AI for learning unleashed: Pioneering generative AI in education at the University of Miami

The University of Miami (UM) is at the forefront of integrating generative AI into education, spearheaded by Ann M. Olazábal, Interim Dean of the Miami Herbert Business School. This case study explores the dynamic landscape of AI adoption at UM, highlighting both the innovative potential and ethical challenges. The university has embraced AI tools like Adobe Firefly and Copilot, aiming to enhance learning experiences and internal processes. However, the misuse of AI for academic dishonesty poses significant dilemmas. The case contrasts two MBA students' approaches to AI: Alex, who uses AI to shortcut his studies, and Jordan, who leverages AI to deepen her understanding and enhance her learning. The narrative underscores the need for ethical AI use and the importance of fostering critical thinking and creativity. Ann’s strategic vision includes forming an AI task force to explore AI’s organizational impacts and potential use cases, such as a smart assistant for student curriculum planning and an AI-powered entrepreneurship lab. The case concludes with a discussion on balancing innovation with academic integrity and the challenges of centralized IT governance. The case serves as a foundation for classroom discussion including a comprehensive examination of the opportunities and risks associated with generative AI in higher education.