The link between job satisfaction and the intent to leave among casino employees

Q2 Business, Management and Accounting

Journal of Human Resources in Hospitality and Tourism Pub Date : 2020-05-19 DOI:10.1080/15332845.2020.1763756

Oliver W. Aho

引用次数: 3

Abstract

Abstract Due to the nature of the interaction between gamblers and gaming company employees, casino operations are particularly vulnerable to excessive staff turnover. This study investigated the intrinsic, extrinsic, and general factors of employee job satisfaction and their influences on the intent to leave employment among casino operation employees. The results show that both high job satisfaction as well as significant job dissatisfaction exist within the organization. Of the variables examined, age and department worked were the factors that significantly influenced their intent to leave. This study revealed the casino employees’ primary reasons for leaving their jobs.

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赌场员工的工作满意度与离职意向之间的联系

摘要由于赌徒和博彩公司员工之间的互动性质，赌场运营特别容易受到员工流动过多的影响。本研究调查了赌场运营员工工作满意度的内在、外在和一般因素及其对离职意向的影响。结果表明，组织内部既存在较高的工作满意度，也存在显著的工作不满意度。在调查的变量中，年龄和工作部门是显著影响他们离职意愿的因素。这项研究揭示了赌场员工离职的主要原因。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal of Human Resources in Hospitality and Tourism Business, Management and Accounting-Organizational Behavior and Human Resource Management

CiteScore

3.90

自引率

0.00%

发文量

期刊介绍： The Journal of Human Resources in Hospitality & Tourism encompasses the vast and diversified research on issues impacting human resources in the hospitality and tourism industry. It strives to be the preeminent forum for the dissemination of key academic and industry research and encourages research from both industry experts as well as academic experts. The Journal also examines the latest issues and trends in education as it related to human resources theory and practice. In addition to reporting on the best practices in the hospitality industry, the refereed Journal of Human Resources in Hospitality & Tourism covers such relevant topics as: -Turnover-related issues in the hospitality industry- Workplace violence- Employee attitude surveys- Well-being- Departmental conflict issues- Career paths among managers- Drug and alcohol abuse- The labor shortage in the hospitality industry- Employee empowerment- Education and training- Employee incentive programs- Recruitment and retention- Workforce diversity- Employee engagement