International Journal of Business Communication最新文献_第10页

Relationship Cultivation via Social Media During the COVID-19 Pandemic: Evidence From China and the U.S 新冠肺炎大流行期间通过社交媒体培养关系：来自中美的证据

IF 2.8 3区经济学

International Journal of Business Communication Pub Date : 2022-01-05 DOI: 10.1177/23294884211067805

Qiongyao Huang, Benjamin J. Lynn, Chuqing Dong, Shijun Ni, L. Men

{"title":"Relationship Cultivation via Social Media During the COVID-19 Pandemic: Evidence From China and the U.S","authors":"Qiongyao Huang, Benjamin J. Lynn, Chuqing Dong, Shijun Ni, L. Men","doi":"10.1177/23294884211067805","DOIUrl":"https://doi.org/10.1177/23294884211067805","url":null,"abstract":"This study explored the relationship cultivation and social media strategies companies used to cultivate relationships with their publics in two culturally distinct markets of China and the U.S. during the COVID-19 pandemic. A quantitative content analysis of Weibo (n = 756) and Twitter (n = 645) posts from Fortune 500 companies in China (n = 30) and the U.S. (n = 30) respectively was conducted to examine the effects of their relational efforts on public engagement. Results showed that certain relationship cultivation strategies and use of social media functions effectively increased public engagement in both China and the U.S., although on different levels. Both Chinese and U.S. companies most frequently adopted the strategy of openness. While the openness strategy was most effective at raising engagement levels in the U.S., publics of Chinese companies became more engaged when companies used the access strategy. Also, publics of Chinese companies showed higher levels of engagement and more positive emotions toward companies’ social media messages than their U.S. counterparts. The findings advance our understanding of organization-public relationships in a worldwide disaster setting, with insights informing the global public relations theory and practices.","PeriodicalId":45593,"journal":{"name":"International Journal of Business Communication","volume":null,"pages":null},"PeriodicalIF":2.8,"publicationDate":"2022-01-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47343260","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 8

Pronouns, Positioning, and Persuasion in Top Nonprofits’ Donor Appeals 顶级非营利组织捐赠者呼吁中的代词、定位和说服

IF 2.8 3区经济学

International Journal of Business Communication Pub Date : 2021-12-09 DOI: 10.1177/23294884211062174

Paula Lentz, K. Getchell, Jim Dubinsky, Mary Katherine Kerr

引用次数: 0

Human-Centered Leadership Development: A Communication-Based Approach for Promoting Authentic and Transformational Leadership 以人为中心的领导力发展：一种基于沟通的方法来促进真正的和变革性的领导力

IF 2.8 3区经济学

International Journal of Business Communication Pub Date : 2021-11-10 DOI: 10.1177/23294884211056558

Abram D. Anders

引用次数: 2

Product Placement Bibliometric Study: Generic Journals Versus Specific-Communication Journals 植入式文献计量学研究：普通期刊与特定传播期刊

IF 2.8 3区经济学

International Journal of Business Communication Pub Date : 2021-11-02 DOI: 10.1177/23294884211055840

Natalia Vila-López, Ines Kuster-Boluda

{"title":"Product Placement Bibliometric Study: Generic Journals Versus Specific-Communication Journals","authors":"Natalia Vila-López, Ines Kuster-Boluda","doi":"10.1177/23294884211055840","DOIUrl":"https://doi.org/10.1177/23294884211055840","url":null,"abstract":"Media fragmentation represents new challenges for product placement strategies to become an increasingly effective way to reach consumers and non-users. In this frame, this paper has been developed with three main objectives: (i) to carry on a performance analysis to measure the visibility/impact of the scientific product in product placement (most cited authors, journals, and themes), (ii) to visually present the scientific structure by topics of research in product placement as well as its evolution to identify future research lines, and (iii) to compare both objectives in generic journals and specific communication ones. To this end, the resources in the Web of Science Citation Index were used. Scimat software was applied on a sample of 694 indexed papers from 1992 to 2021 containing “product placement” with 8,521 global citations (176 of the papers were indexed in communication journals with 3,190 citations). Our results show that MEMORY is a key motor theme—the future of research tends to new themes in the communication field (i.e., ATTITUDES/BEHAVIORS or VIRTUAL). Three industries have been key: alcohol, tobacco, and food. This research adds value to previous analysis as long as we have included: (i) a multidisciplinary approach; (ii) an unfolded analysis focusing strictly on communication journals; and (iii) a longitudinal analysis to compare different periods showing dynamic scientific maps.","PeriodicalId":45593,"journal":{"name":"International Journal of Business Communication","volume":null,"pages":null},"PeriodicalIF":2.8,"publicationDate":"2021-11-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49659383","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 3

Hierarchical and Role-Based Differences in the Perception of Organizational Listening Effectiveness 组织倾听效能感知的层级与角色差异

IF 2.8 3区经济学

International Journal of Business Communication Pub Date : 2021-10-29 DOI: 10.1177/23294884211055839

D. R. Brandt

引用次数: 1

The Relationship of Internal Communication Satisfaction With Employee Engagement and Employer Attractiveness: Testing the Joint Mediating Effect of the Social Exchange Quality Indicators 内部沟通满意度与员工敬业度、雇主吸引力的关系:社会交换质量指标的联合中介效应检验

IF 2.8 3区经济学

International Journal of Business Communication Pub Date : 2021-10-26 DOI: 10.1177/23294884211053839

Ana Tkalac Verčič, Zvonimir Galić, Krešimir Žnidar

{"title":"The Relationship of Internal Communication Satisfaction With Employee Engagement and Employer Attractiveness: Testing the Joint Mediating Effect of the Social Exchange Quality Indicators","authors":"Ana Tkalac Verčič, Zvonimir Galić, Krešimir Žnidar","doi":"10.1177/23294884211053839","DOIUrl":"https://doi.org/10.1177/23294884211053839","url":null,"abstract":"In order to improve internal communication within organizations, it is necessary to understand it better. This study explores the potential impact of internal communication on employee engagement and employer attractiveness by testing the mediating effects of social exchange quality indicators. A survey of 1,805 employees was used to test the relationships between internal communication satisfaction, employee engagement, and employer attractiveness and the potential mediating variables; reflecting the perception of the social relationship between an organization and its employees. The results showed that communication satisfaction correlated positively with the social exchange quality indicators (psychological contract fulfillment and perceived organizational support) and both outcomes—employee engagement and employer attractiveness. Additionally, the social exchange quality indicators partially mediated the relationship between internal communication satisfaction and both employee engagement and employer attractiveness. Our findings were consistent with the theoretical models in which internal communication satisfaction leads to higher employee engagement and employer attractiveness.","PeriodicalId":45593,"journal":{"name":"International Journal of Business Communication","volume":null,"pages":null},"PeriodicalIF":2.8,"publicationDate":"2021-10-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46649156","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 10

The Role of Symmetrical Internal Communication in Improving Employee Experiences and Organizational Identification During COVID-19 Pandemic-Induced Organizational Change 在COVID-19大流行引发的组织变革中，对称内部沟通在改善员工体验和组织认同中的作用

IF 2.8 3区经济学

International Journal of Business Communication Pub Date : 2021-10-08 DOI: 10.1177/23294884211050628

Ruoyu Sun, J. Li, Yeunjae Lee, W. Tao

引用次数: 20

Organizational Information and Communication Technologies and Their Influence on Communication Visibility and Perceived Proximity 组织信息和通信技术及其对通信可见性和感知接近性的影响

IF 2.8 3区经济学

International Journal of Business Communication Pub Date : 2021-10-06 DOI: 10.1177/23294884211050068

Ward van Zoonen, A. Sivunen, R. Rice, J. Treem

{"title":"Organizational Information and Communication Technologies and Their Influence on Communication Visibility and Perceived Proximity","authors":"Ward van Zoonen, A. Sivunen, R. Rice, J. Treem","doi":"10.1177/23294884211050068","DOIUrl":"https://doi.org/10.1177/23294884211050068","url":null,"abstract":"This study investigates the relationships between the use of various organizational ICTs, communication visibility, and perceived proximity to distant colleagues. In addition, this study examines the interplay between visibility and proximity, to determine whether visibility improves proximity, or vice versa. These relationships are tested in a global company using two waves of panel survey data. ESM use increases communication visibility and perceived proximity, while controlling for prior levels of visibility, proximity, and the use of other organizational ICTs. The influence of ESM on network translucence and perceived proximity is generally stronger than the impact of other technologies on these outcomes. These results highlight the importance of considering various aspects of the technological landscape conjointly, as well as distinguishing the two dimensions of communication visibility. Finally, the results indicate that perceived proximity has causal priority over communication visibility, indicating that communication visibility exists partly as an attribution of perceived proximity to distant colleagues, and is not solely inferred from the use of organizational ICTs.","PeriodicalId":45593,"journal":{"name":"International Journal of Business Communication","volume":null,"pages":null},"PeriodicalIF":2.8,"publicationDate":"2021-10-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49031344","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 8

Confronting Idea Stealers in the Workplace: The Unfortunate Moral Credentialing Granted to Power-Holders 面对工作场所的创意窃取者:给予权力持有者的不幸道德证书

IF 2.8 3区经济学

International Journal of Business Communication Pub Date : 2021-10-04 DOI: 10.1177/23294884211047994

Nicole A. Ploeger-Lyons, Ryan S. Bisel

{"title":"Confronting Idea Stealers in the Workplace: The Unfortunate Moral Credentialing Granted to Power-Holders","authors":"Nicole A. Ploeger-Lyons, Ryan S. Bisel","doi":"10.1177/23294884211047994","DOIUrl":"https://doi.org/10.1177/23294884211047994","url":null,"abstract":"How and when do employees confront one another for stealing their ideas? Business communication literature on confronting unethical behavior is synthesized with moral licensing theory to better understand responses to unethical actors about unjustified credit taking in the workplace. In this message production experiment, working adults (N = 344) were randomly assigned to respond to a supervisor, peer coworker, or subordinate who stole or ignored the participant’s intellectual contributions. Content and statistical analyses revealed subordinates were comparatively less direct when confronting bosses, suggesting third-party moral licensing and moral credentialing were measurable in communication patterns. Importantly, this dynamic was not attributable to perceptions of task interdependence. Instead, subordinates perceived the stealing or ignoring of their ideas to be less unethical than did bosses. Additionally, individuals whose ideas have been stolen in the workplace were less confrontational compared to those who have not. Thus, data suggest incremental acquiescence to this form of workplace wrongdoing, particularly when the transgressor holds high hierarchical status. Taken together, these data may explain how recognition for ideas tends to spread vertically to bosses (labeled here, vertical credit creep), which may function to reinforce established power arrangements and to perpetuate unjustified credit taking in the workplace.","PeriodicalId":45593,"journal":{"name":"International Journal of Business Communication","volume":null,"pages":null},"PeriodicalIF":2.8,"publicationDate":"2021-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43983967","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Breaking the Sound of Silence: Explication in the Use of Strategic Silence in Crisis Communication 打破沉默之声:解读危机沟通中策略性沉默的运用

IF 2.8 3区经济学

International Journal of Business Communication Pub Date : 2021-09-21 DOI: 10.1177/23294884211046357

A. Pang, Yan Jin, Youngji Seo, S. Choi, H. Teo, P. Le, B. Reber

{"title":"Breaking the Sound of Silence: Explication in the Use of Strategic Silence in Crisis Communication","authors":"A. Pang, Yan Jin, Youngji Seo, S. Choi, H. Teo, P. Le, B. Reber","doi":"10.1177/23294884211046357","DOIUrl":"https://doi.org/10.1177/23294884211046357","url":null,"abstract":"Crises present organizations with the “rhetorical exigency” to enact control. Silence is not an option. This study, as the first empirical examination of Le et al’s (2019) seminal study on silence in crisis communication, examines, first, if silence can be strategically used as a bona fide strategy; second, under what circumstances should silence be broken; and third, when silence is broken, how it affects (a) organizational reputation, (b) societal risk perception, and (c) the publics’ crisis information sharing intention. An online experiment was conducted using a nationally representative sample in the United States. Participants were recruited in 2019 via a Qualtrics panel. The stimuli used in this study consisted of two components: (1) an explanation about a fictitious company; and (2) two types of silence breaking (forced vs. planned) embedded in each stimulus accordingly after the same crisis incident. Four hypothesis were conceptualized. They were all supported. Collectively, they showed that the effect of silence-breaking type on crisis information sharing intention was mediated by societal risk perception, which is conditioned by participants’ level of perceived organizational reputation. Silence, or failure to fill the information vacuum, has not been an option to consider thus far as it suggests the organization is “not in control.” However, this study suggests the types of silence organizations can adopt and the modes the organizational silence can be broken. It provides a new lens for organizations to engage in business communication.","PeriodicalId":45593,"journal":{"name":"International Journal of Business Communication","volume":null,"pages":null},"PeriodicalIF":2.8,"publicationDate":"2021-09-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46953616","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 6