Proceedings of the 2019 ACM SIGUCCS Annual Conference最新文献_第2页

Improving Leadership Through Improv 通过改进提高领导力

Proceedings of the 2019 ACM SIGUCCS Annual Conference Pub Date : 2019-10-26 DOI: 10.1145/3347709.3347786

Ella Tschopik

引用次数: 1

Automating a Part of the Assessment of a University using Excel 使用Excel自动化大学评估的一部分

Proceedings of the 2019 ACM SIGUCCS Annual Conference Pub Date : 2019-10-26 DOI: 10.1145/3347709.3347821

Y. Kihira, Takashi Yamanoue, Motoo Tanaka, Eiji Sato, Yutaka Otsuka

引用次数: 3

An A11Y-ance 一个A11Y-ance

Proceedings of the 2019 ACM SIGUCCS Annual Conference Pub Date : 2019-10-26 DOI: 10.1145/3347709.3347797

Jeffrey Kontio, Preston Radtke

{"title":"An A11Y-ance","authors":"Jeffrey Kontio, Preston Radtke","doi":"10.1145/3347709.3347797","DOIUrl":"https://doi.org/10.1145/3347709.3347797","url":null,"abstract":"As purchasers of services and equipment, application developers, and end-user support providers, information technology professionals at all levels hold unique positions in regards to the possible role of an accessibility advocate. The Americans with Disabilities Act of 1990 laid the foundation for which numerous other laws and guidelines have been built [1]. It is in the best interest of Universities to not only meet these guidelines, but to be an example of how these guidelines can empower a wide range of individuals. Rutgers University has been building a team of professionals whose main goal has been to not only address accessibility needs, but to be engaged with a wide range of groups across campus. They are regularly promoting accessibility; actively educating and engaging with faculty, staff, and students. By bringing awareness of accessibility concepts to every level of their campus community, Rutgers University strives to provide the best opportunity to meet the needs of its members in addressing unintended access barriers. Princeton University has undertaken an arguably successful campaign to certify a wide range of their IT Support professionals as Certified Professionals in Accessibility Core Competencies (CPACC). As a result, Princeton University holds the largest number of CPACC certified professionals in a single organization in the world with just over 90 certified as of February 19, 2019 [2]. The training and certification program at Princeton has been designed to promote accessibility wherever technology is developed, supported, or purchased by decentralizing broad expertise across a wide population in the campus community. Though Princeton and Rutgers are embarking in granularly different approaches to meeting accessibility needs and requirements the goal is the same: to not become a barrier that dissuades or blocks access to spaces in the digital, mental, and physical realm; affording everyone the chance to participate equally and freely.","PeriodicalId":130111,"journal":{"name":"Proceedings of the 2019 ACM SIGUCCS Annual Conference","volume":"25 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125962694","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 2

Effect of Cloud Based Learning Management System on The Learning Management System Implementation Process: 基于云的学习管理系统对学习管理系统实施过程的影响

Proceedings of the 2019 ACM SIGUCCS Annual Conference Pub Date : 2019-10-26 DOI: 10.1145/3347709.3347835

Ajayi Ekuase-Anwansedo, Akai Smith

{"title":"Effect of Cloud Based Learning Management System on The Learning Management System Implementation Process:","authors":"Ajayi Ekuase-Anwansedo, Akai Smith","doi":"10.1145/3347709.3347835","DOIUrl":"https://doi.org/10.1145/3347709.3347835","url":null,"abstract":"The concept of E-learning in Universities has grown rapidly over the years to include not just only a learning management systems (LMS) but also tools initially not designed for learning such as Facebook and advanced learning tools, for example games, simulations and virtualization. As a result, Cloud-based LMS is being touted as the next evolution of the traditional LMS. It is hoped that Cloud-based LMS will resolve some of the challenges associated with the traditional LMS implementation process. In a previous study [10], we reported that lack of involvement of faculty and students in the LMS implementation process results in the limited use of the LMS by faculty and students. The question then is, “Will the cloud-based LMS resolve these issues? We conducted a review of literature and presented an overview of the traditional LMS, cloud computing and the cloud-based LMS and we described how the cloud computing LMS resolve issues raised by faculty and students. we find that even though, cloud-based LMS resolve most of the technical issues associated with the traditional LMS, some of the human issues were not resolved. We hope that this study draws attention to non-technical issues associated with the LMS implementation process.","PeriodicalId":130111,"journal":{"name":"Proceedings of the 2019 ACM SIGUCCS Annual Conference","volume":"18 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127759674","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Barrels, Buggy Whips, And BASIC - A Historical And Personal Perspective On Skill Obsolescence 木桶，马车鞭子，和基本-对技能过时的历史和个人观点

Proceedings of the 2019 ACM SIGUCCS Annual Conference Pub Date : 2019-10-26 DOI: 10.1145/3347709.3347816

Travis Freudenberg

引用次数: 0

Access Service Unbound: 未绑定访问服务:

Proceedings of the 2019 ACM SIGUCCS Annual Conference Pub Date : 2019-10-26 DOI: 10.1145/3347709.3347805

E. Decker, Karen Glover

引用次数: 1

Avoid Phishing Traps 避免网络钓鱼陷阱

Proceedings of the 2019 ACM SIGUCCS Annual Conference Pub Date : 2019-10-26 DOI: 10.1145/3347709.3347774

Katelin Moul

引用次数: 15

Renovation of the Office 365 environment in Kyushu University: Integration of Account Management and Authentication 九州大学Office 365环境改造:账户管理与认证集成

Proceedings of the 2019 ACM SIGUCCS Annual Conference Pub Date : 2019-10-26 DOI: 10.1145/3347709.3347819

Takao Shimayoshi, Y. Kasahara, Naomi Fujimura

{"title":"Renovation of the Office 365 environment in Kyushu University: Integration of Account Management and Authentication","authors":"Takao Shimayoshi, Y. Kasahara, Naomi Fujimura","doi":"10.1145/3347709.3347819","DOIUrl":"https://doi.org/10.1145/3347709.3347819","url":null,"abstract":"Office 365 Education is a suite of cloud services for students and educators. Kyushu University has provided Office 365 accounts for all students and staff. The first generation of an environment for Office 365 provisioning in the university had several issues about associating between Office 365 accounts and member identifications of the university. All university members are randomly assigned unique identifiers by the central ID management system for using commonly in university-wide information services. Since the IDs are for internal use only, the first environment authenticated a user with another ID and password specific for Office 365. In addition, processes for assigning licenses and giving privilege to users of Office 365 depending on modifications to member information in the ID management system were not fully automated. This paper shows how we resolved problems integrating Office 365 into the ID management of the university by rebuilding the infrastructure. We configured a federated authentication system and developed a system for processing in events of the account life cycle.","PeriodicalId":130111,"journal":{"name":"Proceedings of the 2019 ACM SIGUCCS Annual Conference","volume":"33 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114356078","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 2

No One Has Any Time 没有人有时间

Proceedings of the 2019 ACM SIGUCCS Annual Conference Pub Date : 2019-10-26 DOI: 10.1145/3347709.3347814

G. Donovan

引用次数: 0

Solve and Evolve: Practical Applications for Knowledge-Centered Service 解决与发展:以知识为中心的服务的实际应用

Proceedings of the 2019 ACM SIGUCCS Annual Conference Pub Date : 2019-10-26 DOI: 10.1145/3347709.3347793

Rebekah Lineberry

{"title":"Solve and Evolve: Practical Applications for Knowledge-Centered Service","authors":"Rebekah Lineberry","doi":"10.1145/3347709.3347793","DOIUrl":"https://doi.org/10.1145/3347709.3347793","url":null,"abstract":"In any organization with a true service focus, knowledge is a community asset. The sharing and availability of knowledge is crucial to providing better customer service, but the larger and more decentralized your group is, the more the logistical challenges pile up. By implementing formal knowledge management (KM) practices, higher education IT organizations can improve performance metrics and customer service, while improving collaboration among fragmented teams and cultivating a singular, rather than siloed, view of the IT ecosystem. Knowledge-Centered Service (KCS, formerly known as Knowledge-Centered Support) presents the administration and lifecycle of an organization's knowledge base in two interdependent rings: the Solve and Evolve loops. \"Solve\" covers the day-to-day transaction work with knowledge: service desk and customer, incident tickets, and creating articles. \"Evolve\" then layers in leadership, organizational strategy, and data-driven methods for improving and maintaining a healthy knowledge base. In this paper, we will explore KCS best practices in Solve and Evolve, and how they align with ITIL framework for IT Service Management. Through the lens of knowledge management at Washington University in St. Louis, we will examine the practical application of these processes and the results we are experiencing in our burgeoning KM work, and present scalable takeaways for organizations looking to grow and expand knowledge management.","PeriodicalId":130111,"journal":{"name":"Proceedings of the 2019 ACM SIGUCCS Annual Conference","volume":"20 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134490278","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0