Kazuhiro Mishima, Takahiro Nemoto, Yoichi Hagiwara, T. Tsujisawa
{"title":"First Year’s Actual Operational Results of Efficient Security Measure System with Automatic Isolation in TUAT","authors":"Kazuhiro Mishima, Takahiro Nemoto, Yoichi Hagiwara, T. Tsujisawa","doi":"10.1145/3347709.3347809","DOIUrl":"https://doi.org/10.1145/3347709.3347809","url":null,"abstract":"To reinforce a security measure on our campus network, we implemented a brand-new style of secure campus network system in 2017. The variety of the device in campus network is more complicated. The existence of various devices also increases the possibility of security incidents. In Tokyo University of Agriculture and Technology (TUAT), since Bring Your Own Device (BYOD) was started from 2016, the types of devices connected to our campus network is increased. Therefore, as a security measure, we designed and implemented a campus network security system based on automatic isolation. In our system, network traffic is monitored on the campus network side (e.g. core switch, edge switch), and a device considered as high security risk is automatically isolated from the campus network on the edge switch. In our system, it is possible not only to perform shutdown automatically but also to automatically perform recovery processing by end-user, and reduce operational cost. After more than a year since the operation began, we clarified the actual operation conditions of our system. In this paper, we introduce the overview of our system, and summarize the operational situation from the start of operation. This makes it possible to overview the appearance of our actual system and the situation of security incident status at the Japanese National University in the science area. By considering the results of our system, we will also help to think about security measures in university environment.","PeriodicalId":130111,"journal":{"name":"Proceedings of the 2019 ACM SIGUCCS Annual Conference","volume":"5 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133229907","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Case Study of Building a High-Performance Team: Endpoint Engineering Experiment","authors":"Muhammed Naazer Ashraf","doi":"10.1145/3347709.3347836","DOIUrl":"https://doi.org/10.1145/3347709.3347836","url":null,"abstract":"Hear the story about the conception of our Endpoint Engineering team that brought together a diverse group of high-potential individuals from within our organization to focus their efforts on maximizing our efficiencies. This cross-functional team was charged with reimagining desktop support and lab management across the entire university. Their prime directive was to bridge the centralized and decentralized IT organizations to deliver a collaborative service. The result of this effort, we anticipate, will offer a level of service that exceeds anything that either organization alone has delivered in the past, and support Lehigh University's Path to Prominence vision [1].","PeriodicalId":130111,"journal":{"name":"Proceedings of the 2019 ACM SIGUCCS Annual Conference","volume":"218 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122368621","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"AR/VR Strategy Considerations for Academic Computing Services","authors":"Owen G. McGrath","doi":"10.1145/3347709.3347783","DOIUrl":"https://doi.org/10.1145/3347709.3347783","url":null,"abstract":"As higher education institutions take up augmented and virtual reality (AR/VR) tools and applications, important choices and challenges arise in deciding how to approach the planning and design of infrastructure, spaces, and the services to be offered. The observations in this paper are based upon early experiences of growing AR/VR spaces and support in one university setting. The emerging services, space designs, and choice of technology and training offered are informed both by consideration of the varied AR/VR environments being explored in the curriculum as well as a general interest in supporting AR/VR use by individuals and groups in non-curricular settings. The goals of this paper include: 1) briefly surveying commonalities and differences of AR and VR as they're being applied to teaching and learning; 2) considering service design approaches and decision points around AR/VR technologies; 3) and noting challenges for developing sustainable approaches to AR/VR support.","PeriodicalId":130111,"journal":{"name":"Proceedings of the 2019 ACM SIGUCCS Annual Conference","volume":"19 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124889255","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Contemplating Public NTP Service Issues: How to Terminate Large-scale Infrastructure Service","authors":"Sho Fujimura, Fuminori Tanizaki, Masaru Okumura","doi":"10.1145/3347709.3347807","DOIUrl":"https://doi.org/10.1145/3347709.3347807","url":null,"abstract":"Do you provide a network service through the Internet? When you started the service, did you consider the repercussions of terminating the service? Fukuoka University provided the first public Network Time Protocol[1][2] (NTP) service using GPS in Japan in October 1993. Since then, NTP traffic has increased significantly increased, the Internet connection has become unstable, making it difficult to provide a suitable education and research network environment for students and faculty. The traffic comes from around the world and we would like to cease the service immediately. However, when we remove the service, the traffic increases several times more, causing the network switch, firewall, and other network equipment to malfunction. In this paper, we will consider issues of terminating a service which has become part of internet infrastructures like the public NTP service, and its various related issues based on various facts.","PeriodicalId":130111,"journal":{"name":"Proceedings of the 2019 ACM SIGUCCS Annual Conference","volume":"14 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125544763","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Developing Technology Training Videos","authors":"Beth Lynn Nolen","doi":"10.1145/3347709.3347787","DOIUrl":"https://doi.org/10.1145/3347709.3347787","url":null,"abstract":"More and more, learners are looking for videos to help them learn technology skills. Sites like LinkedIn Learning (previously Lynda.com), Pluralsight, and even YouTube offer training videos that help people learn all types of tech skills, from Photoshop to Python. However, what if you want to create your own videos to help people learn basic technology skills? Well, it's not as daunting a task as you might think! With a specific idea of what you want to demonstrate, and the right tools, anyone can make a technology training video. In this presentation, you'll be introduced to video development workflows, tools for screen recording, and tips for easily making your videos accessible to all audiences.","PeriodicalId":130111,"journal":{"name":"Proceedings of the 2019 ACM SIGUCCS Annual Conference","volume":"7 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129940005","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"In Defense of the Monolith: How Standards are Good News for Innovation","authors":"Dan R. Herrick","doi":"10.1145/3347709.3347788","DOIUrl":"https://doi.org/10.1145/3347709.3347788","url":null,"abstract":"“Standardization: IT's lazy way to reduce costs and make IT's job easier, from the people who have no idea what I need to do my job.” That's the perception many of IT's customers have, at least, about standards. And there's the popular but misplaced idea that best practices hinder innovation. IT customers of a large organization are by nature consumers of IT, and consumers have a difficult time understanding what commodity technology is and why it's important to use the standards. Even IT workers are sometimes unaware of the value proposition and institutional strategy around commodity IT. Standardization, associated with commodity computing, is often seen as the antithesis of flexibility and innovation, but this is an inaccurate view. Standardization fosters rather than stifles innovation; and best practices enable flexibility in an organization to become “smart practices.” The purpose of this talk is to enable you to quickly and succinctly speak to your customers and colleagues about the benefits of standardization.","PeriodicalId":130111,"journal":{"name":"Proceedings of the 2019 ACM SIGUCCS Annual Conference","volume":"64 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124438456","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Building Bridges to Outstanding Customer Service:","authors":"Deb Meyer, Josh Savoy, Patti A. Mitch","doi":"10.1145/3347709.3347815","DOIUrl":"https://doi.org/10.1145/3347709.3347815","url":null,"abstract":"After years of providing the same annual training to all our student staff regardless of skill level or time of service, it became evident that we needed to revise our approach to better prepare students to deliver the quality service our customers deserve. New students struggled to retain information, asking the same questions repeatedly in their first year. Returners flat out told us they were bored and learned very little in structured training. It was important to get and maintain student interest and enthusiasm for their work while providing them with professional challenges and growth opportunities. Success was measured by the completion of five deliverables: We identified skillsets, redefined position descriptions, and developed a multi-tiered, hands-on training program with specific learning outcomes and assessment tools. Now our annual four-day training features differentiated instruction for each level and area of student employment – Help Desk, Hardware, and Tech Maintenance from new hires through lead consultants. There is also opt-in training for those who are interested in specializing in specific areas of support. ITS full-time staff provide the training on-site and are also responsible for developing an alternate method of delivery for students who are not able to attend in person. To make sure the program continues to meet the needs of our staff and of campus, we instituted a process for annual review and revision of the program.","PeriodicalId":130111,"journal":{"name":"Proceedings of the 2019 ACM SIGUCCS Annual Conference","volume":"225 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130666026","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Cybernetic Education: The History of the Future of Teaching Machines","authors":"Audrey Watters","doi":"10.1145/3347709.3347768","DOIUrl":"https://doi.org/10.1145/3347709.3347768","url":null,"abstract":"In 1950, Claude Shannon, “the father of information theory,” built a robotic mouse called Theseus that could navigate a puzzle box, the type of maze that behavioral psychologists had long used to train and test real mice. Built from electromechanical relays (used by his employer Bell Labs in the telephone system), Shannon's mouse would bump into the walls and sense its way to the “cheese,” a movable metallic goal. Demonstrating cybernetics’ interest in feedback loops, Theseus could be set back in the maze to find the cheese again without bumping into walls, and according to Shannon, this meant that the robot learned from experience. This keynote will explore cybernetics and its connection to behaviorism and to post-war theories of learning. It will use this history to examine how metaphors about machines that teach and learn remain pervasive in our understanding and our imagination of education technology.","PeriodicalId":130111,"journal":{"name":"Proceedings of the 2019 ACM SIGUCCS Annual Conference","volume":"40 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114221202","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Building an Information Technology Professional Development Program from Scratch","authors":"Carol Currie Sobczak","doi":"10.1145/3347709.3347773","DOIUrl":"https://doi.org/10.1145/3347709.3347773","url":null,"abstract":"The University of Maine System's Information Technology teams lack an organized approach to professional development. A coordinator position was established in 2015 to start addressing technical training needs of all staff and students. A documentation site was established. Strides were made to enhance the content available to staff; Atomic Learning (now Hoonuit) was used as a pilot program. Human Resources jumped on board and expanded that availability to the university community – all faculty, staff, and students. As this program developed, it became clear that something was needed to organize the training efforts specifically for IT staff, which often went beyond the routine GSuite and Office type training. This presentation will outline the development process and beginning stages of implementation of the program.","PeriodicalId":130111,"journal":{"name":"Proceedings of the 2019 ACM SIGUCCS Annual Conference","volume":"118 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114626794","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Student Staff in IT: From “just a job” to a career","authors":"Trevor Freeland, Kendra Strode","doi":"10.1145/3347709.3347827","DOIUrl":"https://doi.org/10.1145/3347709.3347827","url":null,"abstract":"How can IT go from “just a job” to a career path for students? Many IT professionals have experienced this transition - this paper explores a range of contributing experiences and circumstances to identify common themes and significant indicators in that transition. Through a case study and student technician surveys and interviews, we will examine the roles that student training, projects, increasing levels of responsibility, and other interactions play in transforming students’ awareness of IT as a career choice rather than simply a work-study position.","PeriodicalId":130111,"journal":{"name":"Proceedings of the 2019 ACM SIGUCCS Annual Conference","volume":"34 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114981272","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}