International Journal of Business Communication最新文献

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Spotlight on a Thought Leader in Business Communication: Ronald E. Dulek, Ph.D. 聚焦商业传播中的思想领袖:Ronald E.Dulek博士。
IF 2.8 3区 经济学
International Journal of Business Communication Pub Date : 2022-03-26 DOI: 10.1177/23294884221082462
Kim Sydow Campbell
{"title":"Spotlight on a Thought Leader in Business Communication: Ronald E. Dulek, Ph.D.","authors":"Kim Sydow Campbell","doi":"10.1177/23294884221082462","DOIUrl":"https://doi.org/10.1177/23294884221082462","url":null,"abstract":"","PeriodicalId":45593,"journal":{"name":"International Journal of Business Communication","volume":"59 1","pages":"309 - 311"},"PeriodicalIF":2.8,"publicationDate":"2022-03-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49331839","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Trust Me: Interpersonal Communication Dominance as a Tool for Influencing Interpersonal Trust Between Coworkers 相信我:人际沟通优势作为影响同事之间人际信任的工具
IF 2.8 3区 经济学
International Journal of Business Communication Pub Date : 2022-03-11 DOI: 10.1177/23294884221080933
Luke A. Langlinais, Heath A. Howard, Jeffery D. Houghton
{"title":"Trust Me: Interpersonal Communication Dominance as a Tool for Influencing Interpersonal Trust Between Coworkers","authors":"Luke A. Langlinais, Heath A. Howard, Jeffery D. Houghton","doi":"10.1177/23294884221080933","DOIUrl":"https://doi.org/10.1177/23294884221080933","url":null,"abstract":"Perceptions of trustworthiness are an established antecedent of interpersonal trust. However, the trust and communication literatures provide fewer insights into possible proactive tools for positively influencing trustworthiness. Interpersonal communication dominance is a skill used to influence another individual in an interpersonal relationship. Using social information processing theory, we hypothesize and test a parallel mediation model specifying that the three dimensions of trustworthiness (i.e., perceived ability, perceived benevolence, and perceived integrity) mediate the relationship between interpersonal communication dominance and interpersonal trust. The results show significant indirect effects for interpersonal communication dominance on interpersonal trust through perceived benevolence and perceived integrity but not through perceived ability. Our findings suggest that using interpersonal communication dominance to increase perceptions of benevolence and integrity may be an important communicative tool for positively influencing interpersonal trust.","PeriodicalId":45593,"journal":{"name":"International Journal of Business Communication","volume":" ","pages":""},"PeriodicalIF":2.8,"publicationDate":"2022-03-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43358518","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
Exploring the Impact of Internal Communication on Employee Psychological Well-Being During the COVID-19 Pandemic: The Mediating Role of Employee Organizational Trust 新冠肺炎疫情期间内部沟通对员工心理健康的影响——员工组织信任的中介作用
IF 2.8 3区 经济学
International Journal of Business Communication Pub Date : 2022-03-08 DOI: 10.1177/23294884221081838
Y. Qin, L. Men
{"title":"Exploring the Impact of Internal Communication on Employee Psychological Well-Being During the COVID-19 Pandemic: The Mediating Role of Employee Organizational Trust","authors":"Y. Qin, L. Men","doi":"10.1177/23294884221081838","DOIUrl":"https://doi.org/10.1177/23294884221081838","url":null,"abstract":"This study examines whether and how internal communication at different levels (i.e., corporate symmetrical communication and supportive peer communication) interact to influence employee psychological well-being during the COVID-19 pandemic. This study also reveals the mediating effects of employee organizational trust in this process, which helps explain how internal communication influences employee psychological well-being. An online survey was conducted with 393 employees across various industries in the United States. The key findings showed that supportive peer communication was positively associated with employee mental wellness. In addition, increased organizational trust positively mediated the effects of both corporate symmetrical communication and supportive peer communication on employee psychological well-being. This study advances understanding of employee psychological well-being by examining the impact of internal communication. The results of this study also provide practical implications regarding how to promote employee psychological wellness by creating an effective internal communication environment at both corporate and peer levels to cultivate employee organizational trust.","PeriodicalId":45593,"journal":{"name":"International Journal of Business Communication","volume":"60 1","pages":"1197 - 1219"},"PeriodicalIF":2.8,"publicationDate":"2022-03-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47261950","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 17
The Use of Humor in Employee-to-Employee Workplace Communication: A Systematic Review With Thematic Synthesis 幽默在员工与员工职场沟通中的运用:基于主题综合的系统回顾
IF 2.8 3区 经济学
International Journal of Business Communication Pub Date : 2022-01-06 DOI: 10.1177/23294884211069966
Stephen Taylor, Jane Simpson, Claire Hardy
{"title":"The Use of Humor in Employee-to-Employee Workplace Communication: A Systematic Review With Thematic Synthesis","authors":"Stephen Taylor, Jane Simpson, Claire Hardy","doi":"10.1177/23294884211069966","DOIUrl":"https://doi.org/10.1177/23294884211069966","url":null,"abstract":"<p>The aim of this systematic review was to develop a thematic synthesis of existing qualitative studies to explore the use of humor in employee-to-employee workplace communication and provide a greater understanding of this area of research through the experiences of employees. A number of databases were searched using key terms and papers were selected using pre-specified criteria. The thematic synthesis approach of Thomas and Harden was used to review the final 23 papers. The findings from the thematic synthesis resulted in four temporal themes that described how humor was utilized during an employee’s organizational transition: (1) initiation into organizational humor, (2) joining a “tribe”—in-groups and out-groups, (3) exerting influence—humor as power, and (4) using the safety valve—humor to relieve tension. The temporal themes described in this study crossed organizational and cultural divides, where humor formed an essential part of work-based dialog.</p>","PeriodicalId":45593,"journal":{"name":"International Journal of Business Communication","volume":"110 5","pages":""},"PeriodicalIF":2.8,"publicationDate":"2022-01-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138527471","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Relationship Cultivation via Social Media During the COVID-19 Pandemic: Evidence From China and the U.S 新冠肺炎大流行期间通过社交媒体培养关系:来自中美的证据
IF 2.8 3区 经济学
International Journal of Business Communication Pub Date : 2022-01-05 DOI: 10.1177/23294884211067805
Qiongyao Huang, Benjamin J. Lynn, Chuqing Dong, Shijun Ni, L. Men
{"title":"Relationship Cultivation via Social Media During the COVID-19 Pandemic: Evidence From China and the U.S","authors":"Qiongyao Huang, Benjamin J. Lynn, Chuqing Dong, Shijun Ni, L. Men","doi":"10.1177/23294884211067805","DOIUrl":"https://doi.org/10.1177/23294884211067805","url":null,"abstract":"This study explored the relationship cultivation and social media strategies companies used to cultivate relationships with their publics in two culturally distinct markets of China and the U.S. during the COVID-19 pandemic. A quantitative content analysis of Weibo (n = 756) and Twitter (n = 645) posts from Fortune 500 companies in China (n = 30) and the U.S. (n = 30) respectively was conducted to examine the effects of their relational efforts on public engagement. Results showed that certain relationship cultivation strategies and use of social media functions effectively increased public engagement in both China and the U.S., although on different levels. Both Chinese and U.S. companies most frequently adopted the strategy of openness. While the openness strategy was most effective at raising engagement levels in the U.S., publics of Chinese companies became more engaged when companies used the access strategy. Also, publics of Chinese companies showed higher levels of engagement and more positive emotions toward companies’ social media messages than their U.S. counterparts. The findings advance our understanding of organization-public relationships in a worldwide disaster setting, with insights informing the global public relations theory and practices.","PeriodicalId":45593,"journal":{"name":"International Journal of Business Communication","volume":"60 1","pages":"512 - 542"},"PeriodicalIF":2.8,"publicationDate":"2022-01-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47343260","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 8
Pronouns, Positioning, and Persuasion in Top Nonprofits’ Donor Appeals 顶级非营利组织捐赠者呼吁中的代词、定位和说服
IF 2.8 3区 经济学
International Journal of Business Communication Pub Date : 2021-12-09 DOI: 10.1177/23294884211062174
Paula Lentz, K. Getchell, Jim Dubinsky, Mary Katherine Kerr
{"title":"Pronouns, Positioning, and Persuasion in Top Nonprofits’ Donor Appeals","authors":"Paula Lentz, K. Getchell, Jim Dubinsky, Mary Katherine Kerr","doi":"10.1177/23294884211062174","DOIUrl":"https://doi.org/10.1177/23294884211062174","url":null,"abstract":"Despite increased giving in 2019, competition for donations among nonprofits remains high, especially when a charitable organization’s niche overlaps with that of others’. Consequently, nonprofit charitable organizations must tell stories that persuade donors to support their mission and contribute. This study uses positioning theory to examine how websites of the charitable organizations that appeared in Forbes Magazine’s 2019 top 100 charities use storytelling to facilitate their ethos such that they gain support and thus increase their donor base. The results revealed that nonprofits use positioning to establish two types of partnerships: invited and assumed. Furthermore, the coding revealed three primary types of positioning within these partnerships: savior-follower, business partners, and teacher-student. These positions organize and set the parameters for each organization’s story and will not only influence and potentially dictate the speech acts that follow, but also the responsibilities and rights of all those involved.","PeriodicalId":45593,"journal":{"name":"International Journal of Business Communication","volume":"1 1","pages":""},"PeriodicalIF":2.8,"publicationDate":"2021-12-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41645328","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Human-Centered Leadership Development: A Communication-Based Approach for Promoting Authentic and Transformational Leadership 以人为中心的领导力发展:一种基于沟通的方法来促进真正的和变革性的领导力
IF 2.8 3区 经济学
International Journal of Business Communication Pub Date : 2021-11-10 DOI: 10.1177/23294884211056558
Abram D. Anders
{"title":"Human-Centered Leadership Development: A Communication-Based Approach for Promoting Authentic and Transformational Leadership","authors":"Abram D. Anders","doi":"10.1177/23294884211056558","DOIUrl":"https://doi.org/10.1177/23294884211056558","url":null,"abstract":"Leadership development (LD) has been shown to deliver significant value in both professional and academic settings. However, scholars of leadership communication and LD have argued for a need to recognize LD as a highly social, co-creative, and communicative process in which followership and larger organizational and social contexts play a significant role. Recent research has also argued for self-directed and experiential learning approaches to promote learning mindsets and psychological resources for long-term growth. The present study addresses these challenges by developing a holistic theoretical model and an applied design for LD comprised of evidence-based communication interventions that address intrapersonal, interpersonal, and strategic communication contexts in order to promote both authentic leadership and transformational leadership capacities. The model employs human-centered design methods to complement established experiential learning models and facilitate co-creative engagement with situated organizational challenges.","PeriodicalId":45593,"journal":{"name":"International Journal of Business Communication","volume":" ","pages":""},"PeriodicalIF":2.8,"publicationDate":"2021-11-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46653763","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Product Placement Bibliometric Study: Generic Journals Versus Specific-Communication Journals 植入式文献计量学研究:普通期刊与特定传播期刊
IF 2.8 3区 经济学
International Journal of Business Communication Pub Date : 2021-11-02 DOI: 10.1177/23294884211055840
Natalia Vila-López, Ines Kuster-Boluda
{"title":"Product Placement Bibliometric Study: Generic Journals Versus Specific-Communication Journals","authors":"Natalia Vila-López, Ines Kuster-Boluda","doi":"10.1177/23294884211055840","DOIUrl":"https://doi.org/10.1177/23294884211055840","url":null,"abstract":"Media fragmentation represents new challenges for product placement strategies to become an increasingly effective way to reach consumers and non-users. In this frame, this paper has been developed with three main objectives: (i) to carry on a performance analysis to measure the visibility/impact of the scientific product in product placement (most cited authors, journals, and themes), (ii) to visually present the scientific structure by topics of research in product placement as well as its evolution to identify future research lines, and (iii) to compare both objectives in generic journals and specific communication ones. To this end, the resources in the Web of Science Citation Index were used. Scimat software was applied on a sample of 694 indexed papers from 1992 to 2021 containing “product placement” with 8,521 global citations (176 of the papers were indexed in communication journals with 3,190 citations). Our results show that MEMORY is a key motor theme—the future of research tends to new themes in the communication field (i.e., ATTITUDES/BEHAVIORS or VIRTUAL). Three industries have been key: alcohol, tobacco, and food. This research adds value to previous analysis as long as we have included: (i) a multidisciplinary approach; (ii) an unfolded analysis focusing strictly on communication journals; and (iii) a longitudinal analysis to compare different periods showing dynamic scientific maps.","PeriodicalId":45593,"journal":{"name":"International Journal of Business Communication","volume":"60 1","pages":"1368 - 1397"},"PeriodicalIF":2.8,"publicationDate":"2021-11-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49659383","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
Hierarchical and Role-Based Differences in the Perception of Organizational Listening Effectiveness 组织倾听效能感知的层级与角色差异
IF 2.8 3区 经济学
International Journal of Business Communication Pub Date : 2021-10-29 DOI: 10.1177/23294884211055839
D. R. Brandt
{"title":"Hierarchical and Role-Based Differences in the Perception of Organizational Listening Effectiveness","authors":"D. R. Brandt","doi":"10.1177/23294884211055839","DOIUrl":"https://doi.org/10.1177/23294884211055839","url":null,"abstract":"A growing body of research underscores the importance of how effectively (or poorly) organizations listen and respond to key external publics and stakeholders. This paper describes research focusing on how organizational hierarchy and member roles impact perceptions of organizational listening effectiveness, specifically the process of capturing, analyzing, disseminating, and utilizing the “Voice of the Consumer” (VoC). After reviewing literature in three relevant areas of research, the paper describes a study in which senior executives’ perceptions of the effectiveness of consumer listening efforts in their respective organizations are compared with those of lower-level consumer intelligence providers and users. Results indicate that senior executives assess VoC program effectiveness in their organizations more favorably than consumer intelligence providers/users with respect to 10 key aspects of organizational listening. Implications for theory-building and knowledge development, along with implications for practitioners and directions for future research, are discussed.","PeriodicalId":45593,"journal":{"name":"International Journal of Business Communication","volume":"60 1","pages":"1341 - 1367"},"PeriodicalIF":2.8,"publicationDate":"2021-10-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45653299","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
The Relationship of Internal Communication Satisfaction With Employee Engagement and Employer Attractiveness: Testing the Joint Mediating Effect of the Social Exchange Quality Indicators 内部沟通满意度与员工敬业度、雇主吸引力的关系:社会交换质量指标的联合中介效应检验
IF 2.8 3区 经济学
International Journal of Business Communication Pub Date : 2021-10-26 DOI: 10.1177/23294884211053839
Ana Tkalac Verčič, Zvonimir Galić, Krešimir Žnidar
{"title":"The Relationship of Internal Communication Satisfaction With Employee Engagement and Employer Attractiveness: Testing the Joint Mediating Effect of the Social Exchange Quality Indicators","authors":"Ana Tkalac Verčič, Zvonimir Galić, Krešimir Žnidar","doi":"10.1177/23294884211053839","DOIUrl":"https://doi.org/10.1177/23294884211053839","url":null,"abstract":"In order to improve internal communication within organizations, it is necessary to understand it better. This study explores the potential impact of internal communication on employee engagement and employer attractiveness by testing the mediating effects of social exchange quality indicators. A survey of 1,805 employees was used to test the relationships between internal communication satisfaction, employee engagement, and employer attractiveness and the potential mediating variables; reflecting the perception of the social relationship between an organization and its employees. The results showed that communication satisfaction correlated positively with the social exchange quality indicators (psychological contract fulfillment and perceived organizational support) and both outcomes—employee engagement and employer attractiveness. Additionally, the social exchange quality indicators partially mediated the relationship between internal communication satisfaction and both employee engagement and employer attractiveness. Our findings were consistent with the theoretical models in which internal communication satisfaction leads to higher employee engagement and employer attractiveness.","PeriodicalId":45593,"journal":{"name":"International Journal of Business Communication","volume":"60 1","pages":"1313 - 1340"},"PeriodicalIF":2.8,"publicationDate":"2021-10-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46649156","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 10
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