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Journal of Human Resources in Hospitality and Tourism最新文献

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Frontline hotel employees’ proactive personality, I-deals, work engagement and their effect on creative performance and proactive customer service performance 一线酒店员工积极主动的个性、I-deals、工作敬业度及其对创造性表现和积极主动的客户服务表现的影响
Journal of Human Resources in Hospitality and Tourism Pub Date : 2021-01-02 DOI: 10.1080/15332845.2020.1821429
Ksenia A. Sumaneeva, Georgiana Karadaş, Turgay Avcı
{"title":"Frontline hotel employees’ proactive personality, I-deals, work engagement and their effect on creative performance and proactive customer service performance","authors":"Ksenia A. Sumaneeva, Georgiana Karadaş, Turgay Avcı","doi":"10.1080/15332845.2020.1821429","DOIUrl":"https://doi.org/10.1080/15332845.2020.1821429","url":null,"abstract":"Abstract The current article aims to examine the effect of job resources, in the form of idiosyncratic deals (I-deals), and hotel frontline employees’ personal resources, in the form proactive personality (PP), on work engagement (WE), creative performance (CP) and proactive customer service performance (PCSP). Specifically, this paper examines WE as the mediator between I-deals, PP and employees’ job performance (e.g., CP and PCSP). The conceptual model was tested via the data collected from hotel frontline employees in 4- and 5- star hotels in Saint-Petersburg, Russia. The results showed that I-deals and hotel frontline employees’ PP have positive effect on WE, as well as WE has positive influence on hotel frontline employees’ CP and PCSP. The results showed that PP improves job performance whereas I-deals are not. In addition, WE mediates the relationships between PP and CP. This article provides theoretical and managerial implications, as well as limitations and future research directions.","PeriodicalId":35371,"journal":{"name":"Journal of Human Resources in Hospitality and Tourism","volume":"20 1","pages":"75 - 100"},"PeriodicalIF":0.0,"publicationDate":"2021-01-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15332845.2020.1821429","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43378716","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 10
The relationships between job satisfaction dimensions, organizational commitment and turnover intention: the moderating role of ethical climate in travel agencies 工作满意度维度、组织承诺和离职意向之间的关系：旅行社道德氛围的调节作用
Journal of Human Resources in Hospitality and Tourism Pub Date : 2020-09-28 DOI: 10.1080/15332845.2020.1821425
Lamiaa I. Hefny
{"title":"The relationships between job satisfaction dimensions, organizational commitment and turnover intention: the moderating role of ethical climate in travel agencies","authors":"Lamiaa I. Hefny","doi":"10.1080/15332845.2020.1821425","DOIUrl":"https://doi.org/10.1080/15332845.2020.1821425","url":null,"abstract":"Abstract The most difficult part about ethical climate in the workplace is its outcomes on job satisfaction, organization commitment and turnover intention. The purpose of this paper is to investigate the moderating role of ethical climate between job satisfaction and organizational commitment on one hand and between job satisfaction and turnover intention on the other hand. This study surveyed 174 employees in travel agencies in Alexandria. The study detected the role of ethical climate between the three variables; job satisfaction, organization commitment and turnover intention. The results revealed that there is a positive relationship between job satisfaction and organizational commitment and a negative one between job satisfaction and turnover intention in the presence of ethical climate.","PeriodicalId":35371,"journal":{"name":"Journal of Human Resources in Hospitality and Tourism","volume":"20 1","pages":"1 - 23"},"PeriodicalIF":0.0,"publicationDate":"2020-09-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15332845.2020.1821425","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44304422","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 21
The growth satisfaction in jobs among hospitality employees: the role of transformational leadership, interpersonal communication satisfaction and trust 酒店员工工作成长满意度:变革型领导角色、人际沟通满意度与信任
Journal of Human Resources in Hospitality and Tourism Pub Date : 2020-09-22 DOI: 10.1080/15332845.2020.1821427
Verma Prikshat, J. I. Rajesh, R. Rajaguru
{"title":"The growth satisfaction in jobs among hospitality employees: the role of transformational leadership, interpersonal communication satisfaction and trust","authors":"Verma Prikshat, J. I. Rajesh, R. Rajaguru","doi":"10.1080/15332845.2020.1821427","DOIUrl":"https://doi.org/10.1080/15332845.2020.1821427","url":null,"abstract":"Abstract Leader follower communication and trust are the key factors that contribute to the employees' growth satisfaction in job in the hospitality industry. Given the relevance of transformational leadership in the hospitality industry, this study explored whether transformational leadership influenced follower growth satisfaction in job through follower interpersonal communication satisfaction and trust. Data were collected from 159 hotel employees in India. The findings using the SPSS PROCESS macro with bootstrapping and R Package revealed that follower interpersonal communication satisfaction and trust mediate the significant relationship between transformational leadership and follower growth satisfaction in job. The major implications are discussed in this study.","PeriodicalId":35371,"journal":{"name":"Journal of Human Resources in Hospitality and Tourism","volume":"20 1","pages":"48 - 74"},"PeriodicalIF":0.0,"publicationDate":"2020-09-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15332845.2020.1821427","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48667547","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 6
Learning English as a second language in the back-of-the-House: proficiency and employment from the perspective of hotel human resource directors 在后台学习英语作为第二语言：酒店人力资源总监视角下的熟练度与就业
Journal of Human Resources in Hospitality and Tourism Pub Date : 2020-09-21 DOI: 10.1080/15332845.2020.1821426
Alison Youngblood, Joyce W. Nutta, Duncan Dickson, M. W. Nutta
{"title":"Learning English as a second language in the back-of-the-House: proficiency and employment from the perspective of hotel human resource directors","authors":"Alison Youngblood, Joyce W. Nutta, Duncan Dickson, M. W. Nutta","doi":"10.1080/15332845.2020.1821426","DOIUrl":"https://doi.org/10.1080/15332845.2020.1821426","url":null,"abstract":"Abstract Researchers in hospitality and human resources collaborated with researchers in teaching English to speakers of other languages to uncover the language needs of back-of-the-house employees at 15 hotels in a large resort area in the southeastern United States as perceived by human resource directors (n = 19). Results indicate few language barriers in securing employment but multiple communication breakdowns related to customer engagement as well as employee retention and promotion. Additionally, few properties offered quality English language programs that meet industry needs. The researchers suggest a model for language training that targets fluency in English as a second language specifically for hospitality and links it to workplace communication practices.","PeriodicalId":35371,"journal":{"name":"Journal of Human Resources in Hospitality and Tourism","volume":"20 1","pages":"24 - 47"},"PeriodicalIF":0.0,"publicationDate":"2020-09-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15332845.2020.1821426","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48155682","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Understanding the preferred job rewards in the Canadian lodging sector 了解加拿大住宿行业的首选工作奖励
Journal of Human Resources in Hospitality and Tourism Pub Date : 2020-09-21 DOI: 10.1080/15332845.2020.1821432
W. Murray
{"title":"Understanding the preferred job rewards in the Canadian lodging sector","authors":"W. Murray","doi":"10.1080/15332845.2020.1821432","DOIUrl":"https://doi.org/10.1080/15332845.2020.1821432","url":null,"abstract":"Abstract This study examines motivations of employees in the Canadian lodging sector. Data was collected on the preferred job rewards expressed by employees ranging from front line workers to senior executives, as well as their perceptions of job satisfaction. Results were analyzed first at the aggregate level on their own and against extant literature, followed by a more segmented analysis by demographic characteristics of gender, age, income, and education. Results reveal mild but direct differences in motivational preferences based on gender, inferring the continued systemic gender imbalance that continues within the industry as supported by differences that exist by age, educational levels, job level, and income. Outcomes also highlight differences that appear in overall job satisfaction segmented by gender, age, position, and income level. Discussions include relating results to historical demographical job segmentation in the lodging industry, as well as relating the impact of life stage responsibilities and the influence of unmet needs on value propositions. All discussions highlight the contextual nature of motivational factors for lodging employees. Suggestions are made for industry practitioners about how best to invest scarce resources into talent management in order to contribute to more sustainable workforce practices.","PeriodicalId":35371,"journal":{"name":"Journal of Human Resources in Hospitality and Tourism","volume":"20 1","pages":"101 - 126"},"PeriodicalIF":0.0,"publicationDate":"2020-09-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15332845.2020.1821432","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45993973","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
Cultural intelligence and relationship quality in the cabin crew team: The perception of members belonging to cultural minority groups 客舱乘务员团队的文化智力和关系质量:对少数文化群体成员的认知
Journal of Human Resources in Hospitality and Tourism Pub Date : 2020-09-17 DOI: 10.1080/15332845.2020.1821431
Phenphimol Seriwatana, Peerayuth Charoensukmongkol
{"title":"Cultural intelligence and relationship quality in the cabin crew team: The perception of members belonging to cultural minority groups","authors":"Phenphimol Seriwatana, Peerayuth Charoensukmongkol","doi":"10.1080/15332845.2020.1821431","DOIUrl":"https://doi.org/10.1080/15332845.2020.1821431","url":null,"abstract":"Abstract The study explored the contribution of cultural intelligence (CQ) to team relationship conflict and team trust from the perspective of minority cabin crew. Data were obtained from 320 Thai crew members from 7 non-Thai airlines. CQ was negatively related with team relationship conflict and was positively related with team trust. The negative contribution of CQ to team relationship conflict was lower for the Thai crew members who were proficient in the foreign language used by the native members, and for the Thai members who worked in the flights that had a high proportion of Thai crew members on the team.","PeriodicalId":35371,"journal":{"name":"Journal of Human Resources in Hospitality and Tourism","volume":"20 1","pages":"147 - 173"},"PeriodicalIF":0.0,"publicationDate":"2020-09-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15332845.2020.1821431","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42983510","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 25
Disability employment in the hotel industry: Evidence from the employees’ perspective 酒店业的残疾人就业：来自员工视角的证据
Journal of Human Resources in Hospitality and Tourism Pub Date : 2020-09-15 DOI: 10.1080/15332845.2020.1763757
Ray Tak-yin Hui, B. Tsui, Pimtong Tavitiyaman
{"title":"Disability employment in the hotel industry: Evidence from the employees’ perspective","authors":"Ray Tak-yin Hui, B. Tsui, Pimtong Tavitiyaman","doi":"10.1080/15332845.2020.1763757","DOIUrl":"https://doi.org/10.1080/15332845.2020.1763757","url":null,"abstract":"Abstract Scholars and practitioners have suggested that disability inclusiveness is a promising employment strategy in response to the shrinking labor force facing the hospitality industry. In understanding the merits and concern of disability employment in the Asian context, the current study was conducted to explore this issue both from the perspective of managers and frontline employees, and identify the unexplored perception gap between managerial and frontline employees regarding disability employment. In this study, a qualitative investigation was conducted, consisting semi-structured in-depth interviews and focus groups with managers and frontline employees who were working or would work with persons with disabilities (PWDs) in hotel. This paper suggested possible solutions to minimize the barriers to disability employment and provide important recommendations for managing the disability inclusion program.","PeriodicalId":35371,"journal":{"name":"Journal of Human Resources in Hospitality and Tourism","volume":"20 1","pages":"127 - 145"},"PeriodicalIF":0.0,"publicationDate":"2020-09-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15332845.2020.1763757","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43252285","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 9
Professional profile and management competencies in the lodging industry 具有住宿行业的专业背景和管理能力
Journal of Human Resources in Hospitality and Tourism Pub Date : 2020-05-22 DOI: 10.1080/15332845.2020.1763767
F. Maraouch
{"title":"Professional profile and management competencies in the lodging industry","authors":"F. Maraouch","doi":"10.1080/15332845.2020.1763767","DOIUrl":"https://doi.org/10.1080/15332845.2020.1763767","url":null,"abstract":"Abstract This study investigates the relationship between the Professional Profile and the perceived importance of Managerial Competencies of managers in the Lebanese lodging industry. The design was a non-experimental, quantitative, explanatory, and correlational conducted through an onsite survey. A convenience sampling plan targeted managers of hotels in Lebanon. Statistical analysis included descriptive statistics, Pearson product moment correlation, confirmatory factor analysis, and regression analyses. Results revealed that studying hospitality management during education period was the strongest predictor highlighting a positive relationship with six Managerial Competencies, particularly, conceptual creative, leadership, and interpersonal competencies. Implications can help hospitality Human Resource managers improve the screening and selection practices, update competency models, and provide applicable training. Results can help educators develop better Lebanese hospitality programs that focus on courses related to cost control, hospitality accounting, hospitality law, and facilities management. Limitations and future recommendations are presented.","PeriodicalId":35371,"journal":{"name":"Journal of Human Resources in Hospitality and Tourism","volume":"19 1","pages":"496 - 519"},"PeriodicalIF":0.0,"publicationDate":"2020-05-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15332845.2020.1763767","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44597070","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
The link between job satisfaction and the intent to leave among casino employees 赌场员工的工作满意度与离职意向之间的联系
Journal of Human Resources in Hospitality and Tourism Pub Date : 2020-05-19 DOI: 10.1080/15332845.2020.1763756
Oliver W. Aho
{"title":"The link between job satisfaction and the intent to leave among casino employees","authors":"Oliver W. Aho","doi":"10.1080/15332845.2020.1763756","DOIUrl":"https://doi.org/10.1080/15332845.2020.1763756","url":null,"abstract":"Abstract Due to the nature of the interaction between gamblers and gaming company employees, casino operations are particularly vulnerable to excessive staff turnover. This study investigated the intrinsic, extrinsic, and general factors of employee job satisfaction and their influences on the intent to leave employment among casino operation employees. The results show that both high job satisfaction as well as significant job dissatisfaction exist within the organization. Of the variables examined, age and department worked were the factors that significantly influenced their intent to leave. This study revealed the casino employees’ primary reasons for leaving their jobs.","PeriodicalId":35371,"journal":{"name":"Journal of Human Resources in Hospitality and Tourism","volume":"19 1","pages":"417 - 442"},"PeriodicalIF":0.0,"publicationDate":"2020-05-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15332845.2020.1763756","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45428446","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
Prejudice toward female leaders: Insights from the hotel sector in Jordan 对女性领导者的偏见:来自约旦酒店业的见解
Journal of Human Resources in Hospitality and Tourism Pub Date : 2020-05-13 DOI: 10.1080/15332845.2020.1763768
Tamer Koburtay, Jawad Syed
{"title":"Prejudice toward female leaders: Insights from the hotel sector in Jordan","authors":"Tamer Koburtay, Jawad Syed","doi":"10.1080/15332845.2020.1763768","DOIUrl":"https://doi.org/10.1080/15332845.2020.1763768","url":null,"abstract":"Abstract This paper examines gender practices at hotels in Jordan by scrutinizing the extent to which prejudice toward females influences their ability to emerge as effective leaders. It also examines the extent to which the dominant image of leaders is more masculine or feminine, and how such a stereotype may result in gender bias in leadership. Drawing on a survey of 392 employees working in 4-star and 5-star hotels in Jordan, the study shows that if perceivers stereotype successful leaders as more masculine, there is likely to be an evaluative penalty of prejudice against female leaders even if they possess leadership qualities. Also, the results show that gender equality and appreciation of feminine leadership attributes may be helpful to address such a prejudice. The importance of this study derives from extending the role congruity theory through a contextual investigation in the hotel sector in Jordan, and in offering a nuanced understanding of gender-related biases that may be considered to develop more inclusive approaches to leadership.","PeriodicalId":35371,"journal":{"name":"Journal of Human Resources in Hospitality and Tourism","volume":"19 1","pages":"520 - 542"},"PeriodicalIF":0.0,"publicationDate":"2020-05-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15332845.2020.1763768","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46487854","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
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