推动酒店业和旅游业促进可持续创新:数字时代与COVID-19相关的研究和实际影响的系统回顾

IF 3 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM
Zakaria Elkhwesky, Younès El Manzani, Islam Elbayoumi Salem
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引用次数: 16

摘要

可持续创新是酒店业和旅游业应对新冠肺炎危机、建立抵御能力和确保疫情后生存的解决方案。我们综述的主要目的是系统地识别和批判性地回顾新冠肺炎期间H&T可持续创新的文献(于2020年和2021年进行),以综合和分类可持续创新的流行类型、前因和结果。作者通过科学网(WoS)数据库对跨越2年(2020-2021)的58篇关于H&T可持续创新的文章进行了全面综述。这篇综述表明,自新冠肺炎开始以来,与物理-数字接口技术(尤其是虚拟现实(VR))相比,H&T已经大力调动了网络技术(特别是社交媒体和数字平台)和数据处理技术(特别是人工智能(AI)和机器学习(ML)),而物理数字处理技术在这些行业中仍然非常有限。在多个层面的分析中,包括组织、管理和利益相关者层面,已经确定了采用可持续创新,特别是数字技术的几个相关前因。我们的研究还揭示了在H&T中采用可持续创新的几个后果。这些后果是根据经济、社会和环境结果中与可持续性相关的三个主要维度进行汇总的。这项研究为数字时代和疫情后的科技部门提供了重要的现实意义。目前的研究是第一项在H&T背景下系统、批判性地回顾可持续创新的研究。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Driving hospitality and tourism to foster sustainable innovation: A systematic review of COVID-19-related studies and practical implications in the digital era
Sustainable innovation is a solution for the hospitality and tourism (H&T) industries to cope with the COVID-19 crisis, build resilience, and ensure survival post-pandemic. The primary aim of our review is to systematically identify and critically review the literature on sustainable innovation in H&T amid COVID-19 (conducted in 2020 and 2021), in order to synthesize and classify prevalent types, antecedents, and outcomes of sustainable innovation. The authors present a comprehensive review of the 58 articles on sustainable innovation in H&T through the Web of Science (WoS) database, spanning over 2 years (2020–2021). This review demonstrates that since the beginning of COVID-19, H&T have strongly mobilized network technologies (especially social media and digital platforms) and data-processing technologies (especially Artificial Intelligence (AI) and Machine Learning (ML)) in comparison with physical-digital interface technologies (especially Virtual Reality (VR)), while physical-digital process technologies remain very limited in these industries. Several relevant antecedents of the adoption of sustainable innovation, more specifically digital technologies, have been identified at multiple levels of analysis, including the organizational, managerial, and stakeholder levels. Our research also reveals several consequences of the adoption of sustainable innovation in H&T. These consequences were congregated according to the three main dimensions related to sustainability in economic, social, and environmental outcomes. This study provides important practical implications for the H&T sectors in the digital era and post-pandemic. The current research is the first study to systematically and critically review sustainable innovation in an H&T context.
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来源期刊
Tourism and Hospitality Research
Tourism and Hospitality Research HOSPITALITY, LEISURE, SPORT & TOURISM-
CiteScore
7.40
自引率
8.60%
发文量
63
期刊介绍: Tourism and Hospitality Research is firmly established as a leading and authoritative, peer-reviewed journal for tourism and hospitality researchers and professionals. Tourism and Hospitality Research covers: • Hospitality and tourism operations • Marketing and consumer behaviour • HR management • Social Media and Marketing • Technology • Planning and development • Policy • Performance and financial management • Strategic implications • Environmental aspects • Forecasting and prediction • Revenue management • Impact assessment and mitigation • Globalisation • Research methodologies • Leisure and culture • Risk Management • Change Management
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