{"title":"Not just users: mapping the range of user roles in open development games projects","authors":"Luke Thominet","doi":"10.1145/3328020.3353937","DOIUrl":"https://doi.org/10.1145/3328020.3353937","url":null,"abstract":"Open video game development systems provide a useful model for designing an engaging user experience (UX) research project. While UX research has typically framed people simultaneously as research subjects and users of a technology, some work has also problematized each of these categorizations. For instance, UX practitioners have questioned the framing of people as generic users, and participatory design has repositioned participants as co-owners of the results of research. This article offers a complimentary perspective by applying the concept of user roles to the activity of participation in open development. Open development, which is the prolonged process where incomplete games are publicly released and iterated on based on player feedback, is fundamentally a UX research process. In open development projects, user-participants adopt a variety of roles, including acting as consumers, players, bug reporters, player support services, community moderators, reviewers, developer advocates, playtesters, quality assurance testers, content creators, and ideators. This paper builds definitions for the user-participant roles and offers examples from the online forums for an open development game. Finally, it argues that we can design communications systems to support these roles.","PeriodicalId":262930,"journal":{"name":"Proceedings of the 37th ACM International Conference on the Design of Communication","volume":"2 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129164451","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Documentation as a cross-cutting concern of software","authors":"J. D. Palmer, Nakai McAddis","doi":"10.1145/3328020.3353949","DOIUrl":"https://doi.org/10.1145/3328020.3353949","url":null,"abstract":"Traditionally, software documentation is either embedded directly into the source code as comments and therefore tightly coupled to it or maintained separately and completely divorced from the code. This work explores an alternative mechanism for writing, storing, and maintaining software documentation where comment points derived from revision control artifacts associated with the software are embedded in source code. These comment points abstractly link to software documentation, which is stored separately from the source code but remains maintainable from the source code using traditional software development tools and workflows, or using documentation focused tools like wikis. By treating documentation as a cross-cutting concern of source code, we intend to increase the modularity of documentation. This, in turn, allows different documentation concerns to be supported without mixing those concerns. Examples of such concerns include documentation associated with the architectural design, articulated requirements for the software, a literate description of algorithms, external developer API documentation, accessibility of international documentation, and pedagogical exposition.","PeriodicalId":262930,"journal":{"name":"Proceedings of the 37th ACM International Conference on the Design of Communication","volume":"89 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115617079","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Affordable patient record automation for small clinics: field testing the piClinic console","authors":"Robert B. Watson","doi":"10.1145/3328020.3353916","DOIUrl":"https://doi.org/10.1145/3328020.3353916","url":null,"abstract":"Small clinics in low-middle-income countries frequently lack the financial and technical resources to support patient-record automation---relying instead on paper records to track patient visits. Earlier successes introducing automated solutions into these clinics often eroded quickly after external support was withdrawn. The piClinic Console is designed to automate key aspects of patient information management in small, limited-resource clinics so as to introduce automation into a clinic in a way that the clinic can sustain with little or no additional support. Unlike previous efforts to scale down existing medical records systems for a small clinic, the piClinic Console was developed to include only the functions that benefit most from automation. The design was implemented to work on low-cost hardware to minimize initial cost and dependence on external support. After encouraging laboratory test results, this design was tested in four Honduran clinics to evaluate the users' experiences and the utility of the design. Clinic response was universally positive; however, field testing identified that success relied on accommodating the different roles in the clinic, supporting at least one printer, and enabling multiple users to access the system from multiple devices.","PeriodicalId":262930,"journal":{"name":"Proceedings of the 37th ACM International Conference on the Design of Communication","volume":"25 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114524793","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Artificial intelligence in news photographs: a cross-cultural visual content analysis","authors":"Yeqing Kong","doi":"10.1145/3328020.3353905","DOIUrl":"https://doi.org/10.1145/3328020.3353905","url":null,"abstract":"Given that little research has focused on how Artificial Intelligence (AI) is visually constructed in mass media, this article employs visual content analysis to examine the construction of human-AI relations in news media photographs in the U.S. and China. The findings suggest that a human-centered approach should be adopted in the visual communication design of AI. Journalists and professional communicators should make effort to highlight the necessary role of humans and avoid the exclusive focus on AI.","PeriodicalId":262930,"journal":{"name":"Proceedings of the 37th ACM International Conference on the Design of Communication","volume":"17 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131603795","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Zsuzsanna B. Palmer, Sushil K. Oswal, Sherena Huntsman
{"title":"Breaking the exclusionary boundary between user experience and access","authors":"Zsuzsanna B. Palmer, Sushil K. Oswal, Sherena Huntsman","doi":"10.1145/3328020.3353920","DOIUrl":"https://doi.org/10.1145/3328020.3353920","url":null,"abstract":"This paper expands the scope of designing for accessibility by proposing three design strategies that allow crosspollinations between accessible, user-centered design, cross-cultural design, and participatory design to break down the boundaries between the concepts of user experience and accessibility while involving all users in the UX research and design process.","PeriodicalId":262930,"journal":{"name":"Proceedings of the 37th ACM International Conference on the Design of Communication","volume":"21 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128895490","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Humberto Lidio Antonelli, Leonardo Sensiate, W. Watanabe, Renata Pontin de Mattos Fortes
{"title":"Challenges of automatically evaluating rich internet applications accessibility","authors":"Humberto Lidio Antonelli, Leonardo Sensiate, W. Watanabe, Renata Pontin de Mattos Fortes","doi":"10.1145/3328020.3353950","DOIUrl":"https://doi.org/10.1145/3328020.3353950","url":null,"abstract":"Over the past decade, the Web has provided users with interactivity through Rich Internet Applications (RIAs). However, most applications still have not implemented accessible solutions in their components. Apart from the high level of difficulty of manual assessments of accessibility in RIAs, such applications lack automatic tools that support the process. The dynamic nature of web content leads to the updating of automated tools to include techniques that identify and classify the several components that comprise RIAs. This paper discusses the state-of-the-art and limitations of current automatic tools that assess the accessibility of RIAs, and presents a meta-review of multidisciplinary techniques towards motivating research on improvements in such tools. The study contributes to the availability of accessible RIAs for disabled users, which include components with recent technologies and innovative features in web interfaces.","PeriodicalId":262930,"journal":{"name":"Proceedings of the 37th ACM International Conference on the Design of Communication","volume":"10 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132714252","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"How queer theory can inform design thinking pedagogy","authors":"Zarah C. Moeggenberg, Rebecca Walton","doi":"10.1145/3328020.3353924","DOIUrl":"https://doi.org/10.1145/3328020.3353924","url":null,"abstract":"We consider how to incorporate queer rhetorics into design curricula to amplify the potential of design thinking for addressing considerations of social justice. We theorize queered pedagogical approaches to design thinking in technical communication. Engaging praxis through queer rhetorical theory and design thinking, we consider how queer theory can inform our pedagogies and how we scaffold our students in thinking about design. To illustrate the promise of queer rhetorics for enriching design thinking pedagogy, we present extended examples, including assignments and correlating class activities, to illustrate how to enact recommendations for using working closets, queer time, and queer space. We illustrate that this concept is relevant to a range of approaches to design thinking.","PeriodicalId":262930,"journal":{"name":"Proceedings of the 37th ACM International Conference on the Design of Communication","volume":"20 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126874003","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Communicating design-related intellectual influence: towards visual references","authors":"J. Beck, Omar Sosa Tzec, John Millar Carroll","doi":"10.1145/3328020.3353947","DOIUrl":"https://doi.org/10.1145/3328020.3353947","url":null,"abstract":"Prototype-driven design research often involves collecting and analyzing designed artifacts in annotated portfolios and design workbooks. These collections constitute important sources of intellectual influence for researchers, yet communicating this influence presents unique challenges, such as the difficulty of translating the aesthetic, material, or interactive qualities of a designed artifact into written text. Building on discourses of visual thinking and visual imagery in science communication and HCI research, this paper introduces, and elaborates, a novel research communication design concept called \"visual references,\" which combine bibliographic information with photographic images, textual annotations, and diagrammatic annotations in order to communicate design-related intellectual influence.","PeriodicalId":262930,"journal":{"name":"Proceedings of the 37th ACM International Conference on the Design of Communication","volume":"13 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122044631","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Design tensions: interaction criticism on Instagram's mobile interface","authors":"O. Sosa-Tzec","doi":"10.1145/3328020.3353944","DOIUrl":"https://doi.org/10.1145/3328020.3353944","url":null,"abstract":"User interfaces are continually evolving. Contemporary interfaces, particularly mobile interfaces, have developed their own design language as they have discarded skeuomorphs and metaphorical representations to support their design and introduced features not available before in desktop interfaces. Despite the pervasiveness of mobile interfaces, researchers have neglected the development of theory that accounts for how they still connect with or deviate from early interface design constructs. This paper adapts the notion of metaphorical tension to formulate and explore a new construct, design tension, which scopes an exercise of interaction criticism on Instagram's interface. As a result, this paper argues that design tension is useful to account for how interface components introduce features that are discordant to interface standards and best practices, things from the real world, and the user's belief system. It also suggests that both the method and construct can be applied to other communication design artifacts distinct from interfaces to produce intermediate-level knowledge.","PeriodicalId":262930,"journal":{"name":"Proceedings of the 37th ACM International Conference on the Design of Communication","volume":"12 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125748473","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Beyond cultural dimensions: digital inclusion in global UX","authors":"N. Shalamova","doi":"10.1145/3328020.3353923","DOIUrl":"https://doi.org/10.1145/3328020.3353923","url":null,"abstract":"Today's global digital climate is characterized by a variety of UX communities that are emerging online for the first time. While many technology companies have developed design systems and practices to address the needs of global users, there is a noticeable gap in understanding of global UX in technical communication and even in UX education. The purpose of such experience report is to outline a framework for establishing a shared understanding of global UX. The framework relies on inclusive design as a guiding philosophy and is based on my experience developing and teaching a global UX course in an undergraduate UX program. This paper briefly outlines the purpose and key topics of a global UX course at [school name omitted intentionally]. The paper concludes with a call for UX educators to engage with the topic of global UX through curriculum development and research.","PeriodicalId":262930,"journal":{"name":"Proceedings of the 37th ACM International Conference on the Design of Communication","volume":"7 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127302072","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}