阿拉伯联合酋长国的导游角色:阿联酋化、满意度和保留率

IF 3 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM
Emilie J. Rutledge
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引用次数: 2

摘要

本文考察了阿拉伯联合酋长国国家导游的工作满意度。采用深度访谈(n=34)和问卷调查(n=63),结合工作满意度调查维度和特定背景的维度,评估与职业发展机会和社会对该职业角色“适当性”的看法有关的继续意向。虽然工作的性质和晋升机会加强了继续工作的意愿,但对在旅游业工作的国民的污名化减少了这种意愿。符合阿联酋更好地利用本土人力资本目标的一项建议是,通过以学术为导向的任务,包括归档、策展和研究,来增强工作的动手能力,从而提高这一角色的地位。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
The tour guide role in the United Arab Emirates: Emiratisation, satisfaction and retention
This paper examines the job satisfaction levels of national tour guides in the United Arab Emirates. In-depth interviews (n = 34) and a questionnaire (n = 63), incorporating Job Satisfaction Survey dimensions alongside context-specific ones, were used to assess continuance intentions in relation to career development opportunities and societal sentiment on the ‘appropriateness’ of this vocational role. While the nature of the job and promotional opportunities strengthened continuance intentions, stigma towards nationals working in the tourism sector reduced such intentions. A recommendation that fits with the UAE’s goal of better utilising indigenous human capital is to augment the hands-on aspect of the job with academically orientated tasks including archiving, curation and research and thus, raise this role’s status.
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来源期刊
Tourism and Hospitality Research
Tourism and Hospitality Research HOSPITALITY, LEISURE, SPORT & TOURISM-
CiteScore
7.40
自引率
8.60%
发文量
63
期刊介绍: Tourism and Hospitality Research is firmly established as a leading and authoritative, peer-reviewed journal for tourism and hospitality researchers and professionals. Tourism and Hospitality Research covers: • Hospitality and tourism operations • Marketing and consumer behaviour • HR management • Social Media and Marketing • Technology • Planning and development • Policy • Performance and financial management • Strategic implications • Environmental aspects • Forecasting and prediction • Revenue management • Impact assessment and mitigation • Globalisation • Research methodologies • Leisure and culture • Risk Management • Change Management
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