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Journal of Human Resources in Hospitality and Tourism最新文献

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Facilitators and barriers to women’s access to top management positions in the hospitality industry 阻碍妇女进入酒店业高层管理职位的因素和障碍
Journal of Human Resources in Hospitality and Tourism Pub Date : 2021-06-06 DOI: 10.1080/15332845.2021.1923941
Mónica Segovia-Pérez, Luis Rubio-Andrada, Cristina Figueroa-Domecq, Concepción de la Fuente-Cabrero
{"title":"Facilitators and barriers to women’s access to top management positions in the hospitality industry","authors":"Mónica Segovia-Pérez, Luis Rubio-Andrada, Cristina Figueroa-Domecq, Concepción de la Fuente-Cabrero","doi":"10.1080/15332845.2021.1923941","DOIUrl":"https://doi.org/10.1080/15332845.2021.1923941","url":null,"abstract":"Abstract The current study proposes a model to analyze the factors that facilitate or impede women’s access to management positions in the hospitality industry, including individual-level (perception of women’s leadership skills and experience), institutional-level (organizational misconceptions of women, stereotypes and organizational cultural barriers) and interactional-level (work-life balance). Data were collected from women managers in 261 hotels in Madrid and the headquarters of the top 25 Spanish hotel chains. The conceptual model was tested by partial least squares (SmartPLS 3.0). The results indicate the three levels of influence on women being promoted to management positions, institutional-level factors being the main barriers in discrimination.","PeriodicalId":35371,"journal":{"name":"Journal of Human Resources in Hospitality and Tourism","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2021-06-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15332845.2021.1923941","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43616387","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Exploring a hospitality leadership competency model: Cross-cultural validation in New Zealand and Vietnam 探索酒店领导能力模型:新西兰和越南的跨文化验证
Journal of Human Resources in Hospitality and Tourism Pub Date : 2021-05-18 DOI: 10.1080/15332845.2021.1923901
Le Vinh Nguyen, J. Haar, Roy K. Smollan
{"title":"Exploring a hospitality leadership competency model: Cross-cultural validation in New Zealand and Vietnam","authors":"Le Vinh Nguyen, J. Haar, Roy K. Smollan","doi":"10.1080/15332845.2021.1923901","DOIUrl":"https://doi.org/10.1080/15332845.2021.1923901","url":null,"abstract":"Abstract Prior studies confirm that poor leadership is a key driver of employee turnover. This study tests the influence of 10 leadership competencies toward job satisfaction and turnover intentions in New Zealand and Vietnamese hotels. The results show that all 10 competencies were significantly correlated to both outcomes in each country with these were dominant predictors: (1) ethical leadership and team leadership in New Zealand and, (2) ethical leadership, delegation, and team leadership in Vietnam. Moreover, the influence of these competencies on turnover intentions was mediated by job satisfaction, thus implying an underlying causal mechanism.","PeriodicalId":35371,"journal":{"name":"Journal of Human Resources in Hospitality and Tourism","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2021-05-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15332845.2021.1923901","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46146633","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 4
The association between green human resources practices and employee engagement with environmental initiatives in hotels: The moderation effect of perceived transformational leadership 酒店绿色人力资源实践与员工参与环境倡议之间的关系:感知变革型领导的调节作用
Journal of Human Resources in Hospitality and Tourism Pub Date : 2021-05-12 DOI: 10.1080/15332845.2021.1923918
Omar Mohammed Ali Ababneh, Abdulkareem Awwad, Ayman Abu-Haija
{"title":"The association between green human resources practices and employee engagement with environmental initiatives in hotels: The moderation effect of perceived transformational leadership","authors":"Omar Mohammed Ali Ababneh, Abdulkareem Awwad, Ayman Abu-Haija","doi":"10.1080/15332845.2021.1923918","DOIUrl":"https://doi.org/10.1080/15332845.2021.1923918","url":null,"abstract":"Abstract The purpose of this study is to empirically investigate the nuanced relationships between a) green HRM practices, transformational leadership, and b) employee engagement with environmental initiatives. Therefore, the data were collected from 474 employees who work at hotels operating in Jordan. A series of confirmatory factor analyses and structural equation modeling (SEM) were carried out to test the measurement model and the developed hypotheses. The findings indicate that employee engagement is positively associated with Green HRM practices. Additionally, this study provides original findings on how the contextual-institutional interactions between transformational leadership behaviors and green HRM practices can foster employee engagement with environmental initiatives.","PeriodicalId":35371,"journal":{"name":"Journal of Human Resources in Hospitality and Tourism","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2021-05-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15332845.2021.1923918","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42630225","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 20
Women in hospitality leadership: barriers and best practices in Aruba 女性在酒店业的领导地位：阿鲁巴的障碍和最佳做法
Journal of Human Resources in Hospitality and Tourism Pub Date : 2021-04-03 DOI: 10.1080/15332845.2021.1872235
Madhu S. Jadnanansing, Thais Nierop, Robin B. Dipietro
{"title":"Women in hospitality leadership: barriers and best practices in Aruba","authors":"Madhu S. Jadnanansing, Thais Nierop, Robin B. Dipietro","doi":"10.1080/15332845.2021.1872235","DOIUrl":"https://doi.org/10.1080/15332845.2021.1872235","url":null,"abstract":"Abstract The current study uses qualitative semi-structured interviews to assess the perceived barriers and best practices of women at two different levels of leadership in the hospitality industry in Aruba. There were differences between levels related to acknowledgement and response to the glass ceiling, stereotyping, and work-life balance. Absence of formal higher education did not limit advancement to higher level positions. The majority of women used an inclusive, democratic leadership style unless it was deemed ineffective, and mentoring played a large role in the success of women in leadership. Implications for academics and practitioners in small island economies are discussed.","PeriodicalId":35371,"journal":{"name":"Journal of Human Resources in Hospitality and Tourism","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2021-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15332845.2021.1872235","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43090134","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Exploration of workplace bullying in the foodservice industry 餐饮业职场霸凌现象探析
Journal of Human Resources in Hospitality and Tourism Pub Date : 2021-02-05 DOI: 10.1080/15332845.2021.1872271
R. Smith, Miranda Kitterlin-Lynch, Yselande Pierre, Andrew Moreo
{"title":"Exploration of workplace bullying in the foodservice industry","authors":"R. Smith, Miranda Kitterlin-Lynch, Yselande Pierre, Andrew Moreo","doi":"10.1080/15332845.2021.1872271","DOIUrl":"https://doi.org/10.1080/15332845.2021.1872271","url":null,"abstract":"Abstract It is apparent from previous studies that workplace bullying historically and currently exists in the hospitality industry, especially in foodservice settings. A limitation of most previous studies, however, was the inability to explore in depth, the existence, impact, and causes of these bullying behaviors. Thus, an exploratory qualitative research strategy was applied using 23 individual semi-structured interviews. The study collected data from a sample of foodservice employees working in a variety of hourly, supervisory, and management roles. Findings indicate that bullying is a serious, prevalent problem in the foodservice industry and attributes to the stressful nature of the foodservice environment and its symbolic cultural norm. The behaviors witnessed or experienced by the interviewees results in mental and physical discomfort, job loss, and hostility. The findings demonstrate that this may be mitigated by developing, implementing, and mandating relevant training programs, changing policies, and disrupting the cultural norm.","PeriodicalId":35371,"journal":{"name":"Journal of Human Resources in Hospitality and Tourism","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2021-02-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15332845.2021.1872271","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41726020","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
Alcohol consumption among working students: the moderating effects of workplace policies and college major 打工学生饮酒:工作场所政策和大学专业的调节作用
Journal of Human Resources in Hospitality and Tourism Pub Date : 2021-01-25 DOI: 10.1080/15332845.2021.1872270
Marissa Orlowski, Galia Fuchs, A. Pizam
{"title":"Alcohol consumption among working students: the moderating effects of workplace policies and college major","authors":"Marissa Orlowski, Galia Fuchs, A. Pizam","doi":"10.1080/15332845.2021.1872270","DOIUrl":"https://doi.org/10.1080/15332845.2021.1872270","url":null,"abstract":"Abstract There is extensive research regarding the alcohol consumption behaviors of employees and of college students, yet little work has considered crossover between these populations. This study examines work-related factors and college major (hospitality vs. non-hospitality) in explaining alcohol use at work among employed college students (N = 788). Results demonstrated formal alcohol policies moderated the effects of access to alcohol and after-work alcohol-use norms (social drinking), but not the effect of at-work norms (coworker behaviors). No effects were found for college major. Hospitality majors reported a slightly higher consumption level; however, less than 6% reported high-risk behaviors. Theoretical and practical implications are discussed.","PeriodicalId":35371,"journal":{"name":"Journal of Human Resources in Hospitality and Tourism","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2021-01-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15332845.2021.1872270","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"59882891","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
No vacation needed: an exploration on why American hospitality workers won’t use up their vacation days 无需休假：探究美国酒店业员工为什么不会用完假期
Journal of Human Resources in Hospitality and Tourism Pub Date : 2021-01-25 DOI: 10.1080/15332845.2021.1872251
Edwin N. Torres, Elizabeth Yost, Giulio Ronzoni
{"title":"No vacation needed: an exploration on why American hospitality workers won’t use up their vacation days","authors":"Edwin N. Torres, Elizabeth Yost, Giulio Ronzoni","doi":"10.1080/15332845.2021.1872251","DOIUrl":"https://doi.org/10.1080/15332845.2021.1872251","url":null,"abstract":"Abstract This study seeks to uncover the factors that promote or inhibit American workers from using their paid vacation days. Five focus groups were conducted within three hospitality sectors (hotels, restaurants, and theme parks) in order to gain a greater insight as to the use, causes, and consequences of vacations. The data analysis revealed five themes: vacation usage patterns and behaviors, factors promoting vacation, factors inhibiting vacations, company policy on vacation, and the impact of technology on vacation. A model is presented which expands the theory and practice on the benefits and challenges of taking vacations in the contemporary workplace.","PeriodicalId":35371,"journal":{"name":"Journal of Human Resources in Hospitality and Tourism","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2021-01-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15332845.2021.1872251","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47044492","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Examining when hotel middle-managers’ psychological ownership influences their commitment and job satisfaction 考察酒店中层管理者的心理所有权对其承诺和工作满意度的影响
Journal of Human Resources in Hospitality and Tourism Pub Date : 2021-01-13 DOI: 10.1080/15332845.2021.1872236
M. Mustafa, Oliver P. Mansilla, M. Gibson
{"title":"Examining when hotel middle-managers’ psychological ownership influences their commitment and job satisfaction","authors":"M. Mustafa, Oliver P. Mansilla, M. Gibson","doi":"10.1080/15332845.2021.1872236","DOIUrl":"https://doi.org/10.1080/15332845.2021.1872236","url":null,"abstract":"Abstract This study sought to examine the pro-organizational attitudes of hotel middle-managers. The ability of hotel middle-managers to contribute to the effectiveness and performance of their hotels is often dependent on their job satisfaction and affective commitment to the organization. By introducing the concept of psychological ownership, this particular study seeks to understand the determinants of hotel middle-managers' job satisfaction and affective commitment. Additionally, this study examines whether the tenure of hotel middle-managers is likely to attenuate the relationship between psychological ownership and pro-organizational attitudes. Empirical evidence is drawn from a sample of 110 middle-managers in a 4- and 5-star hotel chain in Malaysia. Findings from the study add a new dimension and insights into understanding how and when hotel middle-managers are satisfied with their jobs and committed to their organization.","PeriodicalId":35371,"journal":{"name":"Journal of Human Resources in Hospitality and Tourism","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2021-01-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15332845.2021.1872236","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48521468","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 9
Invisible yet powerful: the unseen obstacles women leaders face in their hospitality careers 无形但强大：女性领导者在酒店业职业生涯中面临的无形障碍
Journal of Human Resources in Hospitality and Tourism Pub Date : 2021-01-13 DOI: 10.1080/15332845.2021.1872258
H. Chen, K. Severt, Y. Shin, Robin B. Dipietro
{"title":"Invisible yet powerful: the unseen obstacles women leaders face in their hospitality careers","authors":"H. Chen, K. Severt, Y. Shin, Robin B. Dipietro","doi":"10.1080/15332845.2021.1872258","DOIUrl":"https://doi.org/10.1080/15332845.2021.1872258","url":null,"abstract":"Abstract Women in the hospitality industry face many different challenges in advancing their careers. This study conducted in-depth interviews with fourteen women in hospitality leadership positions in the Southeastern U.S. and intended to reveal obstacles and best practices. The findings suggest that women's career advancement could be hindered by a lack of self-confidence or lack of careful career planning. With regard to work/life balance, there were mixed positive and negative impacts when the respondents were asked how work and life impact each other. In addition, some women leaders did experience stereotypes in the workplace. The professional images were sometimes misidentified at work and did not truly reflect their personal identities and competencies. Academic and practical implications are discussed in detail.","PeriodicalId":35371,"journal":{"name":"Journal of Human Resources in Hospitality and Tourism","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2021-01-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15332845.2021.1872258","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45706312","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Frontline hotel employees’ proactive personality, I-deals, work engagement and their effect on creative performance and proactive customer service performance 一线酒店员工积极主动的个性、I-deals、工作敬业度及其对创造性表现和积极主动的客户服务表现的影响
Journal of Human Resources in Hospitality and Tourism Pub Date : 2021-01-02 DOI: 10.1080/15332845.2020.1821429
Ksenia A. Sumaneeva, Georgiana Karadaş, Turgay Avcı
{"title":"Frontline hotel employees’ proactive personality, I-deals, work engagement and their effect on creative performance and proactive customer service performance","authors":"Ksenia A. Sumaneeva, Georgiana Karadaş, Turgay Avcı","doi":"10.1080/15332845.2020.1821429","DOIUrl":"https://doi.org/10.1080/15332845.2020.1821429","url":null,"abstract":"Abstract The current article aims to examine the effect of job resources, in the form of idiosyncratic deals (I-deals), and hotel frontline employees’ personal resources, in the form proactive personality (PP), on work engagement (WE), creative performance (CP) and proactive customer service performance (PCSP). Specifically, this paper examines WE as the mediator between I-deals, PP and employees’ job performance (e.g., CP and PCSP). The conceptual model was tested via the data collected from hotel frontline employees in 4- and 5- star hotels in Saint-Petersburg, Russia. The results showed that I-deals and hotel frontline employees’ PP have positive effect on WE, as well as WE has positive influence on hotel frontline employees’ CP and PCSP. The results showed that PP improves job performance whereas I-deals are not. In addition, WE mediates the relationships between PP and CP. This article provides theoretical and managerial implications, as well as limitations and future research directions.","PeriodicalId":35371,"journal":{"name":"Journal of Human Resources in Hospitality and Tourism","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2021-01-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15332845.2020.1821429","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43378716","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 10
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