Proceedings of the 37th ACM International Conference on the Design of Communication最新文献

{"title":"Improving student food insecurity interfaces","authors":"A. Mara","doi":"10.1145/3328020.3353933","DOIUrl":"https://doi.org/10.1145/3328020.3353933","url":null,"abstract":"This research report details how collaborative research teams used a mixed-methods research and design process to iterate and improve student food insecurity online portals and to better position the university to more directly address both student resiliency goals and unsustainable university community behaviors. Earlier student research teams collected data on potential interventions to increase broadly-identified student sustainability behaviors (behaviors like recycling, using mass transit, and reducing water use and food waste) through two semester-long diary studies. Diary studies revealed student ambivalence about being tasked with documenting personal sustainability behaviors while also trying to improve personal economic and social well-being. In order to foster awareness and improvement of student sustainability, collaborative facultystaff-student design teams reframed the sustainability intervention prompt into a student resiliency enquiry. Based on lessons learned from the student diary studies and institutional longitudinal attitude surveys, the staff-faculty-student teams designed student resiliency research to investigate the more immediate nutritional needs of at-risk students. Faculty and staff researchers asked student researchers to measure student user perceptions, attitudes, and activity to uncover how students navigate food insecurity. Student research teams processed the longitudinal survey data, collected user research data, and ideated solutions to student food insecurity through sketch-boards and interactive mockups. By turning the tools of UX research and design to locate opportunities for improving student experiences, research teams were able to successfully reframe the problem space in a way that would bypass questions of epideictic moral evaluation, and would instead enlist participants in defining the forensic qualities of the problem. Researchers discovered opportunities to solve scarcity problems that can both be described as rooted in sustainability and resiliency. The iterative, mixed-methods research approach invited greater participant understanding and consent by investigating preferred participant conceptual frameworks, and adopting a framework that acknowledged concerns that predominate participants' lived experience.","PeriodicalId":262930,"journal":{"name":"Proceedings of the 37th ACM International Conference on the Design of Communication","volume":"34 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117062270","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Negotiating research stance: an ecology of tensions in the design and practice of community-engaged research","authors":"W. M. Simmons, Timothy R. Amidon","doi":"10.1145/3328020.3353955","DOIUrl":"https://doi.org/10.1145/3328020.3353955","url":null,"abstract":"This article investigates tensions and challenges with enacting community-engaged research (CER) in the fields of communication design, technical communication, and community literacy. Drawing from interviews with 13 participants, we constructed a heuristic that identifies six tensions community-engaged researchers (CERs) often negotiate through their research stance: (1) embodiment and identity, (2) access and relationships, (3) interventions and actions, (4) institutions and disciplinarity, (5) intentions and outcomes, and (6) disclosure and write-up. CERs described the tensions as concurrent, noting that shifting commitments, liminality, and time were factors that span categories. These findings underscore the necessity of opening spaces in disciplinary and institutional contexts to value and recognize intellectual work associated with CER such as trust building, boundary negotiation, methodological construction, and relationship maintenance.","PeriodicalId":262930,"journal":{"name":"Proceedings of the 37th ACM International Conference on the Design of Communication","volume":"3 3","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"120982967","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Challenges and insights for fostering academic-industry collaborations in UX","authors":"Laura Gonzales, H. N. Turner","doi":"10.1145/3328020.3353921","DOIUrl":"https://doi.org/10.1145/3328020.3353921","url":null,"abstract":"Research in technical communication and user-experience points to the value of building academic and industry collaborations and conversations [1-4]. However, academic research is not as accessible to industry practitioners as it should be, and more conversations are needed to foster successful and sustainable academic-industry partnerships [5-6]. Drawing on this work, this experience report is presented by academics who engage in collaborative projects with industry practitioners across institutional, disciplinary, and regional settings. We discuss our experiences as women in technology design, specifically focusing on how industry-academia collaborations face particular challenges when they are enacted by women and women of color.","PeriodicalId":262930,"journal":{"name":"Proceedings of the 37th ACM International Conference on the Design of Communication","volume":"41 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123556793","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Building bridges to customer needs in open source documentation","authors":"Ashley R. Hardin","doi":"10.1145/3328020.3353917","DOIUrl":"https://doi.org/10.1145/3328020.3353917","url":null,"abstract":"The Red Hat OpenShift documentation repository is situated in a unique open source environment in which anybody with a GitHub account can contribute directly to the documentation set. One of the primary contributors to the documentation repository are developers, which presents a challenge. The technical writers on the Red Hat OpenShift documentation team who collaboratively write, edit, and merge these contributions are faced with the challenge of maintaining user-centered rather than engineering- centered documentation. Furthermore, the technical writers lack direct interaction with external customers. Considering these challenges, this industry insight report discusses several methods that can be employed to maintain a customer-centric focus and improve the documentation set: focus on user stories, network with internal customers and stakeholders who work closest with external customers, and seek opportunities to work on customer cases.","PeriodicalId":262930,"journal":{"name":"Proceedings of the 37th ACM International Conference on the Design of Communication","volume":"150 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116572544","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Games and technical communication at the crossroads: defining and designing game studies","authors":"Alisha Karabinus","doi":"10.1145/3328020.3353908","DOIUrl":"https://doi.org/10.1145/3328020.3353908","url":null,"abstract":"As connections between professional and technical communication (PTC) scholarship and games studies increase, interrogating the disciplinary landscape of game studies becomes necessary. This project presents a strategy for mixed-method analysis to undertake that interrogation, in line with the social justice turn in PTC.","PeriodicalId":262930,"journal":{"name":"Proceedings of the 37th ACM International Conference on the Design of Communication","volume":"192 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123304040","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Startup workplace, mobile games, and older adults: a practical guide on UX, usability, and accessibility evaluation","authors":"André de Lima Salgado, Fernanda Maciel Federici, Renata Pontin de Mattos Fortes, V. Motti","doi":"10.1145/3328020.3353948","DOIUrl":"https://doi.org/10.1145/3328020.3353948","url":null,"abstract":"Mobile game applications stand as a profitable market, being mostly represented by independent startups striving to overcome their lack of experience. One of their big challenges refers to the adoption of mobile games by older adults. Appropriated methods for usability, accessibility and user experience (UX) evaluation of such domain remains a few in the literature. Engineering methods are still required for startup companies to overcome the challenge. In this paper, we sought to build evaluation methods for the context of startups, mobile games and older adults. This study is an empirical research based on techniques from the constructivist grounded theory methodology. Our findings show a lean framework aiming to guide startup practitioners to diagnose usability, accessibility and UX issues from tests of mobile games with older adults. We also provide a guide to usability and accessibility heuristics that can be employed to inspect the domain.","PeriodicalId":262930,"journal":{"name":"Proceedings of the 37th ACM International Conference on the Design of Communication","volume":"13 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134192258","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The food locker: an innovative, user-centered approach to address food insecurity on campus","authors":"E. Schoch, A. Choi, Harrison Lee, Sequoia Connor, E. Rose","doi":"10.1145/3328020.3353956","DOIUrl":"https://doi.org/10.1145/3328020.3353956","url":null,"abstract":"Food insecurity is a growing problem on college campuses. By following a user-centered design process, our team envisioned how design can be a tool for enacting social justice. By posing the question \"How might we support college students challenged by food insecurity?\" we designed a product called the Food Locker that paired an online ordering system with a collection of lockers for students to discreetly and conveniently retrieve items from the campus food pantry. In this experience report, we introduce the growing problem of food insecurity on college campuses, discuss how this issue connects to concerns of inclusion, equity and access, and then detail the steps we took to design the Food Locker. We conclude by reflecting on the process, exploring next steps and calling for continued focus on using design to identify interventions for social justice through UCD.","PeriodicalId":262930,"journal":{"name":"Proceedings of the 37th ACM International Conference on the Design of Communication","volume":"30 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134274483","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"A corpus-assisted analysis of recruitment postings in content strategy","authors":"Chenxing Xie","doi":"10.1145/3328020.3353904","DOIUrl":"https://doi.org/10.1145/3328020.3353904","url":null,"abstract":"With the rapidly evolving landscape in industry, content strategy poses a pressing demand from college graduates. By examining recruitment postings for content strategist positions in December 2018 and identifying significant characteristics in qualifications, responsibilities, and specialized skills, this study found the continuing emphases of web and multimedia platforms of content as well as written communication skills. The results also shed light on technical communication educators and students.","PeriodicalId":262930,"journal":{"name":"Proceedings of the 37th ACM International Conference on the Design of Communication","volume":"15 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131254017","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Developing a transdisciplinary, qualitative approach to writing technology research","authors":"Devon Cook","doi":"10.1145/3328020.3353912","DOIUrl":"https://doi.org/10.1145/3328020.3353912","url":null,"abstract":"This research project is built around empirical observations and interviews conducted with expert letterpress typesetters in the United States. These observations and interviews focused on participants' composition processes, placing fine-grained analysis of their observable habits and actions in the context of their explanations of these habits and actions. Observation and interview data was collected and analyzed with the goal of describing \"intra-actions\" [1] present in the relationship between human and machine. Preliminary results show evidence of a wide variety of intra-actions, including the following: habits and actions based on a desire for efficiency, a cyclical composing process, a concern for correctness, and a deference to letterpress printing's history. By taking seriously the ways in which the traditional concept of agency has been complicated by new materialist and posthuman theories, this study looks for ways to diversify and improve research methods for understanding how humans engage in the complex design activities that is writing. If the user is adding any new data, they should make sure to style it as per the instructions provided in previous sections.","PeriodicalId":262930,"journal":{"name":"Proceedings of the 37th ACM International Conference on the Design of Communication","volume":"41 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128307540","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Blue shift: \"policing\" metaphors for professional ecologies","authors":"Joseph Forte","doi":"10.1145/3328020.3353942","DOIUrl":"https://doi.org/10.1145/3328020.3353942","url":null,"abstract":"Communication scholars employ metaphors to illustrate the ways that knowledge is produced in professional contexts. This poster argues that current metaphors casting professional texts in ecological and economical terms deserve reevaluation. To do this, it uses a content analysis of ethnographic notes from \"ride-along\" sessions and interviews with police officers in a mid-sized Midwestern town to construct a model of how law enforcement officers use technology to generate criminal evidence while on patrol. The model, which emphasizes the importance of \"space\" and \"authority\" in addition to traditional ecological metaphors of scope and time, is displayed in a graphical flow-chart that illustrates the capture, transmittal, and storage of this evidence. By illuminating these processes, it not only provides a clearer understanding of the role that these concepts play in genre ecologies, but also points to the complex ways that professional ecologies impart meaning to professional texts in the criminal justice system --- for better and for worse.","PeriodicalId":262930,"journal":{"name":"Proceedings of the 37th ACM International Conference on the Design of Communication","volume":"282 5 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127487101","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}