{"title":"内容生态的边界:聊天机器人、用户体验、启发式和教育学","authors":"Huiling Ding, N. Ranade, Alexandra Cata","doi":"10.1145/3328020.3353931","DOIUrl":null,"url":null,"abstract":"The increasing use of AI-powered chatbots has been transforming how technical communicators interact with users, content, and technologies. Menu-based, rule-based, or AI-powered, chatbots help automate customer service and technical support while moving away from more traditional web- or app-based frameworks. This panel explores how technical communicators design, teach, and evaluate chatbots before discussing lessons about user research, usability testing, information architecture, and new competencies that have to be introduced to prepare technical communication students to work toward/with useful and usable automated content.","PeriodicalId":262930,"journal":{"name":"Proceedings of the 37th ACM International Conference on the Design of Communication","volume":"8 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2019-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"5","resultStr":"{\"title\":\"Boundary of content ecology: chatbots, user experience, heuristics, and pedagogy\",\"authors\":\"Huiling Ding, N. Ranade, Alexandra Cata\",\"doi\":\"10.1145/3328020.3353931\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"The increasing use of AI-powered chatbots has been transforming how technical communicators interact with users, content, and technologies. Menu-based, rule-based, or AI-powered, chatbots help automate customer service and technical support while moving away from more traditional web- or app-based frameworks. This panel explores how technical communicators design, teach, and evaluate chatbots before discussing lessons about user research, usability testing, information architecture, and new competencies that have to be introduced to prepare technical communication students to work toward/with useful and usable automated content.\",\"PeriodicalId\":262930,\"journal\":{\"name\":\"Proceedings of the 37th ACM International Conference on the Design of Communication\",\"volume\":\"8 1\",\"pages\":\"0\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2019-10-04\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"5\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Proceedings of the 37th ACM International Conference on the Design of Communication\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.1145/3328020.3353931\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Proceedings of the 37th ACM International Conference on the Design of Communication","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1145/3328020.3353931","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
Boundary of content ecology: chatbots, user experience, heuristics, and pedagogy
The increasing use of AI-powered chatbots has been transforming how technical communicators interact with users, content, and technologies. Menu-based, rule-based, or AI-powered, chatbots help automate customer service and technical support while moving away from more traditional web- or app-based frameworks. This panel explores how technical communicators design, teach, and evaluate chatbots before discussing lessons about user research, usability testing, information architecture, and new competencies that have to be introduced to prepare technical communication students to work toward/with useful and usable automated content.
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