Exploring a hospitality leadership competency model: Cross-cultural validation in New Zealand and Vietnam

Q2 Business, Management and Accounting

Journal of Human Resources in Hospitality and Tourism Pub Date : 2021-05-18 DOI:10.1080/15332845.2021.1923901

Le Vinh Nguyen, J. Haar, Roy K. Smollan

引用次数: 4

Abstract

Abstract Prior studies confirm that poor leadership is a key driver of employee turnover. This study tests the influence of 10 leadership competencies toward job satisfaction and turnover intentions in New Zealand and Vietnamese hotels. The results show that all 10 competencies were significantly correlated to both outcomes in each country with these were dominant predictors: (1) ethical leadership and team leadership in New Zealand and, (2) ethical leadership, delegation, and team leadership in Vietnam. Moreover, the influence of these competencies on turnover intentions was mediated by job satisfaction, thus implying an underlying causal mechanism.

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探索酒店领导能力模型:新西兰和越南的跨文化验证

摘要先前的研究证实，领导能力差是员工流失的关键驱动因素。本研究检验了10种领导能力对新西兰和越南酒店工作满意度和离职意向的影响。结果表明，所有10项能力在每个国家都与这两种结果显著相关，这些是主要的预测因素：（1）新西兰的道德领导力和团队领导力，（2）越南的道德领导力、代表团和团队领导力。此外，这些能力对离职意向的影响是由工作满意度介导的，从而暗示了潜在的因果机制。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal of Human Resources in Hospitality and Tourism Business, Management and Accounting-Organizational Behavior and Human Resource Management

CiteScore

3.90

自引率

0.00%

发文量

期刊介绍： The Journal of Human Resources in Hospitality & Tourism encompasses the vast and diversified research on issues impacting human resources in the hospitality and tourism industry. It strives to be the preeminent forum for the dissemination of key academic and industry research and encourages research from both industry experts as well as academic experts. The Journal also examines the latest issues and trends in education as it related to human resources theory and practice. In addition to reporting on the best practices in the hospitality industry, the refereed Journal of Human Resources in Hospitality & Tourism covers such relevant topics as: -Turnover-related issues in the hospitality industry- Workplace violence- Employee attitude surveys- Well-being- Departmental conflict issues- Career paths among managers- Drug and alcohol abuse- The labor shortage in the hospitality industry- Employee empowerment- Education and training- Employee incentive programs- Recruitment and retention- Workforce diversity- Employee engagement