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Proceedings of the 37th ACM International Conference on the Design of Communication最新文献

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The productive use of boundaries in a collaborative digital project 在协作数字项目中有效地使用边界
Proceedings of the 37th ACM International Conference on the Design of Communication Pub Date : 2019-10-04 DOI: 10.1145/3328020.3353928
J. Gibbons, Rebekah Small
{"title":"The productive use of boundaries in a collaborative digital project","authors":"J. Gibbons, Rebekah Small","doi":"10.1145/3328020.3353928","DOIUrl":"https://doi.org/10.1145/3328020.3353928","url":null,"abstract":"This experience report discusses the inherently collaborative nature of multimodal projects. We argue that teams working on digital publications in particular must have established governance structures that are rigid enough to outline the responsibilities of each role while flexible enough to ensure individual agency and adapt to changes in technology and staff turnover. We use our experiences working on Sherlockian.net, an important resource for the Sherlock Holmes fan community, to provide examples of the collaborative nature of digital projects and illustrate the importance of proper governance. The report concludes with the following actionable recommendations for others working on similar projects: build teams with varied skill sets, establish expectations for collaborative practices, specify the governance and workflow of the project, ensure that all procedures are constantly updated to reflect changes in technology and staff composition, and provide space within the established guidelines and procedures for individual agency.","PeriodicalId":262930,"journal":{"name":"Proceedings of the 37th ACM International Conference on the Design of Communication","volume":"96 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116894106","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Boundary of content ecology: chatbots, user experience, heuristics, and pedagogy 内容生态的边界:聊天机器人、用户体验、启发式和教育学
Proceedings of the 37th ACM International Conference on the Design of Communication Pub Date : 2019-10-04 DOI: 10.1145/3328020.3353931
Huiling Ding, N. Ranade, Alexandra Cata
{"title":"Boundary of content ecology: chatbots, user experience, heuristics, and pedagogy","authors":"Huiling Ding, N. Ranade, Alexandra Cata","doi":"10.1145/3328020.3353931","DOIUrl":"https://doi.org/10.1145/3328020.3353931","url":null,"abstract":"The increasing use of AI-powered chatbots has been transforming how technical communicators interact with users, content, and technologies. Menu-based, rule-based, or AI-powered, chatbots help automate customer service and technical support while moving away from more traditional web- or app-based frameworks. This panel explores how technical communicators design, teach, and evaluate chatbots before discussing lessons about user research, usability testing, information architecture, and new competencies that have to be introduced to prepare technical communication students to work toward/with useful and usable automated content.","PeriodicalId":262930,"journal":{"name":"Proceedings of the 37th ACM International Conference on the Design of Communication","volume":"8 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114900506","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 5
Optimizing design thinking: theatrical improv's effects on creativity within groups 优化设计思维:戏剧即兴表演对群体创造力的影响
Proceedings of the 37th ACM International Conference on the Design of Communication Pub Date : 2019-10-04 DOI: 10.1145/3328020.3353911
Nicholas Hennigan
{"title":"Optimizing design thinking: theatrical improv's effects on creativity within groups","authors":"Nicholas Hennigan","doi":"10.1145/3328020.3353911","DOIUrl":"https://doi.org/10.1145/3328020.3353911","url":null,"abstract":"This study builds upon current research correlating the relationship among improvisation (improv), divergent thinking, and emotions. A recent study looked at the affect improv had on an individual's ability to think divergently and effect their emotional state. My research extends this inquiry and examines the question: How does improv affect a group's ability to think divergently as it relates to the Design Thinking process? Using a modified version of the Alternative Use Test (AUT) and traditional Profile of Mood States - Short Form (POMS-SF) to measure a groups divergent thinking ability and mood, I will compare results from a control and treatment group.","PeriodicalId":262930,"journal":{"name":"Proceedings of the 37th ACM International Conference on the Design of Communication","volume":"41 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128217137","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Global content strategy: content analysis and observational study of university websites 全球内容战略:高校网站内容分析与观察研究
Proceedings of the 37th ACM International Conference on the Design of Communication Pub Date : 2019-10-04 DOI: 10.1145/3328020.3353909
K. Khan
{"title":"Global content strategy: content analysis and observational study of university websites","authors":"K. Khan","doi":"10.1145/3328020.3353909","DOIUrl":"https://doi.org/10.1145/3328020.3353909","url":null,"abstract":"With the internationalization of higher education, websites of academic institutions have become more important in providing information about the institutions and creating global visibility. The educational institutions have multiple audiences, with students from different countries accessing the same information. To meet the needs of a diverse audience, an effective content strategy is required. This research examines content strategies used by websites of top Pakistani and US universities, followed by observational studies with participants from different countries. The reactions and experiences of participants while navigating the websites, combined with cultural theories and content analysis, highlighted the importance of cultural factors, academic environment, and the target audience in online communication. These results can be used to create an effective content strategy, overcoming key issues faced by the participants.","PeriodicalId":262930,"journal":{"name":"Proceedings of the 37th ACM International Conference on the Design of Communication","volume":"149 27","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114004910","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Tactical technical communication in communities: legitimizing community-created user-generated instructions 社区中的战术技术交流:使社区创造的用户生成的指令合法化
Proceedings of the 37th ACM International Conference on the Design of Communication Pub Date : 2019-10-04 DOI: 10.1145/3328020.3353927
Avery C. Edenfield, Lehua Ledbeter
{"title":"Tactical technical communication in communities: legitimizing community-created user-generated instructions","authors":"Avery C. Edenfield, Lehua Ledbeter","doi":"10.1145/3328020.3353927","DOIUrl":"https://doi.org/10.1145/3328020.3353927","url":null,"abstract":"User-created guides, or the \"do-it-yourself\" (DIY) genre of online procedural discourse, offer their audience access to vital knowledge while allowing them to bypass traditional gatekeeping mechanisms. Some vulnerable communities must further subvert or \"hack\" institutions to gain access to information that they need to survive exclusive or oppressive policies. In this article, we present original data in an effort to legitimize the work these communities have done while also challenging the boundaries of what constitutes successful design. Edenfield shares his research of medical information-sharing practices of DIY hormone replacement therapy (HRT) for trans individuals. Ledbetter's study of YouTube's beauty community involved collecting and analyzing user-generated makeup tutorials on YouTube as well as interviewing women who self-identify as members of the community. Both studies prompt a reconsideration of what it means to create successful instructional guides. We suggest strategies for avoiding institutional appropriation of these communities' work and for identifying community spaces and the borders that can protect the wellbeing of marginalized individuals.","PeriodicalId":262930,"journal":{"name":"Proceedings of the 37th ACM International Conference on the Design of Communication","volume":"41 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125296592","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 6
Conditional usability testing for UX optimization 用户体验优化的条件可用性测试
Proceedings of the 37th ACM International Conference on the Design of Communication Pub Date : 2019-10-04 DOI: 10.1145/3328020.3353906
N. Ranade
{"title":"Conditional usability testing for UX optimization","authors":"N. Ranade","doi":"10.1145/3328020.3353906","DOIUrl":"https://doi.org/10.1145/3328020.3353906","url":null,"abstract":"This paper describes a novel conditional testing approach to optimize usability tests. To use this method, we need to revisit conventional usability testing approaches to redefine task based classification methods, conduct tests using efficient time tracking systems, and define time based logical algorithms to gauge user expertise. This approach is designed to increase the number of tasks that can be tested in a given time which reduces the number of iterations, thus optimizing the usability testing process.","PeriodicalId":262930,"journal":{"name":"Proceedings of the 37th ACM International Conference on the Design of Communication","volume":"31 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130648551","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
UX methods in the data lab: arguing for validity 数据实验室中的用户体验方法:论证有效性
Proceedings of the 37th ACM International Conference on the Design of Communication Pub Date : 2019-10-04 DOI: 10.1145/3328020.3353954
Trinity C. Overmyer
{"title":"UX methods in the data lab: arguing for validity","authors":"Trinity C. Overmyer","doi":"10.1145/3328020.3353954","DOIUrl":"https://doi.org/10.1145/3328020.3353954","url":null,"abstract":"Based on a case study at a national science lab, this paper outlines strategies for demonstrating the value of technical communication research when working with subject matter experts in both data and domain sciences. This paper argues that technical communicators can find common goals with experts in highly technical fields using UX methods as the medium of identification, particularly in the realm of scientific computing. This paper outlines a qualitative usability method created for data scientists at the lab to validate highly specialized scientific visualization applications.","PeriodicalId":262930,"journal":{"name":"Proceedings of the 37th ACM International Conference on the Design of Communication","volume":"139 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131563700","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 5
Chinese women's rhetorical agency in reproduction and social media 中国女性在生殖和社交媒体中的修辞能动性
Proceedings of the 37th ACM International Conference on the Design of Communication Pub Date : 2019-10-04 DOI: 10.1145/3328020.3353910
Hua Wang
{"title":"Chinese women's rhetorical agency in reproduction and social media","authors":"Hua Wang","doi":"10.1145/3328020.3353910","DOIUrl":"https://doi.org/10.1145/3328020.3353910","url":null,"abstract":"This research examines twenty pregnant women's and new mothers' posts on the 2017/2018 number-one childbirth and parenting app in China, named Baby Tree, to see how these women have written their embodied experience of pregnancy and mothering into the online narratives and stories. This study also examines how women respond to China's dominant and hegemonic healthcare and medical discourse and practice while simultaneously asserting their rhetorical agency politically and economically through online writing.","PeriodicalId":262930,"journal":{"name":"Proceedings of the 37th ACM International Conference on the Design of Communication","volume":"288 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116585169","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Crossing boundaries with research tools: the value of a mobile ethnography platform developed for customer experience research for technical communication 跨越研究工具的边界:为技术交流的客户体验研究开发的移动人种学平台的价值
Proceedings of the 37th ACM International Conference on the Design of Communication Pub Date : 2019-10-04 DOI: 10.1145/3328020.3353926
S. Read
{"title":"Crossing boundaries with research tools: the value of a mobile ethnography platform developed for customer experience research for technical communication","authors":"S. Read","doi":"10.1145/3328020.3353926","DOIUrl":"https://doi.org/10.1145/3328020.3353926","url":null,"abstract":"This experience report discusses the value of a commercially available mobile ethnography tool used by customer experience researchers in the tourism and retail industries for research in technical communication. It reports on a test study conducted called \"Day in the Life\" with 5 participants working in technical communication, UX Design, and related fields. Four areas of concern are explored: usability of tool for participants, what the tool can and cannot measure, study designs supported by the tool, and securing IRB approval. Overall, this report discusses whether the tool gathers the right kind of contextual data for technical communication research.","PeriodicalId":262930,"journal":{"name":"Proceedings of the 37th ACM International Conference on the Design of Communication","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130222541","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Smart toys and children's privacy: usable privacy policy insights from a card sorting experiment 智能玩具和儿童隐私:来自卡片分类实验的可用隐私政策见解
Proceedings of the 37th ACM International Conference on the Design of Communication Pub Date : 2019-10-04 DOI: 10.1145/3328020.3353951
André de Lima Salgado, Felipe Dias, João Pedro Rodrigues Mattos, Renata Pontin de Mattos Fortes, P. Hung
{"title":"Smart toys and children's privacy: usable privacy policy insights from a card sorting experiment","authors":"André de Lima Salgado, Felipe Dias, João Pedro Rodrigues Mattos, Renata Pontin de Mattos Fortes, P. Hung","doi":"10.1145/3328020.3353951","DOIUrl":"https://doi.org/10.1145/3328020.3353951","url":null,"abstract":"Smart toys are new to the Internet of Things market, and its connectivity to the cloud have raised concerns about children's privacy. Parents and legal guardians have striven to protect the privacy of their owns. However, current approaches for privacy control still lack usability for lay people. In this paper, we have explored the use of Card Sorting to enhance the usability of a privacy control for smart toys. Our goal was to identify and describe benefits of this technique to the design of more usable privacy controls. For this reason, we conducted a case study with voluntarily participants. We chose a parental control model from the literature to be the subject of evaluation for the experiment. Therefore, we extracted 19 units of information from its interface, and put them into cards for the Card Sorting evaluation. After the experiment, we obtained 30 valid responses. From these responses we performed a cluster analysis to understand the best alternative to group privacy related contents. Our contributions include a new model for nutrition label style mobile parental privacy controls for smart toys, suggestion of Google Material Design icons to be applied as indication for groups of privacy policies and, finally, a six steps process to perform Card Sorting with cluster analysis that does not rely on users' discussions to compose the Information Architecture hierarchy.","PeriodicalId":262930,"journal":{"name":"Proceedings of the 37th ACM International Conference on the Design of Communication","volume":"3 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130985350","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 12
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