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Journal of Information Technology Teaching Cases最新文献

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Overcoming resistance to change in a big data analytics implementation case study 在大数据分析实施案例研究中克服变革阻力
Journal of Information Technology Teaching Cases Pub Date : 2024-01-10 DOI: 10.1177/20438869231226395
Firdous Mohd Farouk, Eu-Gene Siew, Siti Hawa Yusof
{"title":"Overcoming resistance to change in a big data analytics implementation case study","authors":"Firdous Mohd Farouk, Eu-Gene Siew, Siti Hawa Yusof","doi":"10.1177/20438869231226395","DOIUrl":"https://doi.org/10.1177/20438869231226395","url":null,"abstract":"BigBank is a large commercial bank in Malaysia. The bank aims to implement big data analytics to enhance decision-making and improve customer services. Integrating big data analytics into the bank’s existing information systems not only requires specialized hardware, software, and data processing techniques but also a restructuring of the organization structure and processes. It is currently confronting challenges, particularly in terms of employee resistance. To tackle this issue, BigBank has introduced a new role known as “Translators,” who serve as intermediaries between the analytics IT team and operating business departments. In this case study, students will take on the role of Translators and analyze these obstacles while proposing strategic solutions.","PeriodicalId":37921,"journal":{"name":"Journal of Information Technology Teaching Cases","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-01-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139439511","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Netflix: Disrupting the entertainment market with digital technologies, time and again Netflix一次又一次利用数字技术颠覆娱乐市场
Journal of Information Technology Teaching Cases Pub Date : 2024-01-05 DOI: 10.1177/20438869231226394
S. Juteau
{"title":"Netflix: Disrupting the entertainment market with digital technologies, time and again","authors":"S. Juteau","doi":"10.1177/20438869231226394","DOIUrl":"https://doi.org/10.1177/20438869231226394","url":null,"abstract":"This case study focuses on Netflix’s technological journey, emphasizing its role as a startup that revolutionized a sector through tech-savvy approaches. Until 2023, Netflix continues to innovate. This exploration delves into how Netflix has evolved as a platform organization, leveraging advanced technologies to enhance user experience and business models. The case discusses Netflix’s use of cloud computing and proposes elaboration on artificial intelligence and blockchain technologies. This case will be particularly useful for graduate and post-graduate students or MBA students in courses on digital technologies and business perspectives.","PeriodicalId":37921,"journal":{"name":"Journal of Information Technology Teaching Cases","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-01-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139380999","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Embracing emojis: Bridging the gap in workplace technology adoption and elevating communication effectiveness 拥抱表情符号：缩小工作场所技术应用差距，提高沟通效率
Journal of Information Technology Teaching Cases Pub Date : 2023-12-11 DOI: 10.1177/20438869231220676
Poondy Rajan Y, B. Aiswarya, Jenifer Arokia Selvi A
{"title":"Embracing emojis: Bridging the gap in workplace technology adoption and elevating communication effectiveness","authors":"Poondy Rajan Y, B. Aiswarya, Jenifer Arokia Selvi A","doi":"10.1177/20438869231220676","DOIUrl":"https://doi.org/10.1177/20438869231220676","url":null,"abstract":"An emoji is a small digital picture or icon that is used in electronic messaging to show a feeling, thought, or idea. Emoticons are frequently employed in written communication, such as text messaging, social media platforms and various digital mediums, with the purpose of expressing emotions or providing more meaning to a statement. Adopting emojis in the professional environment has become a modern method to convey emotions, offer feedback, and express appreciation amongst peers. This exploration underlines the intersection of technology – specifically the use of emojis – and its influence on interpersonal interactions and dynamics within the professional setting. This draws attention to the need for effective communication, setting clear expectations, and understanding the implications of technology on workers' attitudes and behaviours. For deeper analysis, this study employs two pivotal frameworks: the theory of operant conditioning and the Technology Acceptance Model (TAM). The former probes into the effects of outcomes, such as the usage of emojis, on employees' behaviours in the office context. The latter, on the other hand, explores the acceptance and perceptions employees have towards such technological innovations. Emphasizing effective communication becomes paramount when we consider the role technology plays in shaping our interactions and viewpoints. While emojis can potentially enhance the clarity and effectiveness of communication, they come with their set of challenges. It's vital to approach their use with discretion, particularly in sensitive scenarios like performance evaluations. In such contexts, the margin for misunderstanding is high, and incorrect interpretations can lead to unintended consequences.","PeriodicalId":37921,"journal":{"name":"Journal of Information Technology Teaching Cases","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-12-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138980115","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Improving complaint handling service with a qualitative approach: A public sector case 用定性方法改进投诉处理服务：公共部门案例
Journal of Information Technology Teaching Cases Pub Date : 2023-12-04 DOI: 10.1177/20438869231219511
Indah Pangestu Murni Prasasti, Mahendrawathi Er, A. I. Sonhaji, Ika Nurkasanah
{"title":"Improving complaint handling service with a qualitative approach: A public sector case","authors":"Indah Pangestu Murni Prasasti, Mahendrawathi Er, A. I. Sonhaji, Ika Nurkasanah","doi":"10.1177/20438869231219511","DOIUrl":"https://doi.org/10.1177/20438869231219511","url":null,"abstract":"Public sector organisations must continuously improve the quality of their services. To do so, they must pay attention to their activities to provide value to citizens, that is, their business processes. A system redesign carried out with business process guides can provide more targeted results. This teaching case is based on the Surabaya City Office for Population Administration and Civil Registration (COPACR), an agency responsible for handling population administration and civil registration issues in the city of Surabaya, Indonesia. The case describes the problems in the complaint service business process and how to address them by redesigning the business process using a qualitative approach. The complaint service process redesign begins with an analysis of the existing (as-is) complaint service process. This is followed by documenting and identifying the root cause of the problems. Ideas were developed to redesign the complaint service process to solve the root cause of the existing problems. This case demonstrates the redesigning of business processes leading to improvements in the public sector.","PeriodicalId":37921,"journal":{"name":"Journal of Information Technology Teaching Cases","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-12-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138604670","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Web 3 and NFT create value to the wine industry: The case of Chateau Edmus Web 3 和 NFT 为葡萄酒业创造价值：艾德慕酒庄案例
Journal of Information Technology Teaching Cases Pub Date : 2023-11-30 DOI: 10.1177/20438869231219517
Laurent Florès, Catherine Lejealle
{"title":"Web 3 and NFT create value to the wine industry: The case of Chateau Edmus","authors":"Laurent Florès, Catherine Lejealle","doi":"10.1177/20438869231219517","DOIUrl":"https://doi.org/10.1177/20438869231219517","url":null,"abstract":"This case study provides a comprehensive understanding of the value creation web 3 can bring to customers and to the wineries. Learners develop an appreciation of how NFTs’ and DAO’s characteristics can create value in a disruptive way compared to web 2. This is explored through applying the framework of perceived value by customers and online customers brand activities to Chateau Edmus, a Bordeaux winery, led by Laurent David, a former tech manager from Apple. Web 3 brings economic, functional, affective, and social value to customers. It enables Laurent to get a competitive advantage in the marketing funnel, to gain efficiency in his own process, and to obtain knowledge from customers in order to innovate further. In spite of its additional value created for all stakeholders, technical and legal risks may shadow web 3 broader adoption and need to keep the purchase stage on web 2 platform.","PeriodicalId":37921,"journal":{"name":"Journal of Information Technology Teaching Cases","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-11-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139197714","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Designing digital solutions for sustainability: Navigating conflicting stakeholder requirements with dignity in mind 为可持续发展设计数字解决方案：在考虑尊严的前提下驾驭利益相关者相互冲突的要求
Journal of Information Technology Teaching Cases Pub Date : 2023-11-21 DOI: 10.1177/20438869231216995
Olgerta Tona, Aleksandre Asatiani
{"title":"Designing digital solutions for sustainability: Navigating conflicting stakeholder requirements with dignity in mind","authors":"Olgerta Tona, Aleksandre Asatiani","doi":"10.1177/20438869231216995","DOIUrl":"https://doi.org/10.1177/20438869231216995","url":null,"abstract":"This teaching case examines the challenges of designing a digital solution to address complex sustainability problems. The case follows the vice president for innovation of a mid-sized European digital agency involved in a project dedicated to designing a digital application that connects climate-conscious investors, banks, and homeowners in need of loans for green house renovations. In this case, students need to navigate stakeholders’ conflicting needs and consider broader aspects of environmental, social, and economic sustainability in the design of digital applications. At the same time, this digital solution should seek to promote stakeholders’ dignity.","PeriodicalId":37921,"journal":{"name":"Journal of Information Technology Teaching Cases","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-11-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139252629","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Dell Technologies Inc.: Innovating toward circularity 戴尔科技公司：为实现循环而创新
Journal of Information Technology Teaching Cases Pub Date : 2023-11-15 DOI: 10.1177/20438869231215089
Rashmi Aggarwal, Harsahib Singh, Poonam Garg
{"title":"Dell Technologies Inc.: Innovating toward circularity","authors":"Rashmi Aggarwal, Harsahib Singh, Poonam Garg","doi":"10.1177/20438869231215089","DOIUrl":"https://doi.org/10.1177/20438869231215089","url":null,"abstract":"Dell Technologies Inc. (Dell) launched one of its kind laptop Luna in 2021 to pivot into circular electronic products. The laptop was developed in collaboration with Intel Corporation (Intel). It was a fully modular laptop that used sustainable materials, ensured no use of adhesives, reduced the size of the motherboard and other components, and extended the life of the product to promote the 3 Rs of sustainability: reuse, recycle, and refurbishment. However, the feasibility of the Luna was a challenge as a similar product Alienware launched by Dell in 2020 had failed because of a lack of upgradeable parts. Further, its competitors also planned to contribute to circularity using practical product innovations. With the entire electronics industry driven by efforts to design and launch sustainable goods, the circular economy (CE) market is bound to be more complicated. Amidst a competitive environment, the case examines the dilemma for Dell with respect to the mass production of Luna for the market. It analyzes the significance of strategic alliances for the company for the success of Luna and developing consumer trust in circular products. The case allows the readers to understand the innovations in the electronics industry to implement CE through new product development and challenges to scale up production and sales.","PeriodicalId":37921,"journal":{"name":"Journal of Information Technology Teaching Cases","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-11-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139271143","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Golden brush and evolving canvas—Navigating the digital art and Non-fungible tokens 金色的画笔和不断演变的画布——数字艺术和不可替代的代币导航
Journal of Information Technology Teaching Cases Pub Date : 2023-11-13 DOI: 10.1177/20438869231215085
Mayukh Mukhopadhyay
{"title":"Golden brush and evolving canvas—Navigating the digital art and Non-fungible tokens","authors":"Mayukh Mukhopadhyay","doi":"10.1177/20438869231215085","DOIUrl":"https://doi.org/10.1177/20438869231215085","url":null,"abstract":"Purpose: This case study explores the evolving landscape of digital art and non-fungible tokens (NFTs) through the journey of Niklas Elmehed, a renowned freelance artist responsible for the Nobel Laureate portraits. It delves into the challenges and opportunities presented by NFTs, touching upon topics such as data privacy, generative AI, and the changing nature of visual communication. Pedagogical Objective: The case aims to help learners understand the impact of NFTs on the art world, the cognitive theory of visual communication, and the influence of generative AI. It prompts critical thinking about the future of digital art, personal branding, and strategic choices for artists in the digital era. Case Positioning and Setting: This case is suitable for undergraduate and graduate courses in art, digital marketing, and entrepreneurship. It can be used to facilitate discussions on NFT adoption, the intersection of technology and art, and the implications for artists and collectors. The case protagonist is based in Stockholm, Sweden and the timeline is from 1997 to 2023.","PeriodicalId":37921,"journal":{"name":"Journal of Information Technology Teaching Cases","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-11-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"136349335","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The human touch in a digital era: Culture, technology and capabilities at precursor assurance 数字时代的人情味:文化、技术和能力的先导保证
Journal of Information Technology Teaching Cases Pub Date : 2023-11-07 DOI: 10.1177/20438869231213989
Arif Perdana, Pearpilai Jutasompakorn, Charles Carroll, Jawn Lim
{"title":"The human touch in a digital era: Culture, technology and capabilities at precursor assurance","authors":"Arif Perdana, Pearpilai Jutasompakorn, Charles Carroll, Jawn Lim","doi":"10.1177/20438869231213989","DOIUrl":"https://doi.org/10.1177/20438869231213989","url":null,"abstract":"While technological advancements have reshaped numerous industries, the human factor remains paramount, providing unmatched advisory expertise. A central element of the storyline in this paper is the company Precursor Assurance. This local Singaporean accounting firm exemplifies how technological advancements, and the involvement of humans are seamlessly integrated. With KG Tan as its leader, the company promotes a work environment that values transparency, respect, and trust while emphasising grit and flexibility. The case depicts a scenario wherein technology amplifies human potentials in accounting rather than supplanting them.","PeriodicalId":37921,"journal":{"name":"Journal of Information Technology Teaching Cases","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-11-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135539714","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Social media: A tool for collective action in food for Chennai, India – A case study 社会媒体:印度金奈食品集体行动的工具——一个案例研究
Journal of Information Technology Teaching Cases Pub Date : 2023-11-06 DOI: 10.1177/20438869231212216
M Dominic Jayakumar, B Aiswarya, Selvi Jenifer Arokia
{"title":"Social media: A tool for collective action in food for Chennai, India – A case study","authors":"M Dominic Jayakumar, B Aiswarya, Selvi Jenifer Arokia","doi":"10.1177/20438869231212216","DOIUrl":"https://doi.org/10.1177/20438869231212216","url":null,"abstract":"Ubiquitous emergent technologies including social media (SM) dramatically impact human lives: the way we live, learn, communicate and do our business. Despite its darker side, people make use of social media’s transformative potential to advance socio-economic-political narratives and for catalysing public engagement for social causes. This case study illustrates how a group of women social entrepreneurs in Food For Chennai (FFC), India, innovatively used social media, mobilized more than 250 volunteers, and saved more than 40,000 COVID-19 patients in a month through efficient and virtual operation. Data were collected via telephonic interviews using semi-structured questionnaires with founders and 20 other volunteers. While the findings can demonstrate that social media can serve as a catalyst for social change, especially in times of crisis, they may not be generalizable. Future researchers could employ a comparative, quantitative approach for broader validation.","PeriodicalId":37921,"journal":{"name":"Journal of Information Technology Teaching Cases","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-11-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135634755","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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