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What influences the purchase intention of online travel consumers? 是什么影响了在线旅游消费者的购买意愿？
IF 3.5
Tourism and Hospitality Research Pub Date : 2022-09-16 DOI: 10.1177/14673584221126468
Carlos Tam, Francisca Caetano Pereira, T. Oliveira
{"title":"What influences the purchase intention of online travel consumers?","authors":"Carlos Tam, Francisca Caetano Pereira, T. Oliveira","doi":"10.1177/14673584221126468","DOIUrl":"https://doi.org/10.1177/14673584221126468","url":null,"abstract":"Despite its increase in recent years, e-commerce is far from surpassing traditional trade, and the online purchase of travel arrangements is no exception. Using an integrated model founded in theory about consumers’ attitude and behaviour, we studied the behaviour intention of online purchasers of travel services, based on an online questionnaire and the responses of 251 respondents. The results indicate that loading time, security, and visual appeal have a positive influence on website quality and suggest that website quality, trust, and brand image explain behaviour intention. The mediation, moderation, and direct effect are studied, offering insights and both theoretical and practical implications.","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":" ","pages":""},"PeriodicalIF":3.5,"publicationDate":"2022-09-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47409621","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Driving hospitality and tourism to foster sustainable innovation: A systematic review of COVID-19-related studies and practical implications in the digital era 推动酒店业和旅游业促进可持续创新：数字时代与COVID-19相关的研究和实际影响的系统回顾
IF 3.5
Tourism and Hospitality Research Pub Date : 2022-09-14 DOI: 10.1177/14673584221126792
Zakaria Elkhwesky, Younès El Manzani, Islam Elbayoumi Salem
{"title":"Driving hospitality and tourism to foster sustainable innovation: A systematic review of COVID-19-related studies and practical implications in the digital era","authors":"Zakaria Elkhwesky, Younès El Manzani, Islam Elbayoumi Salem","doi":"10.1177/14673584221126792","DOIUrl":"https://doi.org/10.1177/14673584221126792","url":null,"abstract":"Sustainable innovation is a solution for the hospitality and tourism (H&T) industries to cope with the COVID-19 crisis, build resilience, and ensure survival post-pandemic. The primary aim of our review is to systematically identify and critically review the literature on sustainable innovation in H&T amid COVID-19 (conducted in 2020 and 2021), in order to synthesize and classify prevalent types, antecedents, and outcomes of sustainable innovation. The authors present a comprehensive review of the 58 articles on sustainable innovation in H&T through the Web of Science (WoS) database, spanning over 2 years (2020–2021). This review demonstrates that since the beginning of COVID-19, H&T have strongly mobilized network technologies (especially social media and digital platforms) and data-processing technologies (especially Artificial Intelligence (AI) and Machine Learning (ML)) in comparison with physical-digital interface technologies (especially Virtual Reality (VR)), while physical-digital process technologies remain very limited in these industries. Several relevant antecedents of the adoption of sustainable innovation, more specifically digital technologies, have been identified at multiple levels of analysis, including the organizational, managerial, and stakeholder levels. Our research also reveals several consequences of the adoption of sustainable innovation in H&T. These consequences were congregated according to the three main dimensions related to sustainability in economic, social, and environmental outcomes. This study provides important practical implications for the H&T sectors in the digital era and post-pandemic. The current research is the first study to systematically and critically review sustainable innovation in an H&T context.","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":" ","pages":""},"PeriodicalIF":3.5,"publicationDate":"2022-09-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45770020","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 16
The tour guide role in the United Arab Emirates: Emiratisation, satisfaction and retention 阿拉伯联合酋长国的导游角色:阿联酋化、满意度和保留率
IF 3.5
Tourism and Hospitality Research Pub Date : 2022-08-23 DOI: 10.1177/14673584221122488
Emilie J. Rutledge
{"title":"The tour guide role in the United Arab Emirates: Emiratisation, satisfaction and retention","authors":"Emilie J. Rutledge","doi":"10.1177/14673584221122488","DOIUrl":"https://doi.org/10.1177/14673584221122488","url":null,"abstract":"This paper examines the job satisfaction levels of national tour guides in the United Arab Emirates. In-depth interviews (n = 34) and a questionnaire (n = 63), incorporating Job Satisfaction Survey dimensions alongside context-specific ones, were used to assess continuance intentions in relation to career development opportunities and societal sentiment on the ‘appropriateness’ of this vocational role. While the nature of the job and promotional opportunities strengthened continuance intentions, stigma towards nationals working in the tourism sector reduced such intentions. A recommendation that fits with the UAE’s goal of better utilising indigenous human capital is to augment the hands-on aspect of the job with academically orientated tasks including archiving, curation and research and thus, raise this role’s status.","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":"23 1","pages":"610 - 623"},"PeriodicalIF":3.5,"publicationDate":"2022-08-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44850095","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Fear of COVID-19, hotel employee outcomes and workplace health and safety management practices: Evidence from Sharm El-Sheikh, Egypt 对新冠肺炎的恐惧、酒店员工的结果以及工作场所的健康和安全管理实践：来自埃及沙姆沙伊赫的证据
IF 3.5
Tourism and Hospitality Research Pub Date : 2022-08-22 DOI: 10.1177/14673584221119374
Kareem M. Selem, M. S. Ahmad, Rakesh Belwal, K. Alkayid
{"title":"Fear of COVID-19, hotel employee outcomes and workplace health and safety management practices: Evidence from Sharm El-Sheikh, Egypt","authors":"Kareem M. Selem, M. S. Ahmad, Rakesh Belwal, K. Alkayid","doi":"10.1177/14673584221119374","DOIUrl":"https://doi.org/10.1177/14673584221119374","url":null,"abstract":"This paper investigates the effect of fear of COVID-19 on employee turnover intention and depression, hypothesizing the mediating effect of psychological well-being and the moderating effect of workplace health and safety management practices. Data was gathered from 687 employees of five-star hotels in Sharm El-Sheikh using a structured survey instrument with time-lag approach. A partial least-square-based path modeling (PLS-PM) was applied to analyze the dataset. The findings reveal the partial mediation of psychological well-being in the relationships of fear of COVID-19 with both turnover intention and depression. While workplace safety and management practices significantly moderate the relationship between fear of COVID-19 and both turnover intentions, depression also mediates the relationship. The findings add to the existing literature on the effects of COVID-19 through the dual lenses of protection motivation theory and attribution theory. We can employ these findings to overcome issues of employee well-being in the hotel setting.","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":" ","pages":""},"PeriodicalIF":3.5,"publicationDate":"2022-08-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48216119","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 8
Can destination image be ascertained from social media? An examination of Twitter hashtags 可以从社交媒体上确定目的地图片吗？Twitter话题标签研究
IF 3.5
Tourism and Hospitality Research Pub Date : 2022-08-17 DOI: 10.1177/14673584221119380
Rajesh Nautiyal, J. Albrecht, A. Carr
{"title":"Can destination image be ascertained from social media? An examination of Twitter hashtags","authors":"Rajesh Nautiyal, J. Albrecht, A. Carr","doi":"10.1177/14673584221119380","DOIUrl":"https://doi.org/10.1177/14673584221119380","url":null,"abstract":"The role of Twitter hashtags in creating destination images is under-researched, and there is limited understanding of their usefulness in destination promotion. This paper examines the destination image of Rishikesh, India, based on an analysis of relevant tweets during the decade 2009–2019. The hashtags of resident, domestic and international Twitter users (about Rishikesh, India) were compared with the images of Rishikesh promoted by the relevant Regional Tourism Organisation (RTO: Uttarakhand Tourism) to identify and analyse any similarities or differences in the destination image promotion. The findings suggest that ‘yoga’ and ‘Ganges’ were the most prominent images associated with Rishikesh. However, the efforts of the RTO regarding promoting Rishikesh also focus on hashtags featuring adventure. This adventure image is also used by Indian Twitter users, whereas the residents and international Twitter users were less likely to use adventure-related hashtags that much. However, though residents, Indian and international Twitter users used almost similar natural landscape-related hashtags, RTO uses them unsubstantially. The results emphasise the importance of, and potential for, selected experiential and interpersonal hashtags when promoting destination images via Twitter, thus maximising the potential for destination marketing through this platform. At last, a hashtag strategy for destination promotion is also proposed based on the findings of this paper for focused exposure and increased searchability.","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":"23 1","pages":"578 - 593"},"PeriodicalIF":3.5,"publicationDate":"2022-08-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49056121","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 4
One model, one construct, different psychographic measures: A comparison of three scales of allocentrism-psychocentrism 一个模型，一个结构，不同的心理测量:异位中心主义-心理中心主义三个量表的比较
IF 3.5
Tourism and Hospitality Research Pub Date : 2022-08-17 DOI: 10.1177/14673584221117681
Oliver Cruz-Milán
{"title":"One model, one construct, different psychographic measures: A comparison of three scales of allocentrism-psychocentrism","authors":"Oliver Cruz-Milán","doi":"10.1177/14673584221117681","DOIUrl":"https://doi.org/10.1177/14673584221117681","url":null,"abstract":"The venturesomeness concept developed by Stanley Plog almost five decades ago has been influential, amply cited and used in tourism investigations. However, a close review of the published literature indicates that Plog originally developed more than one scale to measure his psychographic construct, with different items, operationalizations, but no clarity about their validity and efficacy. Thus, this research evaluates three versions of Plog’s scales based on their capacity to predict behavioral intentions and other postulates derived from Plog’s framework: relationships with vacation frequency, Cohen’s tourist roles, epistemic values, and the moderation of familiarity and perceived distance. Data sets of three separate samples are employed in four destination settings, estimating PLS-SEM path analyses in the hypothesized model. Findings revealed problems with the construct and nomological validity of two scales, and only one scale displayed predictive characteristics consistent with various tenets of Plog’s model. Theoretical implications and recommendations for research are provided.","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":"23 1","pages":"471 - 493"},"PeriodicalIF":3.5,"publicationDate":"2022-08-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45720385","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Circular economy and sustainable strategies in the hospitality industry: Current trends and empirical implications 循环经济与酒店业的可持续战略：当前趋势和经验启示
IF 3.5
Tourism and Hospitality Research Pub Date : 2022-08-16 DOI: 10.1177/14673584221119581
Christian Bux, V. Amicarelli
{"title":"Circular economy and sustainable strategies in the hospitality industry: Current trends and empirical implications","authors":"Christian Bux, V. Amicarelli","doi":"10.1177/14673584221119581","DOIUrl":"https://doi.org/10.1177/14673584221119581","url":null,"abstract":"The European Union has enacted several strategies to reach sustainability and tackle climate change. Among them, the New circular economy action plan and the Farm to Fork Strategy could represent for hotels, restaurants and resorts the leverage points towards sustainable and economic development. The present research, through a systematic and critical review of the current trends in the hospitality industry in Europe, explores and investigates 62 papers published in national and international journals. It fills in the gaps related to circular economy, farm to fork and sustainable resource and waste management empirical practices in the hospitality industry. It emerges that food waste, water and energy consumption have been the most topical concerns from 2011 to 2021, whereas ecosystems protection, rural and urban development need more care. As a common thread, consumers’ and operators’ awareness helps in translating economic into environmental benefits, whereas the development of life cycle inventory databases and dashboards to guide tourism must be implemented without delay.","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":"23 1","pages":"624 - 636"},"PeriodicalIF":3.5,"publicationDate":"2022-08-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45204013","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 4
Participative leadership and its impact on employee innovative behavior through employee voice in tourism SMEs: The moderating role of job autonomy 旅游中小企业参与式领导及其对员工创新行为的影响:工作自主性的调节作用
IF 3.5
Tourism and Hospitality Research Pub Date : 2022-08-11 DOI: 10.1177/14673584221119371
A. Elsetouhi, Ahmed Mohamed Elbaz, Mohammad Soliman
{"title":"Participative leadership and its impact on employee innovative behavior through employee voice in tourism SMEs: The moderating role of job autonomy","authors":"A. Elsetouhi, Ahmed Mohamed Elbaz, Mohammad Soliman","doi":"10.1177/14673584221119371","DOIUrl":"https://doi.org/10.1177/14673584221119371","url":null,"abstract":"This paper investigates how participative leadership and employee voice behavior stimulate innovative behavior, through the moderating role of job autonomy within the SMEs context. Responses from 547 frontline employees at Egyptian travel agents were collected. Using variance-based structural equation modeling (VB-SEM), the results revealed that participative leadership significantly influenced both employees’ voice behavior and their innovative behavior. The findings also indicated that employee voice behavior has an intervening role between participative leadership and workers’ innovative behavior in travel agents. In addition, participative leadership has higher effects on both employee voice behavior and employee innovative behavior with high levels of job autonomy. Finally, employee voice behavior exercises a stronger effect on the innovation of travel agents’ employees with greater levels of job autonomy. Besides theoretical contributions, managerial implications for tourism SMEs managers and practitioners, limitations, and further research directions were all presented.","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":"23 1","pages":"406 - 419"},"PeriodicalIF":3.5,"publicationDate":"2022-08-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47381669","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 9
Can attending farmers’ markets lead to unplanned deviant visitor behavior? 参加农贸市场会导致计划外的越轨行为吗?
IF 3.5
Tourism and Hospitality Research Pub Date : 2022-08-09 DOI: 10.1177/14673584221117680
Emma Joenpolvi, G. Mortimer, F. Mathmann
{"title":"Can attending farmers’ markets lead to unplanned deviant visitor behavior?","authors":"Emma Joenpolvi, G. Mortimer, F. Mathmann","doi":"10.1177/14673584221117680","DOIUrl":"https://doi.org/10.1177/14673584221117680","url":null,"abstract":"Farmers’ markets can enhance local food tourism experiences, as well as benefit regions and businesses that operate within these markets. With the impact of COVID-19 reducing international travel, domestic and local tourism is predicted to increase due to a desire to support local economies. While it has been established that visitors who shop at farmers’ markets do so for pro-social reasons, the current study examines the unintended consequences of these pro-social behaviors. We apply ‘moral licensing’ and regulatory focus theory to explain how a person’s pro-social behavior gives a temporary boost to their positive self-image which subsequently gives them a ‘licence’ to act in a deviant manner. We examine the effect of licensing and consider individual differences in promotion focus to test whether some visitors are more prone to deviant behavior than others. This research assists in identifying the unintended outcomes for the local food tourism sector through licensing and provides suggestions on how to diminish this behavior.","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":" ","pages":""},"PeriodicalIF":3.5,"publicationDate":"2022-08-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44430129","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Climate change planning in a coastal tourism destination, A participatory approach 沿海旅游目的地的气候变化规划:参与式方法
IF 3.5
Tourism and Hospitality Research Pub Date : 2022-07-13 DOI: 10.1177/14673584221114730
L. Horne, Asha DiMatteo-LePape, G. Wolf-Gonzalez, Valeria Briones, A. Soucy, S. De Urioste-Stone
{"title":"Climate change planning in a coastal tourism destination, A participatory approach","authors":"L. Horne, Asha DiMatteo-LePape, G. Wolf-Gonzalez, Valeria Briones, A. Soucy, S. De Urioste-Stone","doi":"10.1177/14673584221114730","DOIUrl":"https://doi.org/10.1177/14673584221114730","url":null,"abstract":"Participatory planning is one strategy to increase tourism suppliers’ capacity to jointly anticipate climate change impacts and implement locally feasible and acceptable solutions; however, participatory planning is uncommon. In this study, we co-created a series of planning workshops with tourism partners to examine and address climate change impacts (challenges and opportunities) on Mount Desert Island, Maine, USA. We co-designed and facilitated two Zoom workshops in spring 2021 for tourism suppliers. Workshops focused on (1) identifying climate change impacts to the tourism system and (2) developing planning priorities for the destination. Workshops resulted in two planning priorities: visitation shifts and the opportunity to become a more sustainable destination in response to climate change. Our participatory approach brought together diverse tourism suppliers that do not usually collaborate to increase the destination’s capacity to plan for and respond to climate change. Similar participatory approaches may benefit other natural resource dependent contexts.","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":"23 1","pages":"549 - 563"},"PeriodicalIF":3.5,"publicationDate":"2022-07-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44164050","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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