在COVID-19大流行引发的组织变革中，对称内部沟通在改善员工体验和组织认同中的作用

IF 3.1 3区经济学 Q2 BUSINESS

International Journal of Business Communication Pub Date : 2021-10-08 DOI:10.1177/23294884211050628

Ruoyu Sun, J. Li, Yeunjae Lee, W. Tao

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引用次数: 20

摘要

本研究将战略内部沟通研究与组织变革文献和组织支持理论相结合，提出了一个理论模型来理解对称内部沟通对新冠肺炎大环境下员工认知和情感体验以及组织认同的影响。2020年4月中旬，对美国490名全职员工进行了一项定量在线调查。结果表明，组织变革过程中对称的内部沟通有助于员工对变革沟通质量的感知。此外，对称的内部沟通，以及感知的变革沟通质量，增强了员工在组织变革过程中对组织支持和积极情绪的感知，进而增强了组织认同感。讨论了研究结果的理论和实践意义。

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The Role of Symmetrical Internal Communication in Improving Employee Experiences and Organizational Identification During COVID-19 Pandemic-Induced Organizational Change

Integrating strategic internal communication research with organizational change literature and organizational support theory, this study proposes a theoretical model to understand the influence of symmetrical internal communication on employees’ cognitive and affective experiences and organizational identification in a COVID-19 pandemic-induced change situation. A quantitative online survey was conducted with 490 full-time employees in the United States in mid-April 2020. Results indicate that symmetrical internal communication during organizational change contributes to employees’ perceptions of change communication quality. In addition, symmetrical internal communication, along with perceived quality of change communication, enhances employees’ perceptions of organizational support and positive emotions during organizational change, which in turn leads to stronger organizational identification. Theoretical and practical implications of the findings are discussed.

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来源期刊

International Journal of Business Communication Multiple-

CiteScore

7.70

自引率

14.30%

发文量

期刊介绍： The International Journal of Business Communication (IJBC) publishes manuscripts that contribute to knowledge and theory of business communication as a distinct, multifaceted field approached through the administrative disciplines, the liberal arts, and the social sciences. Accordingly, IJBC seeks manuscripts that address all areas of business communication including but not limited to business composition/technical writing, information systems, international business communication, management communication, and organizational and corporate communication. In addition, IJBC welcomes submissions concerning the role of written, verbal, nonverbal and electronic communication in the creation, maintenance, and performance of profit and not for profit business.