{"title":"Comparative study of networked communities, crisis communication, and technology: rhetoric of disaster in Nepal earthquake and hurricane Maria","authors":"Sweta Baniya","doi":"10.1145/3328020.3353913","DOIUrl":"https://doi.org/10.1145/3328020.3353913","url":null,"abstract":"In April and May 2015, Nepal suffered two massive earthquakes of 7.5 and 6.5 magnitudes in the Richter scale, killing 8856 and injuring 22,309. Two years later in September 2017, Puerto Rico underwent category five hurricane Maria, killing an estimate of 800 to 8000 people and displacing hundreds of thousands of Puerto Ricans [1]. This poster presents preliminary results from a comparative study of Nepal's and Puerto Rico's networked communities who used crisis communication practices to address the havoc created by the disaster. This mixed methods research uses assemblage theory and comparative rhetorics to argue that disasters create situations where networked communities emerge with innovative digital composition practices.","PeriodicalId":262930,"journal":{"name":"Proceedings of the 37th ACM International Conference on the Design of Communication","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128985222","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Feminist design thinking: a norm-creative approach to communication design","authors":"J. Tham","doi":"10.1145/3328020.3353919","DOIUrl":"https://doi.org/10.1145/3328020.3353919","url":null,"abstract":"This paper recommends a norm-creative approach to the design process by intersecting aspects of feminist theory and design thinking methodology. It explores a two-step innovation strategy that cultivates critical understanding of social norms and supports more inclusive ways of problem solving through design.","PeriodicalId":262930,"journal":{"name":"Proceedings of the 37th ACM International Conference on the Design of Communication","volume":"15 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132509344","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Guiseppe Getto, Jack T. Labriola, Sheryl Ruszkiewicz
{"title":"A practitioner view of content strategy best practices in technical communication: a meta-analysis of the literature","authors":"Guiseppe Getto, Jack T. Labriola, Sheryl Ruszkiewicz","doi":"10.1145/3328020.3353943","DOIUrl":"https://doi.org/10.1145/3328020.3353943","url":null,"abstract":"Content strategy is a discipline pulled in two opposite directions: toward strategic concerns like how organizations should manage all existing content, and toward practical concerns like how to effective publish content within a specific medium. In this analysis of existing literature, we draw on past literature reviews to present a meta-analysis of best practices. By best practices we mean considerations for how to effectively work with content in a way that weds strategic and practical concerns. Content strategy has amassed a wide variety of literature in the past decade. It is time to put this literature to use by identifying best practices so that they can be tested, researchers, and taught.","PeriodicalId":262930,"journal":{"name":"Proceedings of the 37th ACM International Conference on the Design of Communication","volume":"38 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124956768","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"User experience design for older adults: experience architecture and methodology for users aged 60+","authors":"Allegra W. Smith","doi":"10.1145/3328020.3353952","DOIUrl":"https://doi.org/10.1145/3328020.3353952","url":null,"abstract":"This paper describes a study that combined interview and observation methods to explore the user experiences of 23 users aged 70+. Interviews involved questions about how and when users learned to use computers and the internet, as well as their usual online activities and difficulties completing those activities. Observations involved two sessions for each user: first, a naturalistic observation where the researcher recorded the participant interacting with the computer(s) in their home, demonstrating their typical internet use; second, a structured task analysis where participants completed a series of increasingly complex operations online, including searching for information on a specific topic, using web mapping tools, and interacting with a government website. Participants followed a think-aloud protocol during both observations, explaining the steps that they were taking and sharing their thought process and feelings with the researcher. The rich qualitative data from this work provides insights into the needs of this population in four specific areas---physical, cognitive, educational, and cultural---as well as design strategies for addressing those needs.","PeriodicalId":262930,"journal":{"name":"Proceedings of the 37th ACM International Conference on the Design of Communication","volume":"5 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125123192","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Professional practice, amateur profile: mapping amateur game design communities","authors":"Rachel Atherton, Alisha Karabinus","doi":"10.1145/3328020.3353941","DOIUrl":"https://doi.org/10.1145/3328020.3353941","url":null,"abstract":"Amateur game design communities are fruitful spaces for research in professional and technical communication (PTC) [9, 10, 16]; these communities often mirror many professional practices such as iterative design and the creation of extensive documentation. Before crossing into these spaces, however, researchers and practitioners must understand the makeup of these communities, which may (anecdotally) serve as potential spaces for marginalized people in ways the games industry does not. In this study, we used the International Game Developers' Association's Developer Satisfaction Survey as a base for our own surveys of three amateur game design communities. In mapping these communities, we found that each mirrored the games industry in several categories, but that each community also displayed unique differences that necessitate a variety of approaches to conducting research in or on such sites.","PeriodicalId":262930,"journal":{"name":"Proceedings of the 37th ACM International Conference on the Design of Communication","volume":"37 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115687482","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"How to debate a border: supporting infrastructure publics through communication system design","authors":"Daniel Carter","doi":"10.1145/3328020.3353932","DOIUrl":"https://doi.org/10.1145/3328020.3353932","url":null,"abstract":"While crucial infrastructures in the United States and similar countries are increasingly in conditions of crisis and decay, people living in these countries often lack a shared understanding of these systems from which to imagine the kind of radical change that theorists such as Lauren Berlant have argued is needed. As recent political controversies make clear, this lack of shared understanding extends to national infrastructures such as borders and points of entry. However, like all infrastructures, these are complex sociotechnical objects that challenge simple understanding. Collectively debating future infrastructure is complex and feels, in the present moment, insurmountable. At the same time, reimagining these systems for more equitable futures is crucial. Drawing on theories from a range of fields including anthropology and design, this paper considers the communication systems that might support broad groups with the shared understandings needed to debate the futures of infrastructures. It first describes a series of events in early 2017 related to the increased search and seizure of personal electronic devices at United States airports. It then analyzes the online comments left in response to articles about these events, arguing that the comments demonstrate both the tracing of existing infrastructures and the imagining of new infrastructures. Implications from this analysis include the potential of including speculation as a value that could be formally recognized by evaluation systems and the need to carefully consider how expert knowledge about present infrastructures is communicated alongside more future-oriented commentary.","PeriodicalId":262930,"journal":{"name":"Proceedings of the 37th ACM International Conference on the Design of Communication","volume":"14 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123506526","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Redesigning audiences in technical communication","authors":"P. Gallagher","doi":"10.1145/3328020.3353914","DOIUrl":"https://doi.org/10.1145/3328020.3353914","url":null,"abstract":"This paper examines changing approaches for understanding audience in Technical Communication. By analyzing shifts in audience theory, it defines a distributed network audience (DNA) theory reconfiguring the boundaries of what an audience is for digital composition. It draws upon distributed usability of user network influences for redefining audience and how that audience affects local and hypermediated networks of both human and nonhuman actors. Further, this paper offers insights for teaching this audience concept to maximize the impact of digital communication designs. It posits that we may appeal to conventional, positive multimedia experiences, design responsively to accommodate user participation, provide clear, learnable, memorable, and usable communications, curate connections between distributed resources, and shape nonhuman references to support and constrain communication. Therefore, this paper formulates a framework for a distributed network audience theory that reassembles many of the sociocultural and technological boundaries of technical audiences and offers new teachable directions.","PeriodicalId":262930,"journal":{"name":"Proceedings of the 37th ACM International Conference on the Design of Communication","volume":"79 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128408175","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Behind the starbucks counter: design solutions for utilizing virtual reality for collaborative training","authors":"Ada S. Kim","doi":"10.1145/3328020.3353938","DOIUrl":"https://doi.org/10.1145/3328020.3353938","url":null,"abstract":"Virtual reality (VR) shows great potential for enabling real-time embodied interactions among multiple people. Despite such potential, few VR studies have investigated the collaborative training of a small group, especially performing hands-on tasks while sharing the limited size of physical space. This experience report explores how a VR environment can accommodate collaborative training occurring in a coworking space by examining Starbucks cafes as a case study. Based on the findings, the author suggests design solutions for the VR environment and possible interaction strategies regarding the suggested design. The current report is an initiating attempt to provide insight into utilizing a novel technology for better collaborative training.","PeriodicalId":262930,"journal":{"name":"Proceedings of the 37th ACM International Conference on the Design of Communication","volume":"17 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131144016","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Risk awareness and the user experience","authors":"R. Forno","doi":"10.1145/3328020.3353918","DOIUrl":"https://doi.org/10.1145/3328020.3353918","url":null,"abstract":"Although technology vendors prefer customers use their products according to pre-planned use cases, incorporating misleading user interfaces and crafting questionable decision points for users can induce them to make low-information decisions that may adversely impact their cybersecurity or operational postures. This Insight and accompanying presentation briefly offer industry-informed analysis and guidance on the professional and operational elements necessary to help overcome such issues to help users make more informed decisions about their digital well-being.","PeriodicalId":262930,"journal":{"name":"Proceedings of the 37th ACM International Conference on the Design of Communication","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129236020","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Dynamic design for technical communication","authors":"L. Kim, L. Lane","doi":"10.1145/3328020.3353929","DOIUrl":"https://doi.org/10.1145/3328020.3353929","url":null,"abstract":"This report examines current research regarding effective document and interface design for users with varying levels of visual acuity. We argue for ongoing technical and professional communication (TPC) inclusive design practices that adopt a version of evidence-based practice (EBP) as a potentially effective approach towards optimizing research and development. We also discuss best practices and dynamic guidelines for building an encompassing accessibility experience that addresses a more complex set of user needs than is often considered. We focus on design issues affecting users with low vision in this study and detail an emerging research partnership with our local Veteran's Affairs Visual Impairment Specialist Team (VIST).","PeriodicalId":262930,"journal":{"name":"Proceedings of the 37th ACM International Conference on the Design of Communication","volume":"102 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129803094","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}