Exploring the Impact of Internal Communication on Employee Psychological Well-Being During the COVID-19 Pandemic: The Mediating Role of Employee Organizational Trust

IF 3.1 3区经济学 Q2 BUSINESS

International Journal of Business Communication Pub Date : 2022-03-08 DOI:10.1177/23294884221081838

Y. Qin, L. Men

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引用次数: 17

Abstract

This study examines whether and how internal communication at different levels (i.e., corporate symmetrical communication and supportive peer communication) interact to influence employee psychological well-being during the COVID-19 pandemic. This study also reveals the mediating effects of employee organizational trust in this process, which helps explain how internal communication influences employee psychological well-being. An online survey was conducted with 393 employees across various industries in the United States. The key findings showed that supportive peer communication was positively associated with employee mental wellness. In addition, increased organizational trust positively mediated the effects of both corporate symmetrical communication and supportive peer communication on employee psychological well-being. This study advances understanding of employee psychological well-being by examining the impact of internal communication. The results of this study also provide practical implications regarding how to promote employee psychological wellness by creating an effective internal communication environment at both corporate and peer levels to cultivate employee organizational trust.

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新冠肺炎疫情期间内部沟通对员工心理健康的影响——员工组织信任的中介作用

本研究考察了在新冠肺炎大流行期间，不同层次的内部沟通（即企业对称沟通和支持性同伴沟通）是否以及如何相互影响员工的心理健康。本研究还揭示了员工组织信任在这一过程中的中介作用，这有助于解释内部沟通如何影响员工的心理健康。一项在线调查对美国各个行业的393名员工进行了调查。关键研究结果表明，支持性同伴交流与员工心理健康呈正相关。此外，组织信任的增加对企业对称沟通和支持性同伴沟通对员工心理健康的影响起到了正向中介作用。本研究通过考察内部沟通的影响，增进了对员工心理健康的理解。本研究的结果还为如何通过在公司和同行层面创造有效的内部沟通环境来培养员工的组织信任，从而促进员工的心理健康提供了实际启示。

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来源期刊

International Journal of Business Communication Multiple-

CiteScore

7.70

自引率

14.30%

发文量

期刊介绍： The International Journal of Business Communication (IJBC) publishes manuscripts that contribute to knowledge and theory of business communication as a distinct, multifaceted field approached through the administrative disciplines, the liberal arts, and the social sciences. Accordingly, IJBC seeks manuscripts that address all areas of business communication including but not limited to business composition/technical writing, information systems, international business communication, management communication, and organizational and corporate communication. In addition, IJBC welcomes submissions concerning the role of written, verbal, nonverbal and electronic communication in the creation, maintenance, and performance of profit and not for profit business.