{"title":"I feel it, I buy it: Deploy AR-based product presentation to generate satisfying tactile experiences in online retail","authors":"Min Zhang , Yiwei Li , Yuxuan Sun , Lin Sun","doi":"10.1016/j.jbusres.2025.115357","DOIUrl":"10.1016/j.jbusres.2025.115357","url":null,"abstract":"<div><div>The sensorialization of e-commerce environments presents a compelling strategy to mitigate the lack of tactile experiences in online shopping. Grounded in cross-modal mental imagery theory, this study investigates how online product presentation can generate satisfying tactile experiences and drive favorable consumer responses. The findings indicate that augmented reality (AR)-based product presentations generally surpass tactile priming statements in eliciting virtual touch. However, this advantage diminishes in the presence of product-interface textural dissonance, where AR and tactile priming yield comparable effects. Besides, virtual touch enhances consumers’ decision comfort, strengthens purchase intention, and fosters fond memories of online shopping experiences. Moreover, for consumers with heightened contactless service consciousness, the positive effects of virtual touch on purchase intention and memory are attenuated. This study advances research on AR-based product presentation, cross-modal mental imagery, and sensory marketing, while offering practical implications for online retailers to enhance product presentation and marketing communications within technology-mediated shopping environments.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"194 ","pages":"Article 115357"},"PeriodicalIF":10.5,"publicationDate":"2025-04-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143815756","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Rosario Andreu, Laura Rienda, Lorena Ruiz-Fernández
{"title":"The role of intellectual capital and women managers in the internationalization-performance relationship: An analysis of Spanish hotel firms","authors":"Rosario Andreu, Laura Rienda, Lorena Ruiz-Fernández","doi":"10.1016/j.jbusres.2025.115378","DOIUrl":"10.1016/j.jbusres.2025.115378","url":null,"abstract":"<div><div>Many research studies have separately addressed the relationships between internationalization and firm performance, and between Intellectual Capital (IC) and firm performance. The three-way relationship between internationalization, IC and performance has received less attention. However, internationalization allows firms to increase knowledge that can be transformed into IC and contribute to increased firm performance. From the knowledge-based view of the firm, this paper considers IC as a mediating variable in the internationalization-performance relationship. According to this view, knowledge management is key to the development of IC and firm performance. The presence of women in management positions is also analyzed as a moderating variable in this relationship. Increasingly, gender diversity in management teams is associated with both greater growth orientation and higher corporate performance. The results obtained confirm that IC mediates the relationship between internationalization and performance and that the presence of women in management strengthens this relationship.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"194 ","pages":"Article 115378"},"PeriodicalIF":10.5,"publicationDate":"2025-04-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143808061","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Consumers’ smartphone addiction: Impact of engagement and app type on wellbeing","authors":"Emi Moriuchi , Linda D. Hollebeek , Weng Marc Lim","doi":"10.1016/j.jbusres.2025.115379","DOIUrl":"10.1016/j.jbusres.2025.115379","url":null,"abstract":"<div><div>The pervasive use of smartphones has increased consumers’ exposure to push notifications from mobile apps, which – while potentially beneficial at moderate levels – can compromise wellbeing at excessive levels (e.g., by instigating addiction). We conducted two studies to explore the impact of push notifications on smartphone addiction and its subsequent effect on consumer wellbeing, as mediated by consumer engagement. Study 1 investigates the relationship between push notifications and smartphone addiction and assesses whether engagement-based contributing (vs. consuming) behavior mitigates the adverse effect on well-being. The findings indicate that though push notifications are conducive to addiction, consumers’ active content contributions significantly enhance wellbeing by counteracting these negative effects. Study 2 builds on Study 1 by distinguishing the effects of consumer engagement based on app type (hedonic vs. utilitarian). The results show that consumers’ content-related contributing (consuming) behavior is more beneficial for hedonic (utilitarian) apps, respectively. Based on the results, we identify strategies through which consumer engagement can buffer the detrimental effects of smartphone addiction on consumer wellbeing.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"194 ","pages":"Article 115379"},"PeriodicalIF":10.5,"publicationDate":"2025-04-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143799091","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Is it real or not? construction of meaning and identity in virtual influencer marketing","authors":"Jamie Thompson , Reika Igarashi , Agata Krowinska , Ashleigh Logan-McFarlane","doi":"10.1016/j.jbusres.2025.115362","DOIUrl":"10.1016/j.jbusres.2025.115362","url":null,"abstract":"<div><div>Virtual influencers (VIs) are an emerging type of social media influencer. Through a sequential mixed-method research design, this research employs the theoretical lens of symbolic interactionism to explain how social media users construct meaning for the identity of VIs and how this guides their interactions and engagement with VIs. Study 1 explores the construction of meaning by analysis of 573 posts and 57,086 social media comments. Based on the symbolic interactionism and shared reality theories, Study 2 tests the relationship between key concepts (i.e., anthropomorphism, shared reality, digital escapism, and positive affect) using an online survey collected from 209 VI followers. This study shows that consumers negotiate the reality of VIs in the comments section with an emphasis on anthropomorphizing. Furthermore, the results of structural equation modelling suggest that followers’ perceptions of VIs’ moral and cognitive anthropomorphism influence perceived shared reality, which ultimately results in positive affect and VI engagement.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"194 ","pages":"Article 115362"},"PeriodicalIF":10.5,"publicationDate":"2025-04-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143799261","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
David M. Brown , Steven Pattinson , Caroline Sutherland , Mark A.P. Davies
{"title":"Internal marketing and organizational performance: A systematic review and future research agenda","authors":"David M. Brown , Steven Pattinson , Caroline Sutherland , Mark A.P. Davies","doi":"10.1016/j.jbusres.2025.115384","DOIUrl":"10.1016/j.jbusres.2025.115384","url":null,"abstract":"<div><div>Internal marketing uses organizational integration and collaboration to facilitate strategic alignment of the organization with external market demands. In this systematic literature review, we explore how the exchanges instigated by internal marketing help to orient employees’ service relationships towards customer needs, thereby creating competitive advantage. We discuss how internal marketing, often broadly conceptualized as located in an employer-employee dyad, may stimulate complementary interactions amongst employees which contribute to the fulfilment of business objectives. We also consider how theories of internal marketing, whilst proposing an inherently inclusive strategic mindset, leave questions unanswered about the nature of stakeholder primacy. Specifically, we analyze the extent to which employees, customers or organizations should be prioritized as the principal beneficiaries of internal marketing, and the effects of theorists adopting ‘top-down’ and ‘outside-in’ perspectives focused on commercial, rather than relational, outcomes. We conclude by considering the implications of emerging working practices and suggest future research avenues.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"194 ","pages":"Article 115384"},"PeriodicalIF":10.5,"publicationDate":"2025-04-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143799259","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Examining the complementary roles of market-driven and market-driving orientations in the geographical diversification strategies of e-commerce SMEs","authors":"Uyen Vu , Daniel Tolstoy","doi":"10.1016/j.jbusres.2025.115375","DOIUrl":"10.1016/j.jbusres.2025.115375","url":null,"abstract":"<div><div>This study examines how e-commerce SMEs can succeed with geographical diversification strategies. We argue that market orientation is crucial in this process. By combining the PLS-SEM with a necessary condition analysis, we explore the independent roles that market-driven and market-driving orientations play in deriving benefits from geographical diversity. We find that only market-driving e-commerce companies can leverage geographical diversification strategies for improved international performance. We also find that a market-driven orientation is a necessary condition for the effective deployment of market-driving behaviors across multiple markets. This study shows that explorations of the complementary relationship between the two market-oriented capabilities in the pursuit of geographical diversification strategies can provide a detailed theoretical account of how international e-commerce can be advanced. In practice, e-commerce SMEs need to be mindful of market conditions as they combine firm-specific assets with digital resources in attempts to achieve desired outcomes.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"194 ","pages":"Article 115375"},"PeriodicalIF":10.5,"publicationDate":"2025-04-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143799260","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Tokenomics: Challenges for All-Female Founding teams in accelerator cohorts","authors":"Agnieszka Kwapisz , Diana M. Hechavarria","doi":"10.1016/j.jbusres.2025.115326","DOIUrl":"10.1016/j.jbusres.2025.115326","url":null,"abstract":"<div><div>Prior research attributes gender disparities in venture capital to investor bias and gendered evaluation criteria, yet these studies do not explain why accelerators—designed to reduce such biases—yield mixed results for all-female teams. We identify an overlooked factor: accelerator cohort gender composition. Using data from the Global Accelerator Learning Initiative (GALI), we examine how the proportion of all-female teams within an accelerator affects post-acceleration funding outcomes. Drawing on tokenism theory, we show that higher proportions of all-female teams exacerbate rather than mitigate funding disadvantages through visibility, contrast, and assimilation mechanisms. As the share of all-female teams increases, these teams experience heightened scrutiny, isolation from investor networks, and pressure to conform to stereotypes, further restricting access to equity, philanthropic contributions, and new debt. These findings challenge the assumption that increasing women’s representation improves funding outcomes and highlight the need for accelerator redesign to foster equity.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"193 ","pages":"Article 115326"},"PeriodicalIF":10.5,"publicationDate":"2025-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143760055","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Leveraging Machine learning and generative AI for content Engagement: An Exploration of drivers for the success of YouTube videos","authors":"Arindra Nath Mishra , Pooja Sengupta , Baidyanath Biswas , Ajay Kumar , Kristof Coussement","doi":"10.1016/j.jbusres.2025.115330","DOIUrl":"10.1016/j.jbusres.2025.115330","url":null,"abstract":"<div><div>Digital content creation has exploded in the last decade offering immense opportunities for brands and content creators. However, more research is needed on textual and aural content for determining video success using video analytics. Yet, data collection and analysis in this research context are labor-intensive. This study leveraged Generative AI (GenAI) models to automatically extract video transcripts and extract relevant metrics. We examined over 1055 YouTube videos released between 2021 and 2023 across three popular smartphones. We extracted semantic metrics from the transcript and comments to build models to explore the drivers of video success. We compared various GenAI-based measures and compared them to traditional methods. The results from this study confirm the superior performance of GPT4 over the benchmarks. The study’s theoretical contributions to the field of video-based content management and the managerial implications for practitioners in the field of video analytics are discussed.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"193 ","pages":"Article 115330"},"PeriodicalIF":10.5,"publicationDate":"2025-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143739305","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Mirror, mirror on the wall, who is the most convincing of them all? A systematic literature review on packaging","authors":"Ulun Akturan, Deniz Kuter, B. Selin Gökkut","doi":"10.1016/j.jbusres.2025.115355","DOIUrl":"10.1016/j.jbusres.2025.115355","url":null,"abstract":"<div><div>Packaging stands as a crucial focal point in marketing decisions because, besides being a wrapper for a product, it also fulfills diverse roles: it acts as a medium, affects purchasing behavior, fosters competition, and encourages sustainability. Although there is a vast body of literature on packaging in the marketing literature, a comprehensive understanding of these studies remains limited. This study, to the best of the authors’ knowledge, is the first attempt to fill that gap by synthesizing and integrating this diverse knowledge on packaging and developing a research agenda for future studies. In this study, bibliometric research techniques and the SPAR‐4‐SLR protocol were adopted, and 143 studies were analyzed. As a result, we identified seven core themes from 27 years of marketing and consumer behavior-related packaging literature: package format, features, sustainability, label, perception, experience, and redesign. The descriptive findings and the themes were discussed in detail.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"193 ","pages":"Article 115355"},"PeriodicalIF":10.5,"publicationDate":"2025-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143791787","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Viktoriya Staneva , Atanas N. Nikolov , Mihail K. Miletkov , Scarlett Song
{"title":"X factor in the boardroom: The moderating effect of generation X directors on the relation between advertising spending and firm performance","authors":"Viktoriya Staneva , Atanas N. Nikolov , Mihail K. Miletkov , Scarlett Song","doi":"10.1016/j.jbusres.2025.115347","DOIUrl":"10.1016/j.jbusres.2025.115347","url":null,"abstract":"<div><div>This paper examines the effect of Generation X directors on the relation between firm advertising spending and performance. In recent years, the advertising industry has been going through an unprecedented shift away from traditional and towards an increased reliance on digital advertising formats. As firms navigate this changing landscape, an underlying trend in corporate America is the increasing presence of Generation X directors on corporate boards. This study investigates the intersection of the two phenomena and finds that firms with a higher percentage of Generation X directors exhibit a more positive relation between advertising spending and firm performance, as well as faster adjustment to the optimal mix of traditional and digital forms of advertising. These effects are not driven by other director attributes such as gender, ethnicity, age, or professional background and are robust to propensity score matching and instrumental variables estimation.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"193 ","pages":"Article 115347"},"PeriodicalIF":10.5,"publicationDate":"2025-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143760056","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}