationDate":"2024-12-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142860011","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}