Journal of Information Technology Teaching Cases最新文献

{"title":"Deciding on cloud-managed services: The cloud trilemma","authors":"Thomas Acton, Pratim Milton Datta, Willie Golden","doi":"10.1177/20438869231211599","DOIUrl":"https://doi.org/10.1177/20438869231211599","url":null,"abstract":"The phenomenal growth in cloud managed services (i.e. provisioning) is evident. But, despite the burgeoning cloud provisioning marketplace, cloud provisioning comes in various forms. Therefore, companies need to carefully and deliberately consider their cloud-managed service choices. This teaching case, using the context of Telecom companies’ (Telcos) billing services provisioning, not only highlights various provisioning engagement models but also surfaces an interesting trilemma, competing facets, that companies need to consider as they embark upon and expand upon their existing services portfolio.","PeriodicalId":37921,"journal":{"name":"Journal of Information Technology Teaching Cases","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-11-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135819960","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Policing the data: Can data analytics help law enforcement?","authors":"Justin Partridge, Fatema Zaghloul","doi":"10.1177/20438869231212214","DOIUrl":"https://doi.org/10.1177/20438869231212214","url":null,"abstract":"This case study looks at data analytics within a police force, examining how a police force recognised the need to make better use of the data and information they held, and how they started to professionalise their data analytical capability. This real-world example of the decisions and issues faced by a police force in the UK when looking at data analytics will explore the impact of data analytics on crime prevention, resource allocation, and community engagement, and the associated issues faced by a law enforcement body around culture, ethics and technology when implementing such an approach.","PeriodicalId":37921,"journal":{"name":"Journal of Information Technology Teaching Cases","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-11-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135820228","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The mask of hidden knowledge behind advanced technologies: A case of distress, unlearning and knowledge transfer","authors":"Jenifer Arokia Selvi A, Aiswarya B, Poondy Rajan Y, M Geetha","doi":"10.1177/20438869231210577","DOIUrl":"https://doi.org/10.1177/20438869231210577","url":null,"abstract":"This case study delves into a novel concept termed ‘knowledge hiding’, which refers to the deliberate act of concealing information within the context of contemporary workplace technology usage. It investigates the obstacles related to the transfer of knowledge among employees, often obstructed by self-interest and time constraints. The narrative centres around an employee named Pradeep Dhev, who heavily relies on a colleague for guidance and assistance in his application process responsibilities. This behaviour adversely impacts organisational operational efficiency. In this account, we explore the potential ramifications of technology knowledge gaps, particularly in the context of a custom application process known as ‘PRIAG’, exclusively developed for a specific organisation to boost productivity and optimise return on investment. However, the anticipated outcomes have not materialised as expected due to employees’ unethical reluctance to share their knowledge, driven by ambitions for advancement within the organisation. This situation creates substantial psychological pressure for mid-career employees like Dhev, who holds a G3 level position, leading to feelings of inferiority, psychological distress and the challenges of unlearning certain behaviours. The concept of knowledge hiding encompasses three interrelated components: ‘evasive hiding, rationalised hiding and playing dumb’. This study investigates the predictors of knowledge hiding and contributes to existing literature by emphasising the importance of employee training and development. It also raises awareness about the adverse effects of avoiding knowledge sharing on overall productivity and an employee’s mental well-being. To address this issue, the study suggests the application of theories such as the Interdependence Theory (IT) and Social Identity Theory (SIT), which provide valuable insights and strategies to mitigate challenges related to knowledge transfer and technology learning in the workplace. Additionally, organisations can consider maintaining a knowledge transfer database through blockchain or cloud computing to enhance overall performance and productivity.","PeriodicalId":37921,"journal":{"name":"Journal of Information Technology Teaching Cases","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-10-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135872765","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Navigating the valuation conundrum: Unravelling challenges and flaws within the startup’s valuation technique","authors":"P Suganthi, Kavitha Shanmugam","doi":"10.1177/20438869231212215","DOIUrl":"https://doi.org/10.1177/20438869231212215","url":null,"abstract":"The environment of startups in the field of information technology (IT) is strongly connected with the dynamics of finance and valuation. IT startups sometimes rely on a variety of funding sources, including Venture Capitalists (VCs), Private Equity funds, Government subsidies, and even Hedge funds. Overvaluation has emerged as a key hazard harming the IT startup ecosystem. This phenomenon occurs when the valuation of a startup exceeds its true worth, which is frequently driven by enthusiastic investor optimism, market trends, and competitive pressures. The case addresses factors that might lead to overvaluation during funding rounds of startups. The case also explores various conditions like global economic slowdown, regulatory measures, sustainability of the product or idea of a startup that mitigates downturn of valuation. The measures from all the stakeholders of startups viz., investors, founders, governments etc. is dealt with for tackling the overvaluation conundrum.","PeriodicalId":37921,"journal":{"name":"Journal of Information Technology Teaching Cases","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-10-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"136104119","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Bytedance’s global rise: An exemplar of strategic adaptability and digital innovation in a global context","authors":"Arif Perdana, S. Vijayakumar Bharathi","doi":"10.1177/20438869231211598","DOIUrl":"https://doi.org/10.1177/20438869231211598","url":null,"abstract":"In 2023, ByteDance, a prominent Chinese technology firm, rose to entrepreneurship prominence. It is the world's leading start-up, with a market capitalization of over $353 billion. This case study examines ByteDance’s remarkable journey from humble beginnings to rapid ascent to global fame. The case discusses the strategic importance of its flagship products, TikTok and Toutiao. Many innovative technologies and pivotal offerings have placed ByteDance alongside significant players such as Google and Facebook. The case navigates through the numerous obstacles encountered by ByteDance, encompassing the intense competition in the global technology industry and the imminent uncertainties posed by a constantly evolving future. Our case reflects the company's unwavering commitment, forward-thinking vision, and innovative technologies. The case also analyses how ByteDance has maintained its competitive advantage through cutting-edge technologies and visionary innovations. It illustrates the company's commitment to excellence and innovation as essential to its success. ByteDance's narrative is a remarkable depiction of success despite adversity, demonstrating the company’s exceptional achievements.","PeriodicalId":37921,"journal":{"name":"Journal of Information Technology Teaching Cases","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-10-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"136102506","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Understanding the success of a deaf-funder’s restaurant between food and empathy’s appeal: The case of 1001 signes","authors":"Julien Billion, Catherine Lejealle","doi":"10.1177/20438869231208219","DOIUrl":"https://doi.org/10.1177/20438869231208219","url":null,"abstract":"Deaf from birth and of Moroccan origin, Sid Mouar has been a successful restaurant owner for 8 years. His restaurant specializes in serving Moroccan cuisine and employs individuals with disabilities. The ordering process utilizes sign language for communication. This case study delves into the reasons behind the restaurant’s success by examining the story of the deaf entrepreneur with a disability and by identifying all the service attributes mentioned in customer feedback. By utilizing the tetraclass model, the impact of each service attribute on customer satisfaction and dissatisfaction is evaluated. This analysis offers insights into what aspects are fundamental, crucial, additional, or secondary in terms of customer satisfaction, thus contributing to an understanding of the restaurant’s achievement. The case also delves into topics related to service quality, customer satisfaction, competitive advantages, promotional elements, and the restaurant’s future adaptations to remain competitive.","PeriodicalId":37921,"journal":{"name":"Journal of Information Technology Teaching Cases","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-10-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"136376376","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Use of technology in agriculture services in Bangladesh","authors":"S. S. M. Sadrul Huda, Sayma Akter, Ayesha Safder","doi":"10.1177/20438869231208217","DOIUrl":"https://doi.org/10.1177/20438869231208217","url":null,"abstract":"This case discusses how innovative technology is helping the agricultural sector in Bangladesh. It focuses on how the agri-tech companies have become a blessing for farmers of Bangladesh to get access to better services in the agriculture sector. The core focus of these companies is to help farmers connect to buyers, as well as those who are interested in the agriculture sector. This case also highlights how agri-tech companies are beneficial not only to the farmers but also to the country’s overall GDP in terms of the agricultural industry. Additionally, it also covers the particular agro-tech companies that are using technologies to give better services to the farmers. We have used secondary data to carry out the research. The findings of this research indicate that technology and agriculture come together and are benefiting the farmers in the country. It could be an excellent resource for future research to understand agricultural progress in our economy. Overall, the case addresses how technology is essential for the farming industry and how businesses like iFarmer, WeGro, Foshol, and others aim to provide all technology-based services to farmers and the farm sector.","PeriodicalId":37921,"journal":{"name":"Journal of Information Technology Teaching Cases","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-10-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135993294","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Technology enabled entrepreneurship: Ekshop and rural women in Bangladesh","authors":"Syed Sirrul Mowla Sadrul Huda, Sayma Akter, Ayesha Safder","doi":"10.1177/20438869231203339","DOIUrl":"https://doi.org/10.1177/20438869231203339","url":null,"abstract":"This case discusses Ekshop and its functionalities. It focuses on how Ekshop has become a platform on which people nationwide in Bangladesh get access to the internet. The core focus of Ekshop is to encourage rural women to become entrepreneurs and earn on their own. This case also highlights how Ekshop encourages women empowerment in the rural area. Additionally, it also covers the technology that Ekshop uses as well as the potential challenges. We have used primary and secondary data to carry out the research. The findings of this research indicate how technology and innovation help rural people, in particular women, to become more digitalized. It could be a great resource for future research to understand rural economic progress. Overall, the case discusses how Ekshop has helped rural women find additional support and how this platform promotes women’s empowerment in rural regions.","PeriodicalId":37921,"journal":{"name":"Journal of Information Technology Teaching Cases","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-09-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134887022","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Disruptive charms of wearable technologies: Navigating digital distractions and work performance","authors":"Poondy Rajan Y, B Aiswarya, Jenifer Arokia Selvi A","doi":"10.1177/20438869231203341","DOIUrl":"https://doi.org/10.1177/20438869231203341","url":null,"abstract":"This case study explores the intricacies of technology overuse in the workplace, exemplified by an employee, Reshma, who shows signs of excessive dependency on her smartwatch. Through her narrative, we delve into the potential implications of technology overreliance and its correlation with instant gratification theory and reward deficiency syndrome (RDS), a condition characterized by an insatiable need for dopamine-driven gratification. The study underscores the impact of these dynamics on productivity, the quality of work, and overall employee well-being. This case provides significant insights for HR professionals navigating the evolving landscape of digital dependency in the contemporary workplace and underlines the importance of fostering a balanced and productive work environment in the age of relentless digital connectivity.","PeriodicalId":37921,"journal":{"name":"Journal of Information Technology Teaching Cases","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-09-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"136154098","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Be my AI—micro-volunteering in the time of ChatGPT","authors":"Mayukh Mukhopadhyay","doi":"10.1177/20438869231200283","DOIUrl":"https://doi.org/10.1177/20438869231200283","url":null,"abstract":"Purpose: This case study explores the evolution of Be My Eyes, a micro-volunteering platform connecting blind and visually impaired individuals with sighted volunteers. The case analyzes the challenges faced by the founder, Hans Jørgen Wiberg, in balancing the company's social mission with its financial sustainability. It also examines the impact of technological advancements, specifically generative artificial intelligence, on the platform's business model. Pedagogical Objective: The case study aims to provide insights into the challenges of balancing social impact and financial sustainability in a social enterprise context. It also explores the potential of technological advancements in shaping business models and discusses the ethical implications of integrating technology into social enterprises. Case Positioning and Setting: This case study is suitable for undergraduate and graduate courses in entrepreneurship, social enterprise, and innovation management. It can also be used in courses on technology and society or business ethics. The case is set in Denmark, where Be My Eyes was founded, and covers the period from the platform's inception till the present day.","PeriodicalId":37921,"journal":{"name":"Journal of Information Technology Teaching Cases","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-09-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135015096","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}