Journal of Information Technology Teaching Cases最新文献

{"title":"AI for learning unleashed: Pioneering generative AI in education at the University of Miami","authors":"Robert Wayne Gregory, Simran Narang","doi":"10.1177/20438869241266258","DOIUrl":"https://doi.org/10.1177/20438869241266258","url":null,"abstract":"The University of Miami (UM) is at the forefront of integrating generative AI into education, spearheaded by Ann M. Olazábal, Interim Dean of the Miami Herbert Business School. This case study explores the dynamic landscape of AI adoption at UM, highlighting both the innovative potential and ethical challenges. The university has embraced AI tools like Adobe Firefly and Copilot, aiming to enhance learning experiences and internal processes. However, the misuse of AI for academic dishonesty poses significant dilemmas. The case contrasts two MBA students' approaches to AI: Alex, who uses AI to shortcut his studies, and Jordan, who leverages AI to deepen her understanding and enhance her learning. The narrative underscores the need for ethical AI use and the importance of fostering critical thinking and creativity. Ann’s strategic vision includes forming an AI task force to explore AI’s organizational impacts and potential use cases, such as a smart assistant for student curriculum planning and an AI-powered entrepreneurship lab. The case concludes with a discussion on balancing innovation with academic integrity and the challenges of centralized IT governance. The case serves as a foundation for classroom discussion including a comprehensive examination of the opportunities and risks associated with generative AI in higher education.","PeriodicalId":37921,"journal":{"name":"Journal of Information Technology Teaching Cases","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-07-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141808130","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Telda: Send, spend, and save money through the app","authors":"J. Ahmed, Amreen Talukdar, Mohammad O. Gani, R. Attar","doi":"10.1177/20438869241261075","DOIUrl":"https://doi.org/10.1177/20438869241261075","url":null,"abstract":"The case Telda is an innovative financial brand dedicated to revolutionizing financial services in Egypt. Telda, a brand created with innovative mobile applications, is designed specifically for Millennials and Gen Z, aiming to enhance peer-to-peer payments and solve the complexities associated with traditional banking systems. By prioritizing ease, simplicity, and speed, Telda is here to transform the landscape of financial transactions, providing a user-centric platform that empowers individuals to manage their finances with unique convenience and efficiency.","PeriodicalId":37921,"journal":{"name":"Journal of Information Technology Teaching Cases","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-06-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141353876","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Seeking ambidexterity through hyperautomation: What next for GBA logistics in their evolution from local labour entrepreneurs to global players in logistics","authors":"Andrew Birkbeck, Pip Weston","doi":"10.1177/20438869241261074","DOIUrl":"https://doi.org/10.1177/20438869241261074","url":null,"abstract":"Based in the Northwest of England, GBA Logistics (GBA) is a global logistics provider focussing on the transportation of goods. Founded in 1987 as GBA Services, this family firm has transformed from being a provider of labour for local companies, to a major player within the national and international logistics sector, now ranking in the top 50 operators in the UK. Starting as a sole trader, GBA became a limited company in 2000 and now employs around 400 staff across 16 locations in the UK and Europe. Working in a highly competitive, dynamic environment, the company constantly faces the challenge of optimising its existing services whilst needing to explore new opportunities to meet the changing demands of its clients. Balancing these two opposing requirements is known as organisational ambidexterity. Part of GBA’s strategic response to this challenge, is to explore how it can employ advanced technologies such as artificial intelligence and robotic process automation to enhance its efficiency and effectiveness, whilst identifying novel ways to adapt to market conditions. The application of these emerging technologies to automate and optimise operations is known as hyperautomation. For GBA, striking a balance between offering standardisation versus a customised service to customers is increasingly crucial to its success. However, this family firm’s underlying culture of entrepreneurial spirit and adaptability together with its commitment to remain relevant and competitive in logistical services means it is keen to explore how it can exploit hyperautomation to achieve its aim of organisational ambidexterity.","PeriodicalId":37921,"journal":{"name":"Journal of Information Technology Teaching Cases","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-06-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141360105","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"When data breach hits a psychotherapy clinic: The Vastaamo case","authors":"Hadi Ghanbari, Kari Koskinen","doi":"10.1177/20438869241258235","DOIUrl":"https://doi.org/10.1177/20438869241258235","url":null,"abstract":"This teaching case demonstrates the crucial role of information security and data protection in the digital era. To this end, we first discuss the importance of data protection and information security as essential business capabilities for modern organisations. We argue that approaching information security from a business model perspective, instead of a purely technical perspective, enables companies to better understand the value of data protection for ensuring business continuity and long-lasting business relationships with customers and partners. To support this viewpoint, we draw on the biggest data breach in the history of Finland that affected over 33,000 patients of Vastaamo Psychotherapy Centre. While the breach led to Vastaamo’s bankruptcy and financial and legal consequences for several stakeholders, the significance of the breach lies in its societal impact. The breadth and cruelty of the breach caused outrage across the country and led to raising consumer and industry awareness of cybersecurity. As such, this teaching case enables the audience to better understand the consequences of information security incidents on firms and their stakeholders.","PeriodicalId":37921,"journal":{"name":"Journal of Information Technology Teaching Cases","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-06-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141375413","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Investing in India’s electric revolution: A case study of OLA electric","authors":"Aneeta Elsa Simon, Ganesh Lakshmanan, Vinuth Paul","doi":"10.1177/20438869241255963","DOIUrl":"https://doi.org/10.1177/20438869241255963","url":null,"abstract":"Subject Area: Entrepreneurship, Strategy. Study Level/Applicability: The case is best suited for a course on Entrepreneurial Finance while introducing the sources of finance and a course on Private Equity and Venture capital, while discussing target screening. It exemplifies how new-age ventures can position themselves to attract investments and how venture capital firms use environmental scanning to identify potential investment opportunities. Designed for second-year MBA students, the case assumes familiarity with strategic management concepts like Porter’s Five Force and Resource-Based View. Case Overview: Amala Menon is a seasoned venture capitalist, strategist, sustainability enthusiast, and founder of Samrithi VentureCaptial and has been actively looking out for investment opportunities in the Electronic Vehicle (EV) space. Believing in the huge potential and the push received by supportive government policies in India, Amala is assessing Ola Electric Mobility Pvt. Ltd (Ola Electric) as an investable option among a list of growing players in the space. A wholly owned subsidiary of ANI Technologies Pvt. Ltd, the parent company of Ola Cabs, Ola Electric, valued at USD 5 billion as of 2022, was founded in 2017 to facilitate mass electric mobility and hence reduce emission and fuel dependency. Though crunching financial metrics and valuation numbers come in during assessing an investment option, she strongly emphasizes evaluating the organization’s readiness to obtain further funding in terms of its management team, the potential of the business model and several other crucial parameters. Ultimately, valuation exercise, according to her, aids founders and investors in confirming the strategic positioning of the venture and the business model’s validity. Hence, at this point, Amala, considering qualitative and quantitative aspects, is focused on assessing whether Ola is a wise investable option compared to its peers. Expected Learning Outcomes: This case study enables participants to: (1) Critically appraise investment prospects in new-age EV startups like Ola Electric considering industry-specific and organization-specific factors. (2) Explore both financial and non-financial factors crucial for evaluating Ola Electric’s potential as a promising investment. (3) Evaluate Ola Electric as a potential investment option by leveraging strategic frameworks such as Resource-Based View, Internal and External Factor Evaluation to formulate an investment recommendation. (4) Apply the insights gained from the environmental scan to guide Amala’s investment decision regarding Ola Electric.","PeriodicalId":37921,"journal":{"name":"Journal of Information Technology Teaching Cases","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-06-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141371059","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Corrigendum to “Improving complaint handling service with a qualitative approach: A public sector case”","authors":"","doi":"10.1177/20438869241257830","DOIUrl":"https://doi.org/10.1177/20438869241257830","url":null,"abstract":"","PeriodicalId":37921,"journal":{"name":"Journal of Information Technology Teaching Cases","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-06-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141379515","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Boeing: Reclaiming the lost ground?","authors":"Sahil Singh Jasrotia, Manoj Kumar Kamila, Priyank Sinha","doi":"10.1177/20438869241255960","DOIUrl":"https://doi.org/10.1177/20438869241255960","url":null,"abstract":"Boeing is a leading American aerospace and defense company that has a long history dating back to 1916. William Boeing, in Seattle, Washington, founded the company and focused initially on building seaplanes for commercial and military use. Throughout its history, Boeing has taken several risks that have helped to shape the company into the global powerhouse it is today. One of the earliest examples of this is the company's decision to shift its focus from building seaplanes to building land-based aircraft in the 1920s. This move was risky at the time, as the market for land-based aircraft was still relatively untested, but it ultimately paid off as the demand for air travel proliferated in the following years. Another significant risk that Boeing took was the development of the 747, which was the first wide-body commercial airliner. This massive project required a significant investment in time and money, which later proved to be a huge success and established Boeing as the leader in the commercial aircraft industry. Boeing has traditionally adopted this risky business strategy, popularly known as “bet the business strategy,” which is characterized by a high risk of product failure in every new product development cycle. So far, Boeing has successfully navigated each cycle, allowing the company to maintain its market leadership and generate good financial returns.","PeriodicalId":37921,"journal":{"name":"Journal of Information Technology Teaching Cases","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-05-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141103993","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Leading digital transformation: Dilemmas of a chief digital and information officer","authors":"Niki Panteli","doi":"10.1177/20438869241248198","DOIUrl":"https://doi.org/10.1177/20438869241248198","url":null,"abstract":"The female protagonist of the case needs to make an important decision on whether to ‘stay or go’ in her current role at Kappa University. She had been in the university as a Chief Digital and Information Officer for nearly 3 years but was not given a strategic status, leaving her out of important decisions; yet she is responsible for the biggest budget of the university. The case raises issues on the strategic importance of digital transformation but also the recognition that female IT leaders may or may not have within their organisation and their influence on decision-making linked to digital transformation matters. The case explores the role of digital leaders and their relation to senior management; the challenges they face when not given a strategic role and the impact that this may have on the organisation’s experience with digital transformation. Further, the case provides the opportunity to students to compare and contrast different employment arrangements such as independent contracting and permanent employment. The case can be used on courses on digital transformation, digital strategy and IT leadership.","PeriodicalId":37921,"journal":{"name":"Journal of Information Technology Teaching Cases","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-04-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140677099","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Cruising through the crisis: How Amazon became the biggest gainer in the pandemic","authors":"Nancy Jyani","doi":"10.1177/20438869241246809","DOIUrl":"https://doi.org/10.1177/20438869241246809","url":null,"abstract":"The coronavirus pandemic brought multitude of problems for business firms across the world. Shut businesses led to huge losses and mass layoffs. In the times of economic tumult, the e-commerce sector boosted unimaginably. Amazon being the market leader set breakthrough records during this period and emerged as the biggest gainer with huge profits and record sales. The case study focuses on challenges faced by Amazon during this period such as price gouging, employee safety, supply chain disruption and warehouse workers’ agitation. The case unveils how vertical integration in Amazon emerged as a saviour during the global supply chain disruption. It emphasizes the pro decision-making involved in safeguarding the company from the impact of pandemic as well as the robust actions taken by it to secure maximum profits without compromising the health of its customers as well as employees. The case study exhibits two important dimensions of Amazon’s success in the pandemic, its farsighted approach in controlling the supply chain and crucial management in times of crisis.","PeriodicalId":37921,"journal":{"name":"Journal of Information Technology Teaching Cases","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-04-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140689576","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Sofia Tech: Driving innovation through engineering excellence and IT solutions in Tunisia","authors":"J. Ahmed","doi":"10.1177/20438869241248197","DOIUrl":"https://doi.org/10.1177/20438869241248197","url":null,"abstract":"This case study examines Sofia Tech, an engineering and information technology (IT) solutions company that explores the intersection of engineering and digital IT solutions within the Tunisian landscape. The case study thoroughly examines Sofia Tech’s service portfolios, showcasing its diverse offerings that span both traditional engineering domains and cutting-edge digital IT solutions. Additionally, it sheds light on the intricacies of Sofia Tech’s business model, providing insights into the strategic approaches that have propelled the company’s growth. The study also meticulously analyzes Sofia Tech’s revenue model, unraveling the mechanisms through which the company sustains and expands its operations. Within the context of industry-related innovation initiatives, the case study highlights Sofia Tech’s role as a catalyst for technological advancement in Tunisia. It explores the company’s contributions to fostering innovation within the sector, further solidifying its position as a key player. No success story is without its hurdles, and the case study delves into the setbacks and challenges faced by Sofia Tech and the adaptive strategies employed by the company. Finally, the study offers a glimpse into the future perspectives of Sofia Tech, presenting a forward-looking analysis of how the company is poised to navigate the evolving landscape of engineering and digital IT solutions in Tunisia.","PeriodicalId":37921,"journal":{"name":"Journal of Information Technology Teaching Cases","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-04-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140691131","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}