{"title":"跨越研究工具的边界:为技术交流的客户体验研究开发的移动人种学平台的价值","authors":"S. Read","doi":"10.1145/3328020.3353926","DOIUrl":null,"url":null,"abstract":"This experience report discusses the value of a commercially available mobile ethnography tool used by customer experience researchers in the tourism and retail industries for research in technical communication. It reports on a test study conducted called \"Day in the Life\" with 5 participants working in technical communication, UX Design, and related fields. Four areas of concern are explored: usability of tool for participants, what the tool can and cannot measure, study designs supported by the tool, and securing IRB approval. Overall, this report discusses whether the tool gathers the right kind of contextual data for technical communication research.","PeriodicalId":262930,"journal":{"name":"Proceedings of the 37th ACM International Conference on the Design of Communication","volume":"1 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2019-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"1","resultStr":"{\"title\":\"Crossing boundaries with research tools: the value of a mobile ethnography platform developed for customer experience research for technical communication\",\"authors\":\"S. Read\",\"doi\":\"10.1145/3328020.3353926\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"This experience report discusses the value of a commercially available mobile ethnography tool used by customer experience researchers in the tourism and retail industries for research in technical communication. It reports on a test study conducted called \\\"Day in the Life\\\" with 5 participants working in technical communication, UX Design, and related fields. Four areas of concern are explored: usability of tool for participants, what the tool can and cannot measure, study designs supported by the tool, and securing IRB approval. Overall, this report discusses whether the tool gathers the right kind of contextual data for technical communication research.\",\"PeriodicalId\":262930,\"journal\":{\"name\":\"Proceedings of the 37th ACM International Conference on the Design of Communication\",\"volume\":\"1 1\",\"pages\":\"0\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2019-10-04\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"1\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Proceedings of the 37th ACM International Conference on the Design of Communication\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.1145/3328020.3353926\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Proceedings of the 37th ACM International Conference on the Design of Communication","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1145/3328020.3353926","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
Crossing boundaries with research tools: the value of a mobile ethnography platform developed for customer experience research for technical communication
This experience report discusses the value of a commercially available mobile ethnography tool used by customer experience researchers in the tourism and retail industries for research in technical communication. It reports on a test study conducted called "Day in the Life" with 5 participants working in technical communication, UX Design, and related fields. Four areas of concern are explored: usability of tool for participants, what the tool can and cannot measure, study designs supported by the tool, and securing IRB approval. Overall, this report discusses whether the tool gathers the right kind of contextual data for technical communication research.
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