Examining when hotel middle-managers’ psychological ownership influences their commitment and job satisfaction

Abstract

Abstract This study sought to examine the pro-organizational attitudes of hotel middle-managers. The ability of hotel middle-managers to contribute to the effectiveness and performance of their hotels is often dependent on their job satisfaction and affective commitment to the organization. By introducing the concept of psychological ownership, this particular study seeks to understand the determinants of hotel middle-managers' job satisfaction and affective commitment. Additionally, this study examines whether the tenure of hotel middle-managers is likely to attenuate the relationship between psychological ownership and pro-organizational attitudes. Empirical evidence is drawn from a sample of 110 middle-managers in a 4- and 5-star hotel chain in Malaysia. Findings from the study add a new dimension and insights into understanding how and when hotel middle-managers are satisfied with their jobs and committed to their organization.