Research in Transportation Business and Management最新文献

{"title":"Maintenance-related service failures and airline reputational risk: A mixed-method document analysis and risk index approach","authors":"Arthur C. Dela Peña","doi":"10.1016/j.rtbm.2026.101821","DOIUrl":"10.1016/j.rtbm.2026.101821","url":null,"abstract":"<div><div>Aviation maintenance is commonly evaluated through airworthiness, safety, reliability, compliance, and operational continuity, but its reputational implications remain less examined when technical disruptions become publicly visible. This study examined how maintenance-related service failures may contribute to airline reputational risk using a qualitative-dominant mixed-method document analysis of secondary documentary and public digital trace data. The corpus included 16 anonymized maintenance-related airline disruption cases reported from 2019 to 2025 across Southeast Asia, wider Asia-Pacific, North America, Europe, and the Middle East. A total of 168 public documents and digital trace records were analyzed, including aviation news reports, airline advisories, online reviews, public complaints, and social media posts. Directed and inductive content analysis identified reputational risk themes, while descriptive frequency analysis and the exploratory Maintenance-Linked Reputational Risk Index (MLRRI) were used to classify relative risk severity across cases. Findings showed that technical delays, visible cabin defects, cancellations due to aircraft defects, aircraft substitutions, return-to-gate events, and emergency diversions became reputationally salient when publicly interpreted through safety concern, maintenance doubt, trust erosion, negative word-of-mouth, or response inadequacy. MLRRI classifications ranged from moderate to severe, with higher classifications observed in emergency diversion and return-to-gate cases. However, visible cabin defects and poorly communicated technical delays also showed elevated reputational sensitivity. Airline response quality appeared to be a descriptive differentiator, as clearer, timely, empathetic, and corrective responses were associated with weaker escalation. The study proposes the MLRRAM and exploratory MLRRI as initial, non-validated tools for structured analysis of maintenance-linked reputational risk in digitally visible aviation contexts.</div></div>","PeriodicalId":47453,"journal":{"name":"Research in Transportation Business and Management","volume":"68 ","pages":"Article 101821"},"PeriodicalIF":4.8,"publicationDate":"2026-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148641939","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"工程技术","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Full-service and low-cost airline service quality: A comparative text-mining analysis of online passenger reviews","authors":"Ramón Barrera-Barrera","doi":"10.1016/j.rtbm.2026.101813","DOIUrl":"10.1016/j.rtbm.2026.101813","url":null,"abstract":"<div><div>This study analyzes the service quality perceived by passengers of full-service and low-cost airlines through text-mining techniques applied to 159,433 online reviews from 84 airlines. The results showed that airline service quality is primarily associated with operational aspects, the in-flight experience, and customer service and complaint handling. The comparative analysis revealed that full-service airlines achieve a clear competitive advantage in the in-flight experience, particularly regarding food and beverages, cabin comfort, in-flight entertainment, and cabin staff service. By contrast, no significant differences were found between the two business models in operational service dimensions such as punctuality, boarding procedures, booking and ticketing processes, or check-in and baggage handling. Customer service and complaint handling emerged as the most critical service dimension across both business models. Finally, the cluster analysis showed that the full-service business model does not necessarily guarantee higher levels of service quality, as some of these airlines offer service levels comparable to those of low-cost airlines. This study also highlights the potential of text-mining techniques applied to online reviews, from both theoretical and empirical perspectives, for analyzing service quality in the airline industry. From a managerial perspective, the findings help identify the service attributes that should be prioritized in order to enhance passengers' perceived service quality.</div></div>","PeriodicalId":47453,"journal":{"name":"Research in Transportation Business and Management","volume":"68 ","pages":"Article 101813"},"PeriodicalIF":4.8,"publicationDate":"2026-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148641943","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"工程技术","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Effect of high-speed rail network on carbon mitigation: Beggar-thy-neighbor or benefit-thy-neighbor","authors":"Jianming Li,&nbsp;Yantuan Yu,&nbsp;Yuchen Li","doi":"10.1016/j.rtbm.2026.101809","DOIUrl":"10.1016/j.rtbm.2026.101809","url":null,"abstract":"<div><div>This study empirically investigates the impact of cities' roles and positions within the high-speed rail (HSR) network on carbon dioxide (CO₂) emissions in China. We also explore the distance range of spatial spillover effects and analyze the potential mechanisms. Empirical findings indicate that cities exhibiting higher betweenness centrality experience more substantial reductions in CO₂ emissions within the focal urban areas; however, this is accompanied by an increase in CO₂ emissions in adjacent cities. This pattern suggests the presence of a pronounced Beggar-Thy-Neighbor effect. Importantly, the overall total effect remains significantly negative, confirming that betweenness centrality provides a net environmental benefit in curbing aggregate CO₂ emissions. These findings are validated by robustness tests and endogeneity analysis. However, as spatial distance expands, the impact of betweenness centrality within the HSR network on CO₂ emissions gradually shifts from a Beggar-Thy-Neighbor effect to a Benefit-Thy-Neighbor effect characterized by synergistic emission reduction. Industrial agglomeration, industrial structure upgrading, and green technological innovation are identified as the main mechanisms through which betweenness centrality impacts CO₂ emissions.</div></div>","PeriodicalId":47453,"journal":{"name":"Research in Transportation Business and Management","volume":"68 ","pages":"Article 101809"},"PeriodicalIF":4.8,"publicationDate":"2026-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148641944","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"工程技术","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Evaluating advertisement visibility inside urban trains and preferences of passengers in seeing advertisements","authors":"Maryam Samie,&nbsp;Mahmoud Mesbah","doi":"10.1016/j.rtbm.2026.101815","DOIUrl":"10.1016/j.rtbm.2026.101815","url":null,"abstract":"<div><div>Subway systems host millions of daily trips, and passengers spend a significant portion of their journey inside the train. This makes subway trains an ideal platform for outdoor advertising and a potential source of revenue for transportation authorities. However, due to limited information on advertisement visibility and effectiveness in this setting, advertising campaigns in subways are yet to become a competent rival to online ads. This research aims to develop a model to identify the factors influencing advertisement visibility, and this framework also demonstrates the potential for network-wide advertisement analysis. To improve ad effectiveness, the model incorporates socio-economic variables and travel characteristics. Additionally, the study creates a secondary model to identify target audiences for various product and service categories. Findings of the first model indicate that approximately 40% of passengers noticed the advertisements inside the train and the second model shows the trip purpose, place of advertising, age, and income of passengers that are important features in identifying passengers' preferences by leveraging audience-specific features, advertising campaigns can refine their content and delivery strategies. This approach bridges the gap in the subway advertising sector and encourages advertisers to consider this model. Among the factors analyzed, trip purpose emerges as a significant determinant of advertising effectiveness, underscoring its importance in public transportation marketing strategies.</div></div>","PeriodicalId":47453,"journal":{"name":"Research in Transportation Business and Management","volume":"68 ","pages":"Article 101815"},"PeriodicalIF":4.8,"publicationDate":"2026-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148656540","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"工程技术","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Understanding public acceptance of locker-based drone delivery: A benefit–risk–trust perspective on urban–rural differences","authors":"Tianbo Wang,&nbsp;Zizheng Song,&nbsp;Song Li,&nbsp;Feng Chi,&nbsp;Xun Cao","doi":"10.1016/j.rtbm.2026.101820","DOIUrl":"10.1016/j.rtbm.2026.101820","url":null,"abstract":"<div><div>With the development of the low-altitude economy, drone delivery has been regarded as a promising solution for improving last-mile logistics efficiency. However, existing studies have primarily focused on door-to-door delivery scenarios, with limited attention to locker-based drone delivery services and the contextual differences in their acceptance mechanisms. Moreover, the traditional Technology Acceptance Model (TAM) is insufficient to fully explain public acceptance in this emerging service context. To address these gaps, this study investigates locker-based drone delivery and develops a Benefit–Risk–Trust framework by integrating the habit construct from the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) and trust theory into TAM. The benefit dimension is further extended to include logistics accessibility, pickup convenience, and service reliability. Based on 679 valid responses, covariance-based structural equation modeling (CB-SEM) and multi-group analysis were employed to examine differences in acceptance mechanisms between urban and rural residents. The results indicate that logistics accessibility, pickup convenience, service reliability, habit, and technological trust significantly enhance public acceptance intention, whereas privacy risk and safety risk exert significant negative effects. Technological trust partially mediates the relationships between perceived benefits, risks, habit, and acceptance intention. In addition, urban residents place greater emphasis on service reliability and technological trust, whereas rural residents attach more importance to logistics accessibility and established pickup habits. This study extends the contextual boundary of drone delivery acceptance research and provides both theoretical insights and practical implications for the differentiated promotion of locker-based drone delivery services.</div></div>","PeriodicalId":47453,"journal":{"name":"Research in Transportation Business and Management","volume":"68 ","pages":"Article 101820"},"PeriodicalIF":4.8,"publicationDate":"2026-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148641945","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"工程技术","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Environmental, social, and governance (ESG) reporting challenges for polish seaport authorities within an international context","authors":"Anna Michalska-Szajer,&nbsp;Arkadiusz Kozłowski,&nbsp;Hanna Klimek,&nbsp;Beata Szymanowska,&nbsp;Janusz Dąbrowski","doi":"10.1016/j.rtbm.2026.101824","DOIUrl":"10.1016/j.rtbm.2026.101824","url":null,"abstract":"<div><div>This article examines the challenges facing Polish seaport authorities in meeting Environmental, Social and Governance (ESG) requirements and their organisational readiness to overcome those obstacles. The article examines evolving European regulatory frameworks, such as the CSRD and the Omnibus Simplification Package. The research employed a dual-survey approach: one survey covered seaports worldwide, while a second survey covered the three largest port authorities in Poland. These authorities manage seaports of primary importance to the national economy and represent approximately 99% of total cargo throughput in the Polish port sector. The findings reveal significant disparities in institutional maturity, ESG integration into strategic frameworks, and levels of reporting advancement.</div><div>Among the three major Polish seaport authorities, two demonstrate a more structured approach to non-financial and ESG-related reporting, while one remains at an earlier stage of implementation. The main barriers concern access to reliable ESG data, technological capacity for emissions monitoring, regulatory uncertainty, and coordination with port-area companies. In the international survey, 34% of respondents declared that their organisations prepare ESG reports, whereas 48% reported that they do not. The most difficult ESG reporting challenges identified internationally were aligning reports with current standards, investments in technology and infrastructure, and the protection of marine biodiversity. Good practices identified in the ports of Rotterdam, Hamburg, Vancouver, and Singapore serve as benchmarks for comparative assessment. The article contributes original empirical insights to the literature on sector-specific ESG implementation and provides a foundation for further research into regulatory harmonisation in Polish seaports. The study concludes that improving ESG reporting in Polish ports requires a sector-specific reporting methodology, stronger data-sharing mechanisms across the port ecosystem, investment in digital reporting infrastructure, and closer integration of ESG objectives with port governance and strategic management.</div></div>","PeriodicalId":47453,"journal":{"name":"Research in Transportation Business and Management","volume":"68 ","pages":"Article 101824"},"PeriodicalIF":4.8,"publicationDate":"2026-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148641937","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"工程技术","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"An inter-university bus routing problem","authors":"Jenny Díaz-Ramírez,&nbsp;Angela María Rosas,&nbsp;Bárbara García-Colis,&nbsp;Paula Sofía Valencia-Torres","doi":"10.1016/j.rtbm.2026.101811","DOIUrl":"10.1016/j.rtbm.2026.101811","url":null,"abstract":"<div><div>The inter-university bus routing problem represents a practical extension of the mixed-load school bus routing problem (SBRP), in which students from multiple universities share transportation services through buses operating on common routes. This study introduces the inter-university bus routing problem as a novel application of the SBRP within a university setting, leveraging universities as living laboratories for testing smart transportation solutions. By optimizing the shared use of bus fleets across institutions, the proposed approach improves both service efficiency and operational effectiveness. Unlike conventional SBRPs, the inter-university context presents unique challenges, including different service coverage requirements and heterogeneous class schedules.</div><div>The proposed problem is formulated as a mixed-load SBRP with a bi-objective optimization model that balances service coverage and fleet utilization. In the case study, computational experiments were conducted, supported by data-driven sensitivity analyses to calibrate the model parameters. Furthermore, a bus stop location problem was solved prior to the routing problem using a location-allocation-routing framework. Applied to a real-world case involving four campuses from two universities, the proposed model increased service coverage by 11%, reduced fleet size by 28%, and decreased the number of routes by 25%, demonstrating the operational benefits of sharing transportation services across higher education institutions.</div></div>","PeriodicalId":47453,"journal":{"name":"Research in Transportation Business and Management","volume":"68 ","pages":"Article 101811"},"PeriodicalIF":4.8,"publicationDate":"2026-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148642042","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"工程技术","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Carbon emission efficiency and spillover patterns in the shipping industry: Evidence from South Korea","authors":"Zhen Wu,&nbsp;Ja Yeon Lee,&nbsp;Dae Hwan Jeong,&nbsp;Jin Ho Oh","doi":"10.1016/j.rtbm.2026.101808","DOIUrl":"10.1016/j.rtbm.2026.101808","url":null,"abstract":"<div><div>This study constructs a spatial stochastic frontier (SSF) model to estimate the carbon emission efficiency of the shipping industry across 13 administrative regions in South Korea and to examine its spatial spillover effects. Unlike previous studies that focus on individual vessels or firms, this research takes a regional perspective, offering a more comprehensive assessment of geographical disparities and interregional interactions in shipping carbon emission efficiency. The empirical results reveal notable differences in efficiency across regions, along with strong spatial interaction. An asymmetric spillover pattern is identified: Seoul acts as the main source of efficiency diffusion, while neighboring regions serve as the primary recipients. The analysis also shows that higher regional R&amp;D investment is associated with improved efficiency, and that shipping company density has a U-shaped relationship with efficiency. Although maritime shipping entered the scope of K-ETS only later in Phase 3 and direct coverage remains threshold-dependent, the post-2015 carbon-governance environment appears to be associated with lower emission inefficiency in the shipping sector. Overall, the study shows that shipping carbon efficiency is shaped not only by local firm characteristics but also by the spatial organization of innovation, managerial capacity, and interregional spillovers. By identifying these mechanisms within a unified national setting, the paper offers broader implications for international transport management and regionally differentiated decarbonization governance.</div></div>","PeriodicalId":47453,"journal":{"name":"Research in Transportation Business and Management","volume":"68 ","pages":"Article 101808"},"PeriodicalIF":4.8,"publicationDate":"2026-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148642043","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"工程技术","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Corrigendum to “The evaluation of the economic equilibrium test on railways: Concept, approaches and application” [Res. Transport. Bus. Manage. 67 (2026) 101716]","authors":"Nikola Stojadinović,&nbsp;Juan J. Montero","doi":"10.1016/j.rtbm.2026.101784","DOIUrl":"10.1016/j.rtbm.2026.101784","url":null,"abstract":"","PeriodicalId":47453,"journal":{"name":"Research in Transportation Business and Management","volume":"68 ","pages":"Article 101784"},"PeriodicalIF":4.8,"publicationDate":"2026-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148776673","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"工程技术","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Drivers and barriers to drone delivery adoption in Canada: Insights for sustainable last-mile logistics","authors":"Didem Cicek,&nbsp;Burak Kantarci","doi":"10.1016/j.rtbm.2026.101780","DOIUrl":"10.1016/j.rtbm.2026.101780","url":null,"abstract":"<div><div>The continued growth of e-commerce has placed increasing pressure on last-mile delivery systems, which contributes to congestion and environmental challenges in urban areas. Autonomous delivery technologies, particularly drone-based solutions, have been proposed as a potential response to these issues. However, their large-scale implementation depends not only on technological feasibility but also on user acceptance. Although interest in drone delivery is expanding globally, empirical evidence on consumer adoption in the Canadian context remains limited. This study investigates the factors influencing Canadian consumers’ intentions to adopt drone delivery services by applying an extended UTAUT2 framework. A quantitative survey was conducted with 156 Canadian online shoppers, primarily representing technology-oriented and innovation-focused communities across Canada, through an online questionnaire. As such, the findings largely reflect the perspectives of early adopters of emerging delivery technologies. The data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results show that five of the seven hypothesized relationships are supported. Performance Expectancy, Social Influence, and Environmental Friendliness positively influence behavioral intention, whereas Perceived Risk and Price Sensitivity have significant negative effects. In contrast, Effort Expectancy and Facilitating Conditions do not appear to significantly affect users’ adoption intentions. This study contributes to the literature by validating an extended UTAUT2 framework within the context of drone delivery and by offering empirically grounded insights into user acceptance in Canada, which can inform both future research and implementation efforts.</div></div>","PeriodicalId":47453,"journal":{"name":"Research in Transportation Business and Management","volume":"68 ","pages":"Article 101780"},"PeriodicalIF":4.8,"publicationDate":"2026-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148641875","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"工程技术","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}