Journal of Business Research最新文献_第8页

The length of historical path and the digitalization speed of record labels: A path dependence perspective

IF 10.5 1区管理学

Journal of Business Research Pub Date : 2025-02-01 DOI: 10.1016/j.jbusres.2024.115150

Ryan W. Tang , Yi Wang

引用次数: 0

Customer experience management in B2B markets: CXM value propositions and archetypical CXM strategies

IF 10.5 1区管理学

Journal of Business Research Pub Date : 2025-02-01 DOI: 10.1016/j.jbusres.2024.115165

Jochen Wirtz , Christian Kowalkowski , Elina Jaakkola , Maria Holmlund , Wolfgang Ulaga , Tanvir Ahmed

{"title":"Customer experience management in B2B markets: CXM value propositions and archetypical CXM strategies","authors":"Jochen Wirtz , Christian Kowalkowski , Elina Jaakkola , Maria Holmlund , Wolfgang Ulaga , Tanvir Ahmed","doi":"10.1016/j.jbusres.2024.115165","DOIUrl":"10.1016/j.jbusres.2024.115165","url":null,"abstract":"<div><div>The business-to-business (B2B) customer experience (CX) literature tends to promote a one-size-fits-all approach, advocating the undifferentiated goal of exceptional CX with the view that ‘more is better’ in CX management (CXM). In contrast, we identify three universal customer goal categories and their associated CXM value propositions that underpin both collective and individual experiences. These categories are: (1) <em>Relieving CX</em> to promote organizational efficiency and individual convenience; (2) <em>Enabling CX</em> to facilitate organizational differentiation and individual empowerment; and (3) <em>Enriching CX</em> to foster organizational association and individual relationships. We also contend that firms may adopt different strategic approaches to CXM depending on their customers’ goals and related value propositions. Specifically, we introduce four archetypical CXM strategies that differ in impact and scope: <em>CXM Champion, Cherry Picker, Minimalist</em>, and <em>Fashionista</em>. Finally, we propose a research agenda on CXM strategy drivers and contextual factors. For practitioners, we offer a four-step CXM strategy guide.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"189 ","pages":"Article 115165"},"PeriodicalIF":10.5,"publicationDate":"2025-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143171258","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Generative artificial intelligence (GenAI) revolution: A deep dive into GenAI adoption

IF 10.5 1区管理学

Journal of Business Research Pub Date : 2025-02-01 DOI: 10.1016/j.jbusres.2024.115160

Aman Kumar , Amit Shankar , Linda D. Hollebeek , Abhishek Behl , Weng Marc Lim

{"title":"Generative artificial intelligence (GenAI) revolution: A deep dive into GenAI adoption","authors":"Aman Kumar , Amit Shankar , Linda D. Hollebeek , Abhishek Behl , Weng Marc Lim","doi":"10.1016/j.jbusres.2024.115160","DOIUrl":"10.1016/j.jbusres.2024.115160","url":null,"abstract":"<div><div>This study examines key reasons (for and against) that influence business-to-business (B2B) managers’ intention to adopt generative artificial intelligence (GenAI). We also investigate how GenAI adoption influences firm performance, along with the moderating effect of ethical leadership. Study 1 undertakes a series of in-depth interviews, yielding a set of hypotheses that are tested in Study 2. A total of 277 responses was collected from respondents in the USA, the UK, Canada, India, Australia, Malaysia, and Japan to test the proposed model using structural equation modeling. The findings highlight that need for uniqueness, information completeness, convenience, and deceptiveness significantly impact GenAI adoption. The results also highlight that GenAI adoption boosts firm performance. Finally, ethical leadership was found to moderate the effect of GenAI adoption on firm performance. This study enriches the GenAI, technology adoption, and behavioral reasoning theory literatures while also providing pertinent insights for firms intending to adopt GenAI.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"189 ","pages":"Article 115160"},"PeriodicalIF":10.5,"publicationDate":"2025-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143171260","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Profit-driven pre-processing in B2B customer churn modeling using fairness techniques

IF 10.5 1区管理学

Journal of Business Research Pub Date : 2025-02-01 DOI: 10.1016/j.jbusres.2024.115159

Shimanto Rahman , Bram Janssens , Matthias Bogaert

{"title":"Profit-driven pre-processing in B2B customer churn modeling using fairness techniques","authors":"Shimanto Rahman , Bram Janssens , Matthias Bogaert","doi":"10.1016/j.jbusres.2024.115159","DOIUrl":"10.1016/j.jbusres.2024.115159","url":null,"abstract":"<div><div>This paper proposes a novel approach to enhance the profitability of business-to-business (B2B) customer retention campaigns through profit-driven pre-processing techniques, deviating from the traditional focus on in- and post-processing methods. Our study explores the effectiveness of three pre-processing techniques—massaging, reweighing, and resampling—derived from fairness literature. We evaluate these techniques alongside a baseline model and three state-of-the-art in- and post-processing methods using the EMPB and a newly introduced metric, the Area Under the Expected Profit Curve (AUEPC). Our findings demonstrate that reweighing and resampling consistently outperform baselines up to a 49% profit increase. Furthermore, compared to state-of-the-art algorithms, reweighing and resampling methods surpass in-processing techniques and perform favorably against post-processing methods, particularly at optimal customer contact rates. However, post-processing methods are preferred under budget constraints. This study contributes to the current literature by offering a simpler, model-agnostic, and less computationally expensive framework for profit-driven churn modeling in B2B contexts.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"189 ","pages":"Article 115159"},"PeriodicalIF":10.5,"publicationDate":"2025-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143171271","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Proposing the “Digital Agenticity Theory” to analyze user engagement in conversational AI chatbot

IF 10.5 1区管理学

Journal of Business Research Pub Date : 2025-02-01 DOI: 10.1016/j.jbusres.2024.115162

Min Gyeong Kim , Kun Chang Lee

{"title":"Proposing the “Digital Agenticity Theory” to analyze user engagement in conversational AI chatbot","authors":"Min Gyeong Kim , Kun Chang Lee","doi":"10.1016/j.jbusres.2024.115162","DOIUrl":"10.1016/j.jbusres.2024.115162","url":null,"abstract":"<div><div>The emergence of conversational AI tools, such as voice assistants and chatbots, has completely changed how consumers engage with companies and goods. However, if we limit our search to characteristics that make humans, we may experience the “Uncanny Valley” effect and other unanticipated outcomes. In particular, this work presents DIGA, a philosophical concept for defining AI autonomy in this setting. DIGA is the ability of digital entities to effectively communicate, understand the intentions of others, and absorb influences. This study develops and assesses the Digital Agenticity Theory (DAT) to examine how DIGA impacts user engagement and how it relates to negative emotions, perceived anthropomorphism, and perceived anthropomorphism. The study explores the multidisciplinary nature of DAT using viewpoints from technology, society, and consumer behavior. The intricate relationship between people and digital entities is clarified by this study, which also offers guidance for upcoming advancements in AI systems. Moreover, DIGA theory offers a wide range of insights and implications for the design and implementation of autonomous digital agents in a number of domains, such as consumer behavior, AI development, and human–computer interaction.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"189 ","pages":"Article 115162"},"PeriodicalIF":10.5,"publicationDate":"2025-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143170109","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Inclusivity in the marketplace through the lens of social-movements and counter-movements theories

IF 10.5 1区管理学

Journal of Business Research Pub Date : 2025-02-01 DOI: 10.1016/j.jbusres.2024.115058

Maura L. Scott , Martin Mende , Lorena García Ramón

引用次数: 0

Relationships Between Clinical Psychological Depression and Employee Absenteeism: A data analytics approach

IF 10.5 1区管理学

Journal of Business Research Pub Date : 2025-02-01 DOI: 10.1016/j.jbusres.2025.115189

Kenny Grifno , Chenzhang Bao , Craig J. Russell , Dursun Delen

{"title":"Relationships Between Clinical Psychological Depression and Employee Absenteeism: A data analytics approach","authors":"Kenny Grifno , Chenzhang Bao , Craig J. Russell , Dursun Delen","doi":"10.1016/j.jbusres.2025.115189","DOIUrl":"10.1016/j.jbusres.2025.115189","url":null,"abstract":"<div><div>Psychological depression has emerged as a global concern, leading to increased employee absenteeism and reduced productivity. Rising healthcare expenditures compound the issue, negatively impacting employees’ healthcare benefits and treatment options. Therefore, it becomes imperative for organizations to understand the efficacy of alternative healthcare benefits in addressing employee absences. Conservation of resources theory provides an analytical framework integrating diverse data sources to investigate this matter. We explored the relationship of no therapy, medication, and psychological therapies with employee absenteeism over time. Findings revealed psychological therapy exhibited greater efficacy in reducing absenteeism for depression, yielding sustained benefits throughout the episode. Conversely, the effectiveness of depression medications overall had a small short-term and no long-term relationship to absenteeism. These findings have significant implications for employers and employees, potentially leading to improved healthcare benefit offerings with concomitant reductions in employee absenteeism.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"189 ","pages":"Article 115189"},"PeriodicalIF":10.5,"publicationDate":"2025-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143170538","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

How “smart” should smart products look? Exploring boundary conditions of the Most-Advanced-Yet-Acceptable (MAYA) principle

IF 10.5 1区管理学

Journal of Business Research Pub Date : 2025-02-01 DOI: 10.1016/j.jbusres.2024.115108

Atsushi Akiike , Sotaro Katsumata , Tohru Yoshioka-Kobayashi , Chris Baumann

{"title":"How “smart” should smart products look? Exploring boundary conditions of the Most-Advanced-Yet-Acceptable (MAYA) principle","authors":"Atsushi Akiike , Sotaro Katsumata , Tohru Yoshioka-Kobayashi , Chris Baumann","doi":"10.1016/j.jbusres.2024.115108","DOIUrl":"10.1016/j.jbusres.2024.115108","url":null,"abstract":"<div><div>This study examines the effect of smart products’ appearance typicality on purchase intentions and the moderation effect of smart product category knowledge. Previous studies suggest that a moderate degree of appearance typicality is associated with the highest purchase intention. Yet, this relationship is more complicated in the smart product market owing to its hybrid nature such as smartwatches connected to computers. We conducted a multilevel analysis based on survey data from 400 respondents regarding smart eyeglasses and smart speakers. The results revealed that category knowledge of smart products moderates the relationship between appearance typicality and purchase intention. Consumers with high levels of knowledge about smart products showed the highest purchase intention for a smart product-like appearance. In contrast, other consumers preferred an intermediate level of appearance between smart products and pre-existing products. These results demonstrate the importance of consumer segmentation based on category knowledge in smart product development and management.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"189 ","pages":"Article 115108"},"PeriodicalIF":10.5,"publicationDate":"2025-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143170539","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Talk, but don’t talk too much: How corporate sustainability communication evokes stepwise organizational change

IF 10.5 1区管理学

Journal of Business Research Pub Date : 2025-02-01 DOI: 10.1016/j.jbusres.2025.115188

Manuel Reppmann , Frederik Maibaum , Laura Marie Edinger-Schons , Johann Nils Foege

{"title":"Talk, but don’t talk too much: How corporate sustainability communication evokes stepwise organizational change","authors":"Manuel Reppmann , Frederik Maibaum , Laura Marie Edinger-Schons , Johann Nils Foege","doi":"10.1016/j.jbusres.2025.115188","DOIUrl":"10.1016/j.jbusres.2025.115188","url":null,"abstract":"<div><div>Many companies communicate about their corporate sustainability (CS) activities to demonstrate conformity with stakeholder expectations. This communication is known as CS talk. While the common notion views CS talk as a retrospective description of CS activities, some studies have adopted a formative view of CS talk, acknowledging its potential to trigger CS-related organizational change, i.e., CS walk. Building on this view, we develop a novel conceptual framework describing the link between CS talk and walk. We propose that while CS talk stimulates future CS walk, too much talk can inhibit companies from aligning their words with actions, leading to an inverted U-shaped relationship between CS talk and walk. Moreover, we suggest that the extent to which external stakeholders monitor a company amplifies the inverted U-shape effect. Beyond that, we assert that the performative impact of CS talk on walk gradually unfolds within companies by initially triggering symbolic CS walk, which subsequently translates into substantive CS walk. To test our theorizing, we created a text-based measure for CS talk and matched it with secondary data, assembling a sample of 820 US companies listed in the S&P 1,500 over 15 years. The results of our analysis support our theorizing and contribute to research at the intersection of CS-related communication and organizational change, providing insights into the shape of the performative effect of CS talk and the organizational change process it initiates.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"189 ","pages":"Article 115188"},"PeriodicalIF":10.5,"publicationDate":"2025-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143170767","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Serving the people: Board’s communist ideology imprinting and CEO compensation

IF 10.5 1区管理学

Journal of Business Research Pub Date : 2025-02-01 DOI: 10.1016/j.jbusres.2024.115169

Ethan Xin Liu , David H. Weng

引用次数: 0