Trust Me: Interpersonal Communication Dominance as a Tool for Influencing Interpersonal Trust Between Coworkers

IF 3.1 3区 经济学 Q2 BUSINESS
Luke A. Langlinais, Heath A. Howard, Jeffery D. Houghton
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引用次数: 3

Abstract

Perceptions of trustworthiness are an established antecedent of interpersonal trust. However, the trust and communication literatures provide fewer insights into possible proactive tools for positively influencing trustworthiness. Interpersonal communication dominance is a skill used to influence another individual in an interpersonal relationship. Using social information processing theory, we hypothesize and test a parallel mediation model specifying that the three dimensions of trustworthiness (i.e., perceived ability, perceived benevolence, and perceived integrity) mediate the relationship between interpersonal communication dominance and interpersonal trust. The results show significant indirect effects for interpersonal communication dominance on interpersonal trust through perceived benevolence and perceived integrity but not through perceived ability. Our findings suggest that using interpersonal communication dominance to increase perceptions of benevolence and integrity may be an important communicative tool for positively influencing interpersonal trust.
相信我:人际沟通优势作为影响同事之间人际信任的工具
对可信度的认知是人际信任的既定前提。然而,信任和沟通文献提供较少的见解,可能的主动工具,积极影响可信性。人际沟通优势是一种在人际关系中影响另一个人的技能。运用社会信息加工理论,我们假设并检验了可信度三个维度(感知能力、感知仁慈和感知诚信)在人际交往优势与人际信任之间的中介关系。结果表明,人际交往优势通过感知仁慈和感知正直对人际信任有间接影响,而不通过感知能力对人际信任有间接影响。本研究结果提示,利用人际沟通优势来增加善意和正直的感知可能是正向影响人际信任的重要沟通工具。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
CiteScore
7.70
自引率
14.30%
发文量
28
期刊介绍: The International Journal of Business Communication (IJBC) publishes manuscripts that contribute to knowledge and theory of business communication as a distinct, multifaceted field approached through the administrative disciplines, the liberal arts, and the social sciences. Accordingly, IJBC seeks manuscripts that address all areas of business communication including but not limited to business composition/technical writing, information systems, international business communication, management communication, and organizational and corporate communication. In addition, IJBC welcomes submissions concerning the role of written, verbal, nonverbal and electronic communication in the creation, maintenance, and performance of profit and not for profit business.
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