{"title":"新冠肺炎疫情期间内部沟通对员工心理健康的影响——员工组织信任的中介作用","authors":"Y. Qin, L. Men","doi":"10.1177/23294884221081838","DOIUrl":null,"url":null,"abstract":"This study examines whether and how internal communication at different levels (i.e., corporate symmetrical communication and supportive peer communication) interact to influence employee psychological well-being during the COVID-19 pandemic. This study also reveals the mediating effects of employee organizational trust in this process, which helps explain how internal communication influences employee psychological well-being. An online survey was conducted with 393 employees across various industries in the United States. The key findings showed that supportive peer communication was positively associated with employee mental wellness. In addition, increased organizational trust positively mediated the effects of both corporate symmetrical communication and supportive peer communication on employee psychological well-being. This study advances understanding of employee psychological well-being by examining the impact of internal communication. The results of this study also provide practical implications regarding how to promote employee psychological wellness by creating an effective internal communication environment at both corporate and peer levels to cultivate employee organizational trust.","PeriodicalId":45593,"journal":{"name":"International Journal of Business Communication","volume":"60 1","pages":"1197 - 1219"},"PeriodicalIF":3.1000,"publicationDate":"2022-03-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"17","resultStr":"{\"title\":\"Exploring the Impact of Internal Communication on Employee Psychological Well-Being During the COVID-19 Pandemic: The Mediating Role of Employee Organizational Trust\",\"authors\":\"Y. Qin, L. Men\",\"doi\":\"10.1177/23294884221081838\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"This study examines whether and how internal communication at different levels (i.e., corporate symmetrical communication and supportive peer communication) interact to influence employee psychological well-being during the COVID-19 pandemic. This study also reveals the mediating effects of employee organizational trust in this process, which helps explain how internal communication influences employee psychological well-being. An online survey was conducted with 393 employees across various industries in the United States. The key findings showed that supportive peer communication was positively associated with employee mental wellness. In addition, increased organizational trust positively mediated the effects of both corporate symmetrical communication and supportive peer communication on employee psychological well-being. This study advances understanding of employee psychological well-being by examining the impact of internal communication. The results of this study also provide practical implications regarding how to promote employee psychological wellness by creating an effective internal communication environment at both corporate and peer levels to cultivate employee organizational trust.\",\"PeriodicalId\":45593,\"journal\":{\"name\":\"International Journal of Business Communication\",\"volume\":\"60 1\",\"pages\":\"1197 - 1219\"},\"PeriodicalIF\":3.1000,\"publicationDate\":\"2022-03-08\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"17\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"International Journal of Business Communication\",\"FirstCategoryId\":\"96\",\"ListUrlMain\":\"https://doi.org/10.1177/23294884221081838\",\"RegionNum\":3,\"RegionCategory\":\"经济学\",\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"Q2\",\"JCRName\":\"BUSINESS\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"International Journal of Business Communication","FirstCategoryId":"96","ListUrlMain":"https://doi.org/10.1177/23294884221081838","RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q2","JCRName":"BUSINESS","Score":null,"Total":0}
Exploring the Impact of Internal Communication on Employee Psychological Well-Being During the COVID-19 Pandemic: The Mediating Role of Employee Organizational Trust
This study examines whether and how internal communication at different levels (i.e., corporate symmetrical communication and supportive peer communication) interact to influence employee psychological well-being during the COVID-19 pandemic. This study also reveals the mediating effects of employee organizational trust in this process, which helps explain how internal communication influences employee psychological well-being. An online survey was conducted with 393 employees across various industries in the United States. The key findings showed that supportive peer communication was positively associated with employee mental wellness. In addition, increased organizational trust positively mediated the effects of both corporate symmetrical communication and supportive peer communication on employee psychological well-being. This study advances understanding of employee psychological well-being by examining the impact of internal communication. The results of this study also provide practical implications regarding how to promote employee psychological wellness by creating an effective internal communication environment at both corporate and peer levels to cultivate employee organizational trust.
期刊介绍:
The International Journal of Business Communication (IJBC) publishes manuscripts that contribute to knowledge and theory of business communication as a distinct, multifaceted field approached through the administrative disciplines, the liberal arts, and the social sciences. Accordingly, IJBC seeks manuscripts that address all areas of business communication including but not limited to business composition/technical writing, information systems, international business communication, management communication, and organizational and corporate communication. In addition, IJBC welcomes submissions concerning the role of written, verbal, nonverbal and electronic communication in the creation, maintenance, and performance of profit and not for profit business.