International Journal of Business Communication最新文献_第10页

The Role of Symmetrical Internal Communication in Improving Employee Experiences and Organizational Identification During COVID-19 Pandemic-Induced Organizational Change 在COVID-19大流行引发的组织变革中，对称内部沟通在改善员工体验和组织认同中的作用

IF 2.8 3区经济学

International Journal of Business Communication Pub Date : 2021-10-08 DOI: 10.1177/23294884211050628

Ruoyu Sun, J. Li, Yeunjae Lee, W. Tao

引用次数: 20

Organizational Information and Communication Technologies and Their Influence on Communication Visibility and Perceived Proximity 组织信息和通信技术及其对通信可见性和感知接近性的影响

IF 2.8 3区经济学

International Journal of Business Communication Pub Date : 2021-10-06 DOI: 10.1177/23294884211050068

Ward van Zoonen, A. Sivunen, R. Rice, J. Treem

{"title":"Organizational Information and Communication Technologies and Their Influence on Communication Visibility and Perceived Proximity","authors":"Ward van Zoonen, A. Sivunen, R. Rice, J. Treem","doi":"10.1177/23294884211050068","DOIUrl":"https://doi.org/10.1177/23294884211050068","url":null,"abstract":"This study investigates the relationships between the use of various organizational ICTs, communication visibility, and perceived proximity to distant colleagues. In addition, this study examines the interplay between visibility and proximity, to determine whether visibility improves proximity, or vice versa. These relationships are tested in a global company using two waves of panel survey data. ESM use increases communication visibility and perceived proximity, while controlling for prior levels of visibility, proximity, and the use of other organizational ICTs. The influence of ESM on network translucence and perceived proximity is generally stronger than the impact of other technologies on these outcomes. These results highlight the importance of considering various aspects of the technological landscape conjointly, as well as distinguishing the two dimensions of communication visibility. Finally, the results indicate that perceived proximity has causal priority over communication visibility, indicating that communication visibility exists partly as an attribution of perceived proximity to distant colleagues, and is not solely inferred from the use of organizational ICTs.","PeriodicalId":45593,"journal":{"name":"International Journal of Business Communication","volume":"60 1","pages":"1267 - 1289"},"PeriodicalIF":2.8,"publicationDate":"2021-10-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49031344","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 8

Confronting Idea Stealers in the Workplace: The Unfortunate Moral Credentialing Granted to Power-Holders 面对工作场所的创意窃取者:给予权力持有者的不幸道德证书

IF 2.8 3区经济学

International Journal of Business Communication Pub Date : 2021-10-04 DOI: 10.1177/23294884211047994

Nicole A. Ploeger-Lyons, Ryan S. Bisel

{"title":"Confronting Idea Stealers in the Workplace: The Unfortunate Moral Credentialing Granted to Power-Holders","authors":"Nicole A. Ploeger-Lyons, Ryan S. Bisel","doi":"10.1177/23294884211047994","DOIUrl":"https://doi.org/10.1177/23294884211047994","url":null,"abstract":"How and when do employees confront one another for stealing their ideas? Business communication literature on confronting unethical behavior is synthesized with moral licensing theory to better understand responses to unethical actors about unjustified credit taking in the workplace. In this message production experiment, working adults (N = 344) were randomly assigned to respond to a supervisor, peer coworker, or subordinate who stole or ignored the participant’s intellectual contributions. Content and statistical analyses revealed subordinates were comparatively less direct when confronting bosses, suggesting third-party moral licensing and moral credentialing were measurable in communication patterns. Importantly, this dynamic was not attributable to perceptions of task interdependence. Instead, subordinates perceived the stealing or ignoring of their ideas to be less unethical than did bosses. Additionally, individuals whose ideas have been stolen in the workplace were less confrontational compared to those who have not. Thus, data suggest incremental acquiescence to this form of workplace wrongdoing, particularly when the transgressor holds high hierarchical status. Taken together, these data may explain how recognition for ideas tends to spread vertically to bosses (labeled here, vertical credit creep), which may function to reinforce established power arrangements and to perpetuate unjustified credit taking in the workplace.","PeriodicalId":45593,"journal":{"name":"International Journal of Business Communication","volume":"60 1","pages":"1123 - 1147"},"PeriodicalIF":2.8,"publicationDate":"2021-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43983967","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Breaking the Sound of Silence: Explication in the Use of Strategic Silence in Crisis Communication 打破沉默之声:解读危机沟通中策略性沉默的运用

IF 2.8 3区经济学

International Journal of Business Communication Pub Date : 2021-09-21 DOI: 10.1177/23294884211046357

A. Pang, Yan Jin, Youngji Seo, S. Choi, H. Teo, P. Le, B. Reber

{"title":"Breaking the Sound of Silence: Explication in the Use of Strategic Silence in Crisis Communication","authors":"A. Pang, Yan Jin, Youngji Seo, S. Choi, H. Teo, P. Le, B. Reber","doi":"10.1177/23294884211046357","DOIUrl":"https://doi.org/10.1177/23294884211046357","url":null,"abstract":"Crises present organizations with the “rhetorical exigency” to enact control. Silence is not an option. This study, as the first empirical examination of Le et al’s (2019) seminal study on silence in crisis communication, examines, first, if silence can be strategically used as a bona fide strategy; second, under what circumstances should silence be broken; and third, when silence is broken, how it affects (a) organizational reputation, (b) societal risk perception, and (c) the publics’ crisis information sharing intention. An online experiment was conducted using a nationally representative sample in the United States. Participants were recruited in 2019 via a Qualtrics panel. The stimuli used in this study consisted of two components: (1) an explanation about a fictitious company; and (2) two types of silence breaking (forced vs. planned) embedded in each stimulus accordingly after the same crisis incident. Four hypothesis were conceptualized. They were all supported. Collectively, they showed that the effect of silence-breaking type on crisis information sharing intention was mediated by societal risk perception, which is conditioned by participants’ level of perceived organizational reputation. Silence, or failure to fill the information vacuum, has not been an option to consider thus far as it suggests the organization is “not in control.” However, this study suggests the types of silence organizations can adopt and the modes the organizational silence can be broken. It provides a new lens for organizations to engage in business communication.","PeriodicalId":45593,"journal":{"name":"International Journal of Business Communication","volume":"59 1","pages":"219 - 241"},"PeriodicalIF":2.8,"publicationDate":"2021-09-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46953616","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 6

Creating Organizational Authenticity and Identification: Effect of Leaders’ Motivating Language and Impact on Employee Advocacy 创建组织真实性和认同感：领导者激励语言的作用及其对员工倡导的影响

IF 2.8 3区经济学

International Journal of Business Communication Pub Date : 2021-08-24 DOI: 10.1177/23294884211035116

C. Yue

引用次数: 11

Can We Talk? Improving Employee Contextual Performance Using Motivating Language and Feedback Orientation 我们能谈谈吗?运用激励语言和反馈导向提高员工情境绩效

IF 2.8 3区经济学

International Journal of Business Communication Pub Date : 2021-08-11 DOI: 10.1177/23294884211038745

Emily Elsner Twesme, Jon M. Werner, Aditya Simha

引用次数: 4

Recorded Business Meetings and AI Algorithmic Tools: Negotiating Privacy Concerns, Psychological Safety, and Control 记录商务会议和人工智能算法工具:协商隐私问题，心理安全和控制

IF 2.8 3区经济学

International Journal of Business Communication Pub Date : 2021-08-08 DOI: 10.1177/23294884211037009

P. Cardon, Haibing Ma, Carolin Fleischmann

{"title":"Recorded Business Meetings and AI Algorithmic Tools: Negotiating Privacy Concerns, Psychological Safety, and Control","authors":"P. Cardon, Haibing Ma, Carolin Fleischmann","doi":"10.1177/23294884211037009","DOIUrl":"https://doi.org/10.1177/23294884211037009","url":null,"abstract":"Artificial intelligence (AI) algorithmic tools that analyze and evaluate recorded meeting data may provide many new opportunities for employees, teams, and organizations. Yet, these new and emerging AI tools raise a variety of issues related to privacy, psychological safety, and control. Based on in-depth interviews with 50 American, Chinese, and German employees, this research identified five key tensions related to algorithmic analysis of recorded meetings: employee control of data versus management control of data, privacy versus transparency, reduced psychological safety versus enhanced psychological safety, learning versus evaluation, and trust in AI versus trust in people. More broadly, these tensions reflect two dimensions to inform organizational policymaking and guidelines: safety versus risk and employee control versus management control. Based on a quadrant configuration of these dimensions, we propose the following approaches to managing algorithmic applications to recording meeting data: the surveillance, benevolent control, meritocratic, and social contract approaches. We suggest the social contract approach facilitates the most robust dialog about the application of algorithmic tools to recorded meeting data, potentially leading to higher employee control and sense of safety.","PeriodicalId":45593,"journal":{"name":"International Journal of Business Communication","volume":"60 1","pages":"1095 - 1122"},"PeriodicalIF":2.8,"publicationDate":"2021-08-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42254647","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 9

Social Media Influencer Effects on CSR Communication: The Role of Influencer Leadership in Opinion and Taste 社交媒体对企业社会责任传播的影响者效应：影响者领导在意见和品味中的作用

IF 2.8 3区经济学

International Journal of Business Communication Pub Date : 2021-07-28 DOI: 10.1177/23294884211035112

Yang Cheng, Chun-Ju Flora Hung-Baesecke, Yi-Ru Regina Chen

{"title":"Social Media Influencer Effects on CSR Communication: The Role of Influencer Leadership in Opinion and Taste","authors":"Yang Cheng, Chun-Ju Flora Hung-Baesecke, Yi-Ru Regina Chen","doi":"10.1177/23294884211035112","DOIUrl":"https://doi.org/10.1177/23294884211035112","url":null,"abstract":"With the prevalence of social media usage among consumers, brands have increasingly utilized paid social media influencer (SMI) endorsements in their corporate social responsibility (CSR) communication. However, how such practice generates positive consumer responses is not well understood. Drawing from signaling theory, social learning theory, and social identity theory, a structural equation model analysis was conducted to test our hypotheses and proposed model based on the survey data from 592 U.S. consumers. The research results suggest that a brand’s CSR initiatives, when endorsed by SMIs who are perceived as social media leaders in opinion and taste, directly enhance consumers’ CSR communication engagement about the initiatives and do so indirectly via the consumers’ reduced CSR skepticism. Reduced CSR skepticism and enhanced CSR communication engagement ultimately lead to the consumers’ brand loyalty, brand preference, and price premium. The study has implications for CSR advertising/social-mediated communication, SMI leadership, and SMI endorsement effects.","PeriodicalId":45593,"journal":{"name":"International Journal of Business Communication","volume":" ","pages":""},"PeriodicalIF":2.8,"publicationDate":"2021-07-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1177/23294884211035112","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48728588","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 7

The Impact of Employee Empathy on Brand Trust in Organizational Complaint Response Emails: A Closer Look at Linguistic Realization 组织投诉回复邮件中员工移情对品牌信任的影响:语言实现的进一步观察

IF 2.8 3区经济学

International Journal of Business Communication Pub Date : 2021-07-19 DOI: 10.1177/23294884211032316

Rebecca Van Herck, S. Decock, Bernard De Clerck, L. Hudders

引用次数: 7

Information Adequacy and Strategic Behavioral Change Communication as a Pandemic Management Tool: The Mediating Role of Interaction Resonance 信息充分性和战略行为改变沟通作为流行病管理工具:互动共振的中介作用

IF 2.8 3区经济学

International Journal of Business Communication Pub Date : 2021-07-01 DOI: 10.1177/23294884211027545

H. Bashir, S. Nangoli, Yunia Musaasizi, Florence Nakajubi, Mellan Basemera, Christine Ayibo

{"title":"Information Adequacy and Strategic Behavioral Change Communication as a Pandemic Management Tool: The Mediating Role of Interaction Resonance","authors":"H. Bashir, S. Nangoli, Yunia Musaasizi, Florence Nakajubi, Mellan Basemera, Christine Ayibo","doi":"10.1177/23294884211027545","DOIUrl":"https://doi.org/10.1177/23294884211027545","url":null,"abstract":"A strategic approach to behavioral change communication streamlines communication processes of a health institution in a crisis setting like COVID-19 pandemic. In such a setting, it is important to focus communication efforts to reach the different audience groups and ensure common understanding and willingness to act by all the groups in order to achieve the institution’s mission of curbing the pandemic. This study contributes to these efforts by examining the mediating effect of interaction resonance in the relationship between information adequacy and strategic behavioral change communication. The study adopted a cross sectional survey design that involved collecting quantitative data from 223 health organizations of Uganda’s health sector in the different regions of the country. In order to test the study hypotheses, the study used Structural Equation Modeling of AMOS and the bootstrapping approach to test the mediating role of interaction resonance. The results revealed that interaction resonance fully mediates in the relationship between information adequacy and strategic behavioral change communication. This implied that having adequate information per say, does not cause behavioral change among the intended message recipients but requires a communication system that enables high quality interactions.","PeriodicalId":45593,"journal":{"name":"International Journal of Business Communication","volume":"59 1","pages":"242 - 268"},"PeriodicalIF":2.8,"publicationDate":"2021-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1177/23294884211027545","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41832269","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1