{"title":"Negative feedback from robots is received better than that from humans: The effect of feedback on human–robot trust and collaboration","authors":"Hongzhou Xuan, Guibing He","doi":"10.1016/j.jbusres.2025.115333","DOIUrl":"10.1016/j.jbusres.2025.115333","url":null,"abstract":"<div><div>Intelligent robots continue to transcend their traditional roles as mere tools, evolving to actively engage in collaborative teamwork. Feedback from teammates is a critical component of effective team dynamics. This research investigates how feedback source (robot vs. human teammate) affects behavioral trust and intention for future collaboration through a functional task (Study 1) and a social task (Study 2). It further examines the mediating role of feedback acceptance and the moderating effect of feedback valence (positive vs. negative). The findings reveal that negative feedback from a robot teammate, compare to that from a human teammate, leads to a higher feedback acceptance, which further fosters greater behavioral trust and intention for future collaboration toward the robot. However, the source of positive feedback, whether from a robot or a human teammate, causes no significant differences in recipients’ responses. This research delineates the potential advantages of future robot colleagues in delivering negative feedback.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"193 ","pages":"Article 115333"},"PeriodicalIF":10.5,"publicationDate":"2025-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143760054","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Paralanguage and the charismatic spokesperson: The impact of vocal amplitude on charisma, auditory looming, and customer engagement","authors":"Christine Ringler , Nancy J. Sirianni","doi":"10.1016/j.jbusres.2025.115345","DOIUrl":"10.1016/j.jbusres.2025.115345","url":null,"abstract":"<div><div>What vocal qualities draw customers in and drive them to engage with charismatic spokespeople and the brands/causes they represent? Building on theory in leadership, evolutionary psychology, and sensory marketing, we examine how the paralinguistic quality of vocal amplitude can impact customer engagement intentions as well as objectively measured engagement behavior. Across four experiments set in three marketing contexts, results indicate that when the spokesperson uses a falling vocal amplitude, customer engagement is greater due to perceptions of the spokesperson’s charisma. However, when the spokesperson speaks with a higher vocal pitch, the positive effects of falling amplitude are attenuated. Additionally, when the spokesperson uses a rising vocal amplitude, this induces perceptions of auditory looming, which results in decreased customer engagement. Given the following that charismatic spokespeople can generate, it is imperative that marketers gain a deeper understanding of how to effectively utilize paralinguistic qualities to increase their positive impact with customers.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"193 ","pages":"Article 115345"},"PeriodicalIF":10.5,"publicationDate":"2025-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143816459","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Sebastian P.L. Fourné , Rico Kremer , Miriam Zschoche
{"title":"Media reactions to family Firms’ downsizing and upsizing decisions","authors":"Sebastian P.L. Fourné , Rico Kremer , Miriam Zschoche","doi":"10.1016/j.jbusres.2025.115348","DOIUrl":"10.1016/j.jbusres.2025.115348","url":null,"abstract":"<div><div>The media is an important stakeholder when firms announce restructuring decisions. We argue that journalists’ reactions vary depending on what is associated with family firms and non-family firms in terms of employment practices and whether it is a negative or a positive restructuring (downsizing vs. upsizing). Both types of restructuring may create a cognitive dissonance with the family firm image. Empirically, we analyze the media reactions to announcements of all major restructuring decisions of family firms and non-family firms based in Germany 2006–2019. The results confirm our hypothesis that family firms are evaluated on average more favorably when announcing a downsizing decision but elicit less favorable coverage of their upsizing decisions (than non-family firms). Our study highlights that, when being evaluated by media stakeholders, there are not only benefits when a firm is associated with specific (mostly positive) characteristics but that the same characteristics can also be a burden in other situations.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"193 ","pages":"Article 115348"},"PeriodicalIF":10.5,"publicationDate":"2025-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143748088","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Yuyan Zheng , Chia-Huei Wu , Long Zhang , Tara C. Reich , Chiachi Chang
{"title":"Silence Speaks Volumes: The role of workplace ostracism and ethical leadership in shaping moral identity at work and ethical voice","authors":"Yuyan Zheng , Chia-Huei Wu , Long Zhang , Tara C. Reich , Chiachi Chang","doi":"10.1016/j.jbusres.2025.115327","DOIUrl":"10.1016/j.jbusres.2025.115327","url":null,"abstract":"<div><div>Drawing upon an integrated perspective based on working self-concept theory, we propose that being ostracized in the workplace undermines employees’ moral identity at work and thus their engagement in ethical voice behaviors. We also propose that ethical leadership can mitigate the detrimental effects of workplace ostracism. In Study 1 (N = 291), time-lagged data revealed a mediation effect of moral identity at work, even controlling for ego depletion and moral emotions. In Study 2, results from an employee sample in China (N = 144) reveal that workplace ostracism is more detrimental to employees’ moral identity at work when ethical leadership is lower compared to higher. In Studies 3 and 4, we provide additional evidence to support our model using an experiment in which we manipulate workplace ostracism and ethical leadership (N = 283) as well as multi-sourced, time-lagged field data (N = 125), respectively. Implications for theory and practice are discussed.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"193 ","pages":"Article 115327"},"PeriodicalIF":10.5,"publicationDate":"2025-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143748026","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Turning private possessions into assets: A calculative-based approach to platform versus proximity rentals","authors":"Dominique Roux , Russell Belk","doi":"10.1016/j.jbusres.2025.115353","DOIUrl":"10.1016/j.jbusres.2025.115353","url":null,"abstract":"<div><div>While previous research has examined economic motivations for renting personal possessions, the calculative processes owners use remain understudied. We explored how consumers calculate and repurpose their possessions as assets. Through a qualitative analysis of interviews with seven Airbnb hosts and 37 owners renting various possessions, plus 154 Facebook posts from ‘Airbnb propriétaires France,’ we identified four key calculative operations: extraction, qualification, computation, and protection. Our findings reveal a dual pathway—platforms and closed circles—through which mundane possessions become profitable, despite owners’ suboptimal calculations. By including the protection and selective exclusion of possessions, we extend the sociological theory of calculation and improve our understanding of proximity rentals. Overall, calculation generates three benefits: economically, as owners always consider rental revenues significant; ecologically, as even small compensation motivates owners to circulate private goods; and socially, as mutual exchanges between strangers and acquaintances escape gift economy constraints and debt obligations.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"193 ","pages":"Article 115353"},"PeriodicalIF":10.5,"publicationDate":"2025-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143783053","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Arno De Caigny, Kristof Coussement, Steven Hoornaert, Matthijs Meire
{"title":"Life event-based marketing using AI","authors":"Arno De Caigny, Kristof Coussement, Steven Hoornaert, Matthijs Meire","doi":"10.1016/j.jbusres.2025.115349","DOIUrl":"10.1016/j.jbusres.2025.115349","url":null,"abstract":"<div><div>This paper investigates how firms can leverage innovative data sources and Artificial Intelligence (AI) for life event prediction to better manage the relationship with their customers. In this study, we leverage deep learning to explore the added value of incorporating textual customer-generated data in life event prediction models. Furthermore, we propose a new framework to calculate the profit of life event based-marketing campaigns. We empirically validate our research questions on a real-world dataset including 94,161 email messages of 21,898 customers in the financial services industry. First, we show that life events have a significant impact on both product possession and customer value. Second, we demonstrate that textual data significantly boosts the predictive performance of life event prediction models. Third, our framework to calculate profit for life event-based marketing campaigns shows that running such campaigns can lead to a substantial return on investment but requires a performant life event prediction model.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"193 ","pages":"Article 115349"},"PeriodicalIF":10.5,"publicationDate":"2025-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143816522","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Dominik R. Bach , Edward E. Rigdon , Marko Sarstedt
{"title":"Calibration experiments: An alternative to multi-method approaches for measurement validation in consumer research","authors":"Dominik R. Bach , Edward E. Rigdon , Marko Sarstedt","doi":"10.1016/j.jbusres.2025.115352","DOIUrl":"10.1016/j.jbusres.2025.115352","url":null,"abstract":"<div><div>Measurement validation in consumer research is ideally performed within the context of a multi-trait multi-method matrix (MTMM). While statistically well developed, this approach has several shortcomings that limit its domain of application: (1) the requirement for sufficiently unrelated latent variables that can be measured with the same methods, (2) the requirement for conceptually different methods to disambiguate trait from methods, and most seriously (3) the difficulty in identifying a more valid over a less valid method. We compare the MTMM approach to experiment-based calibration, an alternative framework for validating those latent variables that can be externally manipulated. We show how calibration lets researchers make distinctions between even closely related measurement methods, dispenses with the need for unrelated latent variables, and enables optimization of the measurement evaluation procedure itself. Calibration can be an important part of an integrative validity argument in consumer research and, more broadly, across the social sciences.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"193 ","pages":"Article 115352"},"PeriodicalIF":10.5,"publicationDate":"2025-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143791785","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Rapid innovation management capability, and crisis-driven business model innovation performance: Roles of strategic-IT-alignment, and operational-IT-effectiveness","authors":"Saqib Shamim , Fulya Acikgoz , Pervaiz Akhtar , Riikka Sarala , Nadia Zahoor , Abdulaziz Elwalda","doi":"10.1016/j.jbusres.2025.115358","DOIUrl":"10.1016/j.jbusres.2025.115358","url":null,"abstract":"<div><div>This study proposes and empirically tests a novel construct called rapid innovation management capability (RIMC) to investigate its impact on business model innovation (BMI) performance during crises. Additionally, we explore the mediating role of short-term strategic-IT alignment and the moderating effect of operational-IT-effectiveness in the relationship between RIMC and crisis-driven BMI performance. We gathered primary survey data from 139 firms across various European sectors and employed structural equation modeling to test our hypotheses. This research contributes to the innovation management literature by developing the RIMC construct and demonstrating its significance in driving BMI. Furthermore, it enriches the strategic-IT-alignment literature by showing how firms can leverage RIMC to achieve short-term strategic-IT-alignment, enabling a rapid response during crises, rather than relying on the long-term alignment typically achieved through social and structural integration.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"193 ","pages":"Article 115358"},"PeriodicalIF":10.5,"publicationDate":"2025-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143791786","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Africa’s historic slave trades and innovation in a connected world","authors":"Ikenna Uzuegbunam","doi":"10.1016/j.jbusres.2025.115332","DOIUrl":"10.1016/j.jbusres.2025.115332","url":null,"abstract":"<div><div>This research investigates the long-run effect on innovation in Africa of the historic African slave trades, which resulted in a forced depletion of Africa’s 19th century population by half. We argue that a country’s level of slave exports during the historic African slave trades is inversely related to its innovation performance. Empirical analysis of two independent datasets at the country and firm level matched with slave export data highlights the statistically significant effect of traumatic historical shocks from slavery on innovation. In study 1, we analyze 269 panel-data observations from 34 African countries and show that the main effect is contingent on the country’s global connectedness. In study 2, we utilize cross-sectional data on 3,541 firms. These findings elaborate on the mechanisms that transmit historical trauma to the contemporary innovation characteristics of nations. Moreover, this study highlights the potential hazards of global connectedness for communities that experienced historical traumatic shocks.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"193 ","pages":"Article 115332"},"PeriodicalIF":10.5,"publicationDate":"2025-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143739307","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Imitation: Mitigating AI backfire","authors":"Fan Zhang, Jieyi Pan","doi":"10.1016/j.jbusres.2025.115331","DOIUrl":"10.1016/j.jbusres.2025.115331","url":null,"abstract":"<div><div>Previous research suggests that artificial intelligence (AI) influences organizational resources through automation and augmentation. We extend this perspective by identifying backfire effects, driven primarily by technological uncertainty in AI implementation. We propose that imitation strategies can help microenterprises mitigate these challenges. Using a simulation methodology, the findings indicate that imitation is more effective than non-imitation in addressing AI’s backfire effects on microenterprises. Specifically, imitating enterprises within the same size category yields greater advantages than imitating top entities across all categories, with the most effective strategy being to follow the leading entities of the same size. This study contributes to the literature on AI’s dark side and imitation strategies, providing a strategic direction for microenterprises to manage AI-related uncertainties.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"193 ","pages":"Article 115331"},"PeriodicalIF":10.5,"publicationDate":"2025-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143739308","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}