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Managing change when integrating artificial intelligence (AI) into the retail value chain: The AI implementation compass
IF 10.5 1区 管理学
Journal of Business Research Pub Date : 2025-02-01 DOI: 10.1016/j.jbusres.2025.115198
Jeandri Robertson , Elsamari Botha , Kim Oosthuizen , Matteo Montecchi
{"title":"Managing change when integrating artificial intelligence (AI) into the retail value chain: The AI implementation compass","authors":"Jeandri Robertson ,&nbsp;Elsamari Botha ,&nbsp;Kim Oosthuizen ,&nbsp;Matteo Montecchi","doi":"10.1016/j.jbusres.2025.115198","DOIUrl":"10.1016/j.jbusres.2025.115198","url":null,"abstract":"<div><div>In a complex business environment, the quest for intelligent solutions has placed artificial intelligence (AI) at the center of many operational business decisions, particularly within the retail sector. As retailers’ investment in AI disrupts value chains, they must adapt to organizational changes, yet limited research exists on how to address organizational challenges when integrating AI into the retail value chain. Using 23 expert interviews with retail executives and AI vendors, this study investigates the socio-technical challenges retailers encounter when integrating AI into their value chain and offers strategies to address these organizational hurdles. We identify micro-, meso-, and macro-level factors impacting AI implementation in retail and propose an AI Implementation Compass to address the change management process. This framework serves as a guide to navigate the complex landscape of AI adoption, emphasizing a holistic approach that considers not only internal organizational dynamics, but also external market forces.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"189 ","pages":"Article 115198"},"PeriodicalIF":10.5,"publicationDate":"2025-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143171184","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Corrigendum to “The effect of different types of virtual influencers on consumers’ emotional attachment” [J. Bus. Res. 177 (2024) 114646]
IF 10.5 1区 管理学
Journal of Business Research Pub Date : 2025-02-01 DOI: 10.1016/j.jbusres.2024.115148
Ji Yan , Senmao Xia , Amanda Jiang , Zhibin Lin
{"title":"Corrigendum to “The effect of different types of virtual influencers on consumers’ emotional attachment” [J. Bus. Res. 177 (2024) 114646]","authors":"Ji Yan ,&nbsp;Senmao Xia ,&nbsp;Amanda Jiang ,&nbsp;Zhibin Lin","doi":"10.1016/j.jbusres.2024.115148","DOIUrl":"10.1016/j.jbusres.2024.115148","url":null,"abstract":"","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"189 ","pages":"Article 115148"},"PeriodicalIF":10.5,"publicationDate":"2025-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143171252","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The kaleidoscope of international business – The past, current, and future development of theory
IF 10.5 1区 管理学
Journal of Business Research Pub Date : 2025-02-01 DOI: 10.1016/j.jbusres.2025.115205
Peter Buckley
{"title":"The kaleidoscope of international business – The past, current, and future development of theory","authors":"Peter Buckley","doi":"10.1016/j.jbusres.2025.115205","DOIUrl":"10.1016/j.jbusres.2025.115205","url":null,"abstract":"","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"189 ","pages":"Article 115205"},"PeriodicalIF":10.5,"publicationDate":"2025-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143171255","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The platform economy and futures of market societies: Salient tensions in ecosystem evolution
IF 10.5 1区 管理学
Journal of Business Research Pub Date : 2025-02-01 DOI: 10.1016/j.jbusres.2024.115037
Udo Zander, Lixin Lu, Gianluca Chimenti
{"title":"The platform economy and futures of market societies: Salient tensions in ecosystem evolution","authors":"Udo Zander,&nbsp;Lixin Lu,&nbsp;Gianluca Chimenti","doi":"10.1016/j.jbusres.2024.115037","DOIUrl":"10.1016/j.jbusres.2024.115037","url":null,"abstract":"<div><div>The so-called platform economy is currently one of the most popular abstractions in business research, often seen as acting as a bellwether for the continued march into market society. Yet, there is a need to better understand the evolution and co-constitutive character of platform ecosystem actor relations and their effects on the development of innovation, markets and society. We focus on the conditions under which these ecosystems evolve and, in particular, the effects of four identified salient tensions (labelled “collaboration and competition”, “periphery and core”, “value creation and value capture”, and “global and local”) on ecosystem generativity. Our analysis applies a socio-technical perspective that emphasizes the role of moderate tension levels in intra-and inter-platform ecosystem social interaction as drivers of evolution, which can sustain further development of innovations and shaping of markets. We discuss risks of tension levels rising or dwindling excessively due to processes of market concentration, collusion and quasi-monopolization, excessive focus on control and value capture, and heightened geopolitical frictions, against which the platform economy is by no means immune. As the evolution of platform ecosystems is intimately interwoven with our understanding of markets, we deliberate over how recently altered socio-cultural interactions and dependencies may affect the future of market societies.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"189 ","pages":"Article 115037"},"PeriodicalIF":10.5,"publicationDate":"2025-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143169246","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
I Can’t Keep It to Myself Much Longer! How daily affective shifts shape employees’ constructive and destructive voice behaviors
IF 10.5 1区 管理学
Journal of Business Research Pub Date : 2025-02-01 DOI: 10.1016/j.jbusres.2024.115130
Chang-Jun Li , Hua Li , Jingyu Dong , Kunjing Li , Houyong Tao
{"title":"I Can’t Keep It to Myself Much Longer! How daily affective shifts shape employees’ constructive and destructive voice behaviors","authors":"Chang-Jun Li ,&nbsp;Hua Li ,&nbsp;Jingyu Dong ,&nbsp;Kunjing Li ,&nbsp;Houyong Tao","doi":"10.1016/j.jbusres.2024.115130","DOIUrl":"10.1016/j.jbusres.2024.115130","url":null,"abstract":"<div><div>Voice literature has long acknowledged that employees likely speak out after experiencing intense emotions. However, the intensity of certain experienced emotions can increase (upshift) or decrease (downshift) over time and it is unclear how <em>changes in affect</em> influence voice behavior. This research adopts an <em>affective shift perspective</em> to examine how upshifts in activated/deactivated positive (or negative) affect and their interactions predict daily constructive and destructive voice behaviors. Results from two experience sampling studies revealed that an upshift in activated positive affect enhanced daily constructive voice, and a simultaneous upshift in activated negative affect strengthened this effect. Additionally, an upshift in deactivated negative affect triggered daily destructive voice, and a concurrently experienced upshift in deactivated positive affect exacerbated this effect (only in Study 1). These findings advance our understanding of how affect influences voice behavior, offering novel insights into the dynamic affective mechanisms that drive different forms of employee voice.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"189 ","pages":"Article 115130"},"PeriodicalIF":10.5,"publicationDate":"2025-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143169774","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The agile way of working and team adaptive performance: A goal-setting perspective
IF 10.5 1区 管理学
Journal of Business Research Pub Date : 2025-02-01 DOI: 10.1016/j.jbusres.2024.115163
R. Steegh , K.Van De Voorde , J. Paauwe , T. Peeters
{"title":"The agile way of working and team adaptive performance: A goal-setting perspective","authors":"R. Steegh ,&nbsp;K.Van De Voorde ,&nbsp;J. Paauwe ,&nbsp;T. Peeters","doi":"10.1016/j.jbusres.2024.115163","DOIUrl":"10.1016/j.jbusres.2024.115163","url":null,"abstract":"<div><div>The agile way of working gained prominence in business due to its promise of improving team adaptive performance. However, empirical assessment whether it indeed relates to the expected improvement in team adaptive performance and the underlying processes is lagging. We researched the link between the agile way of working and team adaptive performance in a diverse sample of 71 agile teams. Based on goal-setting theory, team goal specificity and goal difficulty were explored as mediators in this link. Results indicate that the agile way of working contributes positively to team adaptive performance, and team goal specificity partially mediates this relationship, while team goal difficulty does not. Our findings shed light on the goal-setting processes involved in agile ways of working and contribute to our understanding of how the agile way of working grants autonomy to teams in setting and specifying goals, ongoing goal refinement, and the ability to prioritize goals.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"189 ","pages":"Article 115163"},"PeriodicalIF":10.5,"publicationDate":"2025-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143169776","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The role of party embeddedness in environmental governance of Chinese firms: An institutional perspective
IF 10.5 1区 管理学
Journal of Business Research Pub Date : 2025-02-01 DOI: 10.1016/j.jbusres.2024.115176
Jian Li , Yueru Zhao , Nengzhi Yao , Qiaozhe Guo , Lexin Zhao
{"title":"The role of party embeddedness in environmental governance of Chinese firms: An institutional perspective","authors":"Jian Li ,&nbsp;Yueru Zhao ,&nbsp;Nengzhi Yao ,&nbsp;Qiaozhe Guo ,&nbsp;Lexin Zhao","doi":"10.1016/j.jbusres.2024.115176","DOIUrl":"10.1016/j.jbusres.2024.115176","url":null,"abstract":"<div><div>Despite the importance of political forces in corporate environmental practices, whether party embeddedness, an important form of political governance, affects corporate environmental investment remains unclear. Drawing on institutional theory, this study explores the relationship between party embeddedness and corporate environmental investment and the moderating roles of three institutional pillars (legal development, media attention and firm polluting status). Utilizing panel data of 1,652 publicly listed firms in China from 2010 to 2022, our findings indicate that the embeddedness of the Chinese Communist Party (CCP) within firms has a positive impact on their environmental investment. Moreover, the positive effect is strengthened for firms in regions with advanced legal development and those in heavily polluting status. These findings contribute to a more comprehensive understanding of political forces in environmental governance and offer important implications for promoting sustainable business practices.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"189 ","pages":"Article 115176"},"PeriodicalIF":10.5,"publicationDate":"2025-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143170211","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Responsible stakeholder engagement marketing
IF 10.5 1区 管理学
Journal of Business Research Pub Date : 2025-02-01 DOI: 10.1016/j.jbusres.2024.115143
V. Kumar , Linda D. Hollebeek , Amalesh Sharma , Bharath Rajan , Rajendra K Srivastava
{"title":"Responsible stakeholder engagement marketing","authors":"V. Kumar ,&nbsp;Linda D. Hollebeek ,&nbsp;Amalesh Sharma ,&nbsp;Bharath Rajan ,&nbsp;Rajendra K Srivastava","doi":"10.1016/j.jbusres.2024.115143","DOIUrl":"10.1016/j.jbusres.2024.115143","url":null,"abstract":"<div><div>By strategically cultivating customers’ engagement, Customer Engagement Marketing (CEM) boosts the firm’s relationships with its customers. However, CEM’s isolated <em>customer</em> focus overlooks the importance of cultivating other firm stakeholders’ (e.g., employees’ or suppliers’) engagement with the firm, exposing a pertinent gap in the literature. Addressing this gap, we conceptualize <em>Responsible Stakeholder Engagement Marketing</em> (RSEM) as a theoretical sub-set of the broader corporate social responsibility (CSR) concept. We define RSEM as <em>a firm’s deliberate strategic effort to stimulate and empower its stakeholders to make responsible contributions to the firm, other stakeholders, and the environment</em>. We also develop a framework and an associated set of propositions that are informed by stakeholder theory, which suggest that a firm’s internal (vs. specific external) stakeholders’ need for the firm’s social responsibility differentially affects its instrumental, compliant and moral RSEM strategy, thereby uniquely impacting (a) its stakeholders’ contributions to the firm, other stakeholders, and the environment, and (b) the firm’s triple bottom-line performance. We conclude by discussing key implications that arise from our analyses.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"189 ","pages":"Article 115143"},"PeriodicalIF":10.5,"publicationDate":"2025-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143170542","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
ESG rating uncertainty and corporate financial misconduct
IF 10.5 1区 管理学
Journal of Business Research Pub Date : 2025-02-01 DOI: 10.1016/j.jbusres.2024.115092
Jian Zhou , Xiaodong Lei
{"title":"ESG rating uncertainty and corporate financial misconduct","authors":"Jian Zhou ,&nbsp;Xiaodong Lei","doi":"10.1016/j.jbusres.2024.115092","DOIUrl":"10.1016/j.jbusres.2024.115092","url":null,"abstract":"<div><div>Drawing on the fraud triangle theory, we examine the impact of environmental, social, and governance (ESG) rating uncertainty on corporate financial misconduct. Using a dataset of Chinese listed companies, we find a positive relationship between ESG rating uncertainty and corporate financial misconduct. The mediation analysis results suggest that this relationship can be explained by increased financial constraints and reduced institutional investor monitoring. Furthermore, we find that the positive relationship between ESG rating uncertainty and corporate financial misconduct is more pronounced in heavily polluting industries and those facing intense competition, whereas board governance, the legal system, and Confucian culture help weaken this positive relationship. Overall, our study provides new evidence that ESG rating uncertainty leads to more corporate financial misconduct, thereby emphasizing the significance of being vigilant to the dark side of divergent ESG ratings in capital market regulation.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"189 ","pages":"Article 115092"},"PeriodicalIF":10.5,"publicationDate":"2025-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143170766","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The length of historical path and the digitalization speed of record labels: A path dependence perspective
IF 10.5 1区 管理学
Journal of Business Research Pub Date : 2025-02-01 DOI: 10.1016/j.jbusres.2024.115150
Ryan W. Tang , Yi Wang
{"title":"The length of historical path and the digitalization speed of record labels: A path dependence perspective","authors":"Ryan W. Tang ,&nbsp;Yi Wang","doi":"10.1016/j.jbusres.2024.115150","DOIUrl":"10.1016/j.jbusres.2024.115150","url":null,"abstract":"<div><div>Drawing on the theory of organizational path dependence, we investigate how the length of historical paths affects the digitalization of record labels—music organizations that release sound recordings and music videos. We propose a negative relationship between the length of a label’s historical path and the speed of its first digital recordings, arguing that this relationship is intensified by the diversification of international markets and music formats, as well as the degree of digitalization of the label type and the home market. While diversification promotes path learning by accumulating knowledge and experience from historically established practices, the degree of digitalization shapes path synergy by determining the extent to which a record label can match its resources with its digital operating environment. Our arguments gain empirical support from analyses of 5,129 record labels in 68 countries between 2000 and 2018.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"189 ","pages":"Article 115150"},"PeriodicalIF":10.5,"publicationDate":"2025-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143171182","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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