内部沟通满意度与员工敬业度、雇主吸引力的关系:社会交换质量指标的联合中介效应检验

IF 3.1 3区 经济学 Q2 BUSINESS
Ana Tkalac Verčič, Zvonimir Galić, Krešimir Žnidar
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引用次数: 10

摘要

为了改善组织内部的沟通,有必要更好地了解它。本研究通过检验社会交换质量指标的中介作用,探讨内部沟通对员工敬业度和雇主吸引力的潜在影响。通过对1805名员工的调查,检验了内部沟通满意度、员工敬业度和雇主吸引力之间的关系及其潜在中介变量;反映一个组织和它的员工之间的社会关系的感知。结果表明,沟通满意度与社会交换质量指标(心理契约履行和组织支持感知)、员工敬业度和雇主吸引力均呈显著正相关。此外,社会交换质量指标部分中介了内部沟通满意度与员工敬业度和雇主吸引力之间的关系。我们的研究结果与理论模型一致,即内部沟通满意度导致更高的员工敬业度和雇主吸引力。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
The Relationship of Internal Communication Satisfaction With Employee Engagement and Employer Attractiveness: Testing the Joint Mediating Effect of the Social Exchange Quality Indicators
In order to improve internal communication within organizations, it is necessary to understand it better. This study explores the potential impact of internal communication on employee engagement and employer attractiveness by testing the mediating effects of social exchange quality indicators. A survey of 1,805 employees was used to test the relationships between internal communication satisfaction, employee engagement, and employer attractiveness and the potential mediating variables; reflecting the perception of the social relationship between an organization and its employees. The results showed that communication satisfaction correlated positively with the social exchange quality indicators (psychological contract fulfillment and perceived organizational support) and both outcomes—employee engagement and employer attractiveness. Additionally, the social exchange quality indicators partially mediated the relationship between internal communication satisfaction and both employee engagement and employer attractiveness. Our findings were consistent with the theoretical models in which internal communication satisfaction leads to higher employee engagement and employer attractiveness.
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来源期刊
CiteScore
7.70
自引率
14.30%
发文量
28
期刊介绍: The International Journal of Business Communication (IJBC) publishes manuscripts that contribute to knowledge and theory of business communication as a distinct, multifaceted field approached through the administrative disciplines, the liberal arts, and the social sciences. Accordingly, IJBC seeks manuscripts that address all areas of business communication including but not limited to business composition/technical writing, information systems, international business communication, management communication, and organizational and corporate communication. In addition, IJBC welcomes submissions concerning the role of written, verbal, nonverbal and electronic communication in the creation, maintenance, and performance of profit and not for profit business.
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